LBC Express
reviews and complaints

[protected]

I would like to file a formal complaint to LBC San Fernando La Union for believing the receiver's neighbor that the receiver of the package does not live there anymore (change address) and not trying to send it back again and just decided to send back the package to the place where i sent the package (LBC harbor Point Subic)

I would like also to file a formal complaint to the person i talked to last Dec 05 on customer service telling me that they will try to send back the package to the receiver where in fact the package was already back in Olongapo... for giving misinformation.

I would like to file a complain to the person who handled my call Dec 19 for letting me wait for the line for a long time and dropped the call...

I would like to file a complaint to LBC for not doing anything to this matter! Now you are telling me to pay again the shipping fee and go to LBC Harbor Point for the package to be sent again!

Poor service, didnt even try calling the receiver's contact number if it's true that she changed her address! 1 month already, 1 month!

Good evening! I just want to complain about LBC Maramag unproffesional delivery service. I have a package that was suposed to be delivered yesterday but unfortunately they were close but the delivery guy told me that I should just pick up my order in their branch. That's totally fine for me if I was just living within the area but I'm not, I'm still 2 town away from Maramag. I choose COD for a purpose so that my package will be delivered on the said billed address not for me to pick it up. I complain to them again today but the delivery guy just told me that he already turn over my package on their office and I just should just pick it up instead. I dont understand why my package cant be delivered to me when it wasnt my fault that they didnt deliver it yesterday. I ask for a feedback from them before this day ends but still I didnt recieve one. I hope you have a better service about this matter LBC because some of your employes just treat us customer as if nothing.

Hi! I just want to report this incident because for me it was so rude. I've been ordering online countless times and I've been also receiving my orders from different couriers such as: Ninjavan, JRS, BlackArrow, and LBC Express (also from different branches: Cabanatuan City, Baguio City and most recently, here in Dagupan). The rider texted me that he'll be delivering my order yesterday and of course I was expecting that he will deliver it to my address I placed on my order which is in my exact room number and floor (third floor of an apartment) and he was calling saying "Mam bumaba na lang po kayo madami pa po kasi akong idedeliver". Wala pang isang minuto, tumatawag sya ulit then, pagalit na tono nya sabi pakibilisan daw at nagmamadali sya. I let it pass kasi baka kako pagod na si kuya (4:30pm na kasi non). Pero nagulat ako ksi I've tried Ninjavan, and the rider was so polite and he even went upstairs para sa order ko. Samantalang si Kuyang LBC, ako pa magaadjust na bumaba at bilisan kasi nagmamadali sya. Then kanina, may delivery ulit ako. Nasa school ako so i replied to him (you can see the conversation below). And ang rude lang ng way nya. Tapos magbabayad na ko. 357 pesos ung order ko then im lending him 400 muna kasi kumukuha pa ko ng 7 pesos para 50 na lang isukli nya sakin kasi wala akong exact na 357 pesos. Nung kumukuha pa lang ako ng barya nagkamot na sya ng ulo sabi "Mam barya na lang" na parang iritado sya. Kumakalma na lng ako kasi kahapon pa sya ganon. Nakakabastos na kasi talaga siya seryoso. Kung di sya masaya sa trabaho nya, wag niyang idamay customers nya. I hope LBC would do something about this. Talk to your riders or your employees to treat customers with respect. We are all busy. Di lang siya, di lang ako. Good communication and a little of politeness will do.

I have an item that was shipped last friday afternoon, From cebu to palawan. I should receive the item 3 days after it was shipped. But i haven't receive any update from LBC since then.. I have already visited the lbc branch puerto princesa and inform them about what happened but they seems no care about it. This item is worth P8, 500. When i asked the branch personnel of lbc they said that i can get an insurance for it. But the insurance is only P5, 000. I'm really disappointed with the service, this is now my second time to experience such a horrible thing. Hoping for your response.

