LBC Express
reviews and complaints

Bakit poh ganun yung mga employees nyo, kung di suplada, tamad, kasi i ordered korean bag from shopee and breast pump, nung tinatrack ko, out for delivery n sya, i waited for so long, pro nbalitaan ko nlang binalik yung item ko, tnatamad plang mghatid yung delivery boy ninyo, nung ngreklamo ako s employee nyo dun s delivery hub kidapawan, ngtataray pa c ate, dpat bgyan nyo ng diciplinary action yan, next time s JRS nlang ako, cgurado pang mkakarating yung item ko, di bale nang mahal...

Shipment is with concern. Please get in touch with us through our official customer care channels. Mayroon akong inorder sa shoppee na may tracking number na [protected]. Nung first day nang pagdeliver mga 5pm dumating daw yung padala tapos hinanap ako pero wala ako dun dahil may pasok ako sinabihan naman nang kapatid ko na pwede siya yung kumuha nang padala dahil iniwan ko naman sa kanya yung money pero hindi naman binigay yung parcel sa kanya at bigla lang daw umalis yung lalaki. Pagtingin ko sa tracker yung nakalagay is refused to accept daw yung nakalagay yung apelyido ko. The second day dahil sabado andun lang ako sa bahay at nakita ko sa lbc na ready to deliver na yung package. Naghintay ako pero walang dumating. Tiningnan ko sa lbc nakalagay ulit na refused to accept daw pero wala naman may pumunta sa amin. Ang mas malala pa yung nagrefuse daw is cnee yung pangalan ni hindi ko nga yun kilala. Tapos ngayon ako pa daw ang kailangan magcontact sa kanila dahil daw may concerns yung padala

I ordered for cash on delivery amounted ₱450.00 I gave ₱1000.00 and went inside the house for a few mins to check if I have an exact amount instead. But when I came back outside the gate, the delivery guy was gone. What kind of employees do you have. Very dishonest! I mean, no matter how long you outside if you havent given the change why would you leave! I need that money back and that delivery guy to be fired!

I've seen that most of the complaints here have no actual replies, LBC YOU NEED TO AT LEAST SEND A RESPONSE!
Bakit everytime na gadget or something costly yung ipinapaship sakin o ipinapaship ko lagi nalang may problem
the last time i checked the package, tracker says it's out for delivery, after checking it again tracker says "Shipment issue. Please get in touch with us through our official customer care channels."
is there really an issue or is it another case or delivery man tardiness and lies

because i experienced something similar like this before, and found out that the delivery man actually lied, there really was no problem, he just didn't really tried to deliver the item, the delivery man, himself said that, and yes i was too disappointed

Nagorder ako ng crib from lazada then natanggap namin yung item from lbc pagbukas ko ng box sira sya akala namin nung una mayos sya yun pala sira na talaga sya tapos wala bang binigay saamin na resibo gusto namin sya irefund tinawag namin sa lazada ang sabi saamin sainyo sabihin para mabalik yung pera namin kasi ipambibili namin ng mas maganda at mas maayos na crib kaya ibalik nyo yung pera as soon as possible para magkacrib na yung anak ko kawawa naman ang bilis bilis nyo ideliver tapos an tagal tagal nyo ibalik pera namin lugi kami kaya ayusin nyo tong ginawa nyo bago masira pangalan nyo

Reklamo qlng po ung ngdedeliver nyo dto sa bulakan bulacan, umorder po aq from Lazada, nung pmunta po kc sya nung unang araw well po ako s bhay nsa Lto po aq tmawag nman po sya at sbi q qng San nya ko pwede punthan o qng pwede syang dmaan sa hpon kpg tpos nya mgdeliver sa iba, bukas nlng dw po sya bblik, tpos knabukasan kinontact qpo pra masiguradong mkuha nyung order, tpos hndi po sya dmating kinabukasan hninty qpo at tnext Ng maaga sbi nya nsa bodega pdaw sya at before lunch ddting, Kya hninty qlng po tpos ngmsg.po Ng umorder nlng aq uli at nbalik ndaw plastic nya s bodega ung item at bka nasoli nsa shipper...pkiaksyonan nman po sna, slamat po.

