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Liquor Control Board of Ontario [LCBO] Customer Service Phone, Email, Contacts

Liquor Control Board of Ontario [LCBO]
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www.lcbo.ca
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1.2 195 Reviews

Liquor Control Board of Ontario [LCBO] Complaints Summary

12 Resolved
183 Unresolved
Our verdict: If considering services from Liquor Control Board of Ontario [LCBO] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Liquor Control Board of Ontario [LCBO] reviews & complaints 195

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Newest Liquor Control Board of Ontario [LCBO] reviews & complaints

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4:31 pm EDT

Liquor Control Board of Ontario [LCBO] staff (cashier)

I just went to the lcbo at carleton place today (may 18 2019) around 3pm. I was buying some tall boys (mostly ipas) and a bottle of white wine for the weekend. The cashier, whom I wish I got his name (he wore glasses that were tinted, had grey hair, a buzzcut and asked if someone just completed a sweep log) but seemed to be power tripping was extremely rude and I have never felt so harassed at an lcbo before. He stared me down while I was unpacking my alcohol for him (trying to be polite as I know that's annoying for cashiers to do themselves) and I felt uncomfortable from his gaze (I am a 30 year old woman and he was very creepy). I gave him my id which was my passport since my driver's license just expired and he yells "she's going in a trip! When does the plane leave?!" of which I think is entirely inappropriate. I told him my drivers license is in my wallet but is expired if he would also like to see that. He said no, looked iver my passport for a long time... And then put through the transaction. Lcbo needs sensitivity training for their cashiers. I refuse to feel harassed when I shop there. I have every right as anyone else and I hope one day someone geta their workers on film and contacts cbc or marketplace and exposes this inappropriate behaviour. It shouldn't be a right of passage to not be harassed at lcbo once I start getting wrinkles or start looking older... I'm 30 years old and have been able to drink for 11 years now..

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3:58 pm EDT
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Liquor Control Board of Ontario [LCBO] cashiers are aggressive, rude and belittling

I was in the LCBO Oakville on Oak Walk Drive. My boyfriend and I are in are 30s and my boyfriend had ID, however I did not. I understand LCBO policy and we were not allowed to purchase the alcohol i touched, but the cashier would allow a partial payment for the bottle my bf was holding. This seem slike a very inconsistent policy as i had actually touched all of the alcohol. The cashier was very aggressive in asking if i had ID. He asked me about three times each time i said no. I have dealt with him before i find him rude and unfriendly every time we go there. It is unfortunate because other staff members are very friendly and helpful. Not once did he say 'sorry this is LCBO policy' he just kept asking me for ID and mentioned multiple times "I in fact saw you holding the alcohol". Which i never denied. I felt belittled and taken aback as if i was doing something wrong. I understand you have policies in place, but there is a way to talk to paying customers and you can deny someone in a friendly way. This gentlemen's aggressive and rude nature needs to be addressed. I will not be going back to that location because of him.

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cplcbo
, CA
May 03, 2019 1:10 am EDT
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Hello,

In this instance, no purchases should of been allowed as both guests did not have ID. It seems the CSR decided to make his own rules up. We will look into this.

Feel free to contact our help-desk if you have any more questions, at [protected] or, toll-free [protected]. Monday - Friday 8:30am - 6:00pm

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11:57 pm EDT

Liquor Control Board of Ontario [LCBO] alario central valley, cab. sauv. wine 2018 chile

UPC Code [protected] & black box has an L then what looks like a slanted 8314 followed by date 2018/11/10 750ml size

I purchased a bottle 3wks ago & opened it same day of purchase. It tasted like wine vinegar! I was planning on bringing back to store but forgot about it (it was stored in paper bag in a cool place)...I just tried it again (after 3wks) & the taste improved a little but still not drinkable -- Unfortunately I tossed it out instead of returning it to store! I just wanted to let you know I won't be buying Chilean wine anytime soon. In my opinion it should have stayed in Chile aging longer or shipping container requires temperature settings to be checked!
Thanks. Jackson Griggs Merlot is great as is Boudacious Smoothe White!

