LBC Express
reviews and complaints

Hi, i have package coming from luzon to cebu... I was supposed to pick it up last 22nd of july at LBC j.y square mall lahug cebu city. I specifically instructed my sender to send for pick up because my place seems to be out of your delivery area. Now, since it shows online that it is ready for pick up, i went to LBC j.y square mall last 22nd at 1pm, the teller said that it's not delivered yet on their branch but it should be there around 5pm. So i said, i'll just come back the next day to make sure it's already there. So i came back the next day and to disappointment, it's still not there! They even have the nerve to ask me to call the warehouse at the reclamation to ask about, why not do it themselves since its LBC who failed to deliver my package on time? Still i kept my cool and said i will have someone else pick it up for me because it is such hassle for me coming back n Fort for LBC's incompetent. I live 24km away from the city and transportation is very hard, imagine my time and effort wasted for coming twice to your incompetent branch. So the next day, my bf went back for me with an authorization letter and my ID, guess what, its still not there. I am losing my cool already while writing this letter. I'd like the person responsible for my package fired and deliver the package to your LBC branch right now or i'm bringing this issue to social media and you will have a whole new issue to fix again. Tracking number: [protected]

Greetings yo your good office.!
regarding package [protected]...
the receipient wasn't at home at the time of delivery due to some urgent personal matters he needed to attend to, but had been waiting for your calls.. until now he's with high hopes waiting for the delivery.

His contact details were specified in the form. Hope for your kind understanding and push through with the delivery... for he really needs the package.

We ordered a baby walker and we were expecting it to arrive july 19 - 22, 2017 as it advised on the email. We checked the order status through lazada's site and through lbc tracking order site everyday. However, it said that yesterday, 07, 20, 17 on the lbc tracking site, "your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels."
They didn't even bother to call us at all. We were waiting the whole day at the house. There was absolutely no way no one would receive the delivery let alone pay for it. There was no notification, no call, no text, none whatsoever. What the hell? Can you contact them because this is really inconvenient and a total [censor] for customer service.

Hi there! Good am... Dr. Gangani here...
I dropped off bantay, ilocos sur sa delivery hub. When I was at the hub, yumuko ako at tumulong maghanap ng package ko kasi late na for work so we were rushing. Suddenly a man, I believe, employee din dun wearing lbc shirt suddenly do dirty moves on my [censor]. Wtf! I dont even know him to do like that to me... As in 3 kadyot ginawa niya! Please investigate lbc or else i'll be posting this to social media... Ang bastos ng empleyado niyo... Diko alam name niya pero ang daming nakakita...
Leave me a feedback ng investigation...
You can reach me on this number to hear my sentiments...

Dr. Gangani

I 'am very dissapointed .. its been 3 weeks and until now hnd pa rin nkakarating ang package ko ! nag email na ko sa inyo, nag chat ako sa page nyo pero walang responce ! C'mon LBC whats with you ! My address at contact number ung papadalhan bkit hnd mkarating rating ung package ko !? nag bayad kame ng maayos sana paratingin nio ng maayos ung pinadala nmen ! Or else ibalik nio nlng ung item ko !

Good morning lbc, i'd like to inform you that the item or delivery with a tracking number [protected] has not yet arrived at my house. It's been 2 weeks since the deliver yet it doesn't arrived at my house nor at the near lbcs at my place such as lbc shorthorn or lbc balintawak. I informed the person where I bought my item. She told me that she said that you guys will move it to the lbc balintawak for 1-2days. It's already been 2days yet, my item isn't in lbc balintawak.in fact my item stayed in cubao delivery hub 2 for two weeks. I hope you do something about this. Thank you.

Good Morning,

I am waiting for my order, why haven't you delivered my order #[protected] it arrived in Siquijor on 6 of this month. Where is it now and when can I expect to receive it?

It is a ACE TV that I have ordered on www.lazada.com.ph

I really need my order and keep whaiting for it, also it is on this island of siquijor since the sixth of this month..

I am looking forward to hearing from you soon

Yours Faithfully

I ordered playing cards from lazada for cardistry and magic needs.
I waited for at least 5 days for my package refreshing the page every day just to see if my packaged arrived only to be greeted by a
recipients address is out of LBC's service area.

cp#: [protected]
address: Calimugtong, Galimuyod.Ilocos Sur(couldn't I just pick it up at LBC Candon by any chance)

