LDS Leather Company / LDS Leather Company is unprofessional and dishonest
LDS Leather Company - www.ldsleather.com
I placed my order in writing via fax in mid August 2017. I call to see if my faxed was received, I spoke with Larry. He was very unprofessional. He gave me a hard time because I was requesting 1" wide collars for my two small breed dogs. He basically told me that the width was big for the length. I told him that I understood that. He said ‘I can make you whatever you want but since this is custom once it’s made it’s yours whether you like the way it looks or not.’ I said OK, I understand this is what I want and I want to place the order.
He went over the order and pricing with me, he told me it would be about 4 weeks and my total didn’t include shipping and handling yet. They would add that once they were ready to ship it. I agreed, I redrafted another fax, reiterating what we spoke about.
A month and ½ later I call to check on my order and Karen tells me that due to weather and floods they were a bit behind but they would get it to me in 2 weeks.
2 ½ weeks later I call and Karen tells me ‘well this is custom work and it takes time, we’ll have it to you in 10 days’. Throughout my conversations with them my husband called as well and got the same bad attitude and run around.
2 weeks after that I speak with Karen and she tells me that the collars are done. ‘They are on the bench ready for the final touches and will be shipped in the next 5 days’.
I call TODAY 1 week and ½ after that conversation, Larry answers. He puts me on hold for 5 minutes (timer on cell phone) like they do every time I call, but after reading some other complaints I guess I should be glad that they answered and didn’t hang up on me.
Larry tells me that they haven’t been made yet. I asked Larry, “then why did Karen tell me they were on the bench ready to go?” ‘Oh I don’t know about that’ he says. Then he starts reprimanding about my order, ‘the collars are too wide, the price you listed is WRONG’ never mind the fact that this is what HE told me it cost!!! He wouldn’t let me get a word in edge wise.
I told him that it was my turn to talk and that it seems like to me that they were lying to me about my order and since the collars weren’t done yet I was cancelling my order. Somewhere in my rant he passed the phone off to Karen because then I hear ‘he already did’.
I called my credit card company to make sure I had not been charged and luckily I hadn’t. I told them what had happened and requested to have the incident documented in my account incase they decide to charge me. Unfortunately once you give a company your credit card number you give them permission to use it.
I did some research and found that LDS Leather has several complaints filed with the BBB and they have a lot of unhappy customers with similar if not worse stories.
I am sharing this story so that good people like me don't have to experience this type of treatment, just because you own your own business you don’t have the right to treat people in whatever abusive manner you want.