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LBC Express
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1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LBC Express reviews & complaints 2800

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G
4:00 am EDT

LBC Express my pending deliverables and inaccurate information!!

First of all I am an online seller. Nagplace ako ng order sa shopee and glad na lbc ang magdedeliver. Not knowing kayo pala ang magiging dahilan ng pagkasira ko sa mga buyers ko. Pinick up nyo yung orders ako 1st week of September. Until now wala pa! The hell guys saan ko hahagilapin ang mga items ko if untraceable pinaglalagay nyo! At saka yang mga riders nyo ha puro sinungaling! Maglalagay lagay ng remarks of me refusing to accept it eh wala ngang humaharap sakin para magdeliver! Fix this [censor] before I see for any legal assistabce that I can file against you!

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R
12:25 am EDT

LBC Express item not received

Dear LBC,

I just want to let you know that your delivery staff is so stupid and incompetent. I bought an original Oakley pair of glass worth 10K and the send is suppose to send it to our office. Now the pair of glasses was delivered in our office however your very unreliable and stupid delivery staff gave the pair of eyeglasses to an unauthorized person named GOMEZ!

Why the [censor] will your staff give my package to someone who for once is not even authorized to receive it on my behalf. Who is now liable to replace my item?

I want you to refund the cost of my Oakley glass that I bought!

Here is my tracking number [protected]. I deman an explanation from you why this has happened!

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R
8:59 pm EDT

LBC Express poor customer service

Date: 22 Sept 2017
I went to LBC express along UN avenue at around 830 am to pay for My NBI clearance as my mode of payment. As instructed on the Internet just bring the reference no. And pay on any Bayad center or LBC outlets. This man on duty behind the counter is suffering of boredom and is obviously sick of his job.( 1) He has ask Me to have the web page printed where the reference number is printed which is no longer necessary, I have to find a computer service and log on to the Internet and have it printed for an extra cost. (2) when I got back to him with the print out with sarcasm telling Me to have an exact bill since the first guy before Me has taken 10, 000php cash from him, as if it is My problem.

I Hope he doesn't lose his job for this but He does deserve an action, for him to know the value of having a job and loving it because there are many people in this country who struggles just to have a job.

Respectfully yours,

Ricardo M.

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C
4:59 pm EDT

LBC Express not delivery my item

Good am bakit ganun lbc pulilan branch thursday ako nagsumbit ng padala inabangan ko pa pag bukas tapos un padala ko hangang ngaun ndi pa nakkarating sa marilao kung saan nakaadress pang 5 days n ngaun ang lapit lang nmn ng pulilan sa marilao tapos bastos pa staff ng lbc pulilan sasabhin pa puntahan nlng sa warehouse sa may sta. rita kaya nga ako nagpadala para di ko na sadyain un buntis pako nakkailan balik nako wala aksyon pki aus nmn po service nio .. kc nasisira po hanap buhay ko akala ko ng costumer ko ndi ko pinadala item .. eto tracking no. Paki follow up nmn po sa pinagbagsakan nian lagi nila nilalagay sa status ng tracking eh house closed khit me tao nmn na nagaabang .. tracking no. 3112 [protected] sana may aksyon po today makuha n ung padala

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R
2:26 pm EDT

LBC Express not delivered

Area out of coverage? kahit na naka-ilang order na ako sa online thru lazada & shopee, hinahatid naman tlaga nila ahh, bakit eto, hindi. Pls.deliver it po. Pinadala po yung item ko (modem) thru lbc cavite, pina.care.of po yu sakin. Need ko pa naman yung item na yon' dapat sana kanina pa idinilever ehh bakit ganun? Out of delivery service in your area nakalagay?. Wag nyo naman po sanang ganyanin kaming mga customer, nagbabayad naman kami ng maayos sa inyo tapos ganun kayo magserbisyo? .Sana naman po bilis.bilisan nyo naman po deliveries niyo, mas mabagal pa sa internet natin dito sa Pinas😞😒

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S
1:44 pm EDT

LBC Express item not delivered

Lbc is not a good courier service as they don't deliver parcels on time and their delivery men are liar. Bakit nman ilalagay sa tracking na deliveryfiled due to payment not received? eh wala nga kayong na-deliver na item. Nakamura waste of time and lbc hndi ginagawa ang trabaho nila ng maayos. Mas ok pa ang 2go or black arrow...Ang tatamad ng delivery men nyo lbc magpalit kayo ng trabahador nyo

