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LeafGuard Holdings
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4.4 163 Reviews

LeafGuard Holdings Complaints Summary

4 Resolved
23 Unresolved
Our verdict: With LeafGuard Holdings's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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LeafGuard Holdings reviews & complaints 27

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Newest LeafGuard Holdings reviews & complaints

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11:36 am EST
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LeafGuard Holdings - Poor Design- Beware

I looked over the website for this product, and, having tried other gutter guard products, all with limited success, I decided to give it a try. One thing I did NOT notice was a small caveat buried in the installation "warnings"- if you have a metal roof, you "have" to have something called "ice cleats". In my area (Atl metro) it would be very hard to find...

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11:41 am EDT

LeafGuard Holdings Rip-off for gutters

Gutters for a house at $43+ a running foot. Seems lot an awful lot of profit there. What a rip-off!

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Lillian Julien
LOVELAND, US
Dec 30, 2020 3:20 pm EST

Have problems with icicles with leaf gutters. also when installing tried to get more money from us. we are a older couple so thought they could shake us down for more money. also
We have a very steeple pitched roof, we were assured that at the peak of roof at front of house which is problem with ice forming when snow melts forming ice on front steps would be solved with a special roof peak diverter the salesman showed us on his phone.
Which would solve this problem. guess what, did not. all on all never should have bought
Thanks
Unhappy customer in colorado

ComplaintsBoard
T
10:34 am EDT

LeafGuard Holdings Bogus

I love my LeafGuard. It is everything they said and more. How nice to be

worry free. Another company came to my house and showed me a picture of LeafGuard with leaves stuffed in it. LeafGuard had already told me about their clog free warranty so when I asked the other guy why someone with this problem wouldn't call LeafGuard to remove a clog he couldn't answer me. Obviously, having dealt with many home remodeling companies as I

improve my home, I have become very aware of the devious sales tactics used

by many competitors. It's sad, because some people will believe them and

buy an inferior product when they could own LeafGuard. Do your homework is all I can say. Any company that can offer the Good Housekeeping Seal like LeafGuard did, earns my approval and I'll spend my money there. If

Good Housekeeping researched the product and gave them the ok, that's all

I need to know.

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9:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LeafGuard Holdings Bad business

Leafguard (gutters) of Greater Charlotte refuses to refund my $2300 deposit even though they never did any work at my house. I cancelled the job 3 days before they were supposed to show up. How does that sound to you? Don't use these guys, don't trust these guys.

The contract they use does not mention that the deposit is non-refundable. They just don't refund your money.

$2300 for no work what-so-ever. They don't return phone calls. They say that they will but I never get a return call. I think it's unfair that I have to hire a lawyer to recover my deposit.

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P Ward
Charlotte, US
Jun 01, 2022 8:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Leafguard of Charlotte salesman Sean and manager Matt Supple priced my job at 4 times that of 2 competitors. I am disappointed that a fellow NCSU graduate would con people. Price gouging is illegal during pandemic in NC. Please do not use this company as they have no ethics!

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lindy1
, US
Jun 23, 2019 11:52 pm EDT

This is what you call a predator company! When they come for free estimate NO mention about the 15% cancellation fee, if not concealed within 3 days (paperwork doesn't come until 7 days after signing). Also, no mention of ice icicles or dams, until paperwork arrives? So what gives, this company STEALS YOUR MONEY FOR NO WORK AT ALL, NO LOSS OF PRODUCT EITHER(just a few pages of paperwork)! The estimator came on 10th of may and I canceled on the 22nd May. So they made an easy free $2, 000 off my friend and my home. BUYER BEWARE, LEGALIZED THIEVERY! This company needs to be put out of business!

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1:06 pm EDT
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LeafGuard Holdings Scam

Already have leafguard? May I suggest you inspect the job. Make sure the gutters are installed the correct length (not to short or to long). Make sure the interior brackets are put in as agreed (every 2 feet) not every 3 or 4 feet. Make sure the brackets are installed uniform and straight. Make sure there are grommets in all the screws used. Makes sure the brackets are undamaged or bent. Make sure there are no open or unsealed holes left in the back plate that buts the fascia board. Make sure the end caps are on true and square to the home and the gutter (use a “T” square to check). Make sure the downspout holes (in the gutter) are a true 3 inches by 4 inches and the downspouts are not squeezed or bent to fit the opening. Leafguard is NOT a member of the BBB’s “Honor roll”. The pacfic NW BBB discontinued that program many years ago. When I signed my contract with the company, it was a C-, not an “A” as the salesman stated.

Get up on a ladder and make sure u have a quality product and a quality instal, If Leafguard says the screws go into truss tails …make sure they are in the tails. If they claim to use 4 inch screws, make sure it’s 4 in, not 3 inches. Check all the work.

In my case the installers left a mess on my roof and siding. Did property damage. The company played hard-ball, pushed the limits of making the customer jump thru every legal hoop to get a response or performance.