I file a complaint about my shipment
july 10, 2017 delivery date july 11
I was expecting that it will deliver on 11th
but when I tracked the shipment arrived in bacolod 11th 3am . the whole day I was waiting until 6pm
customer effort:
I called hotline [protected], voce propmt sai stay on the line for 3mins and CsS will assist
it took me 1st 8mins, 2nd attempt 18mins 3rd attemts 15 using my mobile phone and cist me P200 just for waiting then at 6am july 11 I ATTEMPT to xall and I speak to Phoebe or Fem and promised she will coordinate wth bacolod hub . im asking for contact number but she xannot provide . I assume she will take care of it .
I wentvto guadalupe branch where I senr the shipment and request to expedite and if cantvdeliver will pick up to Mayfair Plaza lacson branch. they provide the bacolod hub
I called [protected] 3attempts just ringing
the recepient went to the may fair plaza branch but the shipmentvwas their asking to contact the courier but cannot be contact.
we all very clueless as the shipment need asap. the receient called the hub . and the shipmentvwas their, and they need to pick it at the hub since the courier didnt xall the recepient no communication . -4pm I called hotline and speak to neza and quicckly provided me a feedback . she even callback and informed me that recipient will just get the shipment at the hub as the courier has no chance to deliver on that day
I am filing a complaint for the stress, hassle, inconvenience and delays ...
causes of no_ coordination of your people such a stressful day
Rochelle Reyes
sender

Lazadao Order #[protected] Tracking #[protected] The latest update from your tracking page, "Ready for delivery. Please expect delivery within the day." then suddenly "Shipment issue. Please get in touch with us through our official customer care channels.", wala pa po kong na receive na calls/message for confirmation man lang sana, they didn't even try to deliver it, I already waited for 4 days, I was expecting to get it yesterday, but until now, wala pa po.

1st tried to deliver ur package but recipient is unknown in the given adress, pero ang totoo hindi nyo tlga dineliver un, how come na hindi kilala dto, e halos laht dto sa st. Namin e kilala ung apelyido naun, at ska my no. Namn n nka inprint dun s packge at wla aq nriciv n kht isang twag o txt man lng dat dey luking for my [censor] adres, and they didn't even try to contact me and sugest other solution, like pick up my pckge instead,. And now my pckge is being forwarded back to lazada warehouse, actualy dlwa ung inorder q naun, at ndeliver agad sken ung isa ng 2go express, bakit b kc nagkhiwaly p ng courrier, im really pissed,.

Please pakitrain niyo ng mabuti yang mga delivery boy niyo specially dito xa cebu.. Wow ha patawag tawag na andito na daw cla xa location ko at pinapalabas aq xa bahay .. Kala q naman eh andito na yun pla walang lbc na nandon xa labas.. Taz etetext mo hindi naman nagrereply.. And then after 4 hrs tsaka magtetext na andito na daw talaga at dumating na yon package.. Ano to lokohan.. Taz nong lumabas na aq wla pang mga 2mins eh umalis na xa kasi meron pa daw xa ededeliver xa ibang place, oh wow ndi man lang nakapaghintay, then texted him if he could come back to my place at sabi niya hindi na daw xa makabalik kasi mahihirapan daw xa.. Aq na lng daw pumunta xa location niya.. In which andon xa xa it park.. Oh wow.. Manong to deliver parcels is ur job taz aq pah papuntahan mo xa location mo! [censor] ka! lbc cebu delivery boys sucks!

Shipment did not arrive however As per tracking number [protected] based on LBC tracking site, "tried to deliver your shipment but recipient is unknown at the given address" dated July 8. On the specified date, no LBC delivery van was in site nor did they arrive at our place as we were waiting for the shipment the entire day. There was a first order from Lazada and it waa delivered last July 5 using the same address. For reference its order number is [protected]. However our 2nd order with tracking number [protected] as mentioned above is the one that has not reached our address. Didn't receive any call as well. Deliveries shoukd be checked as yoir people can just indicate that they were not able to delivwe but did not even contact the consignee. My number is indicated on the details

Ako Po si Dexter Ordoña fr Abu Dhabi UAE. Nagpadala Po ako Ng cargo package s pinas noong april 12, 2017 dito s Abu Dhabi UAE with tracking number [protected]. pinick-up Po ni Niño LBC representative dito s Abu Dhabi, bago po nmin sinakay s sasakyan nila tinimbang nya at umabot Ng 84 kls. Pinick-up Po Ng aking asawa s pinas noong June 4, 2017 Kung saan umuwi nmn ako s pinas Kya ako mismo ngbukas Ng cargo package ko. Ngtataka ako bkit npakagaan nlng at halos 40-50 kls. nlng at halos masisira n ung box Ng package ko. Pgbukas ko Po s aking package nkita ko nlng bkit halo halo n ung laman at Wala n s ayos Kya ngtataka ako. Pglabas ko lhat Ng laman Ng package dun ko nlaman n nabuksan nga Kasi nglagay ako Ng platandaan s loob Ng package ko Ng plastic bag at nilagyan ko Ng tape para malaman Kung mabuksan at Yun nga nangyari Ang di ko inaasam binukasan nga at nanakaw ung iba. Meron png naipasok n diswashing liquid at cartoon Ng termos dun s loob Ng package ko n d nmn s akin. Pagbaliktad ko Po s box nkita ko Po n ung nilagay nilang seal Ng lbc ay broken n Po at tadtad n Po Ng clear tape s ilalim Ng package ko. Ngpunta ako s borongan branch Kung saan ko pinadala ung cargo package ko at ngreklamo ako, tapos sasabihin lng sakin Ng nakausap ko n wala silang pakialam kc receiver lng dw sila. Dun daw ako mgreklamo Kung saan ko pinadala Ang cargo package ko dito nga s Abu Dhabi UAE. Pang apat n Padala ko n Po ito s lbc Kya ngtiwala ako, pero bkit nila nagawang buksan at nakawin Ang laman Ng aking package. Sana Po paki solusyonan Po itong nangyari s aking package kc Po isang taon ko Po inipon at pinagpahirapan para s aking pamilya tapos nanakawin lng pla. Salamat po Sana maibalik Ang nawala s akin.

