LBC Express
reviews and complaints

Tracking # [protected] April 18, 2018 Important Tax Information to IRS (equivalent to BIR in PHP)
I learned just Tuesday from IRS (Internal Revenue Service) they have never received my tax return and I am in violation of an agreement that I have with them that could cost me thousands of dollars.
I immediately called LBC customer support minutes later on 10-16 and they promised a follow up 24-48 hours. No follow up. Nothing.

I called back today. No record of any work done. Told to go myself to where I originally paid LBC in Las Pinas because they could not figure out what went wrong. I responded "If customer service at LBC cannot solve my problem why should I believe my pkg lost by LBC is my problem to solve?"
Then I was told to call back 24-48 hours. I asked for supervisor and told she was unavailable. The "she" was a slip. I asked for her name. The rep came back and said he could not tell me her name.
Unacceptable. I said I believed she was breaking an LBC rule by refusing to give her name. Again on hold and told her name is Mam Salve. But still no help and that she would follow up and call me back. (This is the same promise I received 48 hours earlier that was just words).

LBC guarantees delivery. It appears DHL in U.S. may have lost the package and naturally no one is taking responsibility and I have paid for a great disservice with big consequences. My receipt is mostly faded. I need to prove to the IRS that I did in fact mail the package and they may have mercy.

1. Will someone PLEASE with enough authority AND INTEGRITY to do something besides waiting for emails that will surely avoid responsibility, grow fangs and get answers for me ?
2. AND send me something official apologizing for losing my package that I can forward to the IRS?
If that person exists in LBC, thank you.

My item was shipped yesterday 10/15/2018 with tracking number [protected]. and I tried to check it all day today to your tracking website but all it always say is no details found. you should have an agent 24/7 who should manage this kind of complaints. tracking details should be encoded as soon as the item received. pls call me at this number for update [protected]. thanks

I would like to file this formal complaint about the delay of my shipment. It was accepted by paliparan Branch last October 4, 2018 and it did not arrived because as per con call with LBC's Customer Service it was not delivered because the area I provided was out of Zone. Therefore I take an immediate action and I went to the branch where my product was accepted and we agree to transfer the item to cabiao Nueva ecija branch they said they will email it but until now I dont have any idea if the product is ready for claiming by the recepient I provided.
It was almost two weeks now. Please do immediate action and file a memo to a person who has lapses.

Tracking number:[protected]

bago ako umalis ng UAE pinapick up ko na ung box ang sabi nila 45days lang eh ngayong araw 46days na until now wala pa din.
ito ung booking #number ko
[protected]. sana naman po maresolve niyo tong issue.hinihintay ko po talaga ung box hindi na nga ako umaalis ng bahay para lang mahintay kaso to tracking to be found ano un lokohan nagbayad ako ng tama

Good Day,

Please give your employees seminar of how to handle good costumer care because they are arrogant to the costumer.And they will act if there is money involved they are no helping or trying to help costumers who needs assistance..its really bad employees so sad for LBC. So disappointed and Poor service ..Try to see CCTV they are receiving money from costumer just to help the costumers..

I hope you will make action for this complaint.

Hello. I hope you can resolve my case. I ordered phone cases from lazada and said that it will deliver between oct 4-9 2018. I kept receiving txt from lbc that my parcel was on the way for delivery, but unfortunately no delivery. Like I was waiting for 2 weeks now. What seems to be the problem? Upon checking on your websit it keeps saying that it has shipment issues or payment issues, actualy i applied for cash on delivery basis. Please let me know whats the problem.

I did get a text messege that my item with tracking# [protected] will be delivered at Oct. 15, 2018 then I did wait for an agent to arrived but there has been no calls or any LBC agent/ delivery agent to arrived at my house. I wait for the entire day at my house and no one comes. So where is my parcel? And when I tried to track my order why does it says that there has been no response from me when I was waiting for my order to be delivered the whole day of Oct. 13, 2018! How come this happens!? Please explain to me what is going on with this transaction!

hindi sila tumutupad sa takdang oras na sinasabi nila sa kliyente. 45days to 55days as of the moment yung cargo box ko sa inyo. Oo di nyo kasalanan ang delays pero karapatan naming malaman kung nasaan o ano na nangyayari sa mga balikbayan box namin na matagal nang nasa vessel/port. Sumasagot nga kayo sa mga inquiries pero walang kasiguraduhan mga sagot nyo. Nagrerelay lang din kayo sa system nyo which is bilang malaking shipping company nararapat lang na may contact kayo sa mismong mga tao sa vessel/port na nakakatransaksyon ninyo hindi yung pati kayo walang maisagot na malinaw sa amin. LBC EXPRESS INC. PLEASE! improve your service.

