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LBC Express / my son called me a liar

1 United States Review updated:

Nov.19 lbc team singapore pick up my package, they promise me that before christmas it would arrive in palawan phils. Upto now jan.7 no sign of my package. Inside was supposed to be my gifts and cloths for our 2 boys for christmas. Yesterday I called to check, then to my supprise my 7 year old son called me a big liar. My heart was broken I could not talk anymore. How could anyone pay the damage cause to me by this situation. I hope this would not happen to others. For lbc you say hari ng padala, please live up to your motto.

  • Andrea29's Response, Dec 03, 2016

    I complain my box i recieve yesterday binuksan nla kinuha lahat ng laman ngtira p n alam n d nla mppkinabngan pro halos lahat ninakaw ulti mo chocolate damit at sapatos ng anak q kramihan s list wala at kulang

    my son called me a liar
  • Allenjae Pascua's Response, May 04, 2017

    bakit pinostpone yung delivery nung inorder ko sa lazada na bluetooth headset? may mali po ba? let me know po

  • Allenjae Pascua's Response, May 06, 2017

    so i ordered a s530 bluetooth earphones, i have read the product description on it and sa tingin ko maganda siya. so i just got it today pero nung ni unbox ko na nagcharge naman hanggang sa ma puno. pero nung bubuksan ko na, ayaw magbukas? bayuunnnn sirang item ba binibigay nang mga customer niyo? i am getting ready to replace this item, or much better kung irefund ko nalang. di na ko bibili dito

  • Aldwin Jhonna Ramos's Response, May 28, 2017

    hnd maaauz ang delivery!!!

  • yhanz's Response, Jun 19, 2017

    Tentative released date:
    June 15 2017

    Now june 19 2017 wala parin yung item (passport) ko please lang paki deliver na salamat...

    Tracking no: 179820569031

    Ryan d. ancheta

    Contact #

    Unit 7 sampaloc st pagrai hills brgy mayamot antipolo city rizal province.

    Please lbc paki ayos agad salamat...

    my son called me a liar
  • Yohji's Response, Jun 19, 2017

    I still didnt rcve my shipment..i always track thru net but it seems they lost there way

    my son called me a liar
  • barth68's Response, Oct 22, 2017

    It was said that the shipment to be delivered to me has an issue when I tracked it down on your website. Should I do something? I hope u can help with this as soon as possible. Thank you and more power!

  • Karminadarwin's Response, Nov 11, 2017

    I'm Emily Anni fromJolo sulu..I'm working here in Abu contact number is 0529120979/ need a immediately action about it...the things that they take clothes, chocolate, and shoes.they eat and return the wrapped inside

    my son called me a liar
    my son called me a liar
    my son called me a liar
    my son called me a liar
  • zhari yan's Response, Feb 16, 2018

    According to the tracking number i check o your website the parcel should be delivered within the day pero wala naman po dumating or even a call or text from the your local branch.. Please see this matter.. Thank you..

  • mj elampari's Response, Apr 06, 2018

    My name in my lazada account order is mj morano. I was expected that my order will arrived what happen?

  • Yllas's Response, May 03, 2018

    Disappointed about lbc delivery

  • Pierre Montepalco's Response, May 03, 2018

    2 times my order was postpone.

  • Max19's Response, May 18, 2018

    Please contact me with this no. 09120593315

  • Esmayl Marie's Response, Jul 10, 2018

    eh sabi ng kasama ko wala namang pumunta dito

  • jarms's Response, Jul 16, 2018

    Who the hell is Susan Ramos?!

    my son called me a liar
  • Jhon jhon's Response, Jul 18, 2018

    What will happen next am i expecting deluvery

  • Jhan Reena Reyes's Response, Jul 22, 2018

    If you can't locate my address please contact me in this no. 09456992662. My tracking number is 173026500112. I live at 13 Quezon Blvd. Cebu City, my parcel arrived last July 20, 2018. I need now the package for some reasons, please help me to get my package on my hand. I am Jhan Reena A. Reyes.

