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Legacy LD Intl Inc / Ridiculous phone charges

1 United States Review updated:

I live in Orange County, CA and was stuck in San Diego, CA due to car trouble. I had to phone my boyfriend by calling from a payphone and having it billed to my home telephone number. I just got the bill from Legacy and it is ridiculous. For 10 minute I was charged $17.80, 3 minute $10.97 and for 5 minutes I was charge $25.75. The less time I talked the more they charged. What was even worse their operators were the rudest I have ever dealt with. They would say to hole on the call was going through then I would get disconnect. This happened more times then I care to say and it was always the same two operators. I was already upset because my car had broke down and I had no money, then dealing with them made it a real nightmare. I plan on calling this company and telling them I am only paying half of their outrageous bill. If at all possible stay away from using this phone service. Not only are their prices way out there, they are very rude to their customers.

Linda

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Comments

  • Di
      1st of Aug, 2007
    0 Votes

    My son's story is very much the same. According to the operator if you don't press 1 to accept the call, you will hear press 2 for location details, press 3 for rate information. How many people who are in an emergency situation are going to sit through a list of automated options to find out about the outrageous charges? I don't know if it is illegal, but certainly unethical.

  • Ka
      17th of Oct, 2008
    0 Votes

    We were charged $33.23 for a 7 minute emergency collect phone bill from a pay phone in Salina, KS.

  • Fr
      27th of Apr, 2009
    0 Votes

    I got one better than that. We received a collect call through Legacy Intl that lasted 9 minutes and we were charged $64.16. How can that company get by with that? What can I do to dispute it because there is no way I will pay that.

  • Hc
      7th of May, 2009
    0 Votes

    I have a cousin who was placed in Broughton Hospital in Morganton NC. She calls me from the payphone there day and night. She has some mental disorders. Legacy LD has charged me $8.70 for every time she called and my answering machine picked up. They are telling me that I accepted the calls. I was at work when most of the calls came in. I have a bill in front of me for $504.60!!! How do I report this to someone somewhere?? HELP!!!

  • Jo
      16th of Feb, 2010
    0 Votes

    Well I got ripped off by this company also.
    I filed a complaint to the BBB and the FCC.

    But I also found out this scamming company has multiple office buildings.

    The GoLegacy.com/ (800)553-4218/Cypress, Ca
    Call center is all they want you to know about.

    They use this call center to keep there other offices call free.

    I found these on BBB site.

    Business Contact and Profile for BSG Clearing Solutions
    Name: BSG Clearing Solutions
    Phone:(210) 949-7000
    Fax:(210) 949-7101
    Address: 7411 John Smith Dr.
    # 1500
    San Antonio, TX 78229
    Website:www.bsgclearing.com
    www.billingconcepts.com
    www.billview.com

    Original Business Start Date: January 1988
    Principal: Mr Adolf Rodriguez, Office Manager
    Customer Contact: Mr. Greg Carter, CEO
    Type of Business: Billing Service, Bill Paying Service, Credit Card Processing Service, Financial Services, Internet - Web Hosting, Services - General, Telephone Communications, Telephone Companies, Telephone Service - Long Distance
    BBB Accreditation: BSG Clearing Solutions is not a BBB Accredited business.
    Additional DBA Names: OAN
    USBI
    Billing Concepts Inc
    ZeroPlus Dialing, Inc.
    Enhanced Billing Services
    ACI Billing
    ESBI
    ZPDI
    HBS Billing Services
    Enhanced Services Billing Inc
    Zero Plus Dialing
    HBS

    Additional Addresses
    7411 John Smith Dr.
    San Antonio, TX 78229
    Fax:(210) 615-0877

    PO Box 29442
    San Antonio, TX 78229-0442

    7411 John Smith #200
    San Antonio, TX 78229

    600 Congress Suite b Garden L
    Austin, TX 78701

    Po Box 29442
    San Antonio, TX 78229

    492-C Cedar Lane 396
    Teaneck, NJ 07666

    PO Box 1711
    San Diego, CA 92112

    7411 John Smith Dr.#200
    San Antonio, TX 78229

    Additional Phone Numbers
    - 210 (2)
    Tel:(210) 949-7405
    Tel:(210) 692-1887
    - 800 (4)
    Tel:(800) 295-3933
    Tel:(800) 926-7514
    Tel:(800) 713-9078
    Tel:(800) 553-4218*** There Cypress Call Center.
    - 866 (1)
    Tel:(866) 228-0717
    - 888 (5)
    Tel:(888) 458-3724
    Tel:(888) 393-5854
    Tel:(888) 510-0734
    Tel:(888) 505-0734
    Tel:(888) 300-3724

    Contact Us
    BSG

    7411 John Smith Drive, Suite 1500
    San Antonio, Texas 78229
    USA

    Phone: 210.949.7000
    Fax: 210.949.7101

    Sales: 888.393.5854
    Email: sales@bsgclearing.com

    Investor Relations or Media Inquiries:
    Leslie Komet Ausburn
    Komet Marketing Communications
    Phone: 210.497.7255
    Email: leslie@kometcommunications.com

    Questions About Your Bill? Click Here.

    VOICELOG

    7411 John Smith Drive, Suite 1500
    San Antonio, Texas 78229
    USA

    Sales: 800.830.9896
    Email: sales@bsgclearing.com

    Client Services: 888.505.9871 or 210.949.7090
    Email: voicelog@bsgclearing.com
    Client Services Fax: 210.949.7101

    Review & Live Operator Independent Contractor
    Questions: 210.527.8202
    Email: applicantquestions@bsgclearing .com

    Business Contact and Profile for Legacy Long Distance
    Name: Legacy Long Distance
    Phone:(210) 949-7000
    Address: PO Box 29442
    San Antonio, TX 78229-0442
    Principal: Mr Adolf Rodriguez
    Customer Contact: Mr Adolf Rodriguez -(210) 949-7000
    File Open Date: December 2002
    Type of Business: Telephone Communications

    So give Mr. Greg Carter and Mr Adolf Rodriguez
    and tell how them how much you think there scammers.

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