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Leeds Mattress Factory

Leeds Mattress Factory review: Stay away 24

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2:20 pm EDT
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I am very suspicious of Leeds Mattress stores. They are popping up throughout California, I mean ALL over! This is more than a mattress store, I know this not only because of the poor service and flimsy mattresses they sell, but also because of the bourgeoning amount of locations which are popping up in remote areas of CA. I have been to Leeds only a handful of times and don't see how that many locations are sustainable, considering how poorly Leeds operates as a mattress store. There are never ANY customers, I mean no one!

The public should know that Leeds is more than a mattress store, but a front for some other activity, which has nothing to do with boxsprings and beds.

Dec 19, 2014 6:07 am EST
Leeds Mattress Factory customer support contacts
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Address

1126 Crenshaw Blvd, Torrance, CA, 90501, US

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Hi my name is Neil Leeds.My number is 818-738-5286.My new store will be open in Feb 2015.I appreciate all of my clients over the 20 years I was in business.I sold over $150 million dollars of mattresses in over 26 stores.I see that I have maybe four or five out of the thousands I sold that would need post a complaint about me on here.I am sorry to see that for sure.I suffered a major downturn in 2008 after my bank Hanmi Bank allowed me to grow in to Orange County Ca, and then could not fund my credit line.It was sad to fight for so many years.However most of the previous stores have been released to Ortho Mattress, My Sleep Stores and R Mattess...I am excited to bring you back the Leeds Mattress Collection that was the best selling mattress collection in my stores.Please call me direct if you need to buy a bed.I will give you the address and web site in a few more weeks.We are in construction right not.The new store will be in Torrance.We also will ship nationwide..The Leeds Electric Beds are a new addition.Thank you Neil G.Leeds
Dec 19, 2014 6:13 am EST
Leeds Mattress Factory customer support contacts
Phone numbers
Address

1126 Crenshaw Blvd, Torrance, CA, 90501, US

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My name is Neil Leeds and to day is Dec 19 2014..You can call me at 818-738-5286.I will be opening a new Leeds Mattress Store in Torrance.We will open in a few weeks.I am sorry I suffered in the downturn of the 2008 economy.Yes we opened many stores, however it was Hanmi Bank that allowed me to open in Orange County, and then not being able to fund my credit line while I just opened 10 new stores.I tried for (4) years to hang on but I had no choice to release most of my stores to a stronger financially backed mattress company at that time.So the locations are still around just under Ortho, R Matttess, My Sleep Stores...They are great people and they will always help you as well.I look forward to the new Leeds Mattress Collection to serve you with in 2015...So Come See Me Or Call "Neil With The Deal @ Leeds Mattress "I Won't Be Beat"! Thank You Neil Leeds
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The complaint has been investigated and resolved to the customer's satisfaction.

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24 comments
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Saint Francis Of Assisi
Saint Francis Of Assisi
Los Angeles, US
Aug 19, 2017 8:42 pm EDT

I am Neil Leeds.It is now August 2017 and for the last nine years I have tried to have this slander removed from this site.I have made no progress.However I have always taken care of every single client since the day I founded Leeds Mattress.I would have it no other way.I have left not only my name on every mattress we build & sell.But have left my personal phone number for the globe to see everyday.Every client I ever sold is happy and I know that with facts.Even every comment on this complaint Board has been taken care of.I have sold over $150 Million dollars from Leeds Mattress and it takes much skill and dedication every day to do so.I am sad that I have to endure this endless Complaint Board Company that refuses to take down such a terrible comment.I can be reached at [protected]. www.LeedsMattress.com. Thank You again.From Neil G Leeds

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Micki Davidovicz
, US
May 26, 2022 8:33 pm EDT

Strongly agree he sold me the best temper pedic and now in 2022 i am looking to buy a new one from niel leeds.

Micki.

Bell canyon

ca

Saint Francis Of Assisi
Saint Francis Of Assisi
Los Angeles, US
Aug 26, 2016 1:04 pm EDT

My name is Neil G.Leeds and I have been so upset for over six years now that this post has been up.I place my name on every Leeds Mattress I build at my factory and sell.My cell phone is [protected].My email is NeilLeeds@mail.com.www.LeedsMattress.com I am hiring a law firm to find this posters address to have him remove it and to seek restitution for my losses as this was defamation & slander and has no merit.I am so sad that for years this has been the first link in my search under my name Neil Leeds & Leeds Mattress.
Come See Me Or Call "Neil With The Deal" @Leeds Mattress "I Won't Be Beat!
Toll Free [protected]
1126 Crenshaw Blvd
Torrance CA, 90501
Leeds Mattress Factory
Commerce, CA

Leedsmattress
Leedsmattress
Torrance, US
Aug 19, 2016 11:42 pm EDT

Leeds Mattress Factory
Toll Free [protected]
Leeds Mattress Factory
The leading mattress manufacturer, wholesaler and distributor for California.