  • Erickson Zapata's Response, Aug 12, 2018

    SSS contribution still not posted on SSS website for the month July to September...I pay my contribution JULY 27, 2018 at LBC Sandigan Branch My SSS NUMBER 34-2381167-9 I request to please follow up to sss to post my payment... my Cell Number 09279778059

  • Erickson Zapata's Response, Aug 12, 2018

    I PAY MY SSS CONTRIBUTION FOR THE MONTH of July to Septeber last july 27, 2018 but until now it's still not posted on SSS SSS Number is 34-2381167-9 my Cell number 09279778059...please follow to sss if not posted i request to refund my payment..

  • Erickson Zapata's Response, Aug 12, 2018

    i pay my sss contribution for month of July to September last JUly 27, 2018 but it's still not posted on sss website my SSS number 34-2381167-9 my cell number 09279778059 i request to please follow up to sss to post my Contribution or I will refund My payment...

    my son called me a liar
  • Otirehsay Ehcak's Response, Sep 21, 2018

    shipping issue with my delivery yesterday

  • John Romeo Senosin Marcellana's Response, Sep 27, 2018

    09301344437 please contact me where can i just pick up the package thanks

  • Nabe padilla's Response, Dec 05, 2018

    I need you immediate update thank you assap please

    my son called me a liar
    my son called me a liar
  • Nabe padilla's Response, Dec 05, 2018

    I need your immediate response assap please

    my son called me a liar
  • Nabe padilla's Response, Dec 05, 2018

    I need your cooperation

    my son called me a liar
    my son called me a liar
  • Fy Sah's Response, Dec 29, 2018

    Pls do deliver my items, tracking no. 173087610130

Sort by: Date | DownRating


  • Es
      22nd of Feb, 2014
    +2 Votes

    My husband from Riyadh KSA sent package Dec 2013. But as of to date (feb 22, 2014 1:37 pm) my latest update from LBC customer care express and system .. It is in manila port dated feb 21, 2014. This is crazy ! Same alibi was given to me last feb 14, 2014!!!. How can we verify the authenticity of the information? Calling and updating about packages is very costly to us (from Bulacan) and yet, this LBC would not even give us update of the truth.It is nearly 2 months old now.

  • No
      25th of Jan, 2015
    +2 Votes

    Tracking number 1055551700, 1055551743, 1055551778...

    I sent my boxes last october 30, 2014 and assured me that it will take 45 to 55 days to be delivered in mindanao. my family had a reunion and everyone's expecting something to receive during xmas day. x, mas, new year had passed and no boxes arrived and delivered. on the first week of january, lbc delivered two boxes but the other one with trackinh number 1055551700 is nowhere to be found nd they don't have any idea where is it. as of now jan. 26, 2014, what they can only say is it's still in transit. please discipline or fire your warehouse team because they are a bunch of incompetent workers.

  • Wh
      1st of Sep, 2015
    +2 Votes

    I called the LBC hotline 800 1012708 to arrange for pick up. The person told me that the box can be collected tomorrow between 0900 & 1800hrs. I requested for the time to be narrowed down to a 3hr wait but was declined.
    I called the Lucky Plaza (Singapore) office 6836 4788 & 6834 4788 but no answer. (These numbers are from the Lucky Plaza website )

    I don't see why anyone has to wait for up to nine hours for collection.
    The collection request cut off is 1630hrs the previous day. Collection is from 0900-1800hrs the following day. LBC has 16.5 hours to plan routes & collection. To give a 3hr collection wait period is more than sufficient in Singapore which has excellent road and traffic conditions. To to given a 9hr wait period is absurd. It reflects on the low standards of LBC's operational efficiency

  • Jo
      4th of Jan, 2014
    +1 Votes

    I sent cargo lasg oct. 13 2013. lbc told me it will be delivered dec19, 2013. up to now it is still not delivered and they sent me sms that it was due to congestion in manila port. how can we verify the veracity? shall we take it from the horses mouth? the cargo was supposed to be for the christmas holiday. now it is jan 4 2014. there shoukd be a compensation for late deliveries like ups

  • An
      24th of Jun, 2014
    +1 Votes

    I have also sent boxes from hong kong - regularly - to my vacation home baguio and there has been port problems recently. google the topic "manila port estrada and truck ban" and you will see the news articles / proof. my box took two weeks longer than usual - but lbc were very good at keeping me informed of every step.

