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my delivery
my na reciv po ako na txt last 10/17/18 with tracking number [protected] sabi po ipapadala na noong 10/17/18 bakit po hanggang gnf=ayon wala pa po..pki message po ako my number is [protected]..my address sunflower st cumadcad castilla sorsogon near SYM motorcyclr dealer..2 truck na po ang dumaan dito kaso wala pa pong binababa..pki address man po nito salamat
non delivery philippines to u.s. / no notice to me / now no help — lost apr 19
Tracking # [protected] April 18, 2018 Important Tax Information to IRS (equivalent to BIR in PHP)
I learned just Tuesday from IRS (Internal Revenue Service) they have never received my tax return and I am in violation of an agreement that I have with them that could cost me thousands of dollars.
I immediately called LBC customer support minutes later on 10-16 and they promised a follow up 24-48 hours. No follow up. Nothing.
I called back today. No record of any work done. Told to go myself to where I originally paid LBC in Las Pinas because they could not figure out what went wrong. I responded "If customer service at LBC cannot solve my problem why should I believe my pkg lost by LBC is my problem to solve?"
Then I was told to call back 24-48 hours. I asked for supervisor and told she was unavailable. The "she" was a slip. I asked for her name. The rep came back and said he could not tell me her name.
Unacceptable. I said I believed she was breaking an LBC rule by refusing to give her name. Again on hold and told her name is Mam Salve. But still no help and that she would follow up and call me back. (This is the same promise I received 48 hours earlier that was just words).
LBC guarantees delivery. It appears DHL in U.S. may have lost the package and naturally no one is taking responsibility and I have paid for a great disservice with big consequences. My receipt is mostly faded. I need to prove to the IRS that I did in fact mail the package and they may have mercy.
1. Will someone PLEASE with enough authority AND INTEGRITY to do something besides waiting for emails that will surely avoid responsibility, grow fangs and get answers for me ?
2. AND send me something official apologizing for losing my package that I can forward to the IRS?
If that person exists in LBC, thank you.
credit card not received
October 17, 2018 my contact number is [protected]. BDO texted me about my credit card being delivered and also they provided me with a tracking number of [protected], the item should be delivered to me last October 15, 2018. I just checked your tracking website, only to find out that it was arrived at SCS Returns? How? No one texted me from lbc about the...
Read full review of LBC Express and 51 commentsno tracking details
My item was shipped yesterday 10/15/2018 with tracking number [protected]. and I tried to check it all day today to your tracking website but all it always say is no details found. you should have an agent 24/7 who should manage this kind of complaints. tracking details should be encoded as soon as the item received. pls call me at this number for update [protected]. thanks
lbc express
I would like to file this formal complaint about the delay of my shipment. It was accepted by paliparan Branch last October 4, 2018 and it did not arrived because as per con call with LBC's Customer Service it was not delivered because the area I provided was out of Zone. Therefore I take an immediate action and I went to the branch where my product was accepted and we agree to transfer the item to cabiao Nueva ecija branch they said they will email it but until now I dont have any idea if the product is ready for claiming by the recepient I provided.
It was almost two weeks now. Please do immediate action and file a memo to a person who has lapses.
Tracking number:[protected]
delayed box
bago ako umalis ng UAE pinapick up ko na ung box ang sabi nila 45days lang eh ngayong araw 46days na until now wala pa din.
ito ung booking #number ko
[protected]. sana naman po maresolve niyo tong issue.hinihintay ko po talaga ung box hindi na nga ako umaalis ng bahay para lang mahintay kaso to tracking to be found ano un lokohan nagbayad ako ng tama
hangang kelan po ako maghihintay sa delivery box ko almost 46 days na po ang sabi lang nila sa UAE 45days lang bat hangang ngayon wala pa rin.
booking number ko [protected]
poor customer service and arrogant employees
Good Day,
Please give your employees seminar of how to handle good costumer care because they are arrogant to the costumer.And they will act if there is money involved they are no helping or trying to help costumers who needs assistance..its really bad employees so sad for LBC. So disappointed and Poor service ..Try to see CCTV they are receiving money from costumer just to help the costumers..
I hope you will make action for this complaint.
parcel from lazada
Hello. I hope you can resolve my case. I ordered phone cases from lazada and said that it will deliver between oct 4-9 2018. I kept receiving txt from lbc that my parcel was on the way for delivery, but unfortunately no delivery. Like I was waiting for 2 weeks now. What seems to be the problem? Upon checking on your websit it keeps saying that it has shipment issues or payment issues, actualy i applied for cash on delivery basis. Please let me know whats the problem.