/Rosemary Long-Morgan
[protected]

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10:06 pm EDT
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Liquor Control Board of Ontario [LCBO] customer representative using foul language

Customer service representative named preet used foul language
Location : central plaza, 128 queen st s, mississauga, on l5m 1k8

After getting gifts for my friends anniversary, I asked for gift packing and I was told that gift packaging is only for 750ml; paper packaging was available ;
Date of incident : 20 april 2019

She used foul language when asked additional paper packaging, before billing;

She has no right to use foul language for asking additional packaging.

Why customer service training is not provided.

Please take proper action against the representative '

Thanks
Sanjeev

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Update by sanjeev kumar111
Apr 21, 2019 10:09 pm EDT

It was at LCBO

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cplcbo
, CA
May 03, 2019 1:24 am EDT
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Hello,

The CSR was completely right to deny you service. As per our TOS, that can be found in each and every store, we hold the right to refuse service is no ID is produced, not only to the person who has no ID, but the entire party who is shopping with the person in question., as it is possible that alcohol can be provided to minors.

Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30 am - 6:00 pm.

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cplcbo
, CA
May 03, 2019 1:15 am EDT
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Greetings,

As our employees are human, they will let a bad word slip from time to time. Though we do not like hearing it was in-front of a customer. Gift packing is available for ALL purchases, not just 750 ml. Also asking for an extra brown paper bag or two is totally allowed. We will look into it.

Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30 am - 6:00 pm.

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10:51 am EDT

Liquor Control Board of Ontario [LCBO] I was refused service.

My daughter, son and I were shopping at the store in question. My son was carrying the basket and we were all adding items to it. When we got to the cash my daughter (27 years old) presented her ID but my son (20 years old) realized he didn't have his wallet. He left the store and went to the car. We explained that he didn't have his ID but that I would make the entire purchase. I was refused service with the explanation that they didn't know if I would then be giving him the alcohol. Regardless of my behaviour once I have made the purchase I don't see how they have the right to refuse me service, or my daughter for her items in the cart. I fully understand the need to restrict alcohol sales to minors but I feel that they overstepped their authority in refusing me and my daughter service. We were not even given the option of replacing his items on the shelf and proceeding with our purchase. I understand that they can refuse to serve someone without identification but not how that translates into everyone in the group. As a government owned entity I would like to think that we can police under age drinking without becoming tin pot dictators who can arbitrarily refuse service to those who are entitled. We will never return to that store and look forward to the day that regulations are changed in Ontario and the LCBO is permanently dismantled.

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sam20192019
, US
May 12, 2019 5:07 pm EDT

dismantled lol ...your wishing for hundreds of people toblose tgeir jobs that feed their children becayse your son was ID and you werent served ...really ? go toba different store then. Rules are in place for a reason yes that person went over board but lcbo employees put up with to much nonsesne frim entitled customers.

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11:45 pm EDT

Liquor Control Board of Ontario [LCBO] company

I just wish to find out if the company has any Cameroonian employees. There is a scam carried out in the name of this company. A certain Fuh Everline with contact number as +1 (320) 356-0751 who claims to be the liaison person to this company. She promises job offers to young Cameroonians, collects huge sums of money from them, even takes their passports for visa to Nigeria and nothing is ever left to remember the venture except for the frustration families end up in.

There is yet another who has begun the exploit. The person goes on Facebook by the name Camille Wilson. please check this out.

Here attached is the copy of the passport, video of whose visa on it they did to convince us that it is authentic.

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cplcbo
, CA
May 03, 2019 1:28 am EDT
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Shopping with Someone Underage? If you shop in LCBO stores with a son or daughter or anyone who’s under 19 years of age, please don’t ask the child or teenager to help you bring alcohol to the checkout counter. We don’t want to inconvenience any customers, use a shopping basket, cart or ask our staff for assistance.

There are eight forms of acceptable photo ID:

• Ontario Driver’s Licence

• LCBO Bring Your ID (BYID) Card

• Canadian Passport

• Canadian Citizenship Card

• Canadian Armed Forces Identification Card

• Certificate of Indian Status Card

• Permanent Resident Card

• Ontario Photo Card

Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30 am - 6:00 pm.

