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LBC Express Customer Service Phone, Email, Contacts

LBC Express
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1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LBC Express reviews & complaints 2800

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Newest LBC Express reviews & complaints

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9:27 pm EDT
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LBC Express customer service

Customer service in this branch is really terrible. Early in the morning, Of July 16, 2018 between 9-10 AM only 1 Customer service representative is in the counter. The other one came in close to 10 AM already, spent some time chatting with each other despite the bulk of customers waiting to be served. They don't even smile, seems like they are carrying the weight of the wold's problems in their shoulders.

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9:43 am EDT

LBC Express opened box

my box that I sent thru LBC was opened at some point during delivery and items were missing when the Recepient opened it. When the box was delivered, it had numerous LBC tape on it . The box was also not handled properly. There were items that were broken and canned goods that were burst opened and started to rot inside.
Most of the items that were lost/stolen/taken were food & household items.
Items missing cost at least $50..
tracking # [protected]
confirm #2409801
date of shipment: 05/05/2018
delivery date :07/12/2018
items missing: food/household items

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9:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LBC Express - bdo credit card

Tracking number: [protected] Nagkaron ng shipment issue nung una although naprovide ko naman yung complete address ko, so tumawag ulit ako sa BDO, same address and complete, nagbigay pa ko landmarks, tapos nakamonitor ako sa delivery, jusmiyo wala pa kalahating araw shipment issue agad, hindi nyo man lang pinaabot ng ilang days like 3 days para sana...

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7:49 pm EDT
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LBC Express delivery

I ordered some stuff in Lazada and the courier was LBC. Everytime my order is said to be shipped i always get a notification that they were not able to verify my address. How come I never even received a call during the delivery. And I clearly stated on the address that my house is near the Brgy. Hall, they could have asked the people in the Brgy hall of they know me and Im sure they do. They never even called to verify my address . I never had a problem when it was with 2GO. They call me even before they deliver.

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1:45 am EDT

LBC Express unethical behavior

JULY 12, 2018

[protected]

My colleague transacted with LBC Megamall Branch today (July 12, 2018) for an international remittance whereas she will claim a money from abroad. In the event that she was already on the counter and gave the details, the teller - in the name of Kaye Romantico, said that they cannot process her remittance due to internet error. However, she cannot claim the remittance in other branches because it was already processed in their system. No assurance given just got her number and they will just update her. We went back to claim it again(same day) since no update was given. Upon checking, no action taken it was just then when we suggested to call the main branch for assistance. However no one's calling and they did not put an effort to do something whereas in the first place they knew about the problem in their internet but still transacted the remittance and gave us no choice but to wait. We took a video of the conversation between the teller and my colleague to report them to the management of the bad customer service. And then, they snatched the phone and threw it away claiming of their privacy rights. Now, it heated the incident since it should have not been thrown as damage of property and could have just advised us of the no video. The teller acted wildly exchanging curse words and even said as to why we even transacted with their branch. No manager was there to take over and took action of the situation. We wanted the teller to get suspended or terminated. As to the video, we don't have any plan of sharing it publicly but just to report it directly to their management.

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8:40 pm EDT

LBC Express parcel note received!

June 8, 2018 pinadala saakin yung package and expected date na dumating dito sa mindanao is June 9, 2018. ba't hanggang ngayon hindi parin dumating? 1-2 days shipping nang LBC pro lumampas na sa date. Tracking number [protected]. it is LBC's obligation to ship. we pay for this and then ganito lang mangyayari? wala akong natanggap. do your duties po. please take action with this.

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6:37 am EDT
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LBC Express lbc

Please contact my receiver thru his cellphone number or my email. If you cant locate my delivery address/ laramae.[protected]@gmail.com
Tracking Number
[protected]

Receiver Complete address
Provincial road, Purok 1, Centro #3, Luna, Isabela, Phil.

Date of last transaction status
July 11, 2018 Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels.

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7:58 am EDT

LBC Express delivery time and date

The package is important. I trusted your personnel when they said it will be delivered 2-3 days. I monitored through your LBC track and trace. It stated there: ready for delivery. Please expect delivery within the day. But until now the package is still not delivered. The delivery man called that they don't know the location, that's why the package was not delivered. What a stupid reason!

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12:38 am EDT
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LBC Express documents

Hi, My name is Madelyn Madrid. I send the document from US to Manila last June 25. As far as I know that day also they pick it up from the store going to airport. The lady from the store milpitas told me that night also leaving going to airport. Expected arrive in Manila like 7-10 working day. But now is already July 7. My husband haven't recieve yet. I though ur service guys is really good. But is not. I really regret that am choosing LBC than UPS. Now I feel like no more trusted your LBC. I will tell all my friends what ever my bad experience with u guys. And that documents is really very important. Tracking-[protected]. This gonna be 1st and last that I will send LBC. I'm really disappointed ur service guys.