I am complaining about my item not being delivered!
I did get a text messege that my item with tracking# [protected] will be delivered at Oct. 15, 2018 then I did wait for an agent to arrived but there has been no calls or any LBC agent/ delivery agent to arrived at my house. I wait for the entire day at my house and no one comes. So where is my parcel? And when I tried to track my order why does it says that there has been no response from me when I was waiting for my order to be delivered the whole day of Oct. 13, 2018! How come this happens!? Please explain to me what is going on with this transaction!
delayed delivery of my balikbayan box.
hindi sila tumutupad sa takdang oras na sinasabi nila sa kliyente. 45days to 55days as of the moment yung cargo box ko sa inyo. Oo di nyo kasalanan ang delays pero karapatan naming malaman kung nasaan o ano na nangyayari sa mga balikbayan box namin na matagal nang nasa vessel/port. Sumasagot nga kayo sa mga inquiries pero walang kasiguraduhan mga sagot nyo. Nagrerelay lang din kayo sa system nyo which is bilang malaking shipping company nararapat lang na may contact kayo sa mismong mga tao sa vessel/port na nakakatransaksyon ninyo hindi yung pati kayo walang maisagot na malinaw sa amin. LBC EXPRESS INC. PLEASE! improve your service.
cod
It says in the LBC tracker that my parcel has an issue and I should get in touch with the customer care channels dated 13 Oct at 9:30 PM. But there's an update dated 13 Oct at 7:03 pm that it is ready for delivery. Please note that this is a pick-up service to LBC Robinsons Tacloban.
Just checking now if there is still an issue with my parcel.
Tracking No.[protected]
Thank you.
service
I went to pulilan Poblacion branch today at 4:40pm we are only 3 customer. the teller saw me and say hi. I left my package in front of her desk and sat down. after a minute another customer came to pay bills the teller said for billings cut off time is 4:30. At 4:37 she called me and told me that it's already cut off... as she just said that it's only for billing... I told her why didn't u told me right after I gave u my package? she didn't answer. 2nd in the door it was written open until 5pm right? I just want to know what is the true standard of LBC ? cut off for billings only is till 4:30 only? or why don't you just put on your door that it was only open until 4:30pm on Saturdays?
I a. m complaining about your services particularly here in isabela
I a.m Mat Ronald Paguirigan OF legal age and a resident OF the City OF Ilagan Province OF Isabela. ON october 13, 2018 around around 12:07pm I received a text from LBC Express stating " Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P516.00. For queries, call [protected]. Thank you"
1 hour passed I called LBC City OF Ilagan branch at Centro and relayed that I received a text from LBC further, requests in Case to kindly tell to the person to deliver said item to deliver the same to a requested Place and text ME for further instruction and I wals told to wait till afternoon. To this time said item was not delivered when I tried to tracked it says
" we tried to deliver your shipment but recipient refused to accept. Pls Get in touch US through our official customer care"
To my shocked there was No delivery made and truthfully I was even eager to have my order. And tried many Times to contact your branch here in City OF Ilagan
Clearly the person made the said report is making alibi for his/her non performance
Pls kindly Make action to my plight cuz I know I a.m not the only one who experience this ty hoping to hear from you
Mat Ronald Paguirigan
[protected]
tracking number [protected]
Gusto kong sanang ireklamo yung tungkol sa padala namin from Manila to Cebu hanggang ngayon hindi makita-kita ... pinadala namin yun nung Sep28 pa pero gang ngaun hindi pa din masabi kung nasaan .. nung una sabi ndi makita ang address so pinapunta ko last week ung recipient sabi na naman return to sender inayos namin sa manila sabi puntahan kahapon dito
286 M L QUEZON NATIONAL HIGHWAY LAPU LAPU CITY
# 340 0881
pero para sure ngayon pero pagtawag naman nila cannot found daw .. ano ba klaseng serbisyo meron kayo dyan?! maliit na bagay pa lng yan ndi n mpgkatiwla sa inyo ksi nawawala pano pa ung mga malalaki at mahahalagang bagay pala?!
