LBS TAX SERVICE / Customer Service
When I first went in to have my w2's reviewed I was given a quote of what I should expect my refund to be, as with another client who used their services my amount was writen on a peice of paper. When I did receive a print out of my completed tax return the figures varied tremendously. Also the tax preparer, Ebony submitted my taxes without having all of my information causing me to file an amendment. i originally filed my taxes on Jan 19th and it is the 19th of March and I have yet to submit my amendment because now the rude people of LBS are no longer answering their phone. I should have never used their services esp. after hearing an irate client in their office the day I went in for services. I know now and I will NEVER use them again. Horrible customer service!