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6:54 pm EDT

Liquor Control Board of Ontario [LCBO] service

I was with a family member, we are both over 21 and I did not bring my licence. Just because I carry a single bottle to help my family member out, and I didn't have ID, we were refused service. It was a single bottle of wine for crying out loud. This stupid province allows people to smoke marijuana and order it online meanwhile we have archaic rules on alcohol, including a communist like monopoly company for selling alcohol. The staff at most of these stores are also rude, incompetent, and lazy. Because the LCBO is a monopoly, they don't give a rats a ss if they tick people off because we HAVE to go there to buy booze. The person I saw on these forums responding on behalf of lcbo was quite frankly rude and useless as well, and offered no compromises or incentive to boost customer relations. Because it belongs to the government, there is no care for customer satisfaction. For such a developed country we are very behind on simple issues like the sale of alcohol.

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cplcbo
, CA
May 03, 2019 1:32 am EDT
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Greetings,

Only customers who are 19 years of age and older can handle beverage alcohol products in our stores. We encourage anyone shopping with someone who is underage to use a basket, cart or to ask staff for assistance. Those 25 and under who are required to have their ID ready can prove their age in a variety of ways. We don’t want to inconvenience any customers, use a shopping basket, cart or ask our staff for assistance.

There are eight forms of acceptable photo ID:

• Ontario Driver’s Licence

• LCBO Bring Your ID (BYID) Card

• Canadian Passport

• Canadian Citizenship Card

• Canadian Armed Forces Identification Card

• Certificate of Indian Status Card

• Permanent Resident Card

• Ontario Photo Card

Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30 am - 6:00 pm.

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5:18 pm EST

Liquor Control Board of Ontario [LCBO] rude customer service

I'm a regular customer at my local LCBO! Every time I go I get silent treatment and rude looks from two employees whom work together. I was close with one of the ladies daughters that work there ( our friendship ended on bad terms ). The other lady that works with her is also very rude and makes rude comments and not proper customer service. In my opinion your employees shouldn't be bringing personal issues to work! Very unprossesional ! This has been going on for months

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cplcbo
, CA
May 03, 2019 1:34 am EDT
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Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30 am - 6:00 pm.

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6:48 pm EST
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Liquor Control Board of Ontario [LCBO] horrible customer service

Location 396 St Clair Ave W has always had horrendous cs representatives, but this time it was something else. Rude lady, who's name I unfortunately did not remember, screamed in my face that my health card is expired and I can not buy alcohol, despite me explaining that it is still a valid ID and I have used it before, because my new health card is coming in the mail .
All I want is to speak with the manager, who as not present at the moment, identify that woman and know that there has been a penalty.

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cplcbo
, CA
Nov 13, 2018 9:27 pm EST
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Hello, LCBO policy is we cannot accept any for of ID that is expired for numerous reasons already mentioned in this topic. You are in the wrong.

Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30am - 6:00pm,
Saturdays 9:00am - 6:00pm.

Thank-you.

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Cheech28
, CA
Apr 15, 2019 6:57 pm EDT
Replying to comment of cplcbo

Who hired you? Your whole response is littered with grammatical errors. Extremely unprofessional for a government run business.

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iraIrus
, US
Nov 09, 2018 9:32 pm EST

At the time when I used the health card it was not expired. Where did I say that I used an expired health card before? I just stated that they used my health card the last time. It was not expired then. The whole point is a expired health card is acceptable ID. It still has my birthd

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9:14 pm EDT
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Liquor Control Board of Ontario [LCBO] clerk providing bad service

On Tuesday evening, October 15, 2018 at about 6:45, I purchased products at the college park location. At the cash register, the clerk (with the name tag Ronald or Roland), processed my purchase
I asked for $100 cash back as I paid. I was told I could have $60. He stated "I dictate what money you can get." When he proffered the cash, he included too many $5 bills, placed the money on the counter and told me to sign the receipt. I asked him to count out the money to me and I was told it had been counted, I should count it myself.
I was not happy with the number of $5 bills and said so after watching customers ahead of me paying with larger denominations. He suggested I move to another line up at another counter to get more money - which I certainly declined. He then called security
The manager was on his way out but stopped to inquire about the situation.
Besides the poor service and over reaction by the clerk, the cash - which was still on the counter - was only $50! Thankfully, I had never touched the money.
After being told by this clerk: "this is my till", I moved some paces away while the manager discussed the situation with this clerk.
Upon realizing the clerk's error in offering me the supposed $60, the manager offered me 3 $20 bills asking if I would accept these bills.
The manager acted courteously towards me and apologized for not having a business card at hand and suggested I visit LCBO.com if I wanted

I was stunned by the clerk's service overall. Rude and pompous was my impression. He purposely would not meet my request for cash back, called for servurty and then "after counting [the money]", shorted me by $10! Was he attempting to pocket the $10 himself?