Misleading ito ipapaclick sa iyo tapos resolved na agad
Until now the items did not return to us ... NAPAKA WALANG KWENTA NG LBC!!
insurrance
Is your insurrance is compulsary worth P25. I refused to avail the insurrance but the teller said it is needed before i make a transaction. Insurrance validity is only 3months then i need to renew it every 3months. My friend told me that she made a transaction yesterday but they did not offer her the said insurrance. Ano yun pinipili lang nila pinapa avail nila porket 1st time ko.
my parcel going to lbc robinsons tacloban (pick up service)
It says in the LBC tracker that my parcel has an issue and I should get in touch with the customer care channels dated 11 Oct at 9:46 PM. But there's an update dated 12 Oct at 12:49am that it is ready for delivery. Please note that this is a pick-up service to LBC Robinsons Tacloban.
Just checking now if there is still an issue with my parcel.
Tracking No. [protected]
Thank you.
lbc's balikbayan box/sea cargo
This is to complain the package that we have received last Saturday, October 6, 2018. The box arrived with a part that is perforated and was covered with LBC tapes. At first, we just thought it is just an ordinary tape attached to the box but when we opened it and as we dig deeper we noticed that there was a portion that is torned and that part was the same part where there was tapes on the exterior. As I was checking the items, I have found out that one (1) small sized bag was missing. It was sent in good condition and we never thought that this will happen to us considering LBC is one of the most well known and trusted cargo transporter in the industry. With this, I would like to demand for an immediate action.
Thank you.
delivery of cloth
I've ordered online. In website of Mandirigmamerch.com. Sweat shirt po ng Jamill ..pinili ko pong mode of payment is Cash on Delivery since pwede naman po. My tracking # is [protected] Kanina po, nakatanggap ako ng text message around 10 am na On the way na daw po ang order ko at mag handa na ng exact amount. I've waited for it . A while ago, since napansin ko pong medyo matagal na, tinrace ko po sa website ng lbc ang order ko at yun na nga po sabi don "Your shipment was not delievered because your area is out of lbc's service. please get in touch with us through our official costumer care" so any actions po? Ano napo ang maaari kong gawin? Pwede po bang itransfer for pick up nalang? Here in Antipolo din po.. M.L. Quezon Street, San Roque Antipolo City po. LBC Express- Antipolo Church branch. Thank you po it's my first time so sana po mapansin itong complain ko kasi kailangan ko po yong item for my present in my friend's birthday. Thankyou po.
payment issues during delivery
hello, may tracking number po ako na #[protected]. Last week nag shopping po ako online through lazada in which yung item na binili ko ay may cash on delivery na option for payment since yung location ko po is dito sa Tuguegarao City, Cagayan, Carig. October 11, 2018 po ang nasabing delivery day. 1:35 pm nagsend po ang LBCExpress sa akin na expect ko daw po ang delivery today just prepare the amount of payment indicated kaso nang chineck ko po yung LBC track and trace when I'm in Lazada app, at the same day 12:40 pm sinabi po na "Your Shipment was not delivered due to payment issues during delivery." Alam ko naman po na maayos yung pagkakalagay ko ng delivery and billing location info which is at Cagayan State University Carig Campus- Kaunlaran Dormitory, Carig, Tuguegaro City, Cagayan. Pls. respond kung ano po ang naging problema ng delivery ko at kung ano po ang posibleng maging solution. tnx
Correction:
Sorry pero na realize ko lang na late makareceive ang ginagamit ko pang contact kaya 1:35 pm na nareceive ang message ng LBCexpress. Pero ngayon, paano ko na po mareretreive yung item ko ngayon na hindi ko po na meet up yung nagdeliver on time (which is around 12). Pagkakamali din niya is hindi man lang siya nag-message sakin kung nandoon na ba siya sa location ng delivery.
sorry ayaw kasi magsend yung pic
ito po ang complete information regarding sa item ko pa sa Lazada
service
We would like to complain about our shipment for our former employee, Mr. Eduardo II Castelo Jr. with tracking number [protected] with the transaction date 27 September 2018, 02:59:35 pm going to 598 Area 6 Botocan Quezon City. It was indicated also on the receipt that the expected delivery date is on 28 September 2018. Upon tracking our shipment, it was stated that on 28 September 2018 "the document is ready for delivery. Please expect delivery within the day". Then you have stated on 29 September 2018, our "shipment is ready for claiming at ANONAS. Please inform your recipient". You did not even put the status of your delivery. Then when our messenger, Mr. Charlie Boado visit the ANONAS branch to have another shipment, and the staff told him that the consignee is unknown at the given address and you have turned over the documents to him. But you have encoded to your website that our shipment was released to authorized representative Mr. Charlie Boado on 01 October 2018. Mr. Charlie Boado is the representative of the company, and not the representative of the Mr. Castelo. Did your team tried to deliver it to the given address?.
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2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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