Leeds/ Simmons / The worst customer service and charging unfair fees
I feel it's a moral obligation to warn people or possible future customers about this mattress company, by sharing with the public my recent nightmare experience I had with this company.
But before I go on, it's only fair to point out that I am partly to blame. I should have done my homework first by checking Leeds out on the Better Business Bureau's website. Had I have done that first, I would have learned about the several complaints they currently have registered by many unhappy customers. If I had been aware of this, I would have never done business with Leeds from the start.
But to make a long story short, my mattress that I purchased with Leeds back in August of 08, was found to defective. And after going through months of horrible customer service with Leeds ( constant mis-information given, no call backs, rudeness, ignoring me in the store etc), they actually had the nerve to charge me a 50.00 dollar delivery fee for replacing the defective mattress they sold me in the first place-as if it was my fault. However, I checked with their major competitor, and they stated that they do not charge for delivering on a defective mattress case.
So I'm wondering why would Leeds penalize their customers for something clearly the customers had no control of and clearly it's not the customers fault for receiving a defective mattress. But apparently Leeds doesn't care, because they charged me 50.00 dollars for replacing my defective mattress they sold me. I have tried to talk to Neil the owner, but all i get is the supervisors which informs me that Leeds "sub hires" their drivers, so they have to eat the cost of the delivery, and Leeds just passes that charge onto the customer.
I also had a problem with the different Leeds stores when trying to pick out and upgrade my replacement mattress. One Leeds store wanted to charge me 1399.00 for the upgrade, yet when I went to another Leeds store, they told me that charging me 1399.00 was wrong and I only had to pay 590.00 (including the delivery fee). So their various stores aren't even on the same page.
So after months of dealing with the different Leeds stores and customer service (if you dare to call it that), I find them to be very unorganized and unprofessional and would'nt reccomend doing business with this establishment.
More Leeds/ Simmons Complaints & Reviews
- Simmons Beautyrest - There is something to hide 
- The Room Source Furniture / Simmons Beautyrest Mattress - Defective mattress, denied warranty claim! 
- Simmons Beautyrest pillowtop mattress - Defective/poor-quality mattress causes back pain 
- Simmons Beautyrest - Black - Defective mattress 
- Simmons-Comfor-pedic - sagging middle 
- Simmons Bedding Company - beautyrest recharge world class king size
- Simmons - couch
- Simmons - simmons mattress warranty replacement
- Simmons Comforpedic - Comforpedic mystere mattress
- Simmons - Leather Recliner