    The delays are outside their control - but due to the idiot of a mayor for manila (ex failed cowboy president!) - lbc customer service were both polite and helpful. I for one will keep using them as ove rthe last 15 years we have found them to be the best of the hong kong based carriers

  • Sb
      18th of Dec, 2014
    +1 Votes

    I certainly agree with with ms. xtina alonzo. I just been there 10minutes ago and was so disappointed on how the two customer service officers of lbc calamba branch, under brgy. uno, crossing, calamba, laguna handled my transaction. my brother who sent me money under my nickname wasn't accommodated. I said to the girl who handled my concern that the id I presented was a valid id since it's a company issued one; it's where my nickname and complete name were both indicated. gosh, can't they just tell what is valid or not... so disappointing. when I argue with another staff that my id was indeed a valid one, he asked me for another government issued one. I handed to him my sss id, and then he asked how much I was going to claim. after verification with the amount, he told me then to give them a photocopy of my ids... gosh again, they were asking the clients to go out again and provide the requirements they asked because they don't have a copier. and that guy who handled my concern sarcastically said (when I said that they should have a photocopier), he would suggest that to the management. these people are so incompetent that could't make a wise decision.

    Lbc management should do something about this kind of handling of transaction - a valid id which is not being considered. so lame!!!

  • Pr
      22nd of Jul, 2016
    +1 Votes
    Mobile Phone - Lbc tagas palpak

    I got a message about prize money by the name of NOKIA T- WORLD UK draws 2009 offering GBP 550, 000.00 pounds. Attaching clim details E-mail ID I want to confrome its real or fake. My mobile no 9995 471472[INDIA] My hand set is NOKIA E 51. My E- mail ID

  • Pe
      17th of May, 2016
    +1 Votes

    This is a follow up to my previous complaint with tracking no. 126159660150. this document was sent thru lbc cavite on sunday may 15, 2016, just received the document today may 18, 2016 8:35 am. I told this guy when I called him on may 17 (thank you lord he answered at that time), his no. 09334531458 to give priority to this document because I was supposed to received this on may 17, he said he will deliver it 4 to 8pm cause they have to deliver 2 days of documents or letters may 16 and may 17. he went to the house at 4 pm he said he knock on the gate but my mother in-law never heard someone knock on the gate the neighbor said he was on a hurry, maybe because of the load of delivery on that 2 days backlogged. lbc express please change your it, to lbc walay claro

  • Ma
      4th of Apr, 2017
    +1 Votes

    You sent a Balikbayan box on Nov 19 and they said that it will arrive by Christmas? And you believe them...You are joking right? On top of that it's not even in Manila.. your delivery is in Palawan LOL. I'm assuming you are a newbee on balikbayan boxes. Sep-Oct -Nov are the busiest months for balikbayan boxes because most Filipinos want their boxes delivered by Dec 25. Thousands of boxes are shipped to the Philippines that you wouldn't believe all over the world during those months. A lot of times its not even carrier that's delaying the delivery but Philippine Customs, for god knows there could be a thousand reasons, why they are holding the boxes. If you are sending a box specially in the province, I would send it as far as August to arrive in December. I sent a box on September 16 from New York to Makati and it arrived Dec 10. Just imagine what more if its in Palawan.

  • Ze
      12th of Feb, 2015
    0 Votes

    I sent my box nov 8, 2014 and until now feb 11 they havent receive it yet. Im so dissapointed with your service. Its been more than 3 months already but no appropriate measures your doing. Im not going to send box anymore thru your company.

  • Xt
      7th of Nov, 2014
    0 Votes

    To all this may concern:
    I had couple of times encountered s discouraging circumstance here in tanay, rizal, [I would say some of the staff works there are like over acting, miticulous we may say they are just abiding the lbc policies] however my point was if they are really really following the proper guidelines it must enforced to us client in details the rules/regulations: for example 1. spelling of names 2. missing one names 3. mispelled of anything that they will capture in the identity [identification card/records], lbc remember you only issue one tracking or transaction number noone/nobody can not get it, if your staff has a considerable judgement or decision, beside us are frequent person who happened to be the recipient of lbc tanay or other branches should usa i'am the one sending I just present my lbc card and that's it [convenient/satisfied] here in the philippines[tanay, rizal] they do not realized person who send money has to go back to lbc office [our time difference], they will take freeway[not like here only tricycle anytime they want to go errands easy access] just to make change, so lbc would you modify your policies & be considerate, I do not know because I have my previous receipt showing they are being picky, they are not really following the strictness of what they are implying that they bestowed on me, please get there attention; incident occurred today november 8, 2014 saturday @
    Around almost 12noon, thank you for your kind attention
    Cristina p. balaguer-alonzo of tanay, rizal [contact #09175652481 landline 02-654-2037

