just like these guys i have also suffered the wrath of leadteks complacency, the nightmare began one year after i had purchase a 6800GT TDH, when my card crashed, i went to leadteks website for support. what i found was NOTHING!!!
i had to go to google and find the number off a forum which had simalar problems.
then when i called, i was greeted by JOHN's answering machine at 10AM!!! again, i tried calling and finally after 5 messages, i get a reply. the rma started and i though that the worst was over. only to find that it was jsut the begining.
long story short... it took 3 RMA and still not a single working video card. i thought it was my motherboard because the bios didn't load. but after buying a new videocard from another company. my computer was running normally again.
i never got my warrenty honored and i will buy form them again.
side note. the most frusating thing about them is that the customer service was hard to get a hold of. the company is really smaller than you would think. and john said that he would personally check out the card before he send it to me. and what do you know DEAD ON ARRIVIAL.
never even got my money back or anything for that matter except a dead video card.