LBC Express
reviews and complaints

Gud pm po maam/sir 5days n po kc hindi dumating ung parcel q w/ tracking number [protected].. Last august 9, 2017 at about 7 in the evening it was received at Sm city manila lbc branch. Until now everytime i track it is still in that area. May i follow up this transaction from your good office? Or may i have some adive how can i contact the said branch of yours?. Thank in advance and Godbless

Our Engnr.in charge at Calapan Mindoro site sent a very important documents last week August 10, 2017going to Balanga Bataan, but until now as I checked on your tracker it is out for delivery, but since August 11 I haven't received it!
Last Aug. 4, other transactions, ako pa ang nagpunta sa delivery hub para kuhanin yung super delayed documents and dahil hindi nila sinasagot yung calls ko. Please take actions on these.

We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Basically ang street signs namin ay bura na at di rin kami masyado kilala dito mag tanong tanong nalng kayo sa pangalang Analyn Golloso para mabilis nyong mahanap kng saan location namin still im expecting for my order to be delivered i really need my order.

Gud day po, I ordered through online and expecting to deliver the item yesterday pro ndi po dumating when I tracked it again today it says na my issue problem I was wondering f ano po un kz ngaun lng ngyari toh. LBC lagi courier pag umoorder me through online pro 1day lng nakukuha na agad ung item but how come this one has an issue problem daw. plz let me know if ano po ung issue problem so we can fix it pra makuha n ung item asap. tnx

LBC can you please deliver my documents it's been 1 week since it has been sent. The sender sent it last week August 4, 2017 but until now as I check on your tracker it is still in Marikina Cainta Del Team as of August 5. No one also noticed me if what happened to my documents or if there's a delay on the delivery. I waited everyday for that because I needed it already and I felt irritated for that. I already sent an email and they said they're going to escalated on the assigned delivery team to ensure the delivery of my documents but I think they just say it but they never do any actions for it. I tried to contact them also thru phone call then the operator says they will connect me on their costumer but they let me wait for almost 5 minutes and no one answered. By the way my tracking # is [protected].

Good day, I ordered a case for my phone samsung galaxy j2 prime on lazada. When the delivery boy contacted me, I was not able to answer the phone call because we still have classes in that time. And when I checked it on tracking page, it says "We tried to deliver your shipment but recipient is unknown at the given address. " I hope you can help me, thank you.

To whom it may concern,

I bought an replacement battery for iphone 5s at Lazada a week ago and earlier I just checked it through LBC's track padala and it says that It has an Shipment issue-thing.

"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." yan yun nakalagay.

Will you please solve this issue, I really need that battery so bad.

I waited since yesterday pa ng padala. It's been the 5th day today and still waiting. Ive been tracking the delivery since yesterday and found out nandito na sa iloilo. [protected] tracking no. Pero hindi nadeliver kahapon kahit sinasabi sa tracking site na idedeliver daw within the day. Yung pinaka worst pa eh tinatawagan ko yung LBC warehouse dito siguro a hundred times na walang sumasagot! Ring lang ng ring! Napick up yung call once binabaan pa ako! Please lang LBC ha business ko to nakakahussle dahil sa inyo. Wala man lang tumatawag sa number ko na tama naman ang lagay ng supplier ko for updates kung ano. I'm the one who's already contacting LBC for updates baka may problema hindi naman sinasagot yung tawag ko ring lang ng ring!

Im from Zone 6 Bulan, Sorsogon
Loilo. St
140
Hello i still haven't recieved my order My order came from lazada the tracking code is [protected] and i expect that I will recieve my order today yet nothing came so can you please deliver it ASAP cause even though its to much of a thing but it got a very big role to play so please deliver it ASAP please

Yung tracking number ko is [protected], for how many days paulit ulit lang sinasabi ng LBC na "package will be delivered today, please be ready bla bla bla" IT'S BEEN 3 DAYS PERO WALA PARIN, ano ba pati LBC ngayon paasa na?! Tapos kanina sabi ng LBC ngayon na talaga idedeliver sa address na binigay ko, PAGABI NA PERO WALA PARIN, First time ko sa LBC tapos ito bubungad sakin? This is very disappointing! Sana ayusin niyo po to agad kasi ilang araw na ako nag hihintay sa package ko :)

Good Afternoon! Gusto ko lang malaman sir about dun sa padala ko last Sunday, august 8 sa Sm City Cebu. Kase hanggang ngayon wala pa and according dun sa lbc tracking diniliver sya sa location pero di sya tinanggap ng recipient pero di naman nakatanggap yung recipient ng padala. And as of now for claiming daw ang padala sa branch na dapat diniliver

i ordered an item yesterday online and is expecting to arrive today, but unfortunately wala pong dumating.. and to my suprise as I checked and tracked it may shipment issuue.. just wondering what is it? ngayon lng po itk nangyari, I used to order online and you are my courier kasi online seller po ako at nagtitiwala po ako sa inyo.. worried ako kasi may pinapangalagaan akong reputasyon pero mas worried ako sa customer ko. we are providing enough details of the reciever kahit ang numbers namin nilalagay namin pero bakit ganito po? ano pong issue ng items ko..

