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LBC Express Customer Service Phone, Email, Contacts

LBC Express
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1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LBC Express reviews & complaints 2800

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Newest LBC Express reviews & complaints

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B
4:07 am EDT

LBC Express delivery

Good day!

Just tracked my package air shipped from Taguig, Metro Manila (08.09.18) and found out that it went straight to LBC Tagoloan, Misamis Oriental when the address specified is at Camp Phillips, Manolo Fortich, Bukidnon. We do have LBC outlets near Camp Phillips like LBC Puerto, Cagayan de Oro. I need to use the items on early Sunday morning and it is very disappointing to know "Hari ng Padala" that my package is moving back and forth contrary to usual expectation.

Attached are documents to support the claim. Please facilitate.

Thank you.

Barlow Ragasajo Campano
Chemical Engineer 19755
Pollution Control Officer Level II
Mobile No.: +63 [protected]

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Ailene28
CAGAYAN DE ORO CITY, PH
Jun 10, 2021 10:23 am EDT

Same here. I wonder if bakit nasa LBC tagoloan yung parcel na pinadala ko. Kasi yung address na nilagay ko is MANOLO FORTICH BUKIDNON.

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M
9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Limits in sending packages

i've been sending packages (electronics, gadgets etc.) to the philippines for more than 5 years and it appears they change the rules every single year and its beginning to be inconvenient. I hope you improve your services next time.

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A
2:58 am EDT

LBC Express delivery / shipment

Hi LBC,

Please sort this out ASAP. as per track and trace online, you tried to deliver the shipment but i was not present. but I was at the address whole day, waiting for your delivery man, but no one showed up. so please do your job.

August 09, 2018 Ready for delivery. Please expect delivery within the day.
August 08, 2018 We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day.
August 08, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Arrived at SF - CEBU.
August 06, 2018 Forwarded to SF - CEBU.
August 06, 2018 Arrived at SCS COURIER FACILITY - MANILA.

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M
7:52 pm EDT

LBC Express undelivered bpi credit card

Tracking Number
[protected]

Date of Last Status Transaction Status
August 08, 2018 Arrived at SCS RETURNS.
August 07, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Arrived at CUBAO DELIVERY TEAM 2.
August 07, 2018 Forwarded to CUBAO DELIVERY HUB 2.
August 06, 2018 Arrived at METRO MANILA AREA.
August 06, 2018 Forwarded to METRO MANILA AREA.
August 06, 2018 Arrived at SCS COURIER FACILITY - MANILA.

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J.R23
, PH
Jan 02, 2020 6:38 pm EST

LBC,

please lang po, ang lame po ng reason niyo saying my location can't be found. Kahit sino po bigyan ko ng address siguradong malo locate ito, meron din pong google map and waze, instantly lumabas ang location nung sinearch ko kahit kayo mismo mag try, courier po kayo dapat kayo ang expert dito. Bakit parang nag da-dahilan lang kayo o sadyang tamad po at hindi maaasahan ang mga tao nyo😓

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J.R23
, PH
Jan 02, 2020 4:13 pm EST

Hi LBC,

I just received a text message from my bank yesterday to expect my card within 7 working days at exactly 12:58pm. At 2:54pm they texted me again with your tracking number to know where the package is, but when I check it, It was already saying that you attempt to deliver it on Dec 30 and Dec 31, 2019 which was not expected because it was a holiday. Even though, I tried to reach to your nearest branch in our area, and the lady asked my address and said that she will update it and put it on your system. I asked if I can just pick it up from the branch where it was sent but she said its prohibited because its a CC and it was intended for delivery. Now, its around 5am and the status is already saying that it arrived at SCS returns and I have read so many complaints about this status. I skipped from work today just to be sure that I will be here if it will be delivered so I am in great hope that what I have read online were not true about your service because this will cause me tremendous inconvenience.

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R
7:18 pm EDT

LBC Express delivery service

yesterday someone message me about the COD that I've purchase to lazada that they were going to deliver the item yesterday. I been waiting for so long yesterday but they didnt informed me anything about the delivery if they were going to deliver or not. This morning I tracked the item the latest update is stated that they were tried to deliver the item but there is a request to postpone it. whats wrong with it? I badly needed the item now coz im leaving this sunday going to manila so i need it to be delivered today asap. This is Rey Saurin the tracking code of my item is [protected]

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8:02 am EDT

LBC Express delivery not sent

my package was not delivered and i am to pick it up on the warehouse that is secluded from the people. damn! i have to pay for the delivery and now i have to pay for the fare that might end up double the price of the delivery fee! [censored] you LBC! plus your employees are not answering their cellphones when i am trying to contact them again that they need to change the place where i can pick up my package that WAS NOT DELIVERED! MY TRACKING NUMBER IS [protected]. I NEED MY REFUND AND PAY ME FOR THE ADDITIONAL EXPENSES YOU PEOPLE COST ME FOR TRAVELING BACK AND FORTH TO KNOW IF MY PACKAGE IS DELIVERED OR NOT!

