LBC Express
reviews and complaints

Did they not deliver the documents sent to me by my mother at home, instead they let me pick it up instead of delivery. It's so unfair because my mother paid for the service charge for delivery, we've waited for several days just to received a text that we should claim it at their branch.When we arrived there to claim the documents the staffs are not accommodating and quite arrogant.Very bad service

Hi! I have ordered an item from Penshoppe which uses LBC Express Inc as the courier. They provided me a tracking for it so I can monitor it. The recipient of the item is my friend. It happened to be that everytime your team tried to deliver the item the Cafè, where the item should be delivered is closed for some reasons. The thing is, your delivery team don't even attempt to contact the recipient to confirm if they can deliver the item at a certain time. Now the item is already at your SCS Returns Office.

In addition to, we always check and trace the shipment from time to time online but the updates are not real time! What I am asking now is that you please contact the recipient so that he can make arrangements with you about the item.

Ano nanaman po yang shipment issue na yan? Nung 21 sabi niyo nakaclose yung bahay! Tapos kahapon shipment isaue nanaman!? Bat kasi hindi kayo tumawag or magtext? Kaya nga may contact no. Na nakalagay jan sa parcel na yan! Cod pa naman yan! Nakakahiya dun sa shipper kung babalik sa kanila yung inorder ko. Nakakasira ng tiwala! Sa tagal tagal ko ng nagrereceive at nagpapadala sa lbc ngayon lang to nangyari!

Hi maam sir. I was receive an sms from lbc express that my order is going to deliver today but when i check the status of my order it says that "Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our customer care channels? What does it mean?

This is my tracking number
[protected]
If you can't locate my address. You can email me at [protected]@yahoo.com or call me [protected] or else delivered it in our office located at San Ramon National Highway Dinalupihan, Bataan or I am willing to pick up my order in our Lbc branch here in dinalupihan located at San Ramon National Highway Dinalupihan, Bataan..
My order is from Lazada

Please My baby needs that..
Again this is my tracking number
[protected]

Magandang umaga po bakit po shipment issue lumabas tapos sabi bukas dating at ediliver hangang ngayon po walang diliver na dumating tama naman lahat address at pangalan.sender samarita ma.mildred
Reciever jeryl palma paki follow up po ako sa dilivery nyo po everydY nman po kami naga pashipping 2days lang dating na talaga expect sunday po .saan po pwde ko mapuntahan na branch para ako nalang kukuha or sino pwde econtact ko dito sa davao city na branch po.

[protected]- from germany
daming nawalang gamit sa loob ng box, kya pla nagtaka kami na bakit di siksik ang laman, sna naman i monitor nyo kung sino ang may hawak box na yun . garapalan ang pag nanakaw na ginawa, khit di na maibalik dahil di na kmi aasa pa, pero sna managot nlng, at maging aware kyo na may mga garapal na magnanakaw dyan sa company nyo,

I am complaining about my daughter's package that was lost using LBC courier. Her package was lost at LBC branch in Patindig Araw, Imus Cavite, Philippines. Their branch already claimed that they lost the package. Tracking Number: [protected]

The item inside the package was a mobile phone Samsung that she purchased online worth Php4, 000.00 and supposed to be delivered on her address in Cavite. She is wondering what took the package so long to be delivered on her address that is why she tried to call the branch and the branch stated that they tried to deliver the package however, they can't locate the address and claimed that they can no longer find the package and they claimed it that they already lost the package. I already file a complaint on June, 2018, ticket number: [protected]. Now it's already August, 2018 and yet, no resolution. It's almost 3 months now.

Your immediate help to this issue is highly appreciated.

Thank you,
Gio

I am the wife of the receiver complaining for the lost items of the parcel #[protected] supposedly the items that I buy and send for my husband is earrings, bracelet, and necklace but suddenly when he open the parcel the necklace is not inside just only the earrings and bracelet..he immediately call the delivery man and ask what happen ?my husband return the parcel to investigate them what was happen to our parcel...hoping for fast investigation and action for this matter

Me and my wife's passport were delivered on July 26, 2018 at our house in Valenzuela City one day early as scheduled. The delivery man is nice but he was in hurry that he did not wait for me to check the items which are in two sealed plastic envelopes. He even did not let me sign the record book, evidence that I received the parcel in good condition. After he's gone, I checked the parcels, my passport is ok, but my wife's is damaged. My wife and I went to LBC - DFA SM Manila to complaint. Certain Jojo of LBC called Mr.Gary of LBC (using my wife's cp) and was told that they will investigate.
To make the story short, after a few days, Mr. Gary texted us to go to DFA SM Manila and Mr. Jojo will assist my wife to re- apply for new passport, but my wife must shoulder the expenses of P1, 200 + P350 for the damaged passport. So, that was it, my wife got her second passport paying twice, paying penalty. Today, I went personally to DFA SM Manila and get my wife's passport personally. Forgot to tell you, I'm a senior citizen, and my wife is a PWD.
- Daniel Valencia

The delivery of the parcels (2 boxes) from New York USA to Mabalacat City Pampanga was incomplete. The tracking number was [protected]. I tracked it on your site and it says that its already in the LBC sea cargo warehouse at Manila since August 8, 2018. 6pm. I received the first box with tracking number [protected], the delivery staff just said that it was forgotten. How was that possible? We need to claim that parcel as soon as possible. We already acknowledged the fact that the weather lately was bad that may cause delays with delivery. But the reason of the delay of the parcel that we should have had received few days ago was negligence of the staff handling the sorting and delivery. I look highly and patronizing your company until this happened.