We are located in the City of Commerce, California and Torrance, CA we have been operating our wholesale factory for over 25 years. We are dedicated to providing our retail & commercial customers an excellent mattress backed with the guarantee of unparalleled service.

Leeds Mattress Gallery
1126 Crenshaw Blvd
Torrance, CA 90501

Leeds Mattress Factory
2827 Supply Avenue
City of Commerce, CA 90040
Toll Free 1-844-TO-LEEDS

Leedsmattress
Leedsmattress
Torrance, US
Jun 03, 2016 11:35 pm EDT

Leeds Mattress Stores
1126 Crenshaw Blvd Torrance Ca 90501
[protected]
Leeds Mattress Factory
Commerce Ca
For over 20 years I have placed my name on every Leeds Mattress I sell, and personally guarantee your
satisfaction.
My direct call phone is [protected]
Thank You
Neil G Leeds

Leedsmattress
Leedsmattress
Torrance, US
Jan 17, 2016 7:11 pm EST

My Name is Neil Leeds the President of Leeds Mattress Stores and I am available 24-7-365
Toll Free 1-844-TO-LEEDS
Leeds Mattress Stores
www.leedsmattress.com
Leeds Mattress Factory
Commerce Ca
1126 Crenshaw Blvd Torrance Ca 90501

Saint Francis Of Assisi
Saint Francis Of Assisi
Los Angeles, US
Jan 17, 2016 6:30 pm EST

Leeds Mattress Store
1126 Crenshaw Blvd Torrance Ca 90501

Leeds Mattress Factory
Commerce Ca
Toll Free 1-844-TO-LEEDS
I am Neil Leeds and have been placing my name on
every mattress I build & sell for over 20 years.
Thank You.

Saint Francis Of Assisi
Saint Francis Of Assisi
Los Angeles, US
Jan 05, 2016 4:16 am EST

www.leedsmattress.com

Saint Francis Of Assisi
Saint Francis Of Assisi
Los Angeles, US
Jun 15, 2015 12:50 am EDT

Please call TOLL FREE 1-844-TO-LEEDS I am Neil G Leeds and I am located at 1126 Crenshaw Blvd Torrance Ca 90501

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Ecitsuj
Rancho Cucamonga, US
Aug 12, 2014 5:12 pm EDT

Shirley,
Go to your local hardware store (I.E. Lowes, Ace) and buy some rubber tape or grip tape. They commonly sell it for tool boxes. Put some on your Serta Boxspring and that should keep the mattress from sliding.

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isaac1969
Los Angeles, US
Aug 11, 2014 5:05 pm EDT

bridgette209 if the floor is more comfortable than the mattress you should buy a carpet not a mattres.

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Shirley Naranjo
Westminster, US
Jul 17, 2014 2:22 pm EDT

My husband and I bought a icomfort mattress from the Huntington Beach store, and we have nothing but trouble with the mattress, the top mattress keep sliding off the bottom mattress. I have fallen out of the bed and thank God I did not break any thing I am a senior citizen and on a fixed income..I keep thing that my husband would think of a way to keep the top mattress from sliding off the bottom. I do not want this mattress but I cannot afford to buy another mattress. I just hope I do not fall off my bed
Is there any thing I can do fix this problem Please get back to me ASP

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macmannow
Los Angeles, US
Mar 15, 2014 4:57 pm EDT

We paid for a king mattress set (Leeds Glendale, CA), never took delivery, and now Leeds is out of business. Any help would be appreciated.

