LBC Express
reviews and complaints

I recently went to the Santolan/West Crame branch to have my package shipped. It just so happens i dont have a smaller bill to pay for the shipping. The girl asked me if i did have a smaller bill. I didn't. She continued on to say that they didn't have change and that the LBC/Palawan service was offline to which i wondered what the connection was. I told her that i really don't have a smaller bill to pay and then rudely got the money and told her staff "PAPALIT NA NGA LANG NG SMALLER BILL" the staff asked her how much, she replied "P160 nga lang eh" and was giving faces that she was inconvenienced because I couldn't give them a smaller bill. Isn't it their job to look for change for customers? I have been sending items thru LBC bit this particular branch has some snotty employees. Ever since it has opened last year or so. This is the first time i sent a report because it was too much. Hoping you can resolve this matter. Thank you!

PS: attached is the name of the representative that handled the package

PPS: 2nd attachment is for the transaction and date

Yesterday, when I checked my phone around 3pm. That was from the lbc deliverer. He said that he would deliver my good that day. But before that, I havent received any notice from them that they would deliver my purchases in that certain day because I was expecting that I would be delivered to me on Nov. 4, 2018. So I call him that maybe they can call or text me or my mother when they would deliver it to me today because he told that today would tge last day that they would delivwr it to me or else they would forward my items back to the sender. Today, early in the morning I can them and yes tgey said to me that they would deliver it to me around 11am. But now its already 2:36 pm and i called him and now he cannot be reached in the phone. I texted them many times and they are not respond. I spent the whole day waiting for my order. But they were cooperating when even just a call or a text from them. They should have gove notice the day before they should deliver the items. Thanks. Hoping there would an action taken for this to not happen again in the future. Because this happen to me already twice.

This is regarding the tracking no. [protected] angelyn buan as shipper and roberto tan as consignee. the item was shipped last october 18, 2018 and we expected that it will be delivered last october 19, 2018 but it did not. I called the customer hotline last October 23, 2018 requesting that the item be picked up at waltermart san fernando branch because the receiver went out of town and will pick up the item once he return and the customer service said yes and instructed me to wait for 2 days for the process to be finished but to follow up and to make sure that everything will go smoothly I called again on 24 and asked if the item is already on waltermart lbc branch and the customer service said again that it needs 2 days to process and call again on 25 but heard the same instruction. I expected that the receiver will be able to pick it up but called to me yesterday october 28, 2018 and said that the item was not yet received by the branch. It is so frustrating for us to be in this kind of situation that item is very important and needed asap. I called yesterday oct. 28 to ask as to what happened and a customer service agent said it was attempted to be delivered again last october 27. I mean we requested for the item to be transferred to waltermart san fernando lbc branch so they can pick it up because the recipient is out of town so why would they attempt to redeliver it. kindly make some move regarding this matter!
thanks!

I have to travel back to report to my duties in Saudi Arabia after 5 days who will shoulder my extension stay and other expenses and who will shoulder my rebooking and who will give me a job if I lose my job. Because of being careless your apology will not help I need an urgent solution, I need my passport as soon as possible. I've renewed my passport last 5 of October and today it's 28 of October already. Your negligence cause us delayed in processing my OEC as well.Your immediate action to produce my passport is what I needed.

Sent from Yahoo Mail on Android

On Sun, Oct 28, 2018 at 10:06 PM, Customer Care
wrote:

Hi Sir/Ma'am,

Good day!

This is to acknowledge receipt of your email.

Our apologies for the late response and for the inconvenience this may have caused you. We already made a coordination in our assigned team to verify the actual status and whereabouts of your shipment. We will revert you once we already have a feedback from them regarding in our request.

Should you have further concerns, feel free to contact us.

Thank you.

Rey Ann O. Rodriguez

Customer Relations Specialist

Contact Center Management

LBC Express, Inc.

Email Address: [protected]@lbcexpress.com

URL: http://www.lbcexpress.com

www.facebook.com/lbcexpress

www.twitter.com/lbcexpress

LOGO

From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: Wednesday, October 24, 2018 1:15 PM
To: Customer Care
Subject: Delay of my Passport Tracking no: [protected]

Dear Support team,

Kindly I would like to know where is my passport now because I need to pay my OEC ASAP it's a week already am waiting for it and I need it ASAP because my vication almost finished after 1 week I went to LBC branch in Antique where I requested to be sent but no one help me they keep in telling me come tomorrow every day for more than a week and no one call back plus they are asking me to call and follow up by myself instead they will be the one that's really ridiculous and shame on the company of LBC.

