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1.0 679 Reviews

LastMinute.com Complaints Summary

10 Resolved
669 Unresolved
Our verdict: If considering services from LastMinute.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LastMinute.com reviews & complaints 679

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Newest LastMinute.com reviews & complaints

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G
5:21 am EDT

LastMinute.com terrible booking experience

I used LastMinuteTravel and booked a hotel stay in Las Vegas.
I did not get any payment confirmation emails so I contacted these guys and asked them to send me one. It took them about 3 days to send me my confirmation message. When I opened it to check I saw that arriving date was incorrect!
I contacted them and asked them to fix everything but they said that I have to contact the hotel directly. So I called the hotel and they said that there was no booking under my name! What?
Went back to LastMinuteTravel and they claimed everything was fine and after hours of arguing they finally agreed to change the date! Thought the nightmare was over but no!
When I arrived at the hotel they said they were full and they didn't had any reservations under my name! That was the worst trip ever! I had to search for another place to stay. No thanks LastMinuteTravel!

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Aryan Russ
Aryan Russ
, GB
Apr 15, 2017 8:02 pm EDT

There are no time/ dates of the reservation & complaint towards the hotel''s agent
The possible passenger's report shows just emotions, which are normal reaction, in amy travel.
It is not clear, did the auther say "good bye" to the paid amount from his credit card and he does not want a legal satisfaction.
So the complaint looks legally groundless at this stage.

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6:46 am EDT

LastMinute.com failure to inform of flight cancellation

I am due to fly to Bangkok on the 27th June. The flight was cancelled by the airline and lastminute.com failed to inform me of this cancellation. I only knew about the cancellation as a friend had booked the same flight through a different agency who rescheduled her flight in MARCH.

For weeks lastminute.com lied to me and told me that the flight was not cancelled even though I had received confirmation of the cancellation from the airline. After two months of phone calls and emails lastminute.com finally confirmed that the flight had been cancelled and presented me with the option of flying a day earlier on the 26th June. I accepted this offer to change flights on the 4th May 2016 and I am still awaiting confirmation over a month later...10 DAYS before I am due to leave.

I still have no idea what date I am flying or if I even am flying to Bangkok at all. I have paid good money for these flights and I need to know that my case is being treated as urgent by lastminute.com. The 'customer service' I have experienced has been appalling and I would strongly recommend that people avoid booking anything with lastminute.com.

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Aryan Russ
Aryan Russ
, GB
Apr 15, 2017 7:57 pm EDT

There are no PNR numbers, ticket numbers, time, dates of the canclled flights.
The possible passenger's report shows emotions, which are normal reaction, in amy travel.
So the complaint looks groundless in such form.
The author is entitled to get a reimbursment by filing the complaint.

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M
1:58 am EST

LastMinute.com terrible service

I booked a flight via LastMinuteTravel, but due to some circumstances I needed to change it. So I contacted their customer service, and their rep made my flight information totally wrong. I called again and they promised to contact me later. But I was never informed when they would call to confirm with me. Several days later I finally received a message concerning the new change. Flight fee has increased almost twice, so I decided to cancel it and book through another service. Days passed and I never received a response. I'll never use this website again!

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2:23 pm EST
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LastMinute.com flight cancellation by me

I have told them to cancel my bookings (ID [protected]) several times. They've finally said that my flight is cancelled but not responded to my request that confirmation of all (4) of my flights under this Booking have ben cancelled.
Additionally, the Booking details STILL show these flights as confirmed.
Additionally, I am still wating for appropriate refund.
All this has happened over several weeks.

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7:51 am EST
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LastMinute.com valentines trip ruined - duplicated booking and poor service from lastminute.com

We booked a last minute night away with lastminute.com for valentines day. We receive an order confirmation and booking details from last minute.com. 13/02/15. We then drive 120 miles to the location where we arrived at the hotel to be told we were the 5th couple to arrive. The owner of the hotel who has an aggrement with booking.com was fruious as he was fully booked and had 5 extra bookings. He told us he had tried to call and email the details given to him from bookings.com
These were not our details at all but a 0800 number and a company email. These were not our details. I tried to call lastminute.com as we have no reference to booking.com. I was on hold for 30 minutes and then the phone was hung up, the hotel owner tried his best to find us another room but they were all fully booked or very expensive.
We then had to drive home as we had no other choice ruining our valentines day.
Since then we have spent over and hour on the phone being passed to 4 different departments with no explanation or real sympathy to the impact this had on our day. Drove for 2-1/2 hours to get home for 8pm. They have offered us a refund for the booking wihich will now take 7-10 working days.
Imagine if you booked a foreign holiday and arrived to find no hotel and to pretty much sort it all yourself. They take no responsibility for there account or offer to sort this for you.
Bad service. Bad communications. And no sympathy or responsibily.
I would not recommend to anyone to use this service and I certainly will NEVER use www.lastminute.com booking.com or Expedia