I sent Money yesterday from JT Centrale branch for my niece bday but when they're about to claim it in Gapan City N.E. branch they told them to come back again the day after because they still have lots to do...the reason you sent to express padala is bec. you need the money that day...so my niece ended up celebrating with nothing to celebrate..I hope you'll look for this matter so that it won't happen again...
Sender: Rachel R. Marchan
Receiver: Carmina G. Gingco
Tracking Number [protected]

Sir/Madam:

I have made an online order at LAZADA last November 27, 2018. The store informed me through their website that last December 3, 2018 my package has arrived in the Philippines and it has been picked by and shipped by your company last December 6, 2018 with tracking number [protected]. Another information have forwarded to me by the online store last December 10, 2018, that is why I have made a follow up at your Quezon Street Masbate branch on the same day, according to your personnel my package have not yet arrived during that time. Last December 11, 2018 a message from the store informing me that your personnel has not able to deliver to me due to unavailability. How can this happen that they have not been able to deliver my package since my company is very well known in our locality and your personnel almost always have a delivery on our company everyday. I have waited for several days for any text or call from your personnel informing that may package has arrived. However, days passed there was no communication from your office. Last December 17, 2018 I have made a follow to your Masbate Warehouse and according to your personnel my package have been returned last December 13, 2018 by your personnel (Jayson Burdeos) Kindly shipped back said package ASAP.

Please take care handling of parcels esp. the perishables..sana naman ayusin ang handling lalo at may nka include naman sa perishable yung nasa loob. Pati yung mga employees..hindi yata na-train kung paano ihandle ng tama ang parcel and documents. Kelangan ba talaga balibaliktarin di man lang tiningnan kung fragile/perishables yung asa box.
Sana sa susunid ma-improve naman yung services nyo kasi nagbabayad naman kami ng tama..
Another question?bakit kapag Benguet to Cam Norte hindi na sila pumapayag na door to door? Willing naman kami magbayad ng shipping fee or makinig kung may explainations kayo. T.y

I ordered a television at Lazada. They shipped it thru LBC. Yesterday and today, you sent a text saying my order will be delivered yesterday/today. I wqs wondering why my order didn't arrive yesterday, and also today. I googled "LBC express order tracking" and i put my tracking # [protected] . Then I saw that my order wasn't delivered yesterday/today because my address is outside the LBC service area.

You texted me yesterday and today that my order will be delivered yesterday/today, but you didn't text me that it was not delivered because it was outside your service area.

How can I get my order?

Package with tracking nos. [protected] and [protected] came back to this Office. As you can see, we are the shipper and not the addressee. The receipt clearly state so. The point that there is already a "TO" and "FROM" in the address box clearly indicate to whom the package or mail matter should be delivered. Each package costs P200.00, we sent 2 which means the packages are worth P400.00. The Civil Service Commission Regional Office No. 3 is a government agency and we use government funds. The wastage cause by your mistake came from government funds. We demand a reimbursement of the packages delivered by YOUR CULPABLE MISTAKE.

Packages with tracking nos. [protected] and [protected] came back to this Office. As you can see, we are the shipper and not the addressee. The receipt clearly state so. The point that there is already a "TO" and "FROM" in the address box clearly indicate to whom the package or mail matter should be delivered. Each package costs P200.00, we sent 2 which means the packages are worth P400.00. The Civil Service Commission Regional Office No. 3 is a government agency and we use government funds. The wastage cause by your mistake came from government funds. We demand a reimbursement of the packages delivered by YOUR CULPABLE MISTAKE.

The mail was addressed to Mr. Joseph P. Carandang c/o Ms. Melissa Calipine.

The mailing address was DuPont Pioneer Hi-Bred Phils Katangawan Research Center
Katangawan, Gen Santos City

kindly help me locate where the package is right now. The package is very important. We need to beat the timeline its submission. We urgently request your kind assistance to deliver it asap to Melissa Calipine.

Thanks a lot!

