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package
Hi,
This is Roselyn Phillips. I have send 2 boxes to Davao City Philippines and it was received my receiver march 24 2017 without knowing that boxes has been opened and stolen some of the stuff inside like MK shoes and 4 bags that worth of 325 dollar, other things inside the boxes are also open etc.
it was very disappointing cause it was my first time to send package in my country.
I'm looking forward to hear the action for this issue and refund.
please see the attached files below for my documents and contact number.
Tracking number: [protected]
Tracking number: [protected]
Mobile number: +1 [protected]
Thank you,
Roselyn Phillips
cargo box
We would like to inform your office regarding the Cargo Box we recieved yesterday April 24, 2017 at 12:00 noon with tracking number [protected] that the 55' TCL Roku HD Smart Television inside the Box were totally damaged. Please contact us of what should be the process of this complain with these ceplhone numbers [protected] / [protected] / [protected]
We hope to hear a quick response from your office. Thank You
the product is a camera
I am complaining about the product that I ordered from lazada. I've been waiting for a week but the product did not arrived. Then I will read a notif. Says that "we tried to deliver your product but the recipient is unknown at the given address. Please get in touch with us through our official care channels." we are expecting to receive our product on these days (April 19- 24). Unfortunately, this is the last day.
headphones
my tracking number is [protected] and my order is suppose to be delivered yesterday but this is what comes out in my status (We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels.)What should i do? Should i wait a little bit more?or is this gonna be cancelled?
clothes and eye glasses
I was informed by the online store that I was buying at that my package was sent on April 10, monday last week, and they even sent me a receipt that proves they sent the package. But it has been a week and 4 days since that day. I expected my package to arrive by tuesday or wednesday but until now it has not yet arrived. Last time I had received a package it only took 4 days but now it has been more than 4 days. So where is my package? It should have arrived by now.
clothes
To whom it may concern, this is my tracking number [protected]. My parcel was actually shipped through fastrack in April 12 and was forwarded to LBC last April 17. When I was tracking my parcel through trackinggo.com it was said that the recipient is unknown at the given address. 7-144 Pagsabungan Mandaue City, Cebu (bakery across mini gym) was stated as my address. I've been waiting for my parcel for a week already. Hoping for your response. Thank you :)
headset with free monopod
I want to receive my order and lbc said We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
My item was from lazada i ordered it april 14 and iwait for a week and i dont receive that item want to know if you delivered my item and i ordered other or i buy to mall ny adress purok 4 pambuan gapan city n.e and this is my tracking no. [protected]
We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. I expect it hopefully the item was ok i wait that whole week im very complaining this is my tracking no791009415819
unauthorized opening of documents
I received the parcel yesterday April 18, 2017. But to my surprised it was already opened and ripped off.! The small envelope inside was already opened. All documents were there though. Maybe the one who opened it thought there were cash and checks as it was indicated outside sss cash voucher. The documents were sent last April 17, 2017 at LBC Cagayan de Oro and sent here in Cebu City. Please resolve this issue as it will affect the trust your costumers gave! Your credibility as well is at stake!
no update for the shipment of my cargo
Lbc this is my tracking # [protected] forwarded to tacloban march 28 2017 pa hanggang ngayun wala paring info. Kung saan na wala pang update kung na tanggap na ba nang tacloban o wala pa. Or baka pinag hati hatian na ba. Walang hiya ayusin nyo trabaho nyo! nag bayad kami nang mahal mapadala lang yan box namin tas ang 45 days anong araw na ngayun?
Lbc from abu dhabi to maasin city so. Leyte 6600 this is my tracking # [protected] forwarded to tacloban march 28 2017 pa. Saan na ba bakit wala pang update kung saan na yung cargo ko? Expected delivery 45 days e ano nang araw ngayun? Umayos kayo ha di na kayo nakakatuwa. Hanapin nyo yung box ko mag trabaho kayo nang maayos. 😤😤
parcel shipment services
To whom it may concern;
I would like to raise this issue to you because this is not the service that I expected.
LBC Branch : Sta Ana, Manila (in front of Savemore Sta. Ana)
Here's the scenario:
I asked my helper to go to LBC to send a package for my brother. It's a knife. I ordered it from Lazada. Please see the attached image.
This has a box and this knife can be folded. I was so disappointed when she came back and told me that LBC do not accept this kind of items because the LBC staff said that this is a deadly weapon and told her that LBC "ONLY" accepts Documents.
My brother was expecting this for a long time already and what happened was very frustrating. This was totally a waste of time and effort on our part and not a good customer relation.
Your staff are not trained and well educated of your Services and your Policy.
I have read your Policy on your website www.lbcexpress.com and it was stated right there that knives are acceptable under Policy #3 (List of regulated Items via Air. Please see attached copy of your Policy.
Please let me know if your policy has been changed and furnish me a copy of the newest one. You may also update your website to avoid providing misleading information.
order still not received - tracking no [protected].
