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4.4 459 Reviews

LegalZoom.com Complaints Summary

15 Resolved
66 Unresolved
Our verdict: With LegalZoom.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest LegalZoom.com reviews & complaints

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3:45 pm EDT

LegalZoom.com Legal zoom registered agent

Holy moly I should have read this long before I even considered Legal Zoom. What a bunch of BS! I can't believe I wasted my time and money with Legal Zoom. Same thing as everyone else here. Registered Agent. This is a horrible practice and plain and simple just wrong. I have no problem paying for a service that I've asked for. Charging me and hoping that I don't notice or complain is intentional. Karma will get them.

Desired outcome: For others to not use Legal Zoom

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6:56 am EDT

LegalZoom.com I canceled my subscription a year ago and still being charged

I canceled my Subscription to these crooks a year ago and today and I still being charged a RA renual for $250 they have charged me $1400 over the course of one year. this is fraud and i cannot get them to stop

Desired outcome: I want my money back

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7:45 pm EST
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LegalZoom.com LLC

Legal Zoom has unethical business practices. I would NEVER recommend using their services. I paid $600 (which I later found out you can do this yourself for the fraction of the cost that LegalZoom charges) for Legal Zoom services in 2016 and no longer have the business. They auto enrolled me for services I never needed nor agreed to! They sent me to collections.

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11:03 pm EST

LegalZoom.com Trust documents

My husband has passed away and he ordered a trust for him to sign. Legalzoom fail to remind him it is not complete unless its notarized and signed he thought just filling it online it's enough.
When the notary public called them they gave her an early version of his will when we are only partner. We got married later.
Now I don't have signed trust. I have a will which is a previous copy.
Its signed but I was thinking is the trust he is sighing. He didn't check is signed but I wanted the trust to be signed. I am disabled with no income. What do I do now

Desired outcome: i need the court to honor his trust

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5:54 pm EDT

LegalZoom.com Continues to charge my account for two years after deactivating my services

I registered my LLC with Legal Zoom back in 2017 and I dissolved my LLC in March of 2019 meaning I also cancelled all payments and services with Legal Zoom.
In August of 2019, I had a charge of $399 for a RA + Legal Form Renewal which shouldn't have happened since I cancelled all my services with them. I called and they gave me a refund.
It's now August of 2020 and they charged me card again twice for two charges of $399 for the same RA + Legal Form Renewal which once again began to have me worried considering the fact that it's been almost a year and a half now that I cancelled my services with them. So I currently have $800 worth of unauthorized charged from Legal Zoom.
This is beyond unprofessional and now has me concerned that they're doing this to thousands of customers in hopes that they don't see the charges.
I had my account set up to my credit card which means that it collected interest as well. Being that they're a company that processes legal papers I'm sure they have loop holes that allows them to do what they're doing.
When taking a closer look at my charges as my account from them I also noticed that they double charged me for $174.65 as well back when my LLC was active.
I would highly recommend NEVER using LegalZoom and making it public that they seem to be scamming people. I tried to do some research online and I've seem quite a few other people suffering similar issues from them.

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Suzy K
, US
Feb 03, 2021 5:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with your summation. I filed to create a business name and have it filed in my state. i went through the Legal zoom process and its now 2 months later and i had to again call them for status. the woman put me on hold and came back stating they have the states documents and she would submit for the EIN# but for the business license its a third party, yet their system walks you through telling you you need specific things and i paid over 400 dollars when all i really needed to pay was the $85.00 the state charges, and I've had to call them multiple times. i am convinced had i not called again today i would have waited indefinitely for the paperwork from the state for my business name. one of the services they charged me for (business license) they said they don't do and a third party would call me and i can do the forms if i want?! I told her I went to them as the professionals and find now they are just taking my money and not providing solid guidance. don't use them people!

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9:08 pm EDT

LegalZoom.com Registered agent

I filled for my llc thru legal zoom was told I would be charged a set price untoil 1yr later they will charge a yrly agen fee but my bank account was charged $249 for a agent fee. Without my permission im going to start a class action lawsuit with legalzoom because ive been reading reviews and this company is a scam I wish I never used to help with my llc startup

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6:30 pm EDT

LegalZoom.com Registered agent service

Two years ago I formed a LLC through Legalzoom. I ended my relationship with Legalzoom a few months later. Months after this, I was charged fees for their Registered Agent service. After dealing with them on the phone, I got this reversed and refunded.