  • Le
      20th of Dec, 2014
    0 Votes

    Wtf lbc!? you give all local establishments a bad name! it is common knowledge that when you go to a local store, you can't expect good customer service because it isn't a priority during staff training. I chose not to believe that and I always give everyone the benefit of the doubt. most of the time, I smile but even when I don't, I know I am never rude. I was taught to respect everyone regardless of who they are. when i'm pissed, I never let my anger get the best of me. what happened to me with lbc cebu central hub 4 (unit 21-22, simon ent warehouse, mandaue reclamation area, mandaue city, cebu) a few hours ago was just crazy!

    My package was supposed to arrive friday last week but I was not able to receive it. I was probably out or asleep during the delivery. based on the tracking information, they tried to deliver twice (friday and saturday). so I called lbc monday and asked where it was and how many times do they attempt to deliver the item. they said 3 times. since they only tried twice, I told them I won't pick it up and they have to deliver it and the guy I talked to promised me it would be delivered the next day. but guess what? nothing! I waited by the door from noon (he said they start delivery around that time) until 8pm. I was supposed to go somewhere but I didnt because I wanted to wait for the package.

    The next day, wednesday, still no delivery so I called the number again (316 8947). no answer. thirty minutes. an hour. two hours. I must have dialed and redialed a million times during that time span but nothing. all I got was that constant ringing and sometimes in between, the busy tone - which could either mean someone else was on the line or they purposely hung up the phone. thursday and friday, I did the same thing. call and call and call and, did I mention call? this time I dialed a lot of numbers - local lbc branches, the 1-800 number, the manila number, the central hub. no one answered my call!. how many agents do you have anyway? one for all sites? seriously. you people are hard to reach!

    So I decided to just visit the hub and get it myself because apparently it was a battle I cannot win. even though you only delivered twice and I was promised three attempts. ugh! I was supposed to throw a fit and make a scene but my day started happy. I was feeling pleasant so when I got there, I did nothing else but smile and provided what they asked of me - tracking number and id. so the first thing the person asked me (translated to english) "do you have another id?" because I gave her my philhealth card. I simply said no, that was it and that I didn't know I would need anything else. she said "really? you were able to bring this id but you didnt think of bringing another?" I didnt say anything.

    When she got back she asked me a lot of questions to verify my identity and make sure the package was really for me. then she used a very sarcastic tone when she said "why weren't you able to receive it anyway?". I told her I honestly did not know because I was there the whole time since I work at home but I was probably asleep when they came. she said "so you didnt hear anyone knock?". I didnt answer.

    She asked again "why didnt you receive the item?" when I told her again and again I was probably asleep, she said "how come you're awake now?". that already pissed me off because she had no right in the first place to question me. this was a paid service so what good would it be for her to know my reasons? but I remained calm and said that it was a saturday and I didnt have to work. she said "so you're just out to enjoy the day?". I didn't answer. I thought that was the end of it but she had to ask again "maam, you're just out for today?" seriously lbc, is that how you trained your staff to "interact" with your customers? asking questions like they are investigating something.

    At some point, I got to ask why no one ever answered my calls. I told her about spending hours on the phone waiting for someone to pick up. and instead of just empathizing, she had the nerve to tell me "no, we always pick up" and that they dont have a lunch hour or breaks because they always answer the phone. that's her way of accusing me i'm lying! wtf! and I never did anything to start that nor did I provoke her. I smiled and answered nicely but she was accusing me the whole time!

    Employee name: angel tejeda, tenada, whatever!