Mr. Joseph Carandang

As far as I know if receiver ako may pepermahan akong na received ko yung item.. Di yung gagawa nalang ang driver or rider ng perma ko.. What if mag complain akong hindi ko na receive yung item? You don't have proof na na recieve ko kasi even ying signature wasn't mine.. Worst is maling item pa ang deniliver nila sakin.. The driver was so rude. He wants me to go in a lbc branch to return the item even sabi ko ng e rereject ko or e rereturn item ko kasi that parcel ay hindi sakin. He talks a lot in a street blah blah blah. Does it a right manners you have in yout employees? For how many times just now I encountered a delivery rider tulad nya..

The representative I spoke with over the phone was rude and does not have sense of urgency. all she can say is for me to just call back and check who else could help me. really? bad customer service experience. I asked for help on how the delivery can be assured to be delivered today as I do not have any Mobile number to contacted, she hangup the phone and did not submit any report. I need someone from the delivery team to call my landline number to coordinate with the delivery as my mobile number is no longer active.

Pls contact marlen sanez
Cp:[protected]
Add:blk13 lot34 ph7 southville 4 brgy.pooc santa rosa laguna

Hindi parin po dumarating sa location.pls pkideliver npo.pkidoble check nlng po address na nakaindicate.hindi daw po kc makita un location.un address po na nakainput sa taas ng msg un po ang tama.hindi po namin alam king san lbc pipick up in.kya pkideliver nlng po door to door.almost 1wk na po kmi ng iinty ng delivery.

On 9/12/18 I sent 5 boxes to my families in Zamboanga City, Mindanao. 4 of those were delivered very wet and items were missing like Hersheys chocos, coffee, backpacks, shoes and clothes and who knows what else because I didn't list every item that I enclosed. The 1 box that was addressed to my niece in Lumbayao was delivered by a truck with no company name on it according to her. The 5th box addressed to my nephew for pickup in the city was not wet and unopened while the 4 boxes in question were addressed to towns located far away from the city. According to your computer on 10/29/18 these 4 boxes were forwarded from Manila to Zamboanga team for distribution and were received on 11/25 and 11/26 by the recipients. It took almost a month (short only by 4 days) to be delivered. I am not requesting for any payment for lost items but I do hope that you terminate your dishonest employees or contractors. Unfortunately the recipients didn't think of taking photos as proof. Last week I mailed a copy of my driver license being the sender and copies of the Shipper's Export Declaration and Packing List as suggested by your customer service rep. Thanks for your prompt attention on this matter.

HELLO LBC, KALA PO NAMIN HARI KAYO NG PADALA? BAKIT GANUN? LAST DECEMBER 5, 2018 PA PINADALA UNG BAGAHE FROM MANILA TO PADRE GARCIA BATANGAS LANG UNTIL NOW WALA PARIN?! ETO CURRENT STATUS PERO DI PARIN NADEDELIVER SA TAO.
Reciever Alvin Untalan
mobile # [protected]
#57 Bukal, Padre Garcia Batangas 4224 Philippines

Tracking Number
[protected]
Date of Last Status Transaction Status
December 06, 2018 Arrived at LIPA DELIVERY TEAM.
December 05, 2018 Forwarded to LIPA DELIVERY HUB.
December 05, 2018 Arrived at CENTRAL EXCHANGE HANGAR.

