LBC Express
reviews and complaints

Tracking#[protected]
Courier N-Pouch Regular
Sender: Judith B. Manuel
Receiver: Pandi Residences Elementary School

To the management,

This is to formally complain your very irritable service that i encounter when i shipped the important documents of my kids, that was an original form 137 of the school which is being trusted to sent on your so called "guaranteed services'". Your courier sent an sms last February 6, 20017 informing that the document was already received by a person named: Joel Reyes which i confirmed on the school where the document should be send that there is no such person named Joel Reyes is working on that school, how come that this employee of yours lend an important documents without finding the authorized person on the school which i clearly stated on the attachment of the shipment that it should be received on the Principal's office? I also called in your non reliable customer service hotline but for how many times that i call them still no action done with my complain. This documents is highly important & need to be receive by the recipient the soonest.

I would like to received a response on your end as soon as possible.

Yours truly,

JUDITH MANUEL

This is formally relay my complaint regarding the package I have sent, transported February 23, and was received earlier today, February 24. The tracking number is as follows: [protected]. It was addressed to Miss Vinerva B. Dimache in Angeles City, Pampanga. I’m sure you have the other details on file.
I have attached a copy of my valid ID and some pictures of the package upon arrival. These pictures were sent to me by the receiver. Please do consider that the documents sent are original, notarized copies of documents for my visa application and because of this situation, the said documents might not even be approved valid because of the specific damage. Please consider also that some of these documents are issued strictly just once!
I have verbally expressed these concerns to a Baguio Branch but they just insisted it isn't the company’s fault. I assure you that I have sent new, clean, wrinkle-free documents and had enclosed them in a new folder for safety purposes before sending. Please do check the package photos attached with this mail.
I have sent these documents through LBC believing that the package will be in good hands as it reaches the receiver. Have I been wrong all this time? I want to keep believing in your company’s reliability.
Should there be more information needed regarding this issue, please do reach me through my mobile phone at [protected].
Thank you for reviewing and immediately addressing this concern.

Kmusta nmn ang ngyre s pinadala ko package thru LBC robinson's las pinas last feb20, 2017 5:08pm and as stated sa receipt nila it will be shipped the next day.
But unfortunately Ndi gnyan ang ngyre coz up to now ndi prin malocate un package ko containing a longchamp bag and bdo mesh bag anung ngyre? I called up since yesterday feb21 @7pm un customer service nila and yet no clear response from their end. Ni ala maipakausap sakin n supervisor to escalate the problem. Kht s messenger ng fb ngmessage nrin ako nkipacomunicate pero ala prin mlinaw n sagot anu ng ngyre s pinadala ko.
2nd day of delay feb 22, i felt neglected and can u believe this i was hung bythe fone waiting for the cusomer service to locate me a supervisor almost an hour na..
Kung alam k lng mgkkaganito lng sna pla s ing courier kn lng pinadala ang ndi na s LBC EXPRESS INC.
very incompetent sila and its not true na they moved it..bk ninakaw na nila..or winala ...masisisi nyu b ko?nkkainis sobra!
LBC EXPRESS INC. u really sucks! Im sure ndi nyu lng sakin to gnwa. Pkibalik n lng un bag ko at pera kesa nmn mnakaw lng ng gnun2 n lng.

Im getting irritated ur customer service was very incompetent and cause me too much delayed s pgppaaantay pra lng may makausap ako n supervisor..imagine im on da fone for almost 2 hrs na ang sbhin lng sakin n bglmay meeting un supervisor nyu?nkktwa..mxdo nyu ko pinagloloko..wala kau care s client nyu whether mawalan xa ng package or maabala nyu ng todo..
Around past 8:30pm tska lng may kumausap sakin n supervisor named Eric de vera employee 112795 at ang sabi ttwagan dw ako tomorrow for update on my parcel.

Third day today feb23, 2017 i personally dropped by s lbc robinsons place las pinas kung san ako ngpaship ng package around 5pm kc nga ala nmn call sakin reg dun s update n dpt ibbigay sakin ni sir eric de vera ng customer service but still gnun prin ang response.
Kinontak nila ang marikina / cainta delivery team particulary sir eric f. Fabella (team head) sinabi sakin n naaksidente dw last friday feb17 un rider n assigned near the area nun pinagpdalhan ko so i understand atleast mdyo nlinawan ako lalo n nun sinabi nya n iccommit dw nya n kht abutin ng gbi today e mrreceive nun recipient ko un package. Tapos around 9pm ive got a tx message stating n inattempt dw knna 2pm ideliver un package at closed dw un bhay ng friend ko! How come closed un e residential address un ndi nmn nwwlan ng tao dun dhil housewife lng un barkada ko tska may aso sila s gate so if ever may tao s labas ng bhay nila kakahol at kkahol un tska dpt tinwagan nila un friend ko pra sabhin andun n cla s tapat ng bhay nya kaso ndi gnun ang ngyre so ang ending up to this time and this day ndi prin naddeliver un package ko pra s friend ko..