  • Se
      22nd of Jul, 2016
    0 Votes
    Mobile Phone - Lbc tagas palpak
    United States
    Phone: 9945469494

    On Oct 1rst, Wed morning I have recharged my phone with an amount of 333 rps. using the ICICI online banking option.
    The Transaction id is : BIL/000076499993/0103/919945469494 .

    The recharging is not done yet . Please do look into this.


  • Ar
      22nd of Dec, 2015
    0 Votes

    May anomalia sa LBC. I sent 700 dollars for my mom 12/19/2016. I called my mom to have it pick up. Pagdating doon nagmukha syang tanga dahil 300 Lang daw padala ko. She texted me and said I was lying. I called costumer service. Their costumer service is useless. I was told to call the branch originator. But nobody even bother to pick up the phone. Since it was late and heavy traffic I called costumer service again. I was told that the branch will call me in the morning. Same thing I'm trying to call, nobody pick up. By 10 am no choice but to take time off and march to LBC office in Milpitas. They can't even tell me what happen to the rest of my money and how the computer transaction is different from my receipt. My mom is going dialysis every 2 times week. The money I send will pay for her treatment. The clerk even told me it wasn't his fault because the are having computer problem. Then, don't open for business until you guys fix it. Money we sent could mean comfort. But due to your mistake it could result to unnessarry suffering of the recipient. If you can't deliver don't do business.

  • Mi
      17th of May, 2016
    0 Votes

    We trusted lbc to bring our quotation with deadline on may 18 11 30
    Am we brought the proposal monday may 16, 2016 and as of today 1030am the documents has not been delivered we lost 500, 000 sales because of their delay of delivery never trust ths company!!! they dont even care that we are entrusting our business to them and when I called the legaspi branch, they dont care they did not entertain my querries. I called mr. brayn at this nunber 0522040041 and begged to deliver the goods they said its not ther fault and they cannot do anything about it they did not realized the loss of sales they just dont care

  • Tr
      30th of Dec, 2014
    -1 Votes

    Kayo lbc express ay isusumpa sa dios ang inyong business ay masira dahil sa mga panloloko nyo
    Amen amen amen

  • Mm
      8th of Jul, 2015
    -1 Votes

    So disappointed with LBC Express Inc. SM Bacolod branch. We have been waiting for a package containing important documents from Negros since Saturday 07/04/2015. My husband has been checking with LBC Ayala Cebu branch every day for updates only to find out today 07/08 that the package got lost along with many others because someone ransacked their storage area. "Sorry" does not even cover the hassle and time spent waiting for the item to arrive. When my husband asked the LBC personnel why they got ransacked, reply was "Di daw maiwasan mangyari ganyang mga insidente. File ka nalang ng complaint Sir, babayaran naman expenses nyo." ‪‪#‎HaringPadalaKingofNegligence‬ ‪#‎2goitsyourtimetoshine‬

  • Ro
      22nd of Jul, 2016
    -1 Votes
    LBC - Lbc tagas palpak

    Lbc tagas staff mga bobo ang staff. gusto ko ma fired sila sa trabaho. as of april 29, 2015 na mga empleyado. kung sino man namumuno sa lbc tagas you should be ashamed of your staff. updated nga tracking site nila wow 2days ang out for delivery? wtf! ang lapit lang ng bahay ko hindi mahanap. ang they don't even called my mobile for my location tapos saka nila sasabihin na no delivery? you must be joking... ganyan pala ang staff nila mag trabaho hari ng palpak!!! you should know your staff... kawawa naman business nyo if ganun mangyayari lagi... palitan nyo staff nyo. evaluate them for their daily task. if they already fulfilled it. customer service satisfaction is a must in your kind of business...

  • Ro
      12th of Apr, 2012
    -2 Votes

    Lbc 'express' huh?... express in what???... certainly not in delivery!!! I would rather say... express in losing an important cargo such as vital documents!!! what an outright negligence!!!... so despicable!!!

  • Ni
      22nd of Jul, 2016
    -2 Votes
    Mobile Phone - Lbc tagas palpak

    I have reliance classic mobile phone & many times I get blank sms due to some problem. Actually out of 10 sms I receive 3 or 4 blank sms message. So, please suggest me what should I do? It`s really a big problem.

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