I believe this clerk needs to reacquaint himself with the policies of your corporation. Certainly, in the vast majority of my interactions with your staff over decades, I have received courteous and professional service. This clerk made me feel demeaned and upset. He clearly intended to misrepresent the amount of money which he offered in low denominations when he had $50 and $20 denominations available. I had asked for $100.
He "dictated" I was only able to receive $60 and then tried to cheat me on that amount!

I hope you can insure his training is up to LCBO standards if I am ever unfortunate enough to be in his check out line again in the future

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cplcbo
, CA
Oct 22, 2018 10:56 pm EDT
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Greetings, the LCBO is a not a bank. We are doing YOU a favor by providing cash back. Our CSR's are only allowed to give a max of $500 and ONLY if we have enough in the till. You will get whatever bill or change size we have. If you do not like it walk to an ATM. In this situation we find the CSR was in the right and not you. Feel free to contact our help-desk if you have any more questions at [protected] or toll-free [protected]. Monday - Friday 8:30am - 6:00pm,
Saturdays 9:00am - 6:00pm.

Thank-you.

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10:52 am EDT

Liquor Control Board of Ontario [LCBO] service

Employees (Natalie, Darcy, Lisa, Kelly) treated my elderly mother like some kind of criminal! She made a mistake thinking you can put a freebie lil bottle on a bottle of triple sec she was purchasing, instead of just letting her know, they snapped at my mom and followed us around like she was going to steal something! Then when I got upset they banded together and berated me as though I was a child! They all need retraining or the unemployment line to teach them manners... I won't stop until this is made right!

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cplcbo
, CA
Sep 28, 2018 10:14 pm EDT
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What she did is theft. You are not allowed to remove sample bottles and put them on other products. Though the CSR's could of went about this a different way.

Please contact us at [protected] for more help. Monday to Friday 830am -6pm.

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Omeomya
, CA
Sep 28, 2018 11:21 am EDT

What "freebie" little bottle? Was there a small bottle attached to a different liquor or a different sized bottle and your mother (elderly makes no difference) took it from one to put on her purchase? That is stealing! That was not a mistake. She simply didn't think she would be caught.

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7:50 pm EDT
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Liquor Control Board of Ontario [LCBO] service

So i went to the lcbo today with my fiance i wasnt buying anything and didnt touch anything this girl asked me for my id i said i didnt have it and she was was very rude to me im 26 years old and went in there before they either id me or not but not usually when im not buying anything this girl was screaming at me so i yelled back and then she was rude to my mother to and then i came back with id and showed her asked for an apolgy and she refused and was still being rude so i left i dont want to go back never been treated so rudely at a lcbo before i feel like she discriminated me because my piercings and dyed hair i want something done her name was ann i believe older lady white hair. I will not be going back there ill go to windsor i cant handle being yelled at. That really hurt me and embressed me tonight i feel humiliatated. 😥

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1:33 pm EDT
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Liquor Control Board of Ontario [LCBO] service

August 11/18 aproximatly 3:30 pm, I walk in LCBO located 37 King St E, Bobcaygeon, ON K0M 1A0
I put my purchase at the cash no one was in front of me. The girl (staff) wasstanding at the cash and were talking to people, I was standing there for 10 minutes patently then the girl (staff) telling me very rudly "Go to the next cash" thats all she said, NO apologies, then she turn around here she goes talking to the people again. I was shock never been treating like this before, so I went to the next cash pay and left .
About 30 minutes later I went back she was in the back, I told her colleage what happen earlier and ask what was her name, she said " her name is Laura and she is the manager she also said they do have lots of complains about her I thank her and left.
My request is that she should get consequances for the way she treats everyday customers.

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2:56 pm EDT

Liquor Control Board of Ontario [LCBO] unprofessional service

There is a LCBO in Sauble beach, I have been in there numerous times throughout the years, I recently had gone in the store and I tried to get someone's attention to ask where a bottle would be. The girl had completely ignored me and then mumbled something I could not understand. She walked away from me after and I was left hanging, I quickly realized it is someone that is mad with me because I had been with her man when they were not together. Her name is Kaitlyn Bumstead and I did not even recognize her at first.