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Joseph A. Buron
Canoga Park, US
May 29, 2013 2:41 pm EDT

On Feb. 21, 2010, we purchased a Simmons California King Mattress. It is a WONDERFUL product and have had many good "sleeps" on it.. However, during our normal cleaning, we removed our mattress cover to wash it and noticed anUNRAVELING in one corner.. This has not affected the mattress, but we are concerned that it may be a harbinger of things to come..We have the TEN year warranty from Simmons..Visiting the Store at Canoga Park, California, we were told that it has to be inspected by a THIRD PARTY wh will determine what is to be done..For this we have the "privilege of PAYING $ 50.00..Now, again, we love the mattress and all we want is to have this "UNRAVELING' halted..The store employees are helpful and the area general manageris "nice", but no cigar..The sales order # is CP18630..We hope that this will be taken care of with NO expense to us ..The Invoice # is 106919...I will thank you in advance for a quick and satisfatory solution .. Joseph A. Buron

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Joseph A. Buron
Canoga Park, US
May 29, 2013 2:30 pm EDT

First--We are very happy with the mattress that we purchased on Feb.21, 2010---The Store was Canoga Park, California..As is our custom, we rotate the mattress every two months and have a mattress pad covering it..The Mattress is a SIMMONS BEAUTYREST WC (27121) along with the Box Springs(50093)..."Mike" was the salesperson and was truly very professional..Further we have purchased other mattresses at the same store..
PROBLEM;;;; We noticed that one corner sewing is UNRAVELING..We visited the Canoga Park Store and it seems that LEEDS does not have any responsibilty and that it is up to aTHIRD party inspector to determine the cause of the unraveling..We have the privilege og PAYING $ 50.00 for this inspection..Now, it is my contention tat since we want to KEEP the mattress, that a service person would come in and re-stitch the affected areas and check to make certain that this is a single aberation..
JOSEPH A. BURON, [protected]--Sales Order #CP18630--2-21-2010Cost $ 1, 800.00 plus tax..

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r trevitt
long beach, US
Jul 18, 2011 11:39 pm EDT

this outfit has attended to all my needs and delivers what the say they will deliver. the only issue was there driver got lost on the tiny streets of belmont shore delivering my set. Good mattress, quick service and good price . I can put my name to this R trevitt

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bridgette209
North Hollywood, US
Jun 08, 2011 1:48 am EDT

not sure what this means

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bridgette209
North Hollywood, US
Jun 08, 2011 1:44 am EDT

I just spent $825 on a mattress at Leeds and I hate it - It is not returnable and I can't seem to get any help concerning making this right. Since I got the new mattress - I have not been able to get a good nights sleep, my back is sore and my neck is stiff from sleeping on the new mattress. Oh my goodness I feel horrible for spending close to a thousand dollars on a mattress and end up sleeping on the floor. Somebody out there please help me.

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michael keller
Santa Monica, US
Jan 03, 2011 8:13 pm EST

I did indeed speak with Neil Leeds. Neil is the most knowledgeable and passionate person I have ever spoken with on the subject of mattresses. He cares very much for his customers and his business which he started by himself with nothing and grew to a success. I am very impressed with Neil. I have no doubt in my mind that we will be completely satisfied with either our current mattress or a replacement. He suggested I give it some time and see if we get used to our mattress choice. I will speak with him this week regarding what we are going to do.

I think Neil is a honest businessman in a very competitive business. Since getting involved with this complaint I have researched Leeds Mattress and Neil and have heard story after story of his generous nature and giving back to the community. Leeds is the only place I would ever buy a mattress.

I don't understand the complaint about Leeds opening new stores? That is what a retailer is supposed to do!

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Neil Leeds
Sun Valley, US
Nov 30, 2010 4:34 am EST

I have spoken to michael keller on saturday afternoon, he has gotten a hold of me.The situation is that with in three days he was not feeling great with his new mattress, there is a break in period of at least 60 days so your body can get used of it.We then offer a 30 day comfort exchange.I waived all of those for him as a courtesy and he has the decision to wait out the adjutment or come in and select a new bed.Either way I thank Miachel for his business and Im sorry his wife is having a hard time getting ajusted to it.It happens to many clients and can be very frustrating.Selling mattreses is not easy and we pride ourselves on what we do.Most peoplle will spend a third of their life in their bed.We must advise to change your bed every so many years because the longer you sleep on your tired mattress the longer it takes to adjust to a new one.The posture in your back gets used of the way you sleep and cant adjust to the new comfort right away.It is a very important purchase and worth the adjustment.You will end up loving your mattress and wishing you changed out your bed sooner.The hard part is getting used to a new bed, some are luckier than others.They love it the first night.I am neil leeds and I am available at my office at [protected].If I am running around store to store.Please leave a message, I will return your call. with in 24 hrs. Sometimes management can not give my cell phone out because of the high volume of solicitations..but I do return calls for all my clients.That is my job.I work for my customers and my team.Thanks you Neil Leeds..LEEDS MATTRESS STORES...LOS ANGELES ORANGE COUNTY RIVERSIDE. 1-800-GO-LEEDS