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J
1:41 am EDT

LBC Express receiving remittance

Madalas offline sa branch niyo dito sa trece martires city, cavite. About 11:20 am ako dumating sa lbc, inabot ng 11:55am hindi naprocess ang remitance ko. Konti lng nmn customer. Sa pag-iintay ko may nakasabay akong limang customer na kukuha din sana ng remitance. Nagtaka ako dahil thru lbc ang pinadalang pera n kukunin ko pero yun nagbayad ng meralco tinanggap. Offline dahil dahil wala daw connection PLDT. Lumipat nalang ako sa Palawan pawnshop dahil nainip na ako. Tinanong ko kung anong connection ng palawan, PLDT din naman. Nakapagtataka lang kaya baka pwedeng pakiinvestigahan. Masungit approach ng tao niyo sa branch. Sa inis ko, nagpicture ako ng pasimple..

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S
1:22 am EDT

LBC Express lbc delivery

Paki follow up nag delivery lbc! Tracking #[protected]
Nung Saturday pa yan pinadeliver hanggang ngaun wla pako narerecive isang lingo na !
From tandang sora lang ang sender! Nakaka istorbo na kayo ! marami akong nacancel na order dahil sa katangahan ng delivery nyo nabigay nyo sa ibang tao yung documents na nakalagay dun ! ganyan ba kabobo kayo tama ang address ng nakalagay dun at complete name ko tapos sasabihin nyo may naka receive na! araw.2 ako nag fofolow up nyan hindi nyo inaasikaso ! sa guiguinto bulacan napaka bagal hanggang ngaun wla p ding feedback!

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A
11:46 pm EDT

LBC Express item from shopee

Lbc express daw? My ordered items has been to their bataan delivery hub for 4 days. And yet, hindi pa din nila dinideliver ung items ko. Ang galing diba? Apat na araw ng natutulog sa bataan delivery hub ang parcel ko!
September 20- nasa bataan delivery hub
September 25 na ngayon tapos wala pa din.
Galing lang talaga.
Yung lbc express dapat palitan yan ng lbc patience kasi you need a lot of patience para hintayin yung mga items nyo.

Tracking number: [protected]

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L
9:48 pm EDT

LBC Express important document policy and or

May reklamo na ako sa LBC SM North. Yung document hindi nakarating kay Romeo Alejandro 5th Floor Y Tower II L.L. Liveste corner Gallardo St. Salcedo Village Makati (Tracking [protected]). Maraming beses na kaming nagpapadala diyan sa LBC branch sa Market, Commonwealth Q.C. dito lang nagkaproblema sa SM North branch. Sa Web site ng LBC tracking menu na received daw ni Ruel Manalili subalit walang employee o security guard na ruel manalili. Baka kasi sa ibang building ibinigay ng messenger o naiwala niya yung mga delivery batch niya kasama din doon yong kay Julie Arceo tracking [protected] na ang dahilan incomplete addresss daw (PH9 Blk 12 Lot 15 PKG 1-A Bagong Silang Caloocan City) sa record ninyo maraming beses na kaming nagpapadala kay Julie Arceo wala namang problema, pero sa SM North problema na. Please investigae dapat makarating yung document sa kanila. My CP [protected]

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A
2:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express I am complaining about the service of caticlan branch!

Please kindly discipline the staff of Caticlan Branch! Punong puno na po ako! Lagi akong nagpapasensya kasi gusto ko rin ang services nyu pero yung staff nyu po jan sobrang suplada! My mom already give the tracking # of my package from shoppee which is dapat sana ay for delivery pero antay kami ng antay wala pa rin. Pinuntahan ng Mom ko and I talk that girl on the phone about the tracking #. After that nagdadabog po staff nyu and whispering habang nagdadabog! That’s how you treat your customers? Meron pa pala most of your customers here in Caticlan are complaining about hanging the phone and never answering calls! Thank you! Please aksyonan nyu na po bago mawala lahat ng customers nyu dito! Tumaas ang BP ng Mom ko dahil sa ginawa nya!

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L
6:59 pm EDT

LBC Express wrong place

Good day po. Mali po yung na type ng authorized person na place, nakalagay naman na sa sticker na:
"TO: PHOEBE JOY C. BULACLAC
Adress: Pigcawayan, Cotabato City"
Pero ang naka lagay sa receipt na pick up branch is KABACAN NORTH COTABATO. Nagalit po kasi buyer ko bakit matagal daw ayun pala mali pagkalagay ng place. Paki settle naman po as soon as possible salamat. Paki basa po to thank you. God bless

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W
11:22 am EDT

LBC Express undelivered shipment with tracking no:[protected]

This sucks! They said they can deliver my item in a day so I trust this damn courier service. The transaction date was on Sept 18, 2017 but till Sept. 22, the day of my friend's flight to Kuwait they didn't make it in time to deliver. I tried to call them through their webtalk as many times as I could but nothing answer it and I tried to email them so many times and their Customer Relations Specialist, Jenny Rose A. Acorda who is also a worthless [censor], replied ounce telling telling that they are insuring the delivery on time but nothing happened, still my friend left for Kuwait without the shipment! I'm so dissapointed!