Now, more than 2 years later, I have ANOTHER charge for the same registered agent service that I had been refunded for. I haven't logged into Legalzoom, nor requested anything from them since they agreed to refund the last time.

Their customer support line is not open currently and beyond that, I am not their customer and haven't been for 2 years. This is a fraudulent charge as far as I'm concerned and I have reported it as such to begin a reversal through my bank and (hopefully) a criminal investigation, because this is a CRIME.

If you are also dealing with this, please do the same.

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5:55 pm EST

LegalZoom.com llc “registered agent” scam

I signed up for Legal Zoom because I wanted to form my LLC but didn't want to go through the trouble of finding and securing an attorney to assist me with the formation. I figured I would save time and money by going with Legal Zoom, but unfortunately, this is what everyone thinks. Legal Zoom says right on their site that they are not lawyers nor do they provide legal advice.

All they do is make sure your form is filled out and send it in. You can literally do this yourself and assign yourself as a the registered agent of the LLC. But you have to know that a registered agent is necessary.

The problem (scam) with Legal Zoom is very clear. This happens all the time, and their collections agency is so good at trying to make you feel like [censored] because they are constantly dealing with frustrated and angry people that had no idea Legal Zoom was going to charge them annually for anything at all.

Legal Zoom does not advertise that they are going to bill you on a recurring basis ($399 a year) when you sign up to have them form your LLC. They do not advertise it. They do not warn you. They do not email you. They simply either automatically debit your bank account (if you have the same account information as you did when you started) or they send you a letter saying the fee has gone to collections (if you have a new account and they can't debit your old one).

Watch out! This is a scam. The way that they claim to make an argument that you owe them the annual fee (or that they won't refund you the annual fee if they've already got your money) is that they say that the annual fee is in the fine print, literally. There is a tiny box that you check on the website when you sign up for what they advertise as a one-time fee to set up your LLC, that says that you agree to the terms and conditions. It doesn't say anywhere other than in tiny fine print in some other place that you are signing up for an autopay.

This is unethical and is intended to milk people of extra money when they don't even know they signed up for it. Legal Zoom needs to be taken to court in a class action for intentionally misleading business practices that procure people's money without proper advertisement or clear explanation. It is shady to say the very least, and they know very well that it is. They will keep misleading people until a major lawsuit forces them to explain what people are purchasing when they purchase it.

By the way, you do not need Legal Zoom to be your registered agent, and they do not tell you this. You can be your own registered agent. Do not let Legal Zoom be your registered agent because that is how they are able to justify debiting your account a year later. They have devised a trick that works for them to scam you of additional money long after you thought you were done needing them.

Never, ever go with Legal Zoom. Get an attorney or do it yourself.

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9:39 am EDT
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LegalZoom.com Register service

I just got $300 taken off my card with out any warning for a company that's been closed for THREE YEARS! We have contacted legal zoom multiple times to cancel our account and they still charged me.
Thieves. Liars. Cheats. This is unbelievable my kids birthdays are today and my emergency credit card is max out due to this and not I'm not able to cover a lot of the services I needed to cover

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4:06 pm EDT

LegalZoom.com Registered agent scam

I, like many others was scammed by the lack of information concerning legal zoom being the registered agent for my campground. There initially fee last year was $159...which I discovered after it was devoted from my account. I just received an email concerning renewal and the fee do this year is going to $399. I tried to cancel my subscription but like many others have stated the scam continues. They say I have to file papers with my state to take them off as registered agent or face paying the fee increase of $250.00...total of $399. Totally unethical and immoral. Legal zoom is by far one of the biggest scams I've run across. Kerry Fritz

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7:19 pm EDT

LegalZoom.com Unauthorized charges

My name is Eduardo J. Selener
eduardo.[protected]@gmail.com

I used Legalzoom website and they asked to sign up and I did.
But it wasn´t clear at the website that I was making a monthly subscription. Since then, they´ve been charging $40 to my account.
As I don´t live in US and I don´t use my american account so often, I only noticed the charges now.

This is a total scam.
The pitch: you can get a contracts and more for $40
The reality: you'll be charged $40 every subsequent month whether you want more services or not.
This fact is presented to you in the most obscure and deliberately manner. The subscription isn't mentioned on the front page, it's not mentioned during sign-up, only when you finish your document you have a (slight) chance to read the very fine print.

I asked for a refund and they keep saying that I signed in! Who would sing a service for more than a year and never use it?