Magrereklamo lang po ako sa LBC branch po ninyo dito sa Obdullas Hotel, Dumaguete City..Magpapadala po sana ako ng kwintas kanina dun sa nasabing branch.Tinanong po ako ng agent kung ano daw po ipapadala ko..Ang sabi ko sa kanya na tunay na kwintas..Bigla nlng po nya akong sinagot na hindi na daw po sila tumatanggap ng tunay na alahas dahil daw marami ng incidente na nawala ang parcel ng alahas ilang branch..At may memo daw po na dumating.Tinanong ko siya kung kelan pa ba yang memo nyo?Sabi nya matagal na daw po.Kaya sinagot ko sya, kung matagal na bakit ngayon may natanggap ako na mga alahas galing sa supplier ko?Tsaka LBC ang official courier namin.Tapos sinabi nlng nya na bsta po pam hindi napo kami allowed.Kaya lumipat ako sa ibang branch..Pinadeclare ko nlng kaagad na fashion jewelry para lng mpadala..Inirisk ko nlng po.Ano po ba totoo?Pls I need an answer..Thanks

I Lindley Villegas Ignacio, I have s delivery that was apparently delivered last December 4 2017 with tracking number [protected]. Upon checking a certain Janina Liwanag received the package on my behalf. Just to state the circumstances, December 4 is a Monday, our branch/ office does not open Mondays, we have no employee/ representative that goes by the name Janina Liwanag. As confirm by the sender package was sent December 1 if the receiver intended to return it was supposed to be on your possession by now otherwise it was not returned at all. This package is VERY important to me and I have the right to demand why it was handed not to the RIGHTFUL consignee. I have already called your call center and until now I have not received any update. If I will not be given an acceptable reason for this mishap I will file this complaint to SEC and DTI to addressed my concern properly.

This is happened several times. The LBC branch in Visayas Avenue always closes before 7 o'clock and yet it was posted on their service hours that M-F 9:00-17:00. I arrived yesterday, 31 January 2018 at exactly 18:40 so I believe I still have 20 minutes left to pay my bills. Where is customer service here? Does this mean that they will cater transactions only at 18:00? or is it 18:30? Please ensure to post correct service hours.

This is I guess my 6th time to reorder my item at shoppee coz my item was not delivered successfully bec of incorrect address. You were able to deliver my items in Dec. and a week after I ordered another item and cancelled it because you could not locate my address. I specifically provided all the landmarks you need but still failed to deliver. I again called your cust service and was told that they will rectify the issue, and guess what you still returned the item to seller. Is it hard for your driver to ask direction? are they deaf? for how many times i tried to reorder my item, and still you failed to find my address, but then again you were able to deliver an item to that same exact address?

A mail send by nimrod comiling from tagbilaran city with tracking # [protected] last january 25, 2018 on or about 9am for Rufino comiling III. According to LBC antipolo circumferencial on or about 8:30am the mail was out for delivery and I waited until night.
The said documents are very necissary to be submitted on january 26, 9am to 12nn to Social housing and finance corporation. But until now not delivered, my brother put my cellphone number to contack me during delivery. Someone called my number at about 9:11pm last night and said from LBC but the conversation cut, I tried to call ball twice but no answered.
Where is the promise of LBC to deliver within 24hours and now 57hours past not delivered.

nakakairita ung staff nio LBC Bankers... ung ipapadala ko wala pang 3kl pero sa large nilagay... at ang usapan namin idedeliver hanggang ngaun wala pa din... sana cnabi nia sken na walang deliver dun... at bago pa un ang haba ng pinila ko tapos ssbhin hindi pwede magpadala ng walang ID so pina sign up nila ako ayaw pa din... tapos nung nagdala na ako ng ID at ung pina sign up sken nung pagbalik ko di naman pinansin kc ok lng daw... paki sabihan ang staff nio kc nkakainis at ang babagal kumilos paki bigyan ng action salamat

Just want to know if you have any plans to deliver my package?! You posted a status last January 20 that delivery failed due to consignee unknown. When in fact BLACK ARROW was able to deliver my package last week with the same address. No second attempt or text message to follow up since contact number is provided to you by the seller. I personally went to your warehouse in Bacolod last January 24 to get my package and found out that you are still segregating packages and my package is for delivery the next day. So why posted the status consignee unknown? You insisted that I should not wait for you to get my package since you will deliver it tomorrow as it will take time finding my package and you have lots of shopee deliveries. So I went home just because I was so understanding. I've waited two days already for you to deliver my package! I'm 9 months pregnant and invested time, effort and money in going to your warehouse. Now you tell me if I don't have the reason to file a complaint! BLACK ARROW delivers on time. I don't think your tag line suits you! You should
Let go of shopee if you can't meet its demands!

