Laurentel — Unauthorized services
I have NO information on the adress or location of this company. They appeared as a very strange charge on our home phone bill from Qwest telecommunications. The very last page was labeled ENHANCED TELLECOMMUNICATIONS SERVICES ( ETS ) and bore the notation: "The following transaction is billed on behalf of LAURENTEL."
I have never heard of LAURENTEL. I have never signed up w/anything called LAURENTEL. I called their listed toll-free number to find out what that $23.18 charge is for and a polite person w/an East Indian accent informed me that this is a personal 800 number and email voice mail service, and the total charges they netted from us, going back to February 2017, came to $306.55.
I NEVER authorized this! I even password-protected our Qwest account just to prevent unauthorized services, but apparently when Qwest receives a request from a so-called third-party provider such as this they are bound by the FTC to honor the request and attach it to one's account. This MUST change, and quickly!
LAURENTEL has removed all their charges ( going back to February because I never checked that last page of the billing because I didn't understand or recognize it -- for all I knew, the ENHANCED TELECOMMUNICATIONS SERVICES they were referring to are the Intralata international services we have and a couple of other features, such as Caller ID ).
But I am very upset that some unknown third-party company could have affixed itself to my/our home phone number account w/no permission or even any knowledge on our part. This is really reprehensible! Why is this permitted?
I write mostly to let you know that this sort of thing is going on, victimizing Washington customers of Qwest ( and possibly other phone service companies ). I think anytime an unauthorized service is appended to a legitimate service we all need to be aware, and the FTC needs to do more to make sure that ABSOLUTELY NO UNAUTHORIZED SERVICES ARE EVER PERMITTED.
While the situation has been resolved in my case by both LAURENTEL and Qwest, others may not be so fortunate.
Thank you for your attention in this matter.