Solution pls ASAP am really running out of time.

Regards,

Jovel Albuera Magrare

[protected]

Sent from Yahoo Mail on Android

This e-mail message (including attachments, if any) is intended for the use of the individual or the entity to whom it is addressed and may contain information that is privileged, proprietary, confidential and exempt from disclosure and protected by Data Privacy Act. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete this E-mail message immediately.

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I am complaining about the delivery of tracking no. [protected]. LBC delivered the package to JHER VALLANTE on Oct. 27, 2018 at 4:30pm who I do not know and is not my Authorized representative. No one called me to inform me that my package was being delivered yesterday and no one from LBC also informed me that the package will be left with someone else.

I want to know who delivered my package and I want my package to be delivered to me as soon as possible.

Please ask LBC Manila to contact me about my package immediately.

I'm expecting a cargo last July 26 but no one reach out it will be delayed. I escalated this and assured me the cargo will be delivered next thing tomorrow .. but I waited whole day but no one came. When I finally check online they said they came by but no one was at home.. thats [censored]! I asked them by calling 5x to call me when it's about to be delivered.. piece of crap no one seems to care

Please deliver my item I badly need it! Chineck ko track # sabi you tried to deliver but receipient refused e ilang araw nako nag aatay sa inorder ko. Last time naman ok naman bat ngayon ano nangyare? Kung di niyo mahahatid magtext kayo o tumawag para ipick ko na lang! Trabaho niyo ayusin niyo ska wag kayong sinungaling na ilalagay niyo na expect delivery within the day at tinry niyo ideliver e wala naman napunta dito! Wag ganun. Nakakaabala kayo!

A friend of mind sent a parcel thru LBC Express last Oct 22, 2018. Last update on Tracking online was Oct 23 - arrived at Iligan Delivery Hub. Just a couple of hours earlier today, another update was posted, forwarded to Iligan Delivery team. It took 3 days to Move my parcel from Delivery hub to Delivery team. Maybe, a snail carried my parcel on its back! Maybe I have to wait till tomorrow before I can claim my parcel. Very poor Service!

Hi LBCexpress, I'am mAry rose Magcalas the complainant. 3 weeks na po nawawala amg parcel ng buyer ko. it declared na nawawala ma ang parcel nya and we ask for full refund ng nawawala nin ma item. W/ tracking number [protected]. please do action po dito para makuha namin ang refund ng item na nawala nyo. we ship the item on october 8 2018 pa. Please do action.

Dear Sir/Ma'am,

Good day.

This is to write a letter of complain on what happened to our products due to delayed delivery. Transaction Number is [protected]

On October 18, 2018 at around 4pm it was accepted at LBC-Berkeley Square, sent by Ma. Rose Angelica Manalastas. We availed the next day delivery for the products so we can get it the next day which is October 19, 2018 and was indicated in our receipt. We are expecting the product on the 19th because the cakes will be used in a special event on the 20th, however it was delivered on October 20th at around 3pm and the product (which is cake) has molds already and unpleasant smell. It will not happen if the product was delivered to us on the expected date of delivery which is 19th of October.

We are so disappointed on what happened because it was our first big event of our business.

We want to get back all the cost of the damage products for us to replace the orders of our customers as soon as possible.

Attached are the products with molds, valid IDs with signature, and receipt.

Please give us feedback within the day because our customers is waiting for the orders.

Thank you.

Hi,

I would like to follow up on the passport of my son named Jose Manuel Uno Tan Lobrin. We had it on June or July in DFA Megamall. I paid for an express service to be delivered to the address 41 Fatima Lane La Milagrosa Village Marikina Heights Marikina City 1810. Untile now I havent received it yet.

Please assist and Im hoping for your quick assistance on this matter.

Regards,
Sarah

Hi, my fiancé sent me a small box last October 14 2018. Sabi daw nung nagreceive nung padala na it takes up to 5 days yung delivery. We tried to check it sa tracking system nyo pero sabi nasa Rome pa din yung padala. Seriously? We are expecting to get the box within this week. Okay na sana pero hindi naman updated kung nasaan na yung box. Tracking number is [protected]. I emailed LBc express last night yet there is no response. Need help asap

My name is Liezl Supan Pagobo
Cellphone # [protected]
Tracking # [protected] & [protected]

Last Aug.30, 2018 namin pinadala yung balikbayan box galing dito sa 1113 Eagle Ave. Southwest, Orting Washington papunta sa Philippines.Then nareceive ng family ko nung Oct.17, 2018.Mayroon mga products na nawala sa box kasi alam ko na may pinadala akong kids shoes, canned goods na nagkulang, candies at ibang clothes.

