I just want to air my disappointment with lazada.com.ph. Only this 3rd week of February, I purchased chictees dress large size.worth 999.00 php. they said if its your second order, shipping charge is free. But to my dismay I paid additional charge of 99.00 though that was my 3rd purchase already so all in all I paid 1098.00. Worst thing is, when I checked the item it was a wrong size, instead of large they gave me XL. I called up the customer service and asked for a refund they told me to send back the item to them but they will give back the shipping fee in which I paid 115.00 for sending it back. You know the reason why i chose online shopping is I dont have time to go to the malls, but i was forced to deal with this because I want them to give my money back. It was only last march 8 when I received confirmation that I can claim my refund amounting to 1, 000. Isn't it too disappointing and too unfair on my part. For its not my fault, I spent 1213.00, but only 1, 000 php was given back to me. But I promised and even told my friends about my experience and never to purchase from lazada anymore. I dare lazada for this comment, now tell me isnt it too unfair for your customer like me?
This is irene, and I can stand to what i've posted here