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10:54 am EST
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LegalZoom.com Registered agent fees

Legal Zoom is a mess of a company! Their reps DO NOT know what they are talking about. I tried to start an LLC with them and they delayed the filling by more than a month, when I called them, they kept claiming that it was my state of California causing the delay, and this was NOT true! I was able to file another LLC on my own in only 4 days for a 1/5 of the price! They lied to me multiple times and refused to give me a refund because according to them "the state had the paperwork and they could not do anything about it". I was told by more than one person at the secretary of state office that ALL legal zoom had to do was send them email with a request to pull my application, which can then lead to legal zoom giving me a refund. DO you think they did it? Of course NOT, because they are thieves and I pray that karma gets this company! This is on top of their misleading registered agent fees, which like many before me, I was duped into signing up for! I REGRET doing business with you, I've never had a worse experience.

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2:57 pm EDT
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LegalZoom.com Nonprofit corporation

LegalZoom.com charged me $1200 on July 16th, 2018 to get a non-profit set up. Six weeks later I got the package only half finished. Now I have to finish all of it myself! Each call from them was very time consuming, ended up in repeatedly speaking about the same issues that should have been resolved weeks earlier, by several employees that could not speak English very well at all. There were several other entities calling me for services I thought I had paid for with LegalZoom.com, that were not included in the high fees . Additional charges for hundreds or thousands of dollars from other entities to do exactly what this package was described as doing would be needed for documents, accounting, filing, etc. I was just told today, September, 17th, 2018, I would be charged another $190, discounted from $300 to get a copy of the business license because that was not included in the package I purchased. I called the Secretary of State in Nevada and she happily told me the existing Corporate Charter letter and the Articles of Incorporation from them were all I needed, not a business license. I continue to get more calls from LegalZoom.com regarding issues that were resolved weeks ago. I am very frustrated with this company for causing me so much undo stress and aggravation and really would like to get a full refund for what little they did do. This company is not professional in any way and I DO NOT RECOMMEND LEGALZOOM.COM FOR ANY OF YOUR BUSINESS OR PERSONAL NEEDS! This company is borderline Scamming people for money with very little in return!

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12:24 pm EST

LegalZoom.com Registered agent fee

LegalZoom has fraudulently charged my closed about a $160 Registered Agent fee that I have never agreed to. When I called them to remove the services I was told I was added by default because I didn't sign up for a registered agent. Becuasr they were trying to charge a closed account, they have now sent me to collections. This is a complete scam and a class action lawsuit should be brought against them. I tried to cancel the services that I didn't know I was even apart of and it can not be done without getting the Secretary of State involved. This is fraud and a scam. At no time was I notified of the process. This needs to be researched.

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3:21 am EDT

LegalZoom.com Registered agent scam; registered agent fees - unauthorized charges

I incorporated my company on 2012, legalzoom without my authorization charged me $159 for registered agent fees on 2012, after this charged I let my cc know that I do not authorize any other charges from legalzoom. I never heard from them since, now, we are in 2017 and they want me to pay all the years (2013, 2014, 2015, 2016, 2017) that my cc did not authorize the illegal charge by hiring a collection company. I reached out to them and they told me they could not do anything besides that I had to pay the balance due $636 and change the registered agent wit the state.
I am so mad at this company, this is a big scam and people should be aware of this dishonest way to do business. We all do business but we do not charge our customers illegally.
This should be a learning lesson for you out there. Please stay away from legalzoom.

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8:19 pm EDT

LegalZoom.com Registered agent

LegalZoom just charged me $249 on 4/8/17! And before that $159 in 2016 and 2015! I called them today and they said "I CAN'T CANCEL THIS SERVICE"

I told them I filed final tax return already and no longer in business. They said they still see ACTIVE status on their end so I can't cancel registered agent service or whatever...

Here is the fact: they never told me in advance that they will charge this amount for this reason. They just went ahead and charged the fee without my consent! (no email, no letter)

I understand that I might have opted-in for this option but how come I don't have an option to opt-out?!

NEVER do business with LegalZoom again! I would have paid much less if I went with local lawyer/attorney.