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10:25 am EDT
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LastMinute.com lastminute.com fail to give refund after brain injury

In June of this year I was to take a flight to my son's wedding in California to be there with him as he entered into an important journey in his life. Sadly two weeks before I suffered from a subdural hematoma, and I was admitted to Hurstwood Park Neurological Hospital in Sussex for emergency surgery to remove bleeding from my brain. If this surgery had not been carried out I could have suffered severe brain damage, or worse. I am still not 100% percent, I am not able to drive, nor work and as yet its still unknown if I will ever be back to normal.

This has been a trauma for my wife and children, as you can imagine, I was heartbroken that we weren't able to attend my sons wedding, but unfortunately there has been another stressful ordeal that hasn't helped my health or the wellbeing of my wife and family. Since June we have been persevering with Lastminute.com to receive a refund for flights we never took.

Along with all of the uncertainty of dealing with my health when I went into hospital on May 22 my wife called Lastminute the next day. They originally offered a refund. After my brain operation my wife called Lastminute back to find out what was going on to learn that they had refunded 189 pounds. Our tickets were about 1400 pounds in total. Representatives of Last Minute then told us that they weren't able to give any money back because they had already given us the 189. Ever since both my wife and son have been trying to get either a full refund or credit towards a future flight.

Virgin said that under these unfortunate circumstances we were eligible for a full refund and that they had to ask the travel agent last minute.com to reimburse me on their behalf. Sadly the process to get this refund with Lastminute has been a tragedy of errors and extremely frustrating. LastMinute represenative Dinesh told us he would call Virgin but for a number of weeks wasn't able to get through. Vaibhab Bhilerao, Dinesh's supervisor has also said that he has been in touch with Virgin. My wife has 12 emails sent over a period of 12 weeks with the same message: "I will contact you back in the next 3-5 working days as soon as I get a response from the airline." As far as I can tell Virgin have not received any communication from Lastminute.com

Now it appears that because of the lapse in time when we call Virgin our record locator has been lost and we are at a total loss as to how we resolve this situation.

As a result of this ordeal we've lost all faith in Lastminute ability to resolve this issue. At the moment I've not permitted to fly but I hope that went I am I can use this money towards a flight to visit my son and his wife. I am posting in an attempt to elevate this issue in the hope that it finally be resolved and to raise awareness so that others can see the lack of care that Lastminute have for the wellbeing of your customers.

Please repost and share with your friends so that Lastminute.com can be held accountable for not resolving what should be a simple and reasonable request.

Sincerely,

Ben Wood, (written on behalf of Robin and Margaret Wood, my parents)
Last Minute Reference: [protected]
email: [protected]@hotmail.com to resolve this matter.
Attached is a photograph of Robin after another fall post brain operation.

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nejgj7
, US
Aug 02, 2011 9:13 am EDT

Didn't answer the phone in 10 mins.
didn't send email confirmation.
overcharged £15 for credit card use when in fact debit card was used.

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R
6:00 pm EDT
Resolved
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LastMinute.com refund needed due to illness

In June of this year I was to take a flight to my son's wedding in California to be there with him as he entered into an important journey in his life. Sadly two weeks before I suffered from a subdural hematoma, and I was admitted to Hurstwood Park Neurological Hospital in Sussex for emergency surgery to remove bleeding from my brain. If this surgery had not been carried out I could have suffered severe brain damage, or worse. I am still not 100% percent, I am not able to drive, nor work and as yet its still unknown if I will ever be back to normal.

This has been a trauma for my wife and children, as you can imagine, I was heartbroken that we weren't able to attend my sons wedding, but unfortunately there has been another stressful ordeal that hasn't helped my health or the wellbeing of my wife and family. Since June we have been persevering with Lastminute.com to receive a refund for flights we never took.