Today, August 10, 2017 I asked a favor to my friend who lived near Brgy.GTDL Valenzuela, Hen.T.De leon Branch. to send 8bottles perfume at Villamor Airbase Pasay Metro Manila and its very urgent and we are rushing to send it. In our dismay, your unfriendly, not accommodating staff immediately refused the items. For the reason that it was too many (8 pcs of 60ml perfumes). Its was packed with bubble wrap and box. Actually not the first time to shipped same items in the same company but different branch. But I got no problem sending in Binangonan Branch. How does it happened that in Binangonan Rizal LBC Branch had a different protocol with LBC Valenzuela branch. My friend need to verify at LBC hotline to confirm if its really not acceptable but they were wrong as long that it will shipped tru land then its fine. She go back again to that branch but still they required my friend to buy tupperware to put all the items even its already packed in a bubble wrap and was put in the box!. What kind of system they were trying to implement. Very dismaying, stressful, wasting time and inconvenient. The staff names are Nick and Rico...they are not supposed to be a front liner.

I ordered online (August 31) and the seller's preference kasi is LBC. Ang sabi eh within 3 days Ipipick-up ninyo yung order ko. I had to extend the time frame kasi sa DAY 5 (August 5) niyo na siya pinick-up. Akala ko naman magiging mabilis na kasi ang sabi ninyo nasa sorting na at Yakal. It is my first time na maencounter na ang sorting is 3 days. I have ordered online before with shipping by LBC. Usually once pick-up, 1 day lang siya sa sorting ng Yakal and then transit na siya going here sa North Luzon. So, around 3-5 days lang dapat. Pero this time, 3 days na yung order ko nasa Yakal pa rin. Naaawa na yung seller sa akin kasi wala naman kaming magawa pareho. I tried reaching out sa customer service ninyo to have full transparency sana as to why my package seems to be stuck at Yakal pero wala nagrereply. Lagi niyo lang sinasabi sa akin yung time frame ninyo but never an explanation. Tatangapin ko sana eh if you could explain sa akin. Yung isang friend ko ordered as well, in 4 days nandito na yung sa kanya considering pa na mas nahuli siyang nagorder kesa sa akin. Kaya ang hirap paniwalaan na sabihin niyong kesyo 8 days ang max ng shipment niyo eh kinaya niyo naman iship yung sa friend ko ng ASAP. Madalas ako magorder online and madalas din ako nagpapadala ng documents/products locally and internationally using your service, pero parang after ng incident na ito, I kinda want to switch into a different courier. Pag sa iba kasi pag may ganitong incident, they provide full disclosure about what's going on. Hindi kagaya ninyo na wala namang explanation kung bakit kaya kami natataranta kung ano na nangyari sa item namin. Pakiayos naman na.

Aug 8, 2017 10:26:04 ! Yan sabi nyo sa site nyo na darating yunh shipment ko! Expect the delivery within the day kaso 9 na wala pa! Sabi may issue daw! I putik naman! -_-
Tracking number: [protected]
Nakakabwesit lang kasi naghintay ako maghapon tapos walang dumating! Tapos malalaman ko may issue daw sabi sa site nyo! Ano naman magiging issue nun!?

Dear sir I would like to complaint regarding the Samsung tv that they delivered last july 6 2017 in Palermo calulut san fernando pampanga..
I open the box last day in date of 7-8-2017. its sad to say that my tv is broken the screen is crack. my tracking no is ([protected]) that is abig amount that io buy in saudi Riyadd. please help us and do some action bout this.

Good day! aug. 2 ung nagpadeliver ako sa lbc farmers plaza wala man lang nagtxt o nagconfirm sakin na hindi nila nadeliver ung package ko thru online ko lang na laman may kulang daw ung address na binigay ko before nun nagpadeliver na rin ako sa knila month of july same product same person and same address it was successful delivery how come na hindi nio na deliver ulit un. Ireason nio ba naman sakin sa baka bago ung tao na nagdeliver. Sir/mam may waze na po tau ngaun may google map pa. Tapos sasabihin nio sakin na kailangan ko magbayad ulit para makuha ko ung item na pinadeliver ko eh ano ung term and condition nio na nakalagay sa likod ng resibo nio display. Alam kong walang perfect business or trasaction pero sana ung inis na binibigay nio sa client nio eh magawan nio ng paraan. Thank you!

Hi LBC. I am supposed to be the recipient of the package with this tracking number:"[protected]". On august 5, the delivery guy called me that they werent able to locate the given address. So I have given them additional instructions regarding to my location. And so they promised that the delivery will be postponed until this monday August 07 at 3PM. I just want to ask if the package will still be arriving this day? Thank u

Where to start? So everyone can know what to expect from lbc

In may our order was returned to your bulacan hub twice because they said we were not at home to accept the delivery. That is a lie. We ended up picking it up ourselves at your local agents. Office. The excuse? A new crew that could not find us.

Balakbayan box 11* online transaction status shows departure from ca 6/28. Not true. It was delayed until 7/2. Never corrected for my online viewing.

Balakbayan box 11* departed ca 7/2.

Thurs 8/3 an expedited request for delivery was emailed to bulacan delivery hub. On fri 8/4 two agents assured me that their computer listed these boxes as out for delivery. By late afternoon I found out that I had been lied to. A supervisor again emailed bulacan delivery to get my boxes to me by sat 8/5 (By your notification that is the latest they would be delivered)

Sat 8/5 a repeat of previous days. Supervisor emialed again. No delivery.

Sun 8/6 a delivery was made of [protected] the box that was picked up 3 weeks later than [protected].

Mon 8/7 I was assured again that the delivery would be made today. Another lie. Talked to supervisor and demanded delivery today. All she could do was make excuses and give me assurance that the final box would be delivered tues 8/8 after lunch.

I was quoted 4-5 week delivery window. One box 6 weeks and another 9+ weeks.

I suggest that some of your lying agents be severely reprimanded. And the manager, team leader of your bulacan delivery hub be fired for complete lack of customer service and dereliction. They did not respond to the emails of your supervisors one time in 5 days.