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1:18 pm EST
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LegalZoom.com Registered agent services

I formed an LLC in Arkansas five years ago, and used LegalZoom. Like others, I was caught unaware by the $159/yr registered agent fee, but that's on me for not reading the fine print. Business practices like subtle costs and mandatory auto-deduct do take away from the credibility of the institution though, and when I asked to cancel my service I was informed of the following:
1. I must maintain a registered agent service through legalzoom until I dissolve my LLC
2. To dissolve my LLC I must pay $338
3. After paying, I was informed they couldn't complete my order because of unpaid state taxes.
4. They instructed me to contact Arkansas tax folks to figure out I owed $150/yr for each year of the LLC's life, now complete with late fees for four of the years.
My main complaint is that every year my LegalZoom dashboard said "No additional filing requirements". So not only do I have all these fees, but the actual registered agent never informed me of taxes I needed to pay the state, nor were they proactive about telling me before I paid the $338 to dissolve. I'm just glad I found this out now before I had 15 years of back taxes due.

I reached out to LZ customer service and had a nice conversation with them about what I needed to do. Their customer support is alright, but the problems are driven by their own policies and failures, and I will not see a dime refunded for these expenses that total well over $1000. As of now I have paid the back taxes but I'm still waiting on LZ to finalize the dissolution. Hopefully there are no other mysterious fees.

The attached picture is what showed as due every single month of the year.

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2:17 am EST
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LegalZoom.com Unauthorized recurrent CC charges

Well, 4 years ago I helped a friend of mine to open an Non-profit organization with LegalZoom. Since she didn't have a credit card, I provided it for her for one-time payment only. Now to my amusement, LegalZoom illegally stored my credit card info and charged me every year $159 for their representation services even though i have no affiliation with the Non-profit organization that they created. Moreover, my friend contacted them several times soon after Non-profit was created, and asked to stop their representation. They said it will automatically stop after 1 year is passed. I'm considering a legal action, or perhaps a Class Lawsuit Action against LegalZoom for their fraudulent illegal practices. Please contact me to join: [protected]@gmail.com.

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2:16 pm EST
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LegalZoom.com Rude and have no advice

I fills out the online form to have an attorney contact me in my area. I set up an appointment time in the morning to have an attorney call me and they called me an hour later than my scheduled time. I was told that an attorney couldn't call me until later that afternoon, when the attorney finally contacted me 30 min late, He was rude, did not identity himself by name, offered no advice other than I would need $1000. As soon as I explained that I was a stay at home mother of 4, with no income, he stated "well you can contact us when you can afford it", I asked if i could file then paperwork myself, and he said "no, I wouldn't make that gamble", and i asked why not, he said, "I guess you don't need to be speaking to me if you know what you're doing." And he hung up on me! Legal zoom needs to screen which firms they outsource to.

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aytcha
, US
Aug 03, 2011 3:25 pm EDT

I realized that Legal Zoom is very over priced. They also said, that if a consumer is not satisfied then they will get their money back..NOT TRUE!. I want to recommend everyone NOT to use Legal Zoom. In the long run, you will save alot of money.

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8:23 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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LegalZoom.com Failure to comply with there own return policy and lying.

LegalZoom associates did not follow my instructions when filing for a LLC. I call and asked several times that I wanted the LLC to start on January 1st. and how I should set it up. They said fill out online application and someone will contact us. I filled out online application and received my LLC forms from the state 10 days later. Which was October 15th..The start date for my company said October 8th. I contacted Legalzoom and informed them of this mistake and they said there was nothing they could do for us. This mistake cost us over $800.00. I saw there advertised 100 percent satisfaction qaurenteed ad and asked them to honer there gaurentee. I was told that they did nothing wrong and they don't need to reimburse or try to rectify the situation. I had to contact the state myself and try to fix there error and was told that Legalzoom does this a lot. Not only did they not file correctly. They also did not try to even help to fix there error.

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LegalZoom.com Customer Reviews Overview

LegalZoom.com provides online legal services to individuals and businesses. Their offerings include the creation of legal documents such as wills, trusts, and business formation papers. They also offer registered agent services, trademark registration, and legal advice through a network of independent attorneys. LegalZoom aims to simplify the legal process with affordable pricing and accessible online tools, catering to those who may not have the means or time to engage with traditional legal avenues.

LegalZoom.com In-depth Review

In summary: LegalZoom.com stands out as a convenient and user-friendly platform for a variety of legal services. With a comprehensive range of offerings, competitive pricing, and a focus on customer support, LegalZoom provides a valuable resource for individuals and businesses seeking legal assistance. While there are areas for improvement, such as turnaround times for certain services, the overall quality and reliability of the documents, coupled with the expertise of legal professionals, make it a strong contender in the online legal services market.

