LawDepot / Sequiter
reviews and complaints

My experience with Janet Metz was nothing short of amazing, as she patiently guided me though some edits and I had quite a bit of anxiety due to the time spent creating the document and was greatly concerned about loosing information in the process of saving and downloading the document. I ended up needing to recontact her about helping me save some last minute edits to the document and she helped patiently with that as well. There is no way to state how much I appreciated her level of professionalism. Thank you, please share my regards with Janet.

Sincerely, Sylvia Marie Buck

I used LawDepot.com to write up a medical power of attorney for my child who was going on vacation with her grandparents. It was so quick easy to use. I only used it the one time and forgot to cancel my membership before being charged. After seeing it on my bank statement, I called customer service and simply asked for my account to be cancelled. The woman I spoke with was so friendly and even offered to refund my payment back to me, along with an email confirmation of both the cancellation and refund. I would absolutely recommend them as well as use them again, if need be, in the future!

At first I was skeptical, and like any other FREE TRIAL I knew there is a catch. I needed to submit a Operating Agreement document for my LLC so I need a template. I tried Law Depot and it was very simple and easy, you answer the basic questions and they guide you the rest... I was able to download my completed AO in Word doc and also saved a copy on the LawDepot page. I didn't mind the one time charge of $33 it was worth it.
Now 2 months later, I needed another set of corp documents for my small business, and they have a template for it! Satisfied, I decided to pay for the 1 year subscription, it seems they have a template for just about anything I need. Thanks LawDepot.

You have a "keeper" in Janet Metz... right off the bat I could "hear" the smile on her face... Customer Service has the potential to be a grueling experience for customer AND the company rep alike... however, this young lady has the skill set to bring the issues of concern into immediate perspective, in an incredibly polite and "hopeful" manner. I know it sounds like a small thing, but from my perspective it is huge when professionalism is felt personally... I mattered... and I will be back... and I think even more importantly, I have no reservations whatsoever in recommending your service to others. Additionally, the option Janet explained for such a low volume user as I will be explored on the next visit.

It is such a shame to see the negative reviews from people who failed to be responsible enough to cancel the free trial within the 7 day time frame.
I have used this service MANY times and have always been satisfied with the document, happy with customer service and when I had my own attorney check a lease that I compiled, he said it was legit.
If you use this service and think you can rush along, don't do it. Take your time, be careful, read the agreement for the free trial, don't be a jerk and just call them later to cancel after you FORGET.

This is a great service in a world where so many scams are running rampant.
They work hard and are there to help their clients.

I will be back again and again. MUCH better than Legal Zoom for leases and tenant documents.

Thank you.

Mary Franklin
R3 Industrial Consulting
Elk Grove, California

We needed to create a purchase agreement to acquire a portfolio of managed properties and our usual solicitor quoted "at least ?4000" so thought we'd try LawDepot to see if there was a viable alternative. The template completion process couldn't have been easier and the quality of the final document was excellent. The vendors were complimentary and signed the agreement without modification. The payment options for this service were very fair but as this was a one-off with very little chance of further need to access, we chose the free trail/cancel after 1 week option. This worked perfectly and we now feel churlish that we got such great value and service for nothing. When we offered to pay them something, they just said "give us a review and bear us in mind if you need us again". What great people to deal with and what a superb service

First time landlord here, and the purchase and move in came the during the pandemic and social distancing. With all of this coming down, and my newness staring back at me, I decided to give LawDepot a try. Man, they saved me, big time.

Of course, I had to look up local ordinances specific to my state and county, but I knew I had to do this. Then I needed to a good rental lease agreement that could also contain specific clauses unique to the property. They had an excellent template of it and I came out of this not only keeping myself and my tenants safe, I came off looking like a total pro. Not the case, but fake it til you make it, right?

- I was able to use their Rental Lease Agreement.
- A Walk Through Check List for before and after tenants move in.
- And a standard Lease Agreement with all the most important basics to keep me on track.