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4:01 am EDT

LBC Express undelivered item

August 08, 2018 Arrived at SCS RETURNS.
August 07, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
August 06, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 Arrived at UPPER LAGUNA DELIVERY TEAM.
August 05, 2018 Forwarded to UPPER LAGUNA DELIVERY HUB.
August 05, 2018 Arrived at SOUTH LUZON AREA.
August 04, 2018 Forwarded to SOUTH LUZON AREA.
August 04, 2018 Arrived at SCS COURIER FACILITY - MANILA.

I didn't receive the items that was supposed to be delivered on august 7, 2018. Here's the tracking no. [protected]. Please resend it to Lemuel Basileyo addressed at #65 Brgy. Lingga, Calamba City Laguna. or to my Company
Address. global Medical Center of Laguna KM 47, National Highway Brgy Banlic Cabuyao City Laguna

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3:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express shipment failed to deliver package which was sent from bohol

I would like to raise my concern about the package which unable to deliver when i checked yesterday thru online it state "the recipient unknown to the given address "the address was provide was clear and correct and beside its subdivision easier to locate the address. When i found out it wasn't received I immediately sent an email to ur customer service and was hoping for the reponse but unfortunately no reply even
This is the tracking # [protected]

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5:38 pm EDT

LBC Express wrong report in delivery track

1 got a text from LBC that they are going to deliver within the day. I waited until evening but they did not came. I did not receive any call from them asking for the location of our house f they cant find it even it is impossible because it is located just beside the road. What makes me angry is their online tracking of the item. How can they report that the delivery was unsuccessful due to payment issues during delivey when the truth is they did not do their job right in delivering the package. Contact number is indicated in the package and I am sure that it has a complete address so there is no reason fr them not to deliver the package. They are so irresponsible!

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9:36 am EDT
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LBC Express undelivered item

I would like to complain about the shipment I am expecting to be delivered today. I ordered it thru Shopee. Ref#[protected]. I work from home and I badly need it tonight! My address is clear, Clemente apartment 83 C Mabiyaya st. Masagana Homes, Sta Rita, Guiguinto, Bulacan. I was waiting all day and to my surprise the order was tagged delivery failed and Medina family doesn't know me. I don't have a neighbor that has a Medina last name. I have a meeting tonight online with a client and I will loose $600 because of this. I've been waiting for the shipment. Please investigate and ask your delivery man where the hell is that Medina Family?! I am so pissed right now! I need the item tonight or you will pay for the shipment! Call me at [protected]. And oh, I also have a contact number on the shipment, why didn't he send me a text message. You guys will pay for this!

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3:38 am EDT
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LBC Express undelivered parcel

Tracking No.: [protected]
Hello! If you can't deliver it to my address, i'll just pick it up to the nearest branch (Festival Mall Alabang or Ayala Mall South Park). I have an LBC account so I think you have my contact information if there's no details provided by the sender.

Here's what i've got from your website after BDO texted me about the parcel (about to be received today) :
06-Aug-18 Arrived at SCS RETURNS.
04-Aug-18 Shipment issue. Please get in touch with us through our official customer care channels.
04-Aug-18 Ready for delivery. Please expect delivery within the day.
04-Aug-18 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
04-Aug-18 Ready for delivery. Please expect delivery within the day.

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aliza bueno
, PH
Aug 06, 2018 7:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Heloo this may tracking number [protected] can you deliver at my office because my address have a problem this the exact address 3702 antel global julia vargas st pasig city or contact me [protected] thank you

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Charish Belsondra Ponteres
, US
Aug 06, 2018 9:03 am EDT

Hello, this is my tracking number [protected] that you can't deliver due to my location. The exact address is Bldg.1, Velasco St., Vel-Amor Subdivision, Brgy. 18, Cabangan West, Legazpi City or you can contact me on my cellular phone number [protected]

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R
11:44 pm EDT

LBC Express payment for short term loan

I made my payment for SSS short term loan in Greenbelt Makati Philippines Branch on July 29, 2018 but until now my payment still not posted in my account. Supposed to be the payment will be posted 3 working days after the payment was made. Because of this, i'm already worrying about the penalty.
Reference No.: 1-[protected]
TPA ID/User: 6204/TPA6204

My contact no.: [protected]

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Erickson Zapata
, US
Aug 13, 2018 9:42 pm EDT

same as mine my sss contribution 2 weeks now but not posted...

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S
5:27 pm EDT

LBC Express undelivered parcel

[protected] that's my tracking number. When I tracked it online you're page said that I'm not known on the address I have given. But it's really impossible because last week I also used that exact address for my JRS package and I received it. How can I get my package? Please reply asap. Thank you. I need to get that package as soon as possible because it was shipped last Aug 1, 2018 and until now I haven't received it. You didn't even tried to contact me when you can't find me.

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3:39 am EDT

LBC Express delivery

was expecting a document since 08/02 because bdo already texted me that it is already out for delivery.eventhough my work starts at 4pm, i waited but no one called or texted me that they are alredy outside the house or he is on the way.i was not expecting it to be delivered that day due to heavy rain.i checked the tracker but they said that i am bot home @2pm but im home no one called nor texted me. on 08/03 same thing happened same time and same reason but hell im home waiting for the delivery and now no one still came out to deliver the document that is very important..this is the 2nd delivery that failed..they said that the house location is unknown but we are receiving deliveries in our home through lbc..whats wrong with the delivery of lbc?where are my documents?!?!?