Item bought from Lazada PH and shipment delivered by LBC courier to Sorsogon City, Sorsogon w/ tracking # [protected] was not delivered to Martin Gerard J. Maximo due to payment issues during delivery.
-Dates of Last Status of Shipment
July 07, 2017 Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.
July 07, 2017 Arrived at SORSOGON DELIVERY HUB.
July 07, 2017 Forwarded to SORSOGON DELIVERY HUB.
July 06, 2017 Arrived at SOUTH LUZON AREA.
July 06, 2017 Arrived at MID DAY.
July 06, 2017 Forwarded to SOUTH LUZON AREA.
July 06, 2017 Forwarded to LBC CENTRAL EXCHANGE.
July 06, 2017 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).

Receiver wishes to receive the shipment within the allotted date of delivery of Lazada PH which is in-between July 6 - July 18, 2017

To whom it may concern
I ask regarding the shipment that your company not capable and able to deliver to my area and how could we make the delivery then. Please can you give me an option about the situation of the shipment hoe to proceed in my respective address
I will much appreciate your help thank you very much
Your Truly
Rodmhar Ranga

Name:Rodmhar Estuesta Ranga
Phone #:[protected]
Address:Minagbag Quezon Isabela
Tracking ID:[protected]

We would like to report/ file a complaint regarding the delivery of my brother’s passport which was sent by the DFA Megamall with tracking number [protected] with an expected date of delivery last July 1, 2017.

Upon verification with the Telephone Passport Express Hotline last July 3, 2017 (Monday), the passport has been delivered already dated June 24, 2017 at around 2:00pm and was received by someone who is not authorized to receive it and the worst is, we do not know that person and there is no name as such in the building where my brother’s office is sited.

We have raised this issue already several times to the LBC Customer Service Hotline but seems the retrieval of my brother’s passport is not that urgent. I do not think that they are giving their full attention to this given that the document is not just a simple one but it is a highly sensitive as it can be used against my brother.

We are now so much skeptic and pissed-off about this if why the deliveryman handed-over the passport to someone he is not even sure if he/she is authorized to receive it. As far as we know that if someone will receive that said document, my brother should prepare an authorization letter and attach at least one copy of his valid ID. The receiver should as well prepare his/ her valid ID for the deliveryman to cross-validate that he/ she is the person that my brother has authorized to receive his passport.

It’s been 13 days now since the passport has been released to that unauthorized person and we are so worried about that there is a high risk involved here that the sensitive personal information of my brother was already exposed and that person has already access to. He/ She can use it against my brother or worst case scenario, they can probably steal my brother’s identity.

For this matter, we are asking for your top management to investigate and take appropriate action as soon as possible due to the risk involved here. We wanted also for you to impose the corresponding sanctions to those who should be responsible and liable here. And additionally, to claim whatever damages you incurred to our family especially to my brother.

We would be glad to receive a call from you to prove that you are really taking action on this matter. Here is my contact number: [protected].

On july 6, I tracked expected parcel # [protected] with the following status - arrived at davao cargo delivery team; ready for delivery. Please expect delivery within the day; shipment issue. Please get in touch with us through our official customer care channels - all in the same day. I expected a call or text on any of the 2 mobile numbers provided but to no avail. If under circumstances your delivery guy can't use a cellphone, he could have just googled the address on the internet:

Prime group inc building
Mcarthur highway matina
Davao city

I can even see the location of the first page of search results.

You don't even provide a link to you official customer care channels. You expect us to look them for you?

Transaction [protected] july 6, 2017, origin ; cva-dgt05-sibulan, I should have double checked my reciept, I gave the name and address of consignee : rose may t. Ferolino
73 tanguile st
Talisay cebu 6045
Tel : [protected]
The employee wrote : 73 tangville st, she wrote tel : [protected],
This is totally wrong, can it be corrected? It is very important!
Not knowing I would have a problem I declared value of product 1000 pesos, in fact the value of the item is 1800 pesos!

hello LBC, I bought a KZ ZST SPC Upgrade Cable (cable only) at Lazada.com last july 3, 2017. I always monitor the shipment through my account at lazada and now to your [websitehttp://www.lbcexpress.com/?spm=a2o4l.other.0.0.8eQi1L] through its tracking number([protected]). I check the status a while ago and it says there that (Shipment issue. Please get in touch with us through our official customer care channels.) My concern is, what is the update of my shipment rightnow? Honestly I doont understand what the status means. Can you make it clear for me. Hope you can accomodate my concern. You can contact me through this numbers:
[protected] or [protected]... Thank so much... More power.