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4:27 pm EDT
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Featured review
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LeafGuard Holdings - Waste of money

We had leafguard installed on our newly constructed house 6 years ago in the Seattle area. Service was fine, but be sure to read the warranty... It is guaranteed not to clog, which it never has... but the problem is all the pollen, pine needles, etc. that collect on the top of the gutter and then interfere with the water tension. The result is the water...

Read full review of LeafGuard Holdings and 36 comments
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1:59 pm EDT
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LeafGuard Holdings Not a complaint

Half of these reviews don't even make sense, i have leafguard and its not something that you order and that comes in... it is made at your house they have a truck that has a machine on it that makes the gutters the same length as your house... also they are made out of aluminum if you try to lift the top up it doesn't break if anything it would bend. People are so quick to talk down about things that they don't make sure they are complaining about the same company i would bet you most of these complaints aren't actually leafguard.

Read full review of LeafGuard Holdings and 3 comments
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Raymond59
, US
Aug 22, 2022 12:33 pm EDT

Gutters on front of house were never installed right on day one, they always clog because center of the gutter is lower the down spouts and the refuse to fix it, would not recommend this company to anyone.

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Todd Irwin
, US
Aug 25, 2021 7:58 pm EDT

What Happens In The Winter Snow Melt, The Gutters Freeze Over and Melting Snow Cause A Big Ice Melt Where Does The Snow Run Off Goes And Freeze Over. And Re freezes Ice Half Way Up The Roof Now The Water Leaks.

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David Cadro
Charlotte, US
Mar 10, 2015 6:33 pm EDT

Yes, these customers have complaints. Lifeguard has not owned up to what they say the product does and when it snows or has ice storms yes you do get ice dams and ice falling on your steps and side walks. The company does not want to fix the issue it is always you have a roof problem. It is not their product. Nor did they mention that the system does not work in the ice or snow. So I agree do not buy this product. And they do not stand by customer satisfaction.

LeafGuard Holdings Customer Reviews Overview

LeafGuard Holdings specializes in providing gutter solutions for homeowners. Their main product is the LeafGuard Brand Gutter, a patented one-piece gutter system with a built-in hood that covers the gutter bottom and deflects leaves and other debris. This design aims to prevent clogs and ensure that water flows freely. LeafGuard's services include the customization and installation of their gutter systems, tailored to fit the specific measurements of each customer's home to ensure optimal performance and protection against water damage.

LeafGuard Holdings In-depth Review

In summary, LeafGuard Holdings presents a specialized solution for gutter systems designed to offer durability and ease of maintenance. While the review below touches on various aspects of the company and its offerings, it is important to consider personal needs and preferences when evaluating the suitability of LeafGuard for your home.

Company Overview

LeafGuard Holdings is known for its patented one-piece gutter system. They provide solutions that are designed to prevent clogging by leaves and debris. The company's focus is on creating a maintenance-free gutter experience for homeowners.

Product Quality and Effectiveness

The LeafGuard gutter systems are reputed for their durability and reliability. They are designed to withstand various weather conditions, which is a significant advantage. The materials used are of high quality, ensuring a sturdy construction that lasts.

Product Range and Options

LeafGuard offers a variety of gutter styles and colors, allowing homeowners to choose options that best match their home's aesthetic. Customization is a key feature, catering to different home styles and personal preferences.

Installation Process

The professionalism of LeafGuard's installation technicians is often highlighted. The installation process is typically described as timely and efficient, with a thorough clean-up and attentive post-installation service.

Cost and Value

While pricing may be higher compared to traditional gutters, the long-term value is evident in the potential savings on maintenance. Financing options and payment plans are aspects to consider if they are offered.

Warranty and Guarantees

LeafGuard provides a warranty for their gutter systems, covering aspects such as wear, performance, and maintenance, which adds to the value proposition of their product.

Customer Service

Customer support at LeafGuard is generally considered responsive and helpful. The availability of customer service and the resolution of issues contribute to overall customer satisfaction.

User Reviews and Testimonials

Customer feedback from various platforms indicates common praises for the product's effectiveness and complaints are typically addressed in a satisfactory manner.

Environmental Impact

LeafGuard's sustainability practices in manufacturing and the potential impact of their product on rainwater harvesting and conservation are points of interest for eco-conscious consumers.

Company Reputation

The company has received industry awards and recognitions, which speaks to its reputation. Ratings such as the BBB rating should be considered when evaluating the company's standing in the industry.

Website Usability

The LeafGuard website offers easy navigation, with accessible information and resources. The online quote and contact process is straightforward, aiding potential customers in their decision-making process.

Final Verdict

Overall, LeafGuard Holdings offers a robust gutter solution that is suitable for various home types and regions. When compared to alternative gutter solutions on the market, LeafGuard stands out for its maintenance-free design and quality construction. It is recommended for homeowners looking for a long-term, reliable gutter system.

How to file a complaint about LeafGuard Holdings?

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3. Writing the Title:
- Summarize the main issue with LeafGuard Holdings in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with LeafGuard Holdings.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify your desired resolution.

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- Ensure your complaint is clear, accurate, and complete before submitting.

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