My nephew has started to buy rental homes, too. And I've recommended LawDepot to him as well.
I can't say enough good things about them.

Genna Pinnick, San Francisco

I was a little nervous (just before putting my card detail in and checking reviews on this site) - however i read them and proceeded. Let me tell you...
The free trial IS a free trial - just remember to canx subscription if you don't wish to proceed before the week is up - (it does tell you this)
I had a need for a commercial rental template
The site was easy to use - logical and i had no trouble drafting the extra things it needed (as all very simple)
The process is easy
Despite the fact that i have now canx my free trial -and probably to the dissapointment of the company owners - i must say that will be using this site again and will probably subsribe.
We are an SME business and a site like this is great for our needs rather than consult a costly contract solicitor (as this was a basic need)
One thing i would say to the site owners is... should the cost for a monthly/yearly subscription been much less, i would have not hesitated to subscribe however, a business like ours would only need to use your services two or three times a year and your subscription prices made this non-viable to achieve

I have given five stars here as it's quite fitting and i also know (as our company gets reviews) - that sometimes, people will wrongly moan about things that aren't really true or relevant. I hope this brings the ratings up for lawdepot.co.uk - thank you.

I was a little apprehensive about using these types of services that want a credit card and then say you can cancel when you are done. You will not get billed I was promised as long as I cancel within the seven days. I just needed one document, I had called to make sure that that was okay with this company, greeted by a lady named Carolina who was so sweet and kind not to mention knowledgeable, she assured me just to get my one document and if I ever needed your services again to go back to depot which I will next summer. Right now I just needed it for one document. After going in and getting my document I had troubles again, only this time with my computer, call back in Carolina directed me and showed me exactly what to do. The third time, I needed to call in and cancel the account, and find my documents since my computer was having issues, This time I spoke with another friendly rep named Kathleen, or Kathy not sure of her name now, however she was just as amazing as Carolina, she found my documents, email them to me told me exactly what my problem was, maybe I should update my browser LOL. My point was these ladies were very professional, went out of their way to help me! You just don't get service like this anymore! When I have my fortune 500 company I will be sure to look at these ladies up and have them work for me! Thank you again, you both went above and beyond and I really appreciate it! David J small ***104

Similar to a snake I would advise not to get too close to lawdepot or you will get bit. I'm absolutely positive that if you use their service to the fullest extent you can it is well worth the money. However if you intend to look into their service for a one-time use I strongly advise you avoid lawdepot.

I signed up for their 7 day free trial, and either my cancelation attempt was unsuccessful, similar to other reviews here, or I simply forgot, as it has been so long I cannot clearly recall. I did not end up using their service and did not end up going with the loan document I was looking into. However, this is where it gets predatory, I have since seen not a single email from this service provider regarding my account, its inactivity, billing, nor a single promotional email. Almost all online services send you emails telling you about new products or offers. This one will not because a large portion of their income comes from people forgetting about them so they can continue to collect, as they did with me. If they sent you something telling you about a great new service they offer, you might realize your still subscribed to a service you don't use and cancel, which they do not want. I have now lost $330 due to my own stupidity with not keeping a closer eye on my accounts, and due to their shady business model. I am now in a struggling financial position and was combing through my bank statements and discovered these reoccurring charges. I called their phone number and the very first extension option mentioned is to cancel their subscription, which is awfully telling of their business model. After canceling through their representative I reviewed my situation with her and explained my understanding of it being my fault, I asked if I could at least receive a partial refund due to not once using their service. She quickly told me that was not going to happen. I understand that they have no legal obligation to do so, but to me not even offering to refund 4,2 or even a single payment for a completely unused service is shameful. I'm sure their upper management staff and directors are very pleased with their borderline thievery when they check their account balances, but judging by the tone and mannerisms of their billing reps, it is very tough on their front line employees who have to deal with the results of their business practices. I am not one to beat a dead horse and once I was told I had no chance at any refund I said goodbye and hung up, but im sure their reps have to listen to dozens pleading and begging to them every day to help them out with a horrible situation that they didn't even know they were in. I could not work in that position to be sure.