Pesteng lbc tlga! Gngwa nyu kme tanga!

Please share this post pra mkarating s kinauukulan ng LBC Express Inc.

#lbclikestostealit
#lbcnkkainis

Dear lbc,

Nagpa order naman ako doon sa lazada ng camera at smartwatch pero pagkalipas ng oras akala ko darating na pero nung chineck ko po napospone daw ehh di ako nagpapospoe ng delivery pls. Paki-ayos po ito reply nalang po kailangan ko tnx

We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels.

Pwede po bang patransfer na po nung parcel ko. Ilang beses ko na po yun inilapit tapos ang sasabihin niyo dun ako makipag coordinate sa shipper e kahit sa shipper hindi kayo nag rereply. From malvar to tanauan lang naman po yun bakit di pwedeng ako nalang magpa transfer e kelangan ko na po yung laman ng parcel na iyon. Please naman po paki asikaso na

walang name plate mga employees nyo.. LBC Robinson dito sa Calapan City babae sya, mag isa lan sa LBC akala mo kung sino at bastos! paki actionan nyo naman! minsan nagbabalik ako ng product from lazada family computer na may kalakihan ang box.. aba! pinapalagay sa akin sa plastic container at pinabibili ako para daw dun sa product na naka buble wrap lan nung deniliver sa akin from lazada.. at sa lazada ko daw kunin refund din nung plastic container.. in short ayaw nya tanggapin kung anu ano pa mga dahilan nya at nde daw nya tanggapin! pumunta ako sa ibang LBC dito sa Calapan City sa bayan at napaka smooth ng transaction ko tanggap agad nila ng walang hinihingi sa akin na gawin at na i-deliver ng maayos sa lazada! then i got my refund.

Lbc ano bang system meron kayo? Sinubukan ko at ng bf ko to get in touch with you guys ! Tnawagan ko kayo nag message ako thru fb ang email tapos hanggang ngayon wala padin kayong response at resolution na maibibigay ? Ano na? #916274 yan yung tracking number. Feb 12 nagpadala sbe ipadala ng feb 14 umaga . Jusko naghihintay ako nung valentines day, walang dumating at wala din tumawag sakin! Tapos tatawagan nyo ko 17 ng gabi sasabhn nyo dedeliver nyo na knabkasan at hndi nadeliver kasi hndi malocate ang address? Nung cnabe ko na wag na since tapos na valentines at gusto namen ipa refund yan sbe tawag sa customer service nyo. Pag tawag ko sabe kailangan mag complaint thru email. Nag send ng email sainyo pero hanggang ngayon walang response ? Yung nagpadala ang nag email and even me nag message sa fb page nyo! This is so inconvenient! Nakipag usap ako ng maayos na sana maaksyunan agad to pero wala man lang tumawag o nag message samin. So wala nalang bayun? My God nakaka disappoint kayo. Ano bang serbisyo meron kayo. Mga agents nyo wala ding pakelam. Ayos ayos ko makipag usap .

Meron akong order s shopee at ilang beses nako nakapag transact dun ngayon lang hnd nakakarating sakin mga packages ko..dati pag hirap makita ng lbc location ko nag ttxt or tawag sila ngayon wala ilang araw n ko nag aantay..nag return n item ko s seller..ano b yang serbisyo ño alam ko madami kayo deliveries pero sana ayusin ño trabaho ño ang tatamad ng mga delivery man ño mag hanap nh location kung hnd nila makita sana kontakin nila..mga kulang s diskarte o tamad

I got one mobile through LAZADA two weeks, unfortunately there is an internal damage with the phone and it's malfunctioning. As instructed in lazada, i sent my device back to their warehouse address through LBC.
I'm from cebu city, philippines. It takes hardly 4 days for the item to reach Manila, philippines. [protected] This is TRACKING NUMBER. Whenever I check in the website, It says ARRIVED AT CEBU DISTRIBUTION TEAM. Since one week I'm seeing the same update. I sent a complaint mail to LBC email adress also. no one responded. If anyone is there to help me, thank u.