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10:31 pm EDT

LBC Express selective policy

Why those LBC in provinces are allowing customers to send electronic gadgets without packing it in a plastic container? But here in Metro Manila, they are so damn strict! This is a big problem in every service center here in Metro. Dapat wag nyo nang payagan sa inbound pa lang kung hihigpitan nyo rin lang pag pabalik na sa province! Ayusin nyo naman policy nyo!

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3:03 am EDT

LBC Express lost items and slow processing of refund

to whom it may concern I just want to complain about my lost items when I received my parcel through pick up at your LBC arnaiz branch February pa po ito nangyari and nareport na din po ang incident sa Customer Service. I was adviced by arnaiz branch na makipag communicate sa shipper at sa branch na pinadalan which is LBC sm san mateo branch, ticket number [protected]. Since naireport na daw po wait for text, ang san mateo branch they said tinatawagan ang shipper ko dahil need ang shipper's disposition daw, but wala naman po tumatawag nor ngtetext. so sino po ba ang nanloloko yung san mateo branch? then nagpunta ulit saknila dahil sabi nga d sumasagot para iclear na wala naman narereceive na text or call. So again sabi ng branch wait nlng sa text for refund approval.. upto now wala pa din po.. tiwala kami sa service so we were waiting pero till now wala. Sana naman po pagtuunan nyo po ng pansin.. Ang mga nag uupdate nga po hindi naaasikaso pano pa ang mga walang oras mag update.

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rose ban
, US
Apr 12, 2022 8:42 pm EDT

Hi lbc naeala po ang ibang laman sa box ko paano yan ma claim ang list item.

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Anabella B Pelongco
, US
Aug 02, 2021 10:47 am EDT

Hello po nawala po ang items ko 2 parcels ladies tshirt po 20 pcs june 9 arrived in cotabato de po makuha ng reciever ko dahil nasa kidapawan sila ang ang items nasa cotabato city ng 1 month na po ang items sa cotabato hanggang umabot po ito ng kulng kulng 2 months dapat ipabalik na yon sa sender kasi de po tumatawag ang taga main ofis citabato lbc sa costumer ko kung anong pwedeng gawin ng ipa return na namin sabi nila going to manila na tas biglang may ng claim ng july 27 2021, ofw po aq madam sir nahihirapan po aqng masolve ang case na ito dahil malayo aq
[protected]
[protected]
Drop shipping po ito paano ko pa po malaman at makuha ko ulit ang items ko at kung sin o angvkumuha na sa system de naman po nakkikita salamat po

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Y
8:48 am EDT

LBC Express balikbayan cargo box

To : LBC BATANGAS
Complaining of: Balikbayan Box
Expected time of delivery: July 28 but since they cannot find my address they return back to delivery hub instead of calling my provided mobile no.
July 30- i called LBc but they didnt endorse my box to the delivery staff, 'was expecting today but i didn't receive my box yet
this was my 2nd time to experience the delayed in delivery, please do the necessary action

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8:35 am EDT

LBC Express payment method issue

Hi, Im the recipient of tracking number [protected] .
Received a text from courier that my item is for COD . I texted him that the item is for drop off. He is asking for a proof which is really hassle for me, Now the status is undelivered due to payment issue . My seller already sent proof to email which i found on website [protected]@lbcexpress.com.
Can i just send a screenshot to your Email? Let me know what is your Email address

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5:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LBC Express complaint employee lbc robinsons starmills pampanga

Greetings!

I would like to complaint in inappropriate actions regarding your employee actions i was about to remit cash via western union to lbc robinsons starmills branch in pampanga amounting of $20 and a employee name Kevin as far as i remember asked me if what for is the money sent to me and told him it was given by my sister who is at houston, texas and ask me again what is my job/ do i have any job and told him im currently unemployed. In my mind maybe my sister was surprising me of joking with just $20 she transferred for me.

And kevin handed me 10, 015 in peso which was not my fault. This was last monday July 28, 2018

After our lbc we went straight home to south which was indicated in my address on my lbc id. And as a first time mom and a married woman i don't really have any time going out of house unless my husband is with me but, currently working 24/7 via online job.

Kevin continues to call my husband on his mobile number and distract his work just to communicate to me.

And still continues to call me as well despite im a full time mom and currently no one to help me baby sit and do chores at home.

He also visited my previous job branch at healthy options pampanga which is alarming.

I am complaining him for taking my privacy and please do immediate actions as well as to took his fault in his job standards.

Hoping to hear from you soon,
Kate Pangan

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Email privacy lbc

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6:06 pm EDT

LBC Express shipping box using a credit card

I went to the LBC office in Portland Oregon, USA in June 2018, the manager said their credit card machine was changed and only does money advance.
Because I did not have cash I used my credit card and was charged $30 plus interest.
There is an ad that says your business takes Visa and Master charge.
I was at the LBC office and their credit card machine was still just doing money advance.
When are you going to fix this.

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LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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