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J
9:36 am EDT
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LBC Express intel cpu fan not deliver with track # [protected]

good day!sir ako ay umorder sa lazada ng item cod po sya tapus gusto ko sana kunin sa office nila dito sa lbc branch tandag city ang problema yung manager inisnab kaming mga costumer bakit daw apurado ako sabi ko yung item ay recieve at tandag kaya instead na ideliver nila sa akin kukunin ko nalang kase baka hindi ako makuntak, ang response ng manager wala akong paki alam sa inyo maraming akong ginagawa yung order ng lazada ay hindi ko trabaho, strickly kami sa cod ng shopee, lazada no pick up policy, ako ang manager ako ang masunod, biro nyo sir at maam hindi ito ang karapat dapat bilang manager walang galang sa mga costumer.i hope mabigyan po ito ng pansin ng lbc main office.

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J
4:40 am EDT

LBC Express shopee item

1 week nakong nag aantay ng deliver laging nag tetex saken na idedeliver today pero walang dumadating saken na package. Hindi ako makaalis sa bahay para lang jan. Mag papaasa kayo ng deliver today walang dumadating! Tapos iiissue niyo house close ? Anong house close ni hindi ako makaalis dito para lang makuha yung package na yan ! Paki ayos to please lang !

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U
9:06 pm EDT

LBC Express shopee item

Napakawalang-kwentang services. Umordee ako sa shopee then lbc yung magdedelivee. Ang tagal kong hinintay na madeliver yung item lagpas 2 weeks walang dumating then malalaman ko na lang bumalik na pala sa seller yung item. Di daw malocate address. Full address na yun with number di pa rin nalocate di sana tinawagan nila. Ano pang purpose at hiningi number kung di naman tatawagan. I didn't receive the item na inorder ko sa shopee thrice dahil sa kapalpakan na service ng lbc lagpas one month na kong umorder pero bumabalik sa seller again dahil sa poor services ng lbc. Hindi manlang nagtry na hanapin kami para madeliver yung item or just simply contact me para kung sakali maguide. Pero wala I didn't any call and messages regarding dun sa dedeliver.wala manlang update.sana naman gawan nyo ng paraan yan tawagan nyo ng mahanap nyo location!

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G
G
Gamer // VGDanah16
, US
Dec 05, 2017 4:32 am EST

Ako din ganyan karanasan. Napaka poor ata ng service nila, sana kinontact man lang nila tayo.

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K
5:55 pm EDT
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LBC Express undelivered package

My package from tv shop is not been delivered to me by lbc candon branch and they didn't even inform me about my package if they cannot deliver it! My 1st package was sent back to the sender because they cannot locate my location now the 2nd package is been the same! How can it be if the address is written on the box and the contact number as well!

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J
5:11 pm EDT

LBC Express lbc express parcel didn't deliver on time/not yet delivered!

Hi I have a parcel delivered last September 18, 2017. Was expecting it all day yesterday (September20) to be delivered to the destination address but when I tracked the parcel it said there was a request for postpone of delivering to the destination address. Why these things happen? The parcel is important & the customer is already expecting it. Track # [protected]

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L
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express gnarly shirts/ not delivered within the day said

[protected] ayan po yung tracking number ko, september 18 po pinadala sakin ng sender yung item na yan, ang sabi po sa Lbcexpress SEPTEMBER 20 Ready for delivery. Please expect delivery within the day. naghintay ako buong maghapon kaso walang dumating then ang sabi "Shipment issue. Please get in touch with us through our official customer care channels."
ano pong ibig sabihin nun? sana po may sagot po agad kayo.

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M
4:54 am EDT

LBC Express delivery of passport

This is michelle memije obido bakit po hanggang ngayon hindi pa din nadedeliver yung passport ko sep 14-19, 2017 po and delivery date. According sa dfa megamall, yung sa passport ng husband ko dumating nung sep 18 at yung sa kin po hindi man lang nadeliver ng lbc sa 1480 governors drive bancal carmona cavite... Hindi ko po alam kung ano na status bakit hindi dinedeliver ng lbc. Kung puwede po sna matulungan aq pano n ang passport ko sa lbc pkicontact naman po ako sa [protected]... Please

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LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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