Menu
LBC Express Customer Service Phone, Email, Contacts

LBC Express
reviews & complaints

www.lbcexpress.com
www.lbcexpress.com

Learn how the rating is calculated

1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for LBC Express has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of LBC Express. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LBC Express reviews & complaints 2800

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest LBC Express reviews & complaints

ComplaintsBoard
V
6:17 am EST

LBC Express delivery person

Hi! I would like to file a complaint for Balayan Batangas Branch delivery service. Napaka walang galang ng delivery person niyo dito sinisigawan ang customer over the phone, hnd marunong makipagusap ng maayos. Kahit ung address is fully described na hindi pa dn alam kung saan idedeliver ung parcel tapos siya pa ang galit. Napakawalang kwentang service.

Read full review of LBC Express
Hide full review
ComplaintsBoard
K
6:11 am EST

LBC Express delivery of documents

My document was sent to me thru lbc last Jan. 4, 2018. I waited for over 4 days now and upon checking on your website, I found out that I was unknown at the address I gave. I was surprised as I didn't got any phone calls regarding the delivery. I thought they supposed to call the consignee if they can't find their exact location. I really need the document right now and it is in the delivery hub ready to be picked up. So my question is how am I supposed to pick up my document? Hoping for your fast response on this matter. Thank you!

Read full review of LBC Express
Hide full review
ComplaintsBoard
S
9:55 pm EST

LBC Express packages did not receive

Hi, I would like to file a complaint about your delivery boy from lbc cainta-marikina hub. Every time i had an order from shopee, or a delivery for my credit card, he always declare house closed even when he did not even attempt to go to our house, house closed is not possible because im always here to receive the package. Lbc tracking number [protected], [protected], [protected], [protected]. This is a habit that needs to be corrected. I went there to file a complaint and the said delivery boy has many complaints from other customers for the same issue, . I want this issue resolved.

Read full review of LBC Express
Hide full review
ComplaintsBoard
R
3:44 am EST

LBC Express my order from shopee

Poor service LBC delivery ! 👎👎I'm so disappointed, this is the second time already they did this. The delivery man will only miscall you once and never even tried to text first or bother wait for thr customers reply. When you try to ask if they could atleast try to drop by the item, the delivery man will just say "I'm very busy i have to deliver to others", how about my order then?they did not even bother to text ahead that they will deliver the item already.😐😐

Read full review of LBC Express
Hide full review
ComplaintsBoard
G
8:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express parcel returned back to seller (unknown reason)!

I ordered in Shopee and I keep on tracking my order.
My order was out for delivery on January 8. Later, the status changed to "RETURN TO ORIGIN" meaning they are returning my order to the seller! They haven't reach me through text that they are on their way to deliver my order. They didn't contact me! and now they will return it to the seller! I called Lbc, they requested me call again to give the reference number of my complaint in shopee. I called again and they want me to give the tracking number instead and not the reference number! My gosh! Hassle! My seller can't give me the tracking number because it's Quiapo's fiesta and unluckily they are located in Quiapo. Now my order is in transit going back to the seller! The voucher that I used in my order will be expired without getting benefit form it! I need my order to be delivered as soon as possible but nah!
Poor service!

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
E
7:40 pm EST

LBC Express the shipment process

So I've been waiting for my package from shopee, I havent received anything and now it's going back to the seller, they posted that it'll be out for delivery on 19:21 then 19:23 they say delivery failed no payment, I dont know how to contact LBC, my supplier contacted the LBC and fix this matter but They still posted in logistics tracking that it is now in transit back to the seller.

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
H
H
Hellomjb
, PH
Jan 09, 2018 6:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello ako din po palaging delivery failed kahit di naman dumadating kung out for delivery jan 4.palamang noong na receive sa warehouse hanggang ngayon wala pa tapos posted status kanina eh rto: scc head office, ano pong ibig sabihin non?
Wala po kasing sumasagot sa mga email ko sa lbc at shopee at wala rin po kasi akong telephone number.
Ang hirap po kasing magreturn/refund dahil sayang po yong voucher at noong dec, .19 palamang yong order thank you!

ComplaintsBoard
R
1:15 am EST

LBC Express my package!

