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LBC Express Customer Service Phone, Email, Contacts

LBC Express
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www.lbcexpress.com
www.lbcexpress.com

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1.0 2803 Reviews

How responsive is LBC Express's customer service?

25 Resolved
2776 Unresolved
Very poor 🤒
We don't know much about how LBC Express handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with LBC Express and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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LBC Express reviews and complaints 2803

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Newest LBC Express reviews and complaints

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R
1:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express a solicitous settlement???

This is in an answer to lbc's solicitous e-mail to me... Now let me make it clear that I have never denied I was able to refund my money, yes,... But a little correction there plz!... It was only p315 for my nso certificate and not p350 as your idiot orion/balanga branch had stupidly boasted on you! Is that really how you settle your negligence and carelessness to your clients? A "refund?"... A refund of money is all you could brag of!... And in my case, a "refund" after 3 damned weeks of hopeless waiting! What about the lost days? How despicable that you lbc express had so conveniently thought your incompetency could be solicitously settled by a mere refund! Your e-mail sounded as if you were so-at-ease thinking that a "refund" could make us, aggrieved customers, happy and pacified. Well, let me tell you that a damned refund could never make-up for the lost days!, now could it? Damn your unreliableness for the delay and trouble you have caused me!

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joyce_y16
, PH
Sep 02, 2012 10:34 pm EDT

LBC-SM Cagayan de Oro City! Are you having any hocus focus in your branch!?

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4:13 pm EDT
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LBC Express lost cargo

Lbc express, a courier, who has always boasted itself as 'hari ng padala' had stupidly lost my documents and not even informing me right away! How despicable that I wont be able to know such damn occurrence if I have not been so insistent myself in following it up! Imagine their office's 3-week hibernation before they finally told me of the loss... No calls, no texts came from them unless I made the first move! How detestable! I was so damned-at-ease at the time I thought my documents were safely delivered to tel-ppt when all the while their idiot staff/employee had lost them only god knew where... And not even advising me immediately! They were just like sitting ducks there doing nothing! What an outright negligence! I was doomed to have relied on them! Its true that I was able to refund my money but that certainly could never make-up for the lost days! Damn lbc express for the delay and trouble they have caused me!

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Pamela tembo
Bellevue, US
Feb 08, 2022 7:42 pm EST

I ordered fries chicken it was disgusting

I'm not happy with it it was not fresh brown fries oli never change I wasted. My money. Tried to call they said l will call back

They never called.l m not going to oder from.again I wonder how many people buy food there. They are good telling lies about the food. They shouldn't open the restraint. Fries they were like 💩 all's after memory.lm so disappointed 😞 .

ComplaintsBoard
A
9:03 pm EST

LBC Express My son called me a liar

Nov.19 lbc team singapore pick up my package, they promise me that before christmas it would arrive in palawan phils. Upto now jan.7 no sign of my package. Inside was supposed to be my gifts and cloths for our 2 boys for christmas. Yesterday I called to check, then to my supprise my 7 year old son called me a big liar. My heart was broken I could not talk anymore. How could anyone pay the damage cause to me by this situation. I hope this would not happen to others. For lbc you say hari ng padala, please live up to your motto.

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Fernando Lacson
Amityville, US
Apr 07, 2024 7:32 am EDT
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Computer got have damaged when we received it

My name is Fernando Lacson phone no [protected] e-mail Doggyron60@aol.com

Please response I’ve been trying to reach you for a long time. The package got damaged last December

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Jammmm
Cabanatuan, PH
Apr 01, 2024 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good day!

I have a concern for the item I just picked up yesterday on the LBC branch of Cabanatuan. I sincerely requesting to hold the payment and don't give my payment to the shipper since I received Fake item. I request for the refund and I will give back the item to the shipper. Tracking number is [protected]. Thank you!

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Chrstinagarcia
, US
Apr 01, 2024 9:10 am EDT

My tracking number is not working, laging sinasabing not valid anong dapat gawin, tinatrack ko ng paulit ulit pero not working puro not valid almost 2days na nasa robinson santiago lbc yung item ko

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Jannelle Rambuyon
, US
Mar 03, 2024 8:34 am EST
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Ang sungit po ng staff niyo sa Sta. Cruz, Lubao, Pampanga branch. Kapasok pa lang namin, ang cold na ng treatment, what more nung nagtanong kami twice. To be fair, first time namin sa LBC. :)) I may consider she's having a bad day but so do I. I hope next time things will be different. :))

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AlexisEn
Caloocan City, PH
Jan 28, 2024 12:31 pm EST
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Bat ganun naman walang kwenta ung lbc express delay ung delivery. Lage nalng failed sa status sa online ni hindi man lng tumawag or magtext mkita mu nlng sa online failed wag ganun kz kylangan ko ung parcel [protected]

Yan po tracking number nia sir

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Emz Kulitz
, US
Jan 20, 2024 6:37 pm EST
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Release authorize representative

Hindi ko kilala ung taong pinagbigyan ng dapat para saakin

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Allan Cueno
, US
Jan 09, 2024 9:28 pm EST
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I was expecting my package to be delivered within this day and yet NO ONE bothered to call my number that I have provided. Is this a poor attempt of the rider that he's too lazy to do his job? Please fix this

My tracking number:

[protected]

Cellphone number: [protected]

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khay11
, PH
Dec 18, 2023 3:28 pm EST
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1 week na hindi parin na dedeliver ng LOWER RIZAL TEAM ung parcel na pinadala ko sa kaybigan ko! Laging nalang unlocated kahit binigay ko na lahat ng landmark. Meron din naman number ung receiver bat nila i call para naman ma send nila?!

Tracking No:[protected]

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Rino Manila
Taguig, PH
Dec 09, 2023 10:54 am EST
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They send a message that that package is for.delivery today. And they don't show up.

Next day they do the same, and again don't show up. What a waste of time!

Tracking number [protected]. Philippines.

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Cyren Matthew Rubio
, US
Nov 13, 2023 7:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

A parcel was sent from lbc chicago to philippines last saturday nov.4, I cant use the tracking number that is shown on the receipt. It says "We didn't find any records."

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LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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