Noong una po, ok lang sa akin na hindi denilever ang mga pinadala sakin kahit for delivery lahat ng binayaran ko at hindi for pick up. Sa pangalawa, ganon din hindi deniliver, ang masama pa wala man lang txt at nagtataka ako kasi parati kong tinitrace ang mga pinapadala sakin so alam ko na nasa tagbilaran na kasi nakalagay for delivery hanggang umabot ng 3 days wala parin so pinuntahan ko na sa site nila sa CPG Tagbilaran Bohol tapat ng COCA COLA Tagbilaran Bohol, that time ok lang sakin. Tapos nagpadala nanaman ako, wala na namang dumating kahit 2 days na nakalagay na for delivery wala man lang tumawag so pinuntahan ko uli mga bandang hapoon na yon malapi ng mag 5pm, ng pumunta ako don hinanap ang package ko pero hindi makita tapos tinawagan yong naka assign na tagadeliver, ang masama pa don parihas pala kami ng barangay sa Tiptip ng tagadeliver tapos diman lang niya denilever, so nung tinawagan sabi niya nasa kanya daw tapos tinanong na naghihintay kami sa opisina para kunin, ang sagot ng taga deliver bukas nalang kasi diretso na cya uwi sa bahay hindi na siya babalik ng opisina, ano po ang ibig sabihin non puwede po bang iuwi sa bahay ang package na dalalada ng nagtagadeliver hindi po ba yon ibabalik sa opisina kapad hindi naideliver? Ibang iba po nong nagpadala ako sa 2GO at pagdeliver niya sa bahay wala kami kasi may lakad so nong tumawag cya sa amin sabi ko kunin ko nalang sa opisina niyo kasi may nilakad ako malapit sa opisina niyo, ang sagot sa akin ng tagadeliver ay maam wag po baka pagalitan kami bawal po yan kasi for delivery po ang package niyo. Tapos sabi ko cge mamaya nalang pero that time sobra na ng 5pm so sabi niya maam kung pwede balik nalang ako bukas po kasi malapit na po mag close ang opisina namin dapat maibalik ko ang package don na hindi naideliver para di po kami pagalitan. Bakit ang tagadeliver niyo po hindi ganon? Pwede palang patulugin sa bahay ng tagadeliver ang package kapag hindi naideliver sa araw na yon? So sa madaling salita tamad po ang tagadeliver niyo po, nagtataka po ako kasi lahat po ng pinapadalhan namin, JRS, NINJA, 2GO, Cargo King, AP cargo, FedEx, e dumadating naman po sa bahay namin lahat, kung minsan tumatawag sila pero kadalasan ay diretso na sa gate namin pero po pag LBC niisa po walang dumating sa bahay po namin, ang bahay po namin ay walang house number pero bakit pag iba ang pinapadalhan namin dumadating naman po lahat pati mga mails dumadating naman pero pag LBC na taga lugar pa namin ang taga deliver ni isa tagala walang dumating halos 10X packages na po wala talagang naideliver ni isang beses. Isang beses may kinuha ako sa isang branch niyo sa CPG Tagbilaran din pero sa tapat po ng university ng BISU pero for pick up po yon, tapos sinabi ko sa kanila ang naranasan ko sa ibang branch niyo doon sa CPG Tagbilaran tapat ng COCA COLA Tagbilaran Bohol, tapos sabi niya sir, i complain niyo po para po hindi sila mamihasa. Pero po di ko yon ginawa kasi naawa po ako sa trabahador niyo.tapos yong last na kinuha ko po don din sa branch na yon, sira talaga ang package ko nakikita ko po mismo paano nila pinagtatapon ang mga package doon mga 2-3 months ago na yon, pero hindi po ako nag complain hinayaan ko po yon hindi ko po binalik ang package at binayaran ko po ng walang salita kahit sira. Ngayon po naubos na po yong pasensiya ko kasi lastly, nag order ako sa online po dalawang package po yon, lahat for delivery, sa unang package, so tumawag si delivery man, nagtatanong so sinabi ko ang bahay namin kung nasaan, sumagot ba naman na diko mahanap bahay niyo kasi walang house number kunin niyo nalang sa opisina dahil marami pa akong idedeliver, so sinagot ko bakit pag iba ang pinadalhan ko dumadating man dito sa bahay lahat pero pag LBC ni isa sa mga pinadala k hindi man lang nakadating dito sa bahay, sumagot naman siya kung gusto mong ideliver ko ang package magbayad ka ng 100 pesos para sa delivery fee, sumagot naman ako, kasama naman sa binayaran ko ang delivery fee, sabi naman niya hindi iba yon kasi magpapasko na ganito talaga kapag magpapasko na. Hindi ba masyado naman yatang garapal ang delivery man niyo po? Sa totoo lang lahat ng nagdedeliver sa amin kahit bayad na nagbibigay parin kami don sa taga deliver kasi nga naman alam namin hindi biro ang magdeliver ng marami, pero ang tauhan niyo hindi na nga diliver nang hihingi pa nga dagdag 100 pesos ganon po ba ang trabahador niyo? At sa pangalawa kong order, wala talagang balita kung nasaan na, so nag reorder uli ako, then tumawag ang inorderan ko na maam bakit kayo uli nag order gayong pina cancel niyo naman po ang order niyo sabi ng LBC, so sabi ko wala akong pina cancel na order matagal ko ng hinihintay yan dapat 2weeks ago dumating na yan kaya nga ako nag reorder kasi walang dumating. Bakit po ganyan ang trabahante niyo po tinandaan po talaga ang pangalan ko at pinabalik nalang nila ang order ko pinacancel ng walang abiso sa akin? Napaka walang respeto naman po ng mga tauhan niyo po kung ganon. Isa po ako sa mga regular customers niyo po sana pero ngayon nag aalangan na ako dahil sa mga trabahante niyo po, hindi naman cguro po lahat pero mostly po yong sa CPG tagbilaran Branch niyo po sa tapat ng COCA COLA yon po ang hindi maganda, sana gawan niyo ng aksyon yan kasi mawawalan pa kayo lalo ng mga customers kung ganyan ang mga trabahante niyo, hindi nila mahal ang trabaho nila kaya di sila umaasenso. Hindi ko lang po mapangalanan ang dapat i compalin ko kasi nakalimutan kong itanong ang pangalan niya, at hindi ko alam kong iisang tao lang ba ang tagadeliver sa lugar namin or paiba iba sila.