Then to see their copied and pasted responses here on this site filled with an explanation of how you are paying for access and not the service, so they have full right to keep your money is very disheartening. I'm sure their employees occasionally feel very blue at the end of their work day working for a company such as this. I know that MY very limited interaction with this business has left me feeling sad and blue. But I can thank Lawdepot for one thing at least. Although when it comes to me, and many others, they have only taken from me, without giving anything in return, I can say I have learned a $330 lesson that I won't be forgetting. So thank you Lawdepot, thank you for being so wretched in your practices that you will have forever helped me to keep a more watchful eye out for companies such as yours, and hopefully this $330 of mine that you have will save me more than that in the future.

I have been paying a monthly fee of $33.00 for the past year or so, and now that i am in need to print a Tenancy Agreement, i am not able to. There is no where to make a phone call and it has been very time consuming to say the least in trying to do my job.

I can be contacted on [protected] - Betty

This is one of those websites that scams you with their "free trial" and then gets you on their monthly subscription plan WITH NO SIGN OF IT. Only a sign-up confirmation email. They will send you some template over and over telling you it was stated in the agreement and that it's your fault because you should have checked your statement, but there's something funny about this company. I've never experienced that before. They have a 118 day return policy to save them from returning all your money when you realize that $33 is being taken from your account every month. I lost $429 to this company and they did absolutely nothing for me. I printed a free document with my trial on the first day, never logged in since and they still hit me with that sorry response. They were only willing to give me 4 out of 13 months worth of my money back. I hate companies that thrive on this sort of business model. Shady written all over it. They offer no solutions other than their templated response. Awful "customer service."

This company is completely trash it is a waste of your time and money if you need any legal documents go to a different company the customer service reps do not want to speak with you when you are canceling the services that they advertise for is false they do not have time to speak with you and they have poor very poor customer service skills they wouldn't even let me get a word in once they heard cancel don't waste your time nor your money

I am absolutely sure that this company is a scam. Please, beware and stay away from them. Just like other irresponsible companies, they are very quick in taking the money and too slow to provide a good service.
Plus, I didn't get my business number and I had to make numerous calls to receive it. Appalling. Don't understand what's the point of using LawDepot if I did everything for them.

Just as someone else wrote: Financially a nightmare.
I got the one time form but did not go back to the website (being extremely busy with medical issues) and thy kept charging me monthly.
They claimed that they sent me an email to warren me that my credit card will be charged monthly but no email was ever sent...

They continued to charge me for a subscription I did not intend to do. Called them they arranged a refund, but only partial. They are aggressive though try to be "nice"and make it very hard to talk to a supervisor level.

I will NEVER use them again and hope no one else does and that they will be charged big time one day! total scam.

I joined this website and even paid for a membership because I needed to download blank forms. But only later I discovered that membership is useless and this whole site is ridiculous. Even if you become a member you are not able to download any blank forms! After I went through the process of filling out the forms online I tried to print them out. But you cannot print out anything without paying more money! I already paid for a membership! I don't see the reason membership even exist on this site, because it does not give you anything! This site is pathetic and I wanted to cancel my membership, but I have no idea how to do that! Asked their customer service, but there was no answer. Hate this website!

I registered with my credit card for the free trial of one week. I filled in my power of attorney and was ready to save it and print it. When I printed it, it looked all scribbled up on top of the writing. And when I copied and paste in words, the words were not visible and the formatting could not be changed. SO in other words, free for what? I got nothing except a waste of time. It was fishy how they were so nice about reassuring me that I could cancel anytime and my card would not be charged. ok, it sounds too good to be true and it was. it's not free and its a waste of time.