Im about to send package for my husband in USA, specifically Reno Nevada. its 11pieces of jersey which my grandma sewed for his team. LBC nova branch (inside Savemore) asked for official receipt of items and didnt accept my package. I then go to another nearest LBC, along SB plaza, they weighed the package, its 3.2 kgs and said its for 16, 800php and items will be received for about 15 days. Seriously? I saw in LBC site that 3kgs will only cost 4000php. How come its 16, 800? How do they calculate that rate? I badly need to send it right away.

It says on the tracking status Feb 8, 2017 that is was ready for delivery and we just have to wait for 24 hours to be delivered. It is now Feb 18, 2017 and we still didn't received the package. We called 4 times already. We also called today and they said that it was sure that is was there in the warehouse. So we decided to pick it up personally at the LBC Cainta Warehouse and unfortunately, the package wasn't there. The Transaction Status said that they tried to deliver but our address cannot be located. It was very much impossible that they can't locate our address because it has many famous landmarks surrounding us. Also, if they really deliver it, why not call to inform us that they will deliver it and ask us the location? They can also ask in the nearest barangay hall our location. It is almost a week and we badly needed that package. They need to compensate us for this inconvenience they made to us!

There was a package that I should received 2 days ago, February 15, 2017. But I was not able to claim it because I have my class. It was said that the delivery was postpone. So, when will I received the package again? Does it going to be delivered again in the same address? Im a new intern in that building. Near the store that the delivery man asked. The store guy that the delivery man asked thought that there was no person named my name. Thats why they thought that the address was wrong because I was not there. I was at my class that time too. Please answer me. ASAP.

I ordered Go Pro as a Valentine gift to my partner and until now the package did not arrived yet. its almost a week waiting for my package to arrived. Last update dated Feb. 14 : We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us.

here is the update that I had got from the website.

February 17, 2017 08:22:46 AM Ready for delivery. Please expect delivery within the day.

February 14, 2017 08:50:00 PM We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.

February 14, 2017 08:43:52 PM Ready for delivery. Please expect delivery within the day.

please call me on my mobile before sending the package : [protected]

I ordered pioneer speaker from lazada and they use lbc express courier, upon tracking the delivery on feb 11 it says expect delivery within the day, so I was expecting a delivery on that day, upon waiting and tracking it, around 8pm same day it says postpone, on feb 13, feb 14 the same happen again expect delivery and they postpone again, this ruined my schedule as i'm expecting of delivery that is not coming, until I call and complain to lazada, this is not fair us a customer this happen several times, the last time I ordered at lazada, and lbcexpress call me that they can't deliver because i'm the only 1 they can deliver on my place so its not possible for them, (Wtf!) which is not fair, how come you call your company a express delivery or in your ads lbc hari ng padala, every delivery is delayed, "###ing lbc is hari ng delay or lbc slow delivery"

Tracking # [protected]

I've been waiting for my shipment since yesterday. But you never contacted me if you are having trouble looking for my place. My office address is mr complex cor pitpitan st. Gil fernando ave, san roque marikina city. We never moved out anywhere! Hoping for you to deliver it today. We are along with landbank near sta. Lucia foot bridge. "beside" ministop. Do contact me if you are having trouble searching my place. I badly need that item.

LBC failed and dishonored me in several ways.

1. Flower Depot confirmed an order for delivery for Thursday February 9, 2017, but LBC failed to perform the delivery as agreed.

2. When the delivery was not made or not made on time, LBC failed to send me or Flower Depot a notice that it would not be delivered or not be delivered on time. Had I been given notice, I could have canceled if later days were not good. I could have also notified the recipient to request the recipient be available at a different day than originally arranged. At minimum, it would have been professional to notify me.

3. LBC delivery service lied to me when they stated to Flower Depot that it was delivered at 3:45 on Friday. It was not delivered at that time or any day close to it.

4. LBC delivery service lied to me when they stated to Flower Depot that it was received and signed by the recipient herself. Flowers were not signed by and not delivered to the recipient. I know the recipient personally and am in direct contact. If she received and signed them, she would have informed me.

5. I provided both my phone number and the recipient's phone number. At no point did LBC delivery service place a call to the recipient or to me to inform me of any delivery issues or any pending delivery and confirm she would be there.

6. Rather than look at the actual facts of the situation, with delivery not being made, your company representative chose to justify your delivery staff's lies and failures.