It says in the LBC tracker that my parcel has an issue and I should get in touch with the customer care channels dated 13 Oct at 9:30 PM. But there's an update dated 13 Oct at 7:03 pm that it is ready for delivery. Please note that this is a pick-up service to LBC Robinsons Tacloban.

Just checking now if there is still an issue with my parcel.

Tracking No.[protected]

Thank you.

I went to pulilan Poblacion branch today at 4:40pm we are only 3 customer. the teller saw me and say hi. I left my package in front of her desk and sat down. after a minute another customer came to pay bills the teller said for billings cut off time is 4:30. At 4:37 she called me and told me that it's already cut off... as she just said that it's only for billing... I told her why didn't u told me right after I gave u my package? she didn't answer. 2nd in the door it was written open until 5pm right? I just want to know what is the true standard of LBC ? cut off for billings only is till 4:30 only? or why don't you just put on your door that it was only open until 4:30pm on Saturdays?

I a.m Mat Ronald Paguirigan OF legal age and a resident OF the City OF Ilagan Province OF Isabela. ON october 13, 2018 around around 12:07pm I received a text from LBC Express stating " Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P516.00. For queries, call [protected]. Thank you"

1 hour passed I called LBC City OF Ilagan branch at Centro and relayed that I received a text from LBC further, requests in Case to kindly tell to the person to deliver said item to deliver the same to a requested Place and text ME for further instruction and I wals told to wait till afternoon. To this time said item was not delivered when I tried to tracked it says
" we tried to deliver your shipment but recipient refused to accept. Pls Get in touch US through our official customer care"

To my shocked there was No delivery made and truthfully I was even eager to have my order. And tried many Times to contact your branch here in City OF Ilagan

Clearly the person made the said report is making alibi for his/her non performance

Pls kindly Make action to my plight cuz I know I a.m not the only one who experience this ty hoping to hear from you

Mat Ronald Paguirigan
[protected]

Gusto kong sanang ireklamo yung tungkol sa padala namin from Manila to Cebu hanggang ngayon hindi makita-kita ... pinadala namin yun nung Sep28 pa pero gang ngaun hindi pa din masabi kung nasaan .. nung una sabi ndi makita ang address so pinapunta ko last week ung recipient sabi na naman return to sender inayos namin sa manila sabi puntahan kahapon dito
286 M L QUEZON NATIONAL HIGHWAY LAPU LAPU CITY
# 340 0881
pero para sure ngayon pero pagtawag naman nila cannot found daw .. ano ba klaseng serbisyo meron kayo dyan?! maliit na bagay pa lng yan ndi n mpgkatiwla sa inyo ksi nawawala pano pa ung mga malalaki at mahahalagang bagay pala?!

Is your insurrance is compulsary worth P25. I refused to avail the insurrance but the teller said it is needed before i make a transaction. Insurrance validity is only 3months then i need to renew it every 3months. My friend told me that she made a transaction yesterday but they did not offer her the said insurrance. Ano yun pinipili lang nila pinapa avail nila porket 1st time ko.

It says in the LBC tracker that my parcel has an issue and I should get in touch with the customer care channels dated 11 Oct at 9:46 PM. But there's an update dated 12 Oct at 12:49am that it is ready for delivery. Please note that this is a pick-up service to LBC Robinsons Tacloban.

Just checking now if there is still an issue with my parcel.

Tracking No. [protected]

Thank you.

This is to complain the package that we have received last Saturday, October 6, 2018. The box arrived with a part that is perforated and was covered with LBC tapes. At first, we just thought it is just an ordinary tape attached to the box but when we opened it and as we dig deeper we noticed that there was a portion that is torned and that part was the same part where there was tapes on the exterior. As I was checking the items, I have found out that one (1) small sized bag was missing. It was sent in good condition and we never thought that this will happen to us considering LBC is one of the most well known and trusted cargo transporter in the industry. With this, I would like to demand for an immediate action.