There is no other LCBO in the area and I just want to go in there and purchase things for me as well as my landlord which owns five properties that are rented out in the summer time so we are constantly stocking up wine for the renters, I can't be going into a store if someone is going to make me feel so uncomfortable like that and basically is telling me I'm not welcome.. it was really unprofessional and made me feel really uncomfortable I was just going in and minding my own business, I didn't even know that she was there actually. Later that night my vehicle was keyed and the employees family work van with the last name on it had went by my house the next day. This woman is making me and others feel uncomfortable going into the store. If any of my friends go in they get attitude as well. Very unprofessional.
I'd like to add that this has happened twice to me(being ignored) I will avoid the store if that worker is present now.

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Sweetcandylollypops
, US
Sep 22, 2018 8:08 pm EDT
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Thats very unprofrossional they cant treat u that way they have to respect everyone right for it girl! ☺

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7:52 am EDT
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Liquor Control Board of Ontario [LCBO] bush beer

I'm so annoyed! I stopped st the lcbo and picked up a case of tall cans. When I picked up the one 6 pack to put in the cooler, 2 cans came out of the rings and smashed in the parking lot and blew all over. So I lost 2 cans. Ok no problem. I picked up another 6 pack to put in the cooler and yet another can fell but didn't blow. I picked it up and another can came out of the rings and blew all over the parking lot. I went back inside the lcbo and basically they told me oh well. Why are th cans just falling out of the rings? Should not happen! 😡😡😡.

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cplcbo
, CA
Sep 28, 2018 10:20 pm EDT
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This is not an LCBO issue. You should contact the maker of the beer. We do our best to keep them in good condition, but manufactures make products cheaper by the day.

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3:49 pm EDT
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Liquor Control Board of Ontario [LCBO] service

On July 29 between 1:00 - 2:00, I walked in the beer store with my son and was treated horribly by an employee. There was a handwritten Bristol board stating that they were out of bottles of Corona, but had cans. I simply asked the gentleman for 12 cans of Corona and he told me they didn't have any. I responded that the sign stated that they were out of bottles but had cans. He was very rude and responded "I know what I have." I simply said "But your customers don't know because of what is written on the sign." I then asked for 24 bottles of Blue. He got on the microphone and said "24 Blue, AND TAKE YOUR TIME." I was standing by the conveyor belt, four other customers were served promptly before me. As my beer came through, the same gentleman pushed it with such a force, that if I hadn't spontaneously stopped it, it would have smashed right through the front window. I somewhat raised my voice and said " Easy boy." At which point he responded "Don't call me boy, get out of my store." Afraid of what this guy was capable of, coupled with the fact that my son was with me and I didn't want to create an even bigger scene, I simply said "Look, you almost broke my arm, and look how many witnesses are here." He got mad and yelled "GET OUT OF MY STORE AND DON'T COME BACK NO MORE, YOU WHITE MAN."

Both myself and my son are so bothered with this incident and are requesting that disciplinary action be taken to make sure that no one else is treated this way by this employee. I looked to see if he had a name tag but did not see one, but can easily identify him if I had a picture. I will not step foot into this store for fear of this guy losing it (sane people don't act this way).

I trust that you will take this matter seriously and let me know the outcome.

Sincerely,

Cosimo Daniele
41 Lockheed Ave
Maple, Ont
L6A 1X9

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cplcbo
, CA
Sep 28, 2018 10:22 pm EDT
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This is not an LCBO issue. Please deal directly with the Beer Store. They are not associated with the LCBO

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8:08 pm EDT

Liquor Control Board of Ontario [LCBO] customer service - store #641 - a cashier by the name is selena.

Hi there, I just made a trip to the LCBO store at 501 Appleby Line in Burlington. The rule of thumb for any good customer service is that the check out process can't be longer than the actual collection of the goods at the store. I was lining up at the checkout line managed by someone by the name of SELENA, she keeps chatting up every single customer, she looked intoxicated under the influence of either drugs or alcohol. By the time the teller next to her has served 3 customers, she was still chatting with the people in front of me and when I complained saying that she was being disrespectful of my time, she refused to cash me out and I had to leave the store without the reason I came in. I understand most of the people working at the LCBO stores are part time without any proper customer service training but I really think they can do way better than the lousy/non existent customer service I experienced today.
If you need to reach out to me for further clarification, please do so my cell phone number is [protected].
Thanks,
Angelica Mosquera

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cplcbo
, CA
Sep 28, 2018 10:24 pm EDT
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Our CSR's are not needed to rush. They can take any amount of time they need with each customer to make sure they have the best experience possible.