This is re my order with tracking no [protected].
Ordered this on april 10. Merchant told me that I would get it on april 11. Until now, this is still undelivered.
Lbc reported on apr 11 'we tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.'
Why can't the courier call or text the customer if they can't find the place.? Others are doing it including fedex and just recently grab express.
This is extremely disappointing. Please give me a status.
product to be delivered today was requested to be postponed
[protected] is my tracking number. I recieved an update today that my product is ready to be shipped and I should expect it within today but it sent me another update that it was requested that the delivery to be postponed.
It says "We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels."
My tracking order is [protected] and it says that "We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels." The item is from Lazada
product is not delivered
[protected] is my tracking number. I've been waiting for a whole week. My item is from lazada. The item will be deliverd by april 7, i've waited on april 7, 2017. After a while, the notif I get is "shipment is with concern. Please get in touch with us through our official customer care channels." i've waited and no one came, then the notif I get is shipment is with concern? Please review my item.
hoppee cod [protected]
Tracking shows ' the recepient is not available kn the given address' we were just waiting for the package the whole day didnt even come to work for that package but yet when we call customer service they said that they ask someone if they know the person . Of course no one will know we're not from here we are just renting as what ive said not all people living in cebu are from cebu you guys should know that the contact info was given to you for you guys to contact us if you cant locate our address ..
The item is on its way back to the seller wothout an attenpt to deliver i am so frustrated with LBC tried to contact customer service to redeliver but still nothing happened will tell all the people that LBC sucks do not use LBC please do something before retirning the item .. i want my package!
undelivered item from lazada
Ive been waiting for my order from lazada that supposedly be delivered by lbc today tracking number [protected] but when I notify for my order lbc said we tried to delivered your shipment but ther was a request to postpone the delivery please get in touch with us through our official costumer care. But I did not postpone my order pls do anything to delivered my order before holiday I need it now.
undelivered item from lazada
I've been waiting for my order from lazada that supposedly be delivered by LBC but when I notify for my order LBC said that ' We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.' the tracking number is [protected]..pls let me know if I can pick up the item on LBC legaspi or tabaco branch.
Melissa Barsaga Bon
Purok 5 Hindi Bacacay Albay
[protected]
delivery
we've been waiting for my order at Kimstore with the track number [protected] and we still haven't received it yet. I tried tracking it but the page said "We tried to deliver your shipment but recipient's address cannot be located. Please get in touch with us through our official customer care channels." Address is complete, contact number are in there too, including my email.
This is not actually a complaint It's just quite disappointing. You can just contact us for that, if you don't get the directions right. It happened before, but at least the delivery guy managed to contact me and made me go to one of their drop off points to get my package. I need a response for this one.
they should have contacted you
[protected] my tracking #
Pls stop giving us false information! Been waiting for my package for the whole day till 10pm because ths is a rush shipping they are suppose to deliver today. But when I checked lcb website for the tracking it shows we tried to deliver your shipment but house was closed and no one was there. Wag nmn kayo gnyan kasi kung hindi nyo kaya ideliver pls wag nyo sbhn parang kasalanan pa namin na ksalanan nmn ng company nyo! Wag kyo sinungaling na walang tao s bhay namin kasi morning palng inaantay ko na package.
damn you LBC delivery!
late delivery
Dear LBC,
Am waiting for my parcel supposedly for delivery last 4/1, unfortunately i've checked your website for the status of my tracking and it says "We tried to deliver your shipment but office was closed. LBC will deliver the next business day". I was actually surprised coz am at the office the whole day and no one from LBC came in. You representative should have called me to check if there's really no one in the office to received the item. Btw, I called your hotline on 4/1 around 4:30pm and the cust. service told me that it will be delivered on Monday 4/3. I called up earlier to follow-up status but then again your representative says that they don't have update regarding the parcel. She just advised me to call again or wait for the delivery but no commitment if when it will be delivered. Can anyone help me track the status of my parcel please.
bad behavior of an employee
i'm always pleased with your services except from this day April 1, 2017, at your branch in forteleza building, governors drive, silang, cavite, at around 4:45pm. i asked this employee named gemlene labajo if they already have available lazada refund/remittance, she replied rudely then went at their lounge area then came back at her desk typing something, while im in front of her waiting for her to attend to my transaction, since im the only customer in front of her i waited for 5mins thought that she have to finished what she was doing. then finally she approached me and passed my form to her co worker whose busy attending to other customer.(there are only 2 costumer including myself).then i finally sat in waiting area but overheard the other employee said"Naasar ka ba dun kya pinasa mo". wow what did i do to make her acted like that. and by the way is this the way you treat your costumer? you have to finished whatever you are typing to attend to their needs and let them wait for so long?and by the way she spoke rudely on customer, is this your new way of attending for customer's transaction? i hope you can do something on this matter. i'm very disappointed i thought all your employees are polite and have a nice customer service.
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2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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