7. LBC has numerous complaints against them. Their service is horrid. They have a known reputation for delivering late, for not communicating with customers and recipients, for causing financial losses with customers, for having bad reviews, for stealing or losing expensive items like cell phones, for breaking items, and the list goes on.

8. I have my own complaints against LBC. The fact is that 100% of the time that I have dealt with them, delivery was not made on time or not at all, items were delivered broken, they failed to communicate, and they left a very very very bad impression with me.

9. The reason why I chose MyFlowerDepot and Flower Depot Inc was because I was tired of the pathetic delivery service of LBC and was hoping and expecting that Flower Depot would work with a reliable, honest delivery service other than LBC. Clearly, that was not the case.

10. By allowing these delivers problems to continue again and again, ultimately what you are saying to the public and your customers is that you think pathetic, terrible delivery service with lying delivery staff is an acceptable way to do business. That makes a strong reflection about how your company does business.

11. Flower Depot asked you to investigate the issue, but the entire business day passed and I did not hear a single thing about this.

12. Despite the dishonesty of the delivery service, the flowers were delivered on Monday February 13 at around 5 pm. The recipient was never notified. She did not receive them. She did not sign for them. It is possible that she might have been away for the week or not available. It was lack of communication on top of dishonesty on top of late delivery.

13. The flowers were delivered 4 days late.

14. The flowers were dead and falling apart.

15. The red roses were almost black in color.

16. The roses smelled bad. They had a death smell.

17. The flower petals were dry.

18. The flower package was soggy from a ruptured water package.

19. The wrapping around the flowers was bad quality and in bad condition.

20. During the last delivery, the vase was delivered broken and was unusable.

21. I have spent a lot of time on this issue. My job, my business, does not pay me to spend all my time communicating with you and addressing this issue. It is lost time and lost money for me.

22. If I have to continue to lose my time and my money over this issue, I will begin to charge your company each hour of my time at a rate of $250 per hour, beginning with the hours I lost last week.

23. The roses were intended to be delivered to someone I love and care about for Valentine's. Instead of receiving fresh flowers on time, the recipient received smelly, disgusting, dead, black, dried flowers, after zero communication, after lying about delivery, after being several days late. I would like you to explain how it feels for you to receive dead, smelly, black, ugly flowers for Valentine's?

24. What you did was embarrass me, make me look like a fool, make me look like a ### and an ### for sending dead flowers, make me look incapable of making a good decision about flowers or a Valentine's gift, gave the recipient false hopes about receiving something of good quality and good condition, hurt the recipient's feelings by allowing her to receive dead flowers, offended the recipient, showed disrespect and dishonor to me and the recipient by delivering dead flowers, and failed 100%.

What kind of company delivers dead flowers? As I said, this is not the first time that LBC did this because their service is so pathetic. You have dishonored me and offended the recipient.

[removed]

"Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels."
What does this means. Suppose to be my delivery was yesterday. So when can i get my order from lazada?! Reply for when i will get my order.[protected] this is the tracking number. Well, try to track it. And tell me when could my delivery is.

Hi lbc! I am expecting a delivery from an online shop. Finally the delivery boy called me up today feb 11 around 10am using your office landline number, he asked me if im home cause he will deliver the item. I said yes il be home whole day. I patiently waited and cancelled my appointments cause I will be leaving cebu on the 13th. Im worried that if I leave the house I wont be able to receive the item, anyway, at around 4 something still no delivery was made and I decided to go to their office and provided my tracking number, they said that probably my item is with their delivery (I wont mention anymore the name) who is at the moment not present in the office. I told them kuya pls inform him to deliver it today please I will wait for him. They said "ay maam sa monday na cgro". I was extremely pissed off! The fact I waited for the delivery boy and cancelled my appointments (Thats one day wasted!) and suppose to be they "should" deliver it to you not you putting alot of effort going to there office and look for your item! How disappointing!

Hi LBC,

I've been waiting for a delivery since last week in our house. I was monitoring the status of it on your online tracking service. But unfortunately, the item was not delivered and your Customer Service Rep confirmed that the item was not delivered because of the reason "house is closed". How can it be closed? I live there, we are 5 members living there and my Mom stays there for the whole day.
I think the courier didn't even bother to knock or call if someone's there, or he just stayed outside and wait for someone to go out which is unlikely to happen. In short, TAMAD si courier. Our house will never be closed. I live there and I go home in and out of it everyday. Please do necessary investigation on this. Your service is so disappointing. My tracking number is [protected].