The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Lavender Medical Beauty Spa / Poor service

1 9251 East Peakview Avenue, Englewood, CO, United States Review updated:
Contact information:
Phone: 303-771-1222

I have purchased a deal for Lavender Medical Beauty Spa before to receive a massage. As I came in 10 minutes early before my scheduled time, the receptionist was busy with a different client; however, she did not acknowledge me waiting and did not greet me. After 15 minutes I was checked in and introduced to a massage therapist. The therapist was pleasant and knowledgeable, and took another 15 minutes to talk to me about what massage experience I was looking for. My massage was supposed to start at 1:00 pm. It began at 1:20 and ended at 2:00 pm. Not only my 60-minute massage turned out to be only 40 minutes, but therapist’s hands reeked of cigarette smoke, which completely ruined my experience. I mentioned my shortened massage at the receptionist desk, and they told me that because of scheduling, they do not extend it to a full hour. They did offer to give me an extra 20 minutes of massage for free for my next session, but do they really believe I will want to come back? Considering that this deal is for the purpose of introducing a company to a client, this was the poorest introduction that turned me away rather than made me a life-long client.

Sort by: UpDate | Rating


  • Pi
      24th of Nov, 2010
    -1 Votes

    Stop whining. Life's full of disappointments- GET OVER IT!!!

  • Ed
      3rd of Sep, 2013
    0 Votes

    One star, ...means the building was "present"
    I don't like to leave such a SCATHING review, but I think that this business is Doing a TERRIBLE JOB!, this was the worst spa experience that I have ever had. I bought a group on for a half hour aromatherapy sauna experience and an hour massage. I arrived on time, and there was no one at the front desk. ( Ok, no prob.) I rang the bell, and a lady came over from the nail salon next door, (the owner, Madijeh) and told me that 'someone' would be in to help me soon. I waited for nearly 20 min until someone came and gave me paperwork to fill out. I sat down, filled out the paperwork, and returned to the front desk., there was no one there. I waited another 8 min before the receptionist was sent up from outside, reeking like cigarette smoke!! (nasty!) She took my paperwork, and walked me to the sauna. What was supposed to be a half hour sauna experience, turned into a 10 min one, . The massage therapist came and got me from the spa, and had me follow her in a robe to the massage room. The massage room was through the lobby (where the front door was open so it was cold) and in front of other customers, (bad!) ...and up stairs. My actual massage lasted 45 min, and the therapist spent half the time sitting on a chair massaging my feet.. It was just the worst! it was not even worth the price!! . I have had better massages everywhere but HERE!!!
    I saw a relative review, on here and they are RIGHT!!! there are literally 28 filtered reviews of this 'spa' i wish i would have researched this place before WASTING my money here 4x!!!...
    Go ANYWHERE BUT HERE!!!...The owner is NASTY to her employees
    right in front of customers, wont acknowledge a repeat customer, acts like you are a bother, ...forgets to give you the fruit basket promised in the group-on, ...
    and when she is asked about it, ...again acts like you are a bother!!
    She also wont acknowledge you on return visits?!?!?!!?

    You wave and say hi, ...she looks away arrogantly, and keeps on walking, ...
    Whats that about????

    ARROGANCE, ...Conceded, ...nasty! SELF entitled...
    I have received better, friendlier, faster service at Mc Donalds!!
    Even paying a speeding ticket in court! and you know how they act there!

Post your comment