Along with all of the uncertainty of dealing with my health when I went into hospital on May 22 my wife called Lastminute the next day. They originally offered a refund. After my brain operation my wife called Lastminute back to find out what was going on to learn that they had refunded 189 pounds. Our tickets were about 1400 pounds in total. Representatives of Last Minute then told us that they weren't able to give any money back because they had already given us the 189. Ever since both my wife and son have been trying to get either a full refund or credit towards a future flight.

Virgin said that under these unfortunate circumstances we were eligible for a full refund and that they had to ask the travel agent last minute.com to reimburse me on their behalf. Sadly the process to get this refund with Lastminute has been a tragedy of errors and extremely frustrating. LastMinute represenative Dinesh told us he would call Virgin but for a number of weeks wasn't able to get through. Vaibhab Bhilerao, Dinesh's supervisor has also said that he has been in touch with Virgin. My wife has 12 emails sent over a period of 12 weeks with the same message: "I will contact you back in the next 3-5 working days as soon as I get a response from the airline." As far as I can tell Virgin have not received any communication from Lastminute.com

Now it appears that because of the lapse in time when we call Virgin our record locator has been lost and we are at a total loss as to how we resolve this situation.

As a result of this ordeal we've lost all faith in Lastminute ability to resolve this issue. At the moment I've not permitted to fly but I hope that went I am I can use this money towards a flight to visit my son and his wife. I am posting in an attempt to elevate this issue in the hope that it finally be resolved and to raise awareness so that others can see the lack of care that Lastminute have for the wellbeing of you customers.

Please repost and share with your friends so that Lastminute.com can be held accountable for not resolving what should be a simple and reasonable request.

Sincerely,

Ben Wood, (written on behalf of Robin and Margaret Wood, my parents)
Last Minute Reference: [protected]

Attached is a photograph of Robin after another fall post brain operation.

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12:39 pm EDT

LastMinute.com this is a classic bait and switch strategy

They have you book rooms that are not confirmed yet not able to be cancelled, and don't tell you for days that you may not have a room. Some people have had the terrible experience of showing up at the hotel only to find that no reservations exist. In my case, I emailed the company 2 days before my trip and found out to my surprise that despite no message from lastminute, my reservation was with an overbooked hotel.

This is a classic bait and switch strategy -- the website list deals that either never existed, or have been sold out for weeks. Then when you don't get the non-existant cheap reservations, they try to sell you more expensive reservations that they can "guarantee".

If you search on the web, you will also see that many people report hidden fees and unannounced credit card charges. The company tends to put all their important info (i.e. their contract information, their FAQs, their extra fees and caveats) hidden in small print pop-ups. If you do not read the small print on every popup, you have no idea what you will be charged for. In my case, a pop up is what was supposed to inform me that despite my credit card information, and despite my agreement to not cancel my room even though I did not get an exact hotel name, that lastminute could let me know at any time that I did not in fact get a reservation.

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3:53 pm EDT
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LastMinute.com scamming business practices

Last minute travel clearly has unethical/bait and switch business practices. I booked a reservation with them for a Boston hotel, a week ahead of time (last minute). Like certain other companies, they do not give you the name of the hotel until AFTER you pay. After I gave in all the credit card information, and agreed to take these non-cancelable reservations, I got an email message from them saying that my reservation needed to be verified, and I would hear back from lastminutetravel.com with a confirmation. 5 days later, and only 2 days before my trip, I wrote an email to customer support asking for my confirmation. One minute later I got an email back from their customer support person, Jackie, saying my reservation had been cancelled. When I called customer service to complain, Jackie claimed they sent me an email earlier saying that the reservations were not set. But when I pressed, Jackie admitted that she had not sent me anything until that morning when I wrote to her. Then, the sales team tried to sell me on "guaranteed" reservations at much higher prices -- deals comparable to any other travel site with no extra discounts. . In the meantime, on their website they continued to list the same offer I originally signed up for, so that new unsuspecting customers will get sucked in to thinking they have reservations. When I asked Jackie if I could speak to her supervisor about why the site was still listing the overbooked reservations, she said the supervisor would call me back. Of course no one called back. Do not use this service. It is a scam. I will be reporting lastminutetravel.com to the BBB.