Ilan bese na saakin ginawa ng nag dedeliver nag ttxt sila ng.

Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P425.00. For queries, call [protected]. Thank you

Hindi porket COD ang aking order ganyan na ggwin nila
D2 po ako sa mariveles bataan nag punta ako d2 sa branch ng mariveles pero doon ko daw ireklamo sa balanga bataan pero d2 na ako nag punta sa website nyu.. Paki aksyonan po naman..

Though I know that LBC may not take time to read the complaints of its customers, I'll post it anyway. Kayo ang "PINAKA" sa lahat ng couriers na nakilala ko. You deserve no star at all. I paid your high rate shipping fee pero ano?! Walang dumarating na package ko from Metrosunnies. Sabi nyo, wrong address which I don't know bakit mali kasi tama naman ang nilagay ko na address when I filled up the order form. I called your CS to update it but after ilang days, wala pa rin. Napaka effective talaga at efficient 😒 Laging nasa tracking page nyo, ready for delivery then all of a sudden ready for claiming sa lower laguna delivery hub?! Ano! Tinatamad kayo magdeliver? Aba! Para saan pa ang shipping fee binabayad sa inyo? Kaliit na item, di madeliver. Grabe talaga kayo! Ang dami ng nagrereklamo sa inyo, magsara na kaya kayo? Kawawa naman yung mga customers na naghihintay ng mga package nila tapos walang dumarating. Up until now, wala pa din ang package ko. Nakakahiya naman sa inyo, ako na kukuha. Baka abutin pa next year e, or worst no delivery at all. NEVER AGAIN TO LBC! YOUR SERVICE SUCKS!

First, tracking no. [protected] was sent last dec. 3 with arrival date of dec. 4 on receipt but it arrived in dec 5 evening, the receivers flight to Saudi was in the afternoon of dec. 5 hence it didn't reach the said person. We called to follow up in dec 4 but nothing happened.

Second, the box was labeled fragile but still when it arrived, the box was open on both sides. We are still checking if there is something lacking inside.