Hello po..last jan 15 pa po pinadala package ko po ni ms fathima manalo. Hanggang ngaun pong jan 26 hndi pa rin po dumadating. Ask ko lng po saan na po napunta package po sakin na un...pls reply asap po...mlaking amount po ang pinambili ko po dun. Npkatagal nman po ng service nyo. Kung maaari lang po na pkibilisan po pagforward natong messege ko po. At sobra sobra na po pagtitiis ko kaya lng hndi ko nq po matagalan sobrang bagal ng serbisyo nyo po..mdmi pa po akong drting na package kung gnito po ang service nyo ipapafull out ko nlng po.sa sobrang inis ko po at hndi gnito serbisyo na nararapat saming mga client nyo

I order this item Last January 19 with order ID18011910161UJ9S and 18011910171UKSN from newell.shop here in SHOPEE. Tracking number is [protected]-RNQC and [protected]-VLSW. I haven't received it yet. But the supplier called me and ask me why I did not accept the parcel? No one from LBC came here to ask me about it. The supplier is really mad at me and telling me why i didn't accept my orders.

I send this last january 23, 2018 at 5:10pm...
The teller ask me if saan ko sya ipapadala..and then i replied sa ever gotesco commonwealth near from my husband house...so ok...i got my cope of transaction slip with the said address... then today january 25 my husband got a text messge from LBC that he can now claim the parcel/documents to LBC SM manila..so i wonder why ist SM MANILA...the adress in my slip is ever gotesco.

I am so very disppointed with this... i trust ur company..
The teller name RHIA ANN PRADO.
And i here in BACOLOD city.thanks

"Shipment issue. Please get in touch with us through our official customer care channels."

This is what the LBC Tracker says. Nagpaship po ako Saturday then I tracked the parcel kahapon (January 24, 2018). Yung nakalagay ready for delivery and expect it within the day. Nung chineck ko ulit ngayong araw yan na yung naka-display. Ano kayang issues yung na-encounter nila? I paid the shipping fee. So, I wanted to know kung anong nangyari sa parcel ko with tracking number [protected]. Looking forward to address this concern as soon as possible. Thanks.

Jan 24, 2018

Today yung nanay ko po ang nagreceive ng box ko galing lbc mga bandang hapon di ko alam kasi tulog ako at di ko ineexpect na ngayon darating yung delivery kasi sa tracking ko sa lbc wala naman nakalagay na ngayon daw madedeliver. And yung delivery man/boy sabi ng nanay ko wala man lang pinapirma na kahit ano sa nanay ko na nareceive ko na yung box, nagtanong lang kung dun daw sa address nakatira si Lhey which is ako yun at umalis nalang bigla. Ngayon 6pm ko na nabuksan yung box at wala namang kaduda duda na may sira yung box kasi sobrang sealed naman pati yung mga tape at walang butas so binuksan ko at ayon nga pagbukas ko box at accessories nalang ang nasa box at wala na yung mismong cellphone. Inorder ko kasi online is samsung a9 2016 sa CKVGS na page sa Fb at yung mga reviews naman don talagang 5stars at bago nila ipadala sakin yung order ko may mga proofs sila na pic ng mismong box ko na may resibo na ipinadala na nila galing lbc order ko. Sa halagang 4k yung inorder ko. Nasa photos na din na kasama na iuupload ko dito para malaman niyo na legit yung pinagorderan ko kaya imposible na sila ang may kasalanan kasi mag bibigay daw sila ng copy ng cctv sa lbc na pinadala nila yung order ko na andon yung cellphone ko. Nakakapagtaka lang almost 4days tumagal bago ipadeliver yung box ko galing cainta cargo hub kasi january 20 nagarrived doon yung box and ngayong jan 24 lang naiship. Tapos kinuha pa yung cellphone ko. Sana naman maaksyunan to agad mabagal na nga serbisyo niyo nangunguha pa kayo ng hindi sa inyo. Nakakahiya yung sistema niyong ganyan basta lang makapanloko kayo ng tao umaasa na darating ng maayos sa kanila hari ng padala pero kulang kulang ipapadala sakin? Pag di to na aksyunan agad agad mapipilitan akong mag file ng complaint sa korte o ipatulfo kayo. Sana man lang maibalik niyo yug Cellphone o kahit bayaran niyo nalang ng halagang 4k!

Its been two days since the last due date arrived from my delivery but my package was no yet arrived I checked in in the tracking page but I got this "we tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." I have been using that address for a long time now and it delivered my orders properly but this is the first time this happened and we are in a hurry to buy this product, "we would like to cancel our order" very dissapointed