Isoli nyo yung item namin ano yan napasok na din ng magnanakaw ang LBC kasi halos one month na hindi makita kung nasaan na ang pinapadeliver namin

Ayusin nyo ang mga branches nyo lalo na sa Cebu antatamad at tatanga ng mga taga deliver nyo tapos mga hindi pa accomodating!

Maliit na item pa lang yan hindi na maipagkatiwala sa inyo paano pa yung mga importanteng mga papeles.. one month na halos yan walang solusyon!

I try to call from there hotline so many times, asking there system was not updated at all. We rely on their tracking and trace online but i am so dis appointed that i checked from 10th of october the shipment is still in hongkong port last 27th of September, i check again and again but thats the which is showing, i've been using lbc for a years but really on what happened today, i will don't have trust anymore. I send the box for a reason that im going on my vacatin this october and i send my box 9th of october and my flight will be on 21st of October, when i call the hotline we will receive the box before end of the month😔. It was really dis appointing, the you can't even see ur family giving them there gifts or requested gifts personally with smile on there faces. I would not recommend even to someone to use LBC express anymore...

LBC Complaints Board
Manila Philippines

To whom it may concern,

On October 17, 2018, I wrapped in bubble wraps and packed 12 bottles in 250ml. of goat's milk and 12 bottles in 250ml. of goat's milk inside a large styropor box and put on top a few dry iceon top of the bubble wrapped bottles to provide a cold chain for the pasteurized organic milk for them not to spoil. I then went to LBC SM The Block and had the box opened for the LBC employee to inspect if everything is packed properly and in order as per LBC guidelines. I arrived about a little past 7pm and had an hour for final inspection by the LBC employee before the LBC employee had to tape the box sealed. When everything was declared in order, payment was made and i was given a receipt of payment at 7:57pm.

On October 18, 2018, I was informed by the consignee that as she opened the box and had cut the plastic bubble wraps, she found out that all the 24 bottles have cracked.

Now, i declared that the value of my organic milk bottles are P12, 000 worth and paid the corresponding amount for its insurance (i suppose the products are insured just in case the box was mishandled causing the well bubble wrapped fragile contents to break).

Now, what will LBC do to replace my lost income from the broken organic milk bottles including my shipment cost?

Kindly investigate this urgent matter of one of your customers and return my letter of complaint with a quick solution.

Your service profile says,
Security Guarantee

Just follow the 3-Point Security Checklist and we guarantee your padalang padama is safe and secure…... with money back guarrantee.
My shipment was damaged. That is not having a safe and secured shipment.

Here is my tracking#[protected]
I have attached pertinent photos of the broken organic milk bottles from LBC shipping sent by the consignee

Thank you for your prompt reply and action on this matter of customer satisfaction and guarantee.

Sincerely,

Dale Abenojar
Shipper
globe [protected] / sun-smart [protected]
email: [protected]@yahoo.com

I still haven't receive my package yet. The package was sent through your branch in Koronadal city on October 8, 2018. Today is October 19 and still heard nothing from you. I have even requested for a pick up instead but you guys never done anything. Sobra sobrang abala para sakin Kasi napaka importante ng package for my businesses. Please do anything, I need my stuff and I want to get it sooner!

They're sent me a msg. that the lbc has been dispatched my card subject for delivery but as of now they're not traced my address as per checking and inquiry my tracking they're not traced my address. This is my address #57 Brgy. Sumacab Este, Cabanatuan City, Nueva Ecija tracking#[protected] CONTACT#[protected]. Please give an attention to my complain.thank you.

I have sent 2 xl boxes (tracking no [protected]/ [protected]) last aug 24 and was told that it will only take mac 45 days and til now it's not yet delivered and the worst thing is there's no proper update as the customer service don't know the exact status of the shipment. This is a very bad service. I have sent the boxes expecting that i will be able to give something to my family and friends but I'm already bound to return to UAE still the shipment is not yet received. NEED AN UPDATE PLEASE. AT LEAST INFORM YOUR CUSTOMER THE STATUS OF THEIR SHIPMENT.

my na reciv po ako na txt last 10/17/18 with tracking number [protected] sabi po ipapadala na noong 10/17/18 bakit po hanggang gnf=ayon wala pa po..pki message po ako my number is [protected]..my address sunflower st cumadcad castilla sorsogon near SYM motorcyclr dealer..2 truck na po ang dumaan dito kaso wala pa pong binababa..pki address man po nito salamat