LBC Express
reviews and complaints

l'm complaining about the services/ delivery of LBC.. sobrang tagal... and also complaining the girl personnel I dont know her name just take a look my attached photo.. this girl sobrang nkakabwe**t.. di marurong mg address ng client concerns.. dapat ung hinire nyong personnel good customer service skills.. hindi yong mgagalit pa sa customer kng ng tanong about the items kng nsaan na.. pabalik balikin pa if wla ung item.. diba u can track the items and yet u dont know? Pra kang tanga!

Customer service in this branch is really terrible. Early in the morning, Of July 16, 2018 between 9-10 AM only 1 Customer service representative is in the counter. The other one came in close to 10 AM already, spent some time chatting with each other despite the bulk of customers waiting to be served. They don't even smile, seems like they are carrying the weight of the wold's problems in their shoulders.

my box that I sent thru LBC was opened at some point during delivery and items were missing when the Recepient opened it. When the box was delivered, it had numerous LBC tape on it . The box was also not handled properly. There were items that were broken and canned goods that were burst opened and started to rot inside.
Most of the items that were lost/stolen/taken were food & household items.
Items missing cost at least $50..
tracking # [protected]
confirm #2409801
date of shipment: 05/05/2018
delivery date :07/12/2018
items missing: food/household items

I ordered some stuff in Lazada and the courier was LBC. Everytime my order is said to be shipped i always get a notification that they were not able to verify my address. How come I never even received a call during the delivery. And I clearly stated on the address that my house is near the Brgy. Hall, they could have asked the people in the Brgy hall of they know me and Im sure they do. They never even called to verify my address . I never had a problem when it was with 2GO. They call me even before they deliver.

JULY 12, 2018

[protected]

My colleague transacted with LBC Megamall Branch today (July 12, 2018) for an international remittance whereas she will claim a money from abroad. In the event that she was already on the counter and gave the details, the teller - in the name of Kaye Romantico, said that they cannot process her remittance due to internet error. However, she cannot claim the remittance in other branches because it was already processed in their system. No assurance given just got her number and they will just update her. We went back to claim it again(same day) since no update was given. Upon checking, no action taken it was just then when we suggested to call the main branch for assistance. However no one's calling and they did not put an effort to do something whereas in the first place they knew about the problem in their internet but still transacted the remittance and gave us no choice but to wait. We took a video of the conversation between the teller and my colleague to report them to the management of the bad customer service. And then, they snatched the phone and threw it away claiming of their privacy rights. Now, it heated the incident since it should have not been thrown as damage of property and could have just advised us of the no video. The teller acted wildly exchanging curse words and even said as to why we even transacted with their branch. No manager was there to take over and took action of the situation. We wanted the teller to get suspended or terminated. As to the video, we don't have any plan of sharing it publicly but just to report it directly to their management.

June 8, 2018 pinadala saakin yung package and expected date na dumating dito sa mindanao is June 9, 2018. ba't hanggang ngayon hindi parin dumating? 1-2 days shipping nang LBC pro lumampas na sa date. Tracking number [protected]. it is LBC's obligation to ship. we pay for this and then ganito lang mangyayari? wala akong natanggap. do your duties po. please take action with this.

Please contact my receiver thru his cellphone number or my email. If you cant locate my delivery address/ laramae.[protected]@gmail.com
Tracking Number
[protected]

Receiver Complete address
Provincial road, Purok 1, Centro #3, Luna, Isabela, Phil.

Date of last transaction status
July 11, 2018 Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels.

The package is important. I trusted your personnel when they said it will be delivered 2-3 days. I monitored through your LBC track and trace. It stated there: ready for delivery. Please expect delivery within the day. But until now the package is still not delivered. The delivery man called that they don't know the location, that's why the package was not delivered. What a stupid reason!

Hi, My name is Madelyn Madrid. I send the document from US to Manila last June 25. As far as I know that day also they pick it up from the store going to airport. The lady from the store milpitas told me that night also leaving going to airport. Expected arrive in Manila like 7-10 working day. But now is already July 7. My husband haven't recieve yet. I though ur service guys is really good. But is not. I really regret that am choosing LBC than UPS. Now I feel like no more trusted your LBC. I will tell all my friends what ever my bad experience with u guys. And that documents is really very important. Tracking-[protected]. This gonna be 1st and last that I will send LBC. I'm really disappointed ur service guys.

Good day!

I applied for a passport in DFA NCR South Alabang branch and availed the LBC courier inside. Transaction date 3/23/18. Tracking number [protected]. Delivery guy handed over my passport to the village guard and left. I was lucky that the guard brought it to my home.

A passport is a LEGAL document and should be handed over only to the OWNER or appointed person by the owner who presents an ID and authorization letter. I suppose this is your guideline.

I feel really disappointed in your service. Considering we pay for 150 php for this because we would like to avoid any hassles. But your delivery man could have brought me problems should the person he endorsed my parcel with (who was not even related to me) fail to give me my passport.

Hoping to have a valid explanation on this incident. Thanks.

Hi, I want to ask why you cant find my location i ordered Ankle Support Foot Drop Brace Orthosis Splint Recovery Stabiliser Protector with Tracking #[[protected]], i always track my order on lazada ang always says

"Your package has been shipped with LBC with tracking number [[protected]]. For more details on your shipment, you can go to LBC Tracking. Please allow 24 - 48 hours for your package status to be reflected on their website."