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Edna Latorre
, US
Jul 10, 2018 5:44 am EDT

Hi!my name is edna latorre.. Rude delivery boy his name carlos santos delivery boy ng sanjose delmonte bulacan..walang respeto sa customer bastos makipag usap..bastos kumatok..
Kapag may sukli ang buyer gusto ung sukli sa kanya nah..LBC pls .makikausap naman po ang mga delivery boy nyo na dapat matoto silang gumalang wag bastos..wag humingi ng sukli qng hindi naman binibigay..or qng hindi binigyan bastusin nalang ang cutomer

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12:50 pm EDT
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LBC Express delivery of passport

Good day!

I applied for a passport in DFA NCR South Alabang branch and availed the LBC courier inside. Transaction date 3/23/18. Tracking number [protected]. Delivery guy handed over my passport to the village guard and left. I was lucky that the guard brought it to my home.

A passport is a LEGAL document and should be handed over only to the OWNER or appointed person by the owner who presents an ID and authorization letter. I suppose this is your guideline.

I feel really disappointed in your service. Considering we pay for 150 php for this because we would like to avoid any hassles. But your delivery man could have brought me problems should the person he endorsed my parcel with (who was not even related to me) fail to give me my passport.

Hoping to have a valid explanation on this incident. Thanks.

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11:57 pm EDT

LBC Express ankle support foot drop brace orthosis splint recovery stabiliser protector - tracking #[[protected]]

Hi, I want to ask why you cant find my location i ordered Ankle Support Foot Drop Brace Orthosis Splint Recovery Stabiliser Protector with Tracking #[[protected]], i always track my order on lazada ang always says

"Your package has been shipped with LBC with tracking number [[protected]]. For more details on your shipment, you can go to LBC Tracking. Please allow 24 - 48 hours for your package status to be reflected on their website."

Thanks,

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10:30 pm EDT

LBC Express failed to deliver and just declare payment problem or refused by the consignee

i ordered through an online shopping site something for my boyfriend's birthday.. the online seller shipped my order to Cebu through LBC express last June 22, 2018.. the tracking # was [protected].. i received a text message from LBC computer system last June 25, 2018 that my shipment is ready for delivery and i should expect delivery within the day but it didn't arrive.. i received the same message last June 26, 2018 but again, it didn't arrive.. i kept on sending LBC track and trace and i was really surprised last June 29, 2018 that they already forwarded my shipment to Manila..! i was in the area from 7AM to 6PM the whole week and i even told our security guard that i am expecting a shipment from LBC.. usually, LBC's delivery man will inform the consignee upon his arrival to the area but i didn't receive any message.. i called LBC's customer service twice as soon as i saw your posted update and they told me that they will make a report but nothing happened as it was returned to the online seller.. the online seller shipped it again last July 2, 2018.. with the tracking # [protected].. i received the same text message from LBC computer system that my shipment is ready for delivery last July 3, 2018.. i waited but as expected, it didn't arrive.. they posted last July 4, 2018 that shipment was not delivered due to payment issues.. and i received the same message again last July 4 and 5, 2018 and until now (July 6, 2018), it didn't arrive.. i called the customer service hotline yesterday and told me that he will make a report about it but i think my parcel will be returned to sender again (for the 2nd time) because it is now forwarded to LBC CENTRAL EXCHANGE..! my area is not difficult to find since it's a famous university's address in Cebu and i stated the address completely (even the floor and name of the building) and the online seller wrote my cellphone number on the parcel.. we are paying right and we deserve the right service.. i thought LBC is HARI NG PADALA but i think LBC is HARI NG KAPALPAKAN..!

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1:18 pm EDT
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LBC Express delivery for an online order

Tracking # is [protected]. I ordered a Mary Kay Starter kit worth P1500 from a trusted dealer. Now, we got a confirmation number from LBC for the said order on June 28 and it clearly stated that TAT is 3-5 days. On June 30, Saturday, it was my day off and for the whole day I was just at home. Here comes Saturday evening, we left for Oslob. A week had passed and still, no order from LBC came. So after following up on it, I got this stupid message that on June 30, they tried to come here but the house was closed. What the heck?! I was home the whole morning and afternoon! I noticed 2 missed calls from an unknown number, and I'm not even sure if it came from LBC or not. Now you would expect a responsible courier to at least text you about your order. But no! I did not receive a single text! Instead, onJuly 2, they left this to an "authorized person" named Annabelle Matabilas. I do not even know this [censored]ing person! And I do not remember assigning it to an "authorized person." Why the [censored] would they leave my package to an unknown [censored]ing person?! I want to sue LBC for this!

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6:25 am EDT
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LBC Express package lost

Pinadala ko yung box ko noong june 19, 2018
Hindi dumating sa pinadalhan ko, araw araw ko gi track at tinawag para follow up pero mga walang kwenta at paasa. At sa araw na ito tumawag sila sa, akin sabi nawawala daw yung bagahe ko, anong ka tarantaduhan ito bakit ba ninakaw? Maliit na halaga lang yan pero yung effort at hardwork ko para lang mka padala ng regalo sa anak kung nag graduate. Kailangan bayaran nyu at kung hindi magsampa ako ng Case againts sa inyu.