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michael keller
Santa Monica, US
Nov 26, 2010 7:33 pm EST

Neil- Our situation with your Santa Monica store is very bad. The manger claims there is no authority above him and we are stuck with a bed we dont want. Frankly, I am shocked you would have someone better suited for the DMV managing your store.

It is clear to me that you are trying very hard to differentiate yourself thru service. Until I spoke with this person on the phone a few minutes ago I would have given you high marks for service. 11/16/10 we ordered a king temper-pedic. You even gave us a loaner bed. The tempur-pedic was delivered a few days ago. We hate it and it is hurting us. My wife is in tears. We are too old to put up with this kind of pain and want to exchange the bed for another that was similar to our old bed. The managers words were "no you cant return it you must put up with the pain for a while, I did for 2 months. Its our policy to not take back beds for 2 months." He further said that he is the final authority at your company so we were stuck.

First of all no one said we couldnt return the bed whenever we want. The salesman did have me sign a form agreeing to pay a restocking fee. I am fine with that. I want to exchange this bed now. Your manager has taken a client (me) who liked Leeds Mattress and has created very bad feelings. I hope you can step in quickly. If you cant you will have a public relations issue to deal with in Santa Monica.

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Neil Leeds
Sun Valley, US
Oct 20, 2010 9:42 pm EDT

Hi I am neil leeds, I cant believe the blog is still going on what my company does, as far as its locations.Please understand that their are employees who will loose their jobs and buildings that will be empty, factory workers that will not make beds and every job that goes when I close a store.Please contribute when you need your next new bed and see how wonderful a company we are, and the respect we give to each community we serve.I hope my competition does not continue to use defamation of character, because as we prepare to use our legal council to find out each of these complaints, we will see who is behind these complaints.The laws are changing and blogging will have implications.When you say things that are not true and seek to hurt a company that is not acceptable freedom of speech.I will continue to fight for justice for my companys name and hold a better business rating of A plus.I take care of my clients and give the best prices everyday.I think after all of these years we have earned a lot of clients who know that, and the few who want to take advantage of us and competition who will do and say anything to win will find out the hard way.If you do not have anything good to say then dont say anything at all.every client that truly has purchased a bed from leeds knows how to get a hold of me and I will do my best to serve their needs.Thank you.Yours truly Neil Leeds.[protected].24/7

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Very Confused Consumer
, US
Oct 17, 2010 8:36 am EDT

Despite the "conspiracy theory" tone, there were also good points brought up. Even 4-5 years ago I noticed the over abundance of Leeds locations in the SFV, and wondered why they needed to have so many, so close together. It doesn't seem to make good business sense to keep so many in the current economy.

Saint Francis Of Assisi
Saint Francis Of Assisi
Los Angeles, US
Oct 11, 2010 6:58 pm EDT

Hi, I am Neil leeds ceo and president of The Leeds Mattress Stores (26 )locations, that are in all of the most wonderful communinities with huge traffic count streets in los angeles, orange county, and riverside.First if you are suspicious, then call the fbi the irs and any law enforcement agency and let them end your suspicion.If you are my competitor you should behave and if you are a blogger the laws are getting to a point where your ip address and your words can land you in court.We run a very ethical company and like many other buisnesss in the last two years it has been very diffucult, however we have great vendor relations and have steered our company to survive this great resession.I have no idea why you say you are in my stores?Why to buy or to harrass my company.I have been asked how you survive in the mattress business with very few people walking in.We are not a grocery store, We are a high ticket retailer that specializes in selling slepp products.We are in the health business.Yes there are some stores that do better than others, and insted of closing them we use profit from our good stores to keep the new ones afloat.We do not open and close stores, that is not why I opened my business.We are here to serve the community and be corporate citizens that employee, pay taxes and serve our communities.I would ask that you use your time to get educated than to try to steer our clinets into your celebrity gossip through a complaint board.If you need to see me I am here 7 days a week in my office in sun valley ca.Thank you.Neil G Leeds

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