Thanks,

i ordered through an online shopping site something for my boyfriend's birthday.. the online seller shipped my order to Cebu through LBC express last June 22, 2018.. the tracking # was [protected].. i received a text message from LBC computer system last June 25, 2018 that my shipment is ready for delivery and i should expect delivery within the day but it didn't arrive.. i received the same message last June 26, 2018 but again, it didn't arrive.. i kept on sending LBC track and trace and i was really surprised last June 29, 2018 that they already forwarded my shipment to Manila..! i was in the area from 7AM to 6PM the whole week and i even told our security guard that i am expecting a shipment from LBC.. usually, LBC's delivery man will inform the consignee upon his arrival to the area but i didn't receive any message.. i called LBC's customer service twice as soon as i saw your posted update and they told me that they will make a report but nothing happened as it was returned to the online seller.. the online seller shipped it again last July 2, 2018.. with the tracking # [protected].. i received the same text message from LBC computer system that my shipment is ready for delivery last July 3, 2018.. i waited but as expected, it didn't arrive.. they posted last July 4, 2018 that shipment was not delivered due to payment issues.. and i received the same message again last July 4 and 5, 2018 and until now (July 6, 2018), it didn't arrive.. i called the customer service hotline yesterday and told me that he will make a report about it but i think my parcel will be returned to sender again (for the 2nd time) because it is now forwarded to LBC CENTRAL EXCHANGE..! my area is not difficult to find since it's a famous university's address in Cebu and i stated the address completely (even the floor and name of the building) and the online seller wrote my cellphone number on the parcel.. we are paying right and we deserve the right service.. i thought LBC is HARI NG PADALA but i think LBC is HARI NG KAPALPAKAN..!

Tracking # is [protected]. I ordered a Mary Kay Starter kit worth P1500 from a trusted dealer. Now, we got a confirmation number from LBC for the said order on June 28 and it clearly stated that TAT is 3-5 days. On June 30, Saturday, it was my day off and for the whole day I was just at home. Here comes Saturday evening, we left for Oslob. A week had passed and still, no order from LBC came. So after following up on it, I got this stupid message that on June 30, they tried to come here but the house was closed. What the heck?! I was home the whole morning and afternoon! I noticed 2 missed calls from an unknown number, and I'm not even sure if it came from LBC or not. Now you would expect a responsible courier to at least text you about your order. But no! I did not receive a single text! Instead, onJuly 2, they left this to an "authorized person" named Annabelle Matabilas. I do not even know this [censored]ing person! And I do not remember assigning it to an "authorized person." Why the [censored] would they leave my package to an unknown [censored]ing person?! I want to sue LBC for this!

Pinadala ko yung box ko noong june 19, 2018
Hindi dumating sa pinadalhan ko, araw araw ko gi track at tinawag para follow up pero mga walang kwenta at paasa. At sa araw na ito tumawag sila sa, akin sabi nawawala daw yung bagahe ko, anong ka tarantaduhan ito bakit ba ninakaw? Maliit na halaga lang yan pero yung effort at hardwork ko para lang mka padala ng regalo sa anak kung nag graduate. Kailangan bayaran nyu at kung hindi magsampa ako ng Case againts sa inyu.

Lbc pls. pki deliver sa adress na to #18 pansol ave. brgy. pansol quezon city, yung pra k vivian/vivien lopez na galing k peregrina amba. mlpit lng sa up town center mall ang adtess n yan. trcking no. [protected]. pki twagan n rin tong no.[protected], [protected] kung d p rin nyo mahanap ang address. kailangan na namin yung dicument asap.
Last track ko napunta na sa bagong silang... ang layo nmn sa address namin.
Slmt.

Hi I would like to know about my parcel
tracking numbers
#179961755976
#179961755996
I would like to know what happened to the deliveries of these parcels.
And how can I get my items back to my location or somehow send it back to the
nearest LBC in my location.

My location is
B8 L2 Colayco St. Woodsite 3 Bahayang Pag-asa Imus, Cavite
[protected]@gmail.com
info.[protected]@gmail.com

To whom it may concern,
Tanong ko lang po kung anu na nangyari sa pinadala ng kapatid ko na documents nung june 26, 2018 tracking no.[protected],. Place deliver from lbc gaisano city lapaz iloilo to bagong buhay cabanatuan city nueva ecija.. Door to door po siya.. Pero hanggang ngayon wala padin dumating dito sa amin.. Merong nman phone no na nka lagay. D manlang kami tinatawagan kung anu na nangyari..

Hello po pwede po magpahelp tungkol po doon sa shipment ng parcel ko po na dapat July 02 2018 ko pa po nakuha. Sabi po sa update ng parcel ko po, may shipment issue po. Paano ko po malalaman yung shipment issue? LBC sana you'll get back to me po, nag-email na po ako sainyo (alexandramendoza.[protected]@gmail.com or [protected]). Sana po mareceive ko na po yung parcel ko po. Thank you po.

Hi
Gusto ko lang po sana i call attention ng LBC base po sa supplier ang nagpipick up sa kanila is LBC may PAGKASINUNGALING din po kasi yung courier na LBC na yan, how come na sabihin nila sa supplier na nagdeliver sila walang tao sa bahay namin eh ang status is nasa BAE HUB DASMARINAS pa yung item. Please i wanted to know if totoo ba sinasabi ng LBC na yan mga 3 days narin na ganun status. Please need your answer.