Why is my package left at the guard named sg bustamante in urban deca homes tipolo cebu city? why do lbc mail man authorized an unauthorized person to receive my package and not my recipient? its been days now that my package is somewhere down the round! and we wondered why my recipient still hasn't received any! dec28 when the package was delivered and so we thought its already on its way! if we did not track the package we wouldn't know that it was left by the guard down in deca homes, this is very frustrating because aside from the fact that this package is urgent that is why i sent it thru air cargo, we are also busy individuals who doesn't have enough time to track this day by day just so we my recipient could get it! i've been with you guys eversince and this is the first time ever happened. Annoyed and aggravated customer here! many inconvenience has caused along this line and many are being compromised by just leaving this package at the guard door! this is unacceptable lbc! now if this package is gone? how are you going to deal with this? fix this problem lbc!

fyi!
package details:
sender: ray kristoffer lasala
recipient: diana xandrea dusaran
tracking #: [protected]

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
B
7:24 am EST

LBC Express returning the item to the supplier without reaching me first

It was last December 31, 2017 the item arrived as I monitored my item online but it was Sunday so they're close until January 2, 2018. On January 2, 2018, I went to the warehouse to pick up my item but the lady said it was not yet there and they will contact me. Just this January 5, 2018, I went to check on my items because not one phone call arrived on my phone and sad to say they already shipped out my item back to the sender which is my supplier last January 4, 2018 at 5 o'clock in the afternoon for the reason of their courier is that I cannot be reached out when they called. It is so impossible if they called me how many times and still I can't be reached, I was in town on that day and I have strong signal. We have small business and costumers are waiting for our products, because of this our costumers are discouraged. Please please improve the system, it just got worse. I'm referring to the Dumaguete City LBC Warehouse. Thank you.

Read full review of LBC Express
Hide full review
ComplaintsBoard
C
3:06 am EST

LBC Express door to door delivery

I took advantage of a delivery from one city to another using the services of the said company. It took them 10 days for a next day delivery service that I paid good money with. Worst is everytime I tried to track my oackage there is no update on their site. So I need to make overseas call for 4 consecutive days and be the one to reach out on their shortcoming. On the last day that I am calling they assured me that it will be delivered the day after. BUT STILL IT DOESNT HAPPEN AND STILL NO UPDATE

Read full review of LBC Express
Hide full review
ComplaintsBoard
E
1:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express payment not received

I am writing this formal complaint against LBC Mundial corporation because on December 22, 2017 I send the money remittance thru LBC .Tracking no. [protected].recipient is Estela Martin.Estela did not receive the money.I want a full refund of $400.00 remitted.My name is Elvinia Avestro.address:101 Wellfleet Drive, Vallejo.Ca.94591.Phone no.[protected]

Read full review of LBC Express
Update by ea2954
Dec 30, 2017 1:13 am EST

I called LBC office 3 times but all I got is the response that they will investigate the situation.I particularly spoke to A person named Abby who works at LBC, Philippines and this is what she advised me to do.To file a complaint or go to the branch where i remitted the money and this is what My next step is.

Hide full review
ComplaintsBoard
I
6:57 pm EST

LBC Express difficulty in tracking my package

Your website tracking number is not working and your personnel is doing the same. They are lazy. I have a item bought at shoppee... shoppee's tracking said it is already received at digos...lbc digos insist that they dont still have the item because they havent opened their bags...they just tell us that they will just deliver it. I need to get the item at their ofs because i will be travelling.I dont like your deliver because last time when they deliver...they didnt contact me because they dont have a LOAD on their celphone...so i have to get it at their ofs. WTF... tell them to do their job...

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
S
9:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery of shopee order

Delivery of items is always posted with tag "unknown consignee" without even texting the recipient that they're already at the delivery address, they don't even bother to ask the residents of the area to look for the exact location of receiver to deliver the package they are just wasting the time, money and effort of both the sender and the receiver of the ordered items.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
R
8:54 pm EST

LBC Express unknown shipment issue

My tracking number is [protected] and I should have my package yesterday. However, it's already December 28 and there's no any sign of delivery. When I checked it, it said that there was a shipment issue. Please tell me what's happening. And what action must be needed to perform. If your hotline is [protected], it's busy. So I can't contact you. Are there any alternatives? Please tell me. Thank you and God bless.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
S
8:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery

Since nung 26 po na deliver yung package sa bahay kaso wala ako the the next business daw so dapat 27 nareceive ko na yung package yet wala pa sana dumating ngayon 28. Thanks. Need ko na yung package eto yung tracking number [protected]. Yet wala pang update po sa lbc tracking website sana po di man lang nagtext kasi kung may delivery nun buti pa yung lazada.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
Z
7:39 pm EST

LBC Express 1 parcel ordered from lazada (cod)

I would like to ask regarding with my ordered item from LAZADA w/ tracking no. [protected] that should be delivered last Dec. 26, 2017 but unfortunately according to your tracking site it says "We tried to deliver your shipment but recipient is unknown at the given address." And on your LBC aftership, the said parcel was delivered @ 11:30 p.m which in that case the consignee has already gone home because the buildings business hours is from 8:30 a.m - 5:30 p.m only. I would like to suggest that you deliver the said item on the said business hours of the consignee. And when will you deliver again the item.

Hoping to get your quickest response to my query.

Thank you and God bless.