"without any proper customer service training" We over train our employees with Customer First training, so this statement is not correct.

Please contact us at [protected] for more help. Monday to Friday 830am -6pm.

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Cheech28
, CA
Apr 15, 2019 7:07 pm EDT
Replying to comment of cplcbo

Your response indicates that you have an IQ below 80.

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11:14 am EDT

Liquor Control Board of Ontario [LCBO] hill farmstead beer release.

First offered 3 beers from Hill Farmstead Brewery and Keep6 Imports, as part of a limited release set to go on sale online through LCBO website at 11am July 23rd. with a limit of 4 bottles per person. The LCBO website crashed, leaving consumers to wasting hours of their time.

The Hill Farmstead offer was rescheduled for today (July 27th, 2018) with a release time of 8:30am this morning with a limit of 2 bottles per person.

The website went live approximately 20-25 minutes early, leaving consumers who were waiting for the product to go live at 8:30am, waiting for a product that was "sold out" 20 minutes before it was supposed to go on sale, wasting a lot of people's time once again. There is also speculation that the site went live early to accomidate LCBO employees first before actual customers. Now maybe our time isn't worth much more than a "sorry" to the LCBO monopoly, but even Keep 6 Imports is saying that they were "let down by the system" and that in future they would find a "better way" to get their beer into the hands of the people that want it. The LCBO has proved themselves to be unreliable in the face of a limited release. Let all suppliers know this. Two debacles for one release.

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Update by mangotango
Jul 27, 2018 11:46 am EDT

These pictures are what Hill Farmstead buyers were greeted to upon the 8:30am scheduled release.

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cplcbo
, CA
Sep 28, 2018 10:26 pm EDT
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This was a while quantities last sale, different internet speeds and computers will affect this.

Please contact us at [protected] for more help. Monday to Friday 830am -6pm.

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2:06 pm EDT
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Liquor Control Board of Ontario [LCBO] customer service complaint for location 3730 lake shore blvd w, etobicoke, on m8w 1n6

July 19th, 2018, approx 1pm, my husband a HS teacher stopped by to pick up a bottle of Vodka today only to be mistreated by a cashier with Blonde hair . He asked for a box because we frequent this lcbo store and invest in a lot of liquor mostly vintage wines. My husband is not a drinker but enjoys picking wines for our guest. He was rudely spoken to and was told you cannot have a box for 1 bottle of vodka and he proceeded to let her know we have lots of wines bottles to return and box was need. she proceeded to be very rude to him and ask him to just get out of the store and continuously arguing with him. My husband was very upset and angry regarding the situation and frankly a customer should not be spoken to in the manner she used. Husband stated that there was a lot of boxes there and she said no he cannot have one and mentioned that there is a policy in place regarding boxes. The Manager apparently was there and did not intervene. My husband was so upset that he actually called her a [censored]...This is our go to LCBO and this women clearly needs a lesson on how to speak to customers.

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9:34 pm EDT
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Liquor Control Board of Ontario [LCBO] government

On July 18, 2018, I entered the LCBO on St. CLAIR Ave in Chatham, Ontario with my husband, and asked a customer service rep, Shirley, to help look for a specific wine. A Pinot, called Meiomi. Shirley had not heard of this brand and went to ask another rep, Giselle. When Giselle came to us, she was fast paced asking if it was red or white. It only comes in red so why would she ask us if it was red or white. She was very rude when asking. It was like she had no time for us, our questions or her co worker Shirley. Shirley has many times gone out of her way to help us and to have Giselle be rude and abrupt seemed very disrespectful not only to us but her co worker as well. This may have been an ‘off' day for Giselle but she is representing the company and herself. Shirley apologized several times to us for Giselle's outburst and behaviour.
I think Giselle would benefit for some possible customer service training and peer building skills.

Respectfully submitted,
Diane ONeill

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