I will be waiting for your responce regarding this matter. Please get back to me as soon as possible.

Thank you.

Hi LBC I I just want to know when can you delivered my parcel, the last update was yesterday that it was accepted at mactan Mandaue hub, but as of today as I track it hasn't posted that it can be out for delivery!can you please settle and delivered my parcel today!
Tracking# [protected]
Please I need my parcel to be delivered today!
I am in huryy so please can you track and call the mactan Mandaue hub!so that my item will be delivered today!

Nagpadala ako ng bag s tita ko ininsure ko na walang kulang walang damage ang item. Pagdating sa tita ko ng item iba ang strap ng bag. Tama po ba yun ang palitan ang laman ng bag at pagkatapos e..papalitan din yung sealed package para hindi halata na may kinuha.

Ano po ba dapat gawin. Kailangan po aksyunana.. bayaran na lng po ninyo yung kinuhang strap 280 pesos po yun.
Parepareho po tayong nagtatrabaho wag naman po sana manloko.

Sana po maaksyon ninyo po ito. Salamat po.

Hi Maam sir this is ms. JULIE-ANN G. DELEN from oriental mindoro Nag padala ako sa LBC Pasay ng item to LBC BRANCH GAISANO MALL OCCIDENTAL MINDORO pero dinala yung item ko sa LBC BRANCH GAISANO MALL CALAPAN CITY ORIENTAL MINDORO.Sobrang layo po samantalang yung basa packaging is OCC. MINDORO .Importante po yung laman nun😭 Ano pong peede nyong gawin?

Gusto lo lang ipaabot sa kinauukulan ang aking reklamo tungkol sa ipinadala kong pakete patungong lagawe ifugao, na nakapangalan kay miss Karen Cabbigat noong Aug. 9, 2018 na hanggang ngayon ay di pa natatanggap, inihulog ko sa Gerona branch, galit na ang buyer ko dahil walang napaparating na pakete, trinack ko ngayong oras na ito at lumalabas n di na i forward, bakit kailangang umabot ng halos isang linggo ang pakete na hindi kumikilos na di man lang ninonotify ang sender o ang receiver considering na both parties ay may cp no. Matagal na akong tumatangkilik sa lbc pero dismayado ako sa serbisyong hindi maayos na maging dahilan upang masira ako sa iisang kliyente na magreresulta sa pagkasira ng pangalang na i put up ko regarding online selling, maliit na halaga pero katapat ang pagkasira ng buong pagkatao ko.

Dear LBC Express,

Today my parcel delivered at my house which the addressed provided, I wasn't there to received the said parcel in the morning about 11:55 am. So my auntie was the one who was able to received it, Imelda Caduyac. Right now I checked the parcel and I have notice some damge/s. Some of soaps (these are my items to receive solidly) are melted. Since this parcel was already sent to FASTRACK for delivery from my supplier, it was 26th day of July and then they moved my parcel into your nearby forwarder at the MNL on August 9, 2018. So the question who will be the responsible of the damage/s? I want a solution right after, thank you!

Rosie Serbo
Costumer

lbc texted me today august 14, 2018 that "my shipment with the tracking number [protected] was received by baleocor" which I have no idea at all. upon checking to your "track your shipment website" that tracking number was accepted to the branch near me. is there any possibility that I may know who is using my number? because as far as I know this is not the first time I encountered this scenario, and im worried someone is faking his/her identity. hope you could help. thanks!

ServiceI have ordered rain guard online sent to me from cebu.. after removing the cardboard the i remove the bubble wrap.. the theres plastic covering where in you can see through that 4pcs of the rain gurad iscut into half.. base on the package the sender did its best to secure the package.. this is clearly due to the handling of the delivery of the product that cost this to the item.. now i need to send it back to the seller and i will need to pay for the package then sender will need to send me back my money for refund.. this is not a win win situation for me as a buyer and for the seller because i will need to pay for the return package and the seller lost profit with the broken item on the other hand its a win win situation with LBC, i just paid you guys to for the remittance of my payment nad seller paid to deliver the package now i need to pay to return the broken package and seller needs to pay to send back my refund.. very much in favor with LBC..

Good day lbc.
As per trace and track record of your website, the package to be sent to me was received on august 9.. so i was expecting it to arrive by august 11 or august 13.. but until now my package still has not arrived.. this is so unlikely of your company since from what ive known you deliver for 2-3days, its past 3 days.. WHERE IS MY PACKAGE?

I arrived at your LBC branch here in SM City Lipa at exactly 8:31PM. I was advised by one of your personnel that he can no longer accept my parcel since it is already beyond cut-off. He also said that the daily report was already submitted. When I checked the time, it was only 8:32PM but on their clock, the time was already 8:35PM. They are clearly not following the Philippine Standard Time.

Good morning! My shipment to Ms Marilene Macagba last Thursday with tracking number [protected] was undelivered to the recipient. I'm requesting for re delivery today to the indicated address given or please contact the recipient with mobile no. [protected] or [protected] for proper communication. Please act on this ASAP. Thank you & God bless.

Linafel H. Ambasan
Sende
Mobile no. [protected]