P.S. attached below are the LBC aftership & LBC tracking details photo.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
G
5:39 am EST

LBC Express 1 parcel that I ordered from atozcm (cod)

I would like to ask regarding my order with tracking number [protected], when will you again send it out for delivery, since according to the LBC tracking, it says that " you tried to deliver the shipment but the recipient is unknown at the given address. Please get in touch with you through your official customer care channels". While LBC tracking after ship shows that you tried to deliver the above-mentioned shipment 9:31 PM on December 22, 2017, and looking at the time the consignee is really not there because it is already 9:31 PM and the address of the consignee in that parcel for shipment/delivery is her office address but there is a guard in that office waiting anytime for that said delivery wherein the consignee left an exact amount of cash for payment in case you will deliver it anytime.

Moreover, I would like to re-iterate my question, when will you again send my parcel/order for delivery? As what I have said I instructed my staff and our office guard to receive the delivery and have it paid, since I left an exact amount of cash with them for the payment anytime you will deliver. And kindly do not send it out for delivery during night time.

Likewise, I would like to request your office to re-deliver my parcel at the address stated in that said parcel for shipment/delivery and kindly have it deliver on daytime (8:00 AM - 4:00 PM) weekdays excluding holiday, weekends and nighttime.

Hoping I could get a favorable answer for my query.

Thank you.

P.S. see attached imaged of LBC aftership and LBC tracking details.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
D
3:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery man

i have a product to be delivered on dec 21st but i was not available so i have requested for pick up the next day. the delivery man called and i told him that i'll be able to pick up the package before 5pm but he insisted to have it delivered the next day because he has a delivery on the same venue so i agreed. the following day their office had a scheduled half day policy so he can only make deliveries until 12noon... he told me that he forgot my item because he has 80 deliveries but i was surprised that when i called, he told me that he will not deliver my item today. ang bastos nya... ganyan ba ang laht ng courier nyo? tinanong ko p xa kung anong balak nya sa item ko at pauilit ulit pa nyang cnbi" ako? anong balak ko sa item nyo? " " ako? " pinacancel ko na ung item ko because of his bad customer service... sobrang bastos. ilng beses n akong nagrerecve ng item from shoppee xa at xa ang nagdedeliver at bastos tlga xa... i want action on this... you cannot expect to have your business running with this kind of personnel . tracking number 05383229yanc

Read full review of LBC Express
Hide full review
ComplaintsBoard
G
9:49 am EST

LBC Express lack of knowledge

I want to file a complain for the staff of LBC in SM puerto princesa. I went to their shop yesterday around 5pm and send a Globe Lte wifi to manila, they told me that my friend in manila can pick it today. They ask me on what exact location I want to send that. I told them that I dont have yet an Idea because I cant contact my friend that time but since my friend was at ortigas, I ask them if they do have an Lbc branch inside the robinson ortigas, but they dont know also. (what?) They told me that just pick it at Lbc delivery hub in ortigas. Now my friend went to Lbc in robinson to check where he can claim the item but they answered him that they dont know. This is LACK of knowledge or Mis-information. They also told him that it might still in palawan! And they will resume operation in thursday! My friend will stay in manila for just 1week and he cant use the wifi! My name is Mary Grace tolentino.

Read full review of LBC Express
Hide full review
ComplaintsBoard
E
5:52 am EST

LBC Express shopee parcels incorrect address

Hi good evening i have 3 parcels that should be delivered in LBC Albay but according to the shopee my address is incorrect how can i get those parcel? According to the shopee and also in the lbc tracking 1 of the 3 parcels are being returned to the person where my parcel come from... I can't locate where are my parcels now... Kindly help me for this thank you and God bless.

Please sent my 3 parcels to this address Rizal St, Barangay 17 Ilawod LBC Albay branch, Old Albay District, Legazpi City, 4500 Albay This is the right address po kindly help me please... You can contact me for more information ([protected])

Read full review of LBC Express
Update by Elisa Avellano
Dec 22, 2017 6:10 am EST

My complaint is not yet resolved 😑

Hide full review
ComplaintsBoard
L
11:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express late delivery

I called Sir Ian thru his cellphone. He just get the tracking number of my order in Shopee then I ask for follow up and update.. But there was no update for 5 hours of waiting. I think the real problem is the courier itself. Very poor service from LBC. The last status of my order is
"Delivery failed. POSTED STATUS : REQUEST TO POSTPONE DELIVERY SIR ROD BAHIO" Here is the tracking number: [protected]-YVBT. Please help me with this.. I expected the product delivery today (Dec 22, 2017)

Read full review of LBC Express
Hide full review

LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LBC Express?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LBC Express Customer Service. Initial LBC Express complaints should be directed to their team directly. You can find contact details for LBC Express above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LBC Express. Discuss the issues you have had with LBC Express and work with their customer service team to find a resolution.