Overview of LegalZoom Services: LegalZoom offers a broad spectrum of legal services tailored to both individuals and businesses. These services include forming business entities, such as LLCs and corporations, drafting wills and trusts, registering trademarks, and providing legal advice through attorney consultations. The platform is designed to simplify the legal process, making it more accessible to those without a legal background.

Ease of Website Navigation and User Experience: Navigating LegalZoom's website is a breeze. The site is well-organized, with clear categories and an intuitive layout that guides users to the information and services they need. The user experience is enhanced by helpful tools and resources, ensuring a smooth journey from start to finish.

Range of Legal Services Offered: LegalZoom's range of services is impressive, covering personal legal matters like estate planning and family law, as well as business-related issues such as intellectual property protection and compliance. This extensive range ensures that users can often find the specific legal help they require in one place.

Pricing and Value for Money: LegalZoom's pricing structure is transparent, with clear options for different service levels. While some users may find the costs higher than those of DIY legal forms, the added value of professional oversight and the convenience of full-service packages can justify the expense for many customers.

Customer Service and Support: Customer support is a strong point for LegalZoom, with various channels available for assistance, including phone, email, and live chat. Support hours are extensive, and the staff is generally knowledgeable and helpful in addressing customer inquiries and issues.

Turnaround Time and Efficiency: The efficiency of service delivery varies, with some users reporting quick turnaround times and others experiencing delays. LegalZoom could benefit from setting more consistent expectations for service completion times.

Accuracy and Quality of Legal Documents: The legal documents provided by LegalZoom are typically accurate and of high quality. They are customized to meet individual needs and comply with relevant laws and regulations, although some users may occasionally need to request revisions for complete satisfaction.

User Reviews and Testimonials: User reviews of LegalZoom are mixed, with many customers praising the convenience and quality of services, while others have pointed out areas for improvement, particularly in terms of cost and efficiency. Prospective users should consider these reviews to gauge how the service might meet their specific needs.

Additional Resources and Tools: LegalZoom offers a variety of additional resources, such as legal articles, guides, and business calculators, which can be extremely helpful for users looking to educate themselves on legal matters or to plan their next steps.

Confidentiality and Security Measures: LegalZoom takes confidentiality and security seriously, implementing industry-standard measures to protect personal and sensitive information. Users can feel confident that their data is handled with the utmost care and protection.

Expertise and Qualifications of Legal Professionals: LegalZoom works with a network of attorneys who are experienced and qualified in their respective fields. This expertise is a cornerstone of the platform, providing users with reliable and professional legal advice.

Comparison with Competitors: Compared to its competitors, LegalZoom holds a strong position in the market due to its brand recognition, comprehensive service offerings, and customer support. However, it may not always be the most cost-effective option, and users should compare services based on their specific needs.

Refund Policy and Satisfaction Guarantee: LegalZoom offers a satisfaction guarantee, allowing customers to request a refund or credit if they are not satisfied with the services. This policy demonstrates the company's commitment to customer satisfaction and willingness to stand behind its offerings.

Accessibility and Mobile-Friendliness: The LegalZoom website is accessible and mobile-friendly, ensuring that users can access services and information on-the-go from various devices. This convenience is a significant plus for busy individuals and entrepreneurs.

Corporate Social Responsibility and Ethics: LegalZoom has initiatives in place that demonstrate a commitment to corporate social responsibility and ethical business practices. These efforts contribute to the company's positive image and align with the values of socially conscious consumers.

How to file a complaint about LegalZoom.com?

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2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
Summarize the main issue you have with LegalZoom.com in the 'Complaint Title' section. Be concise but clear about the problem you are facing.

4. Detailing the experience
Provide detailed information about your experience with LegalZoom.com. Mention key areas such as any transactions you had with the company, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents
If you have any additional supporting documents related to your complaint, remember to attach them. However, avoid including sensitive personal data in these attachments.

6. Filing optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred and the 'Desired Outcome' field to specify the resolution you are seeking from LegalZoom.com.

7. Review before submission
Before submitting your complaint or review, review it for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.

8. Submission process
Click the 'Submit' button to submit your complaint or review about LegalZoom.com on ComplaintsBoard.com.

9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged to track the progress of your issue.

Remember to follow these steps carefully to effectively file your complaint or review about LegalZoom.com on ComplaintsBoard.com.

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