This FREE Trial hook is a system set up to deceive you unknowingly into a monthly "subscription" and it is very difficult to cancel. I assure you I did not willingly agree to $33.00 a month and I assure you they did not send an e-mail to the address listed on the sign up as any legitimate business would. The number of consumer complaints leads one to believe LawDepot is set up to deliberately deceive customers. BBB has 89 complaints yet rate them A+. How does that work? Apparently a satisfied customer is not their goal or the goal of BBB. When you call Lawdepot.com they lie about most everything. DON"T TRUST WHAT THEY TELL YOU. Ask for a confirmation e-mail, which you will not get. Their FREE trial becomes a contract for monthly billing of $33.00 by adhesion. BE VERY CAREFUL. NOTHING they said in any phone call has come to pass. They are set up to deceive and they do that well. That doesn't make them good guys. They are low life thieves taking money from customers who believed and trusted their advertising and who were duped - not clearly understanding they'd be married for life to LawDepot. They DO NOT issue an invoice or provide any notice to alert the customer to their nefarious tactics. They put nothing in plain sight. They refused to send me the terms and conditions which I allegedly agreed to. If they operated in an open and fair method to which they elude, their little scam would fold in no time. They are penny wise and pound foolish. Cheap scoundrels of the lowest kind. My complaint shall next be sent to the state Attoneys General.

LawDepot is running a credit card scam: BEWARE !
They are nice on the phone while they lull you into believing they will cancel the “subscription” that you didn’t know you agreed to in “Terms and Conditions”. Try LawDeot for FREE and your married for life. They hid the fact that you use them once you get billed repeatedly. Once they have your account number they will continue to bill even after you call them to STOP the unauthorized billing for services not received. It’s like talking to a drug addict who promises to stop, they can't seem to stop charging for a monthly subscription you did not intend. You must Cancel your Credit Card immediately because LawDepot will tell you one thing and not do it. They may wait a month and begin charging you again. They are con artists, running a credit card scam. File a complaint with your Attorney General, Federal Trade Commission. Ill be adding the Canadian equivalent to file a complaint as soon as I find it.

They are operating a 'con' once you buy something from them they start taking your money each month, they never let you know when it start and when they take monthly subscriptions and when you try to get your money back they won't refund your money - buyer beware, they use their purchasing process to trap you into a subscription - there must be thousands of people and companies who atre paying their subscriptions without knowing that they signed up for a subscription.

Financially a nightmare, although the Roommate Agreement was fine. They are nice on the phone (Canadians) but can't seem to stop charging me for a subscription I did not intend to opt into. Called them within 20 minutes of accidental click, they sympathized and arranged a refund. Fine. But 4 months later I am being charged again and after calling them I contacted my bank to cancel the debit card (and get another one with a new number so they can't access it). Just BE REALLY CAREFUL and move slowly during the one-time purchase/free week-long trial opt-in and read carefully before clicking. They act like it isn't one, but their aggressive, wordy "free" thingy has scam all over it ... and even at the supervisor level they don't seem to be able to fully cancel taking your money.

I paid for an affidavit on LawDepot.com. I filled out the information, paid for the fee, with the 'peace of mind' provision. Then tried to access the document. I wasn't able to do so. I tried their immediate on line support, but it was not available. I tried their phone line, but they were closed, then I sent an email and got an auto reply stating that they would get back to me in 2 business days. I needed the document IMMEDIATELY. I had to have it signed and noterized by a person who was there that day only. I could not get the document printed as it wouldn't show up for me to print and I couldn't reach the support people.

I had to go back to my search page and pay for another service to provide the affidavit...which strangly enough, I was able to get in a matter of minutes at 1/3 the price of LawDepot.com

I tried to contact them to get a refund, however it seems that their refund policy just doesn't exist...even if thier system wasn't able to provide the document or service requested. So essentially they can charge you, but are not promising to provide the document, by their own refund policy.

I suggest that no one use this service.