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Update by Jhoneil
Jul 05, 2018 8:52 am EDT

Im sending an air frieght cargo on june 19until now still ddnt come. And everyday i track the number but the result is still the same. And by this day the lbc agent was calling they told me that my package is lost.
It's so bad it's very worst air cargo the steal all my effort and hard work for this things.
So Stupid

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10:43 pm EDT
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LBC Express document

Lbc pls. pki deliver sa adress na to #18 pansol ave. brgy. pansol quezon city, yung pra k vivian/vivien lopez na galing k peregrina amba. mlpit lng sa up town center mall ang adtess n yan. trcking no. [protected]. pki twagan n rin tong no.[protected], [protected] kung d p rin nyo mahanap ang address. kailangan na namin yung dicument asap.
Last track ko napunta na sa bagong silang... ang layo nmn sa address namin.
Slmt.

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Update by bembem
Jul 05, 2018 7:22 am EDT

pls...again im here to ask help. pls pki dlvr na po yung pra k vivian /vivien lopez. tracking no.[protected]. Dpo namin mkukuha yun sa bagong silang kc d nmn yun ang address nkalagay sa sobre tsaka door to door yun. we need it badly. my address #18 pansol ave.brgy.pansol q.c. near UP TOWN CENTER.
kontak this no.[protected], [protected].
Dba meron nmn kyo hinihingi na kontak no sa ngpadala at yung papadalhan? bkit d nyo naisipan twgan yung recepient kung d nyo mahnp ang adress? pls.lng pki dlvr na sa tamng address. ty.

Update by bembem
Jul 05, 2018 12:41 am EDT

lbc...sana maideliver n po yung item tracking no.[protected] k vivian/vivien lopez. ito ulit add.#18 PANSOL AVE.BRGY.PANSOL QUEZON CITY..near UP TOWN CENTER.

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12:58 pm EDT

LBC Express parcel was not delivered

Hi I would like to know about my parcel
tracking numbers
#179961755976
#179961755996
I would like to know what happened to the deliveries of these parcels.
And how can I get my items back to my location or somehow send it back to the
nearest LBC in my location.

My location is
B8 L2 Colayco St. Woodsite 3 Bahayang Pag-asa Imus, Cavite
[protected]@gmail.com
info.[protected]@gmail.com

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1:31 am EDT

LBC Express undelivered parcel

To whom it may concern,
Tanong ko lang po kung anu na nangyari sa pinadala ng kapatid ko na documents nung june 26, 2018 tracking no.[protected],. Place deliver from lbc gaisano city lapaz iloilo to bagong buhay cabanatuan city nueva ecija.. Door to door po siya.. Pero hanggang ngayon wala padin dumating dito sa amin.. Merong nman phone no na nka lagay. D manlang kami tinatawagan kung anu na nangyari..

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4:36 pm EDT
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LBC Express delivery of a parcel that should be received on july 02, 2018

Hello po pwede po magpahelp tungkol po doon sa shipment ng parcel ko po na dapat July 02 2018 ko pa po nakuha. Sabi po sa update ng parcel ko po, may shipment issue po. Paano ko po malalaman yung shipment issue? LBC sana you'll get back to me po, nag-email na po ako sainyo (alexandramendoza.[protected]@gmail.com or [protected]). Sana po mareceive ko na po yung parcel ko po. Thank you po.

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Update by PJM021800
Jul 02, 2018 4:24 pm EDT

I received an update regarding the parcel that should be sent to me by LBC. However, the update that I received was about "Shipment issue. Please get in touch with us through our official customer care channels." How am I going to get in touch with LBC Express? And what kind of shipment issue?

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7:47 am EDT

LBC Express delivery

Hi
Gusto ko lang po sana i call attention ng LBC base po sa supplier ang nagpipick up sa kanila is LBC may PAGKASINUNGALING din po kasi yung courier na LBC na yan, how come na sabihin nila sa supplier na nagdeliver sila walang tao sa bahay namin eh ang status is nasa BAE HUB DASMARINAS pa yung item. Please i wanted to know if totoo ba sinasabi ng LBC na yan mga 3 days narin na ganun status. Please need your answer.

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2:59 am EDT
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LBC Express [protected]

Hi LBC,

I am from the province of Sorsogon and cant give you a call since we live in one of the Barrios and has poor mobile phone signals. Okay, I have 3 items that was supposed to be delivered here in Sorsogon, but only items reached their destination.

[protected], [protected] these 2 tracking numbers reached LBC Sorsogon and [protected] - still has no update for almost 3 days now.

Ive been monitoring the items since it was shipped through your website and it is frustrating.

Can anyone from your team give me an assistance? as this is really frustrating,

BTW, I tried getting in touch with your Facebook team and they are useless.

Reached me through my email: [protected]@gmail.com

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LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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