Thank you.

I've ordered online. In website of Mandirigmamerch.com. Sweat shirt po ng Jamill ..pinili ko pong mode of payment is Cash on Delivery since pwede naman po. My tracking # is [protected] Kanina po, nakatanggap ako ng text message around 10 am na On the way na daw po ang order ko at mag handa na ng exact amount. I've waited for it . A while ago, since napansin ko pong medyo matagal na, tinrace ko po sa website ng lbc ang order ko at yun na nga po sabi don "Your shipment was not delievered because your area is out of lbc's service. please get in touch with us through our official costumer care" so any actions po? Ano napo ang maaari kong gawin? Pwede po bang itransfer for pick up nalang? Here in Antipolo din po.. M.L. Quezon Street, San Roque Antipolo City po. LBC Express- Antipolo Church branch. Thank you po it's my first time so sana po mapansin itong complain ko kasi kailangan ko po yong item for my present in my friend's birthday. Thankyou po.

hello, may tracking number po ako na #[protected]. Last week nag shopping po ako online through lazada in which yung item na binili ko ay may cash on delivery na option for payment since yung location ko po is dito sa Tuguegarao City, Cagayan, Carig. October 11, 2018 po ang nasabing delivery day. 1:35 pm nagsend po ang LBCExpress sa akin na expect ko daw po ang delivery today just prepare the amount of payment indicated kaso nang chineck ko po yung LBC track and trace when I'm in Lazada app, at the same day 12:40 pm sinabi po na "Your Shipment was not delivered due to payment issues during delivery." Alam ko naman po na maayos yung pagkakalagay ko ng delivery and billing location info which is at Cagayan State University Carig Campus- Kaunlaran Dormitory, Carig, Tuguegaro City, Cagayan. Pls. respond kung ano po ang naging problema ng delivery ko at kung ano po ang posibleng maging solution. tnx

We would like to complain about our shipment for our former employee, Mr. Eduardo II Castelo Jr. with tracking number [protected] with the transaction date 27 September 2018, 02:59:35 pm going to 598 Area 6 Botocan Quezon City. It was indicated also on the receipt that the expected delivery date is on 28 September 2018. Upon tracking our shipment, it was stated that on 28 September 2018 "the document is ready for delivery. Please expect delivery within the day". Then you have stated on 29 September 2018, our "shipment is ready for claiming at ANONAS. Please inform your recipient". You did not even put the status of your delivery. Then when our messenger, Mr. Charlie Boado visit the ANONAS branch to have another shipment, and the staff told him that the consignee is unknown at the given address and you have turned over the documents to him. But you have encoded to your website that our shipment was released to authorized representative Mr. Charlie Boado on 01 October 2018. Mr. Charlie Boado is the representative of the company, and not the representative of the Mr. Castelo. Did your team tried to deliver it to the given address?.

I've been shopping at Lazada for many years without trouble. However, with regard to perfumes, I often get ones that are significantly not as advertised (eg. they described it as sweet and it comes off as something else), on rare occasions fake ones that are misrepresented to look like original, and other times, the product is just bad (eg. they are selling eau de parfum that smells very diluted like body mist or does not have smell). That is why I often return perfumes for these VALID reasons. These are not just because I didn't like it or changed my mind.

The problem with an LBC branch around the neighborhood is that a male staff there often takes my returns personal. Such as being judgmental, being condescending, making conspiracy theories (eg. I'm a scammer), or just divulging information to people outside the store.

I'm quite a high profile personality and well known, so leaks like that can go out of hand. Especially when they are being judgmental and do not know the story, which is also none of their business. So for example, one instance I heard kids talking about me while I was dining out. They were saying that I was a scammer that often returned the perfume. I don't know how it got out of hand or to that point, because the only human contact I have for returning those items is LBC (and I've also heard quite enough).

It is not the courier's job to find fault, to take it personal, to make conspiracy theories, or to gossip/divulge information about their clients. Their job is to process a transaction as needed and do it well. Thank you!