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8:43 pm EST

LastMinute.com insulted & defrauded

I booked a hotel, that was described by lastminute.com as a short walk to two underground stations. It was in fact a short walk to two OVERground stations and over a ten minute hike to the underground stations. I complained immediately as the person I was booking for has restricted mobility. The advert for the hotel was incorrect and a false representatation and in accordance with Section 2 of lastminute.com T&C that states if it is wrong on the site that lastminute.com have liability. I made lastminute aware of this and received an e-mail stating that they would cancel the booking and refund my money. When I politely replied to thank them, I received an e-mail telling me in fact it wasn't cancelled (despite the e-mail stating quite clearly stating that it had been cancelled and that the money would be refunded). After a flurry of more e-mails, I finally received a call from them (on my colleagues phone) where they stated that it was not refunded despite the e-mail to the contrary. I explained that I was not happy with this and asked to speak to a supervisor. I was then told they would call me back. A representative called back a short time later and stated very clearly that the issue was resolved and they would in fact refund the £140.25 and would I please accept their apologies for the terrible level of customer service I had received . Brilliant! I was at that moment very impressed with lastminute.com. I then booked another hotel (which really was close to an underground station) for my colleague.

When I checked my balance the next month - no refund? When I contacted the company and asked for an explanation and was told - nope we never agreed to give you a refund? What? - when I explained that they had called me back to confirm the refund, they denied it! So not only have this company stolen £140.25 they are also calling me a liar. I am furious.

All calls are recorded and despite my calling (15mins on hold=10p per minute) and sending repeated e-mails in which I have requested a transcript of the two calls made to my colleagues phone to prove that the company is at fault, I have been ignored or when they have responded, they have just thanked me for my comments or written complete gibberish. I am still awaiting a response and this ongoing debacle commenced on the 6th April...

I can handle bad service from a company but to have a company that blatantly lies, cheats and defrauds its clients is unacceptable, especially when it calls into question MY honesty and integrity.

It is pretty obvious that lastminute.com has no idea of what "Treating Customers Fairly" (TCF) means and is completely ignoring the guidelines set by the FSA, the body that regulates them.

I am interested to see if lastminute.com would like to save what little (if any) integrity that they have left and resolve this issue swifly . If not, any advice on how how to proceed would be gratefully received.

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9:13 pm EDT

LastMinute.com the worst ever

I've just got the worst experience in my entire life with "last minute"! No other services were so poor and non-professional and representative+supervisor were so ignorant! They sent me email two days prior the trip (international destination) that the reservation was canceled without any apparent reason! Honestly, neither the rep nor the supervisor did explain me what was the reason... They claimed that they called me, but it's far from truth as I did not receive any voicemail. They started giving some other stupid excuse saying my bank was closed on the weekend! My bank - TD - is the only one that actually is open 7 DAYS a WEEK! And there is always a representative who will assist you on the phone even during the weekend! So what they say it's B.S. And lie! When I spoke to supervisor she put the phone away and so when I didn't speak there was silence!no answer! After sometime you could hear her picking up the phone from the table and saying repeat it again... This is soooooooo beyond my understanding! Now the tickets are much more expensive as the date of the trip is soooo close ( 2 days away). No one will pay me a difference! So you guys make your mind and don't use that poor service!

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satkartar
, GB
Feb 18, 2020 5:32 am EST
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Im really disappointed with them after taking out fullflex option and having to cancel my flight last year due to my health. Ive booked flights in the past & been happy but now i am faced with a voucher for 654euros which seems impossible to use on their website to book a similar flight same destination. to make situation worst i cant seem to get an agent to help me book and nobody returns back a call. im repeatidly cut off as the ansering system dosent recognise the I.d ref code of flight booking that was made and cancelled last year...Its given me much stress as i have Lyme disease. The flight costs rapidly went up and flights at the price of £649 now no longer exist and my voucher is worth even less to me now!

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Shay Oshry
, US
Jul 26, 2016 3:55 am EDT

I have booked with lastminute, it tooks 3 days to get confirmation, and ny My boarding pass was doubled seated

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wondrouswoman
wimbledon, GB
Jul 18, 2013 6:42 am EDT

The deals and the site Lastminute.com are misleading.
I wanted to book a nice hotel for my boyfriend's birthday as we were also doing the London 10km race so I planned a fun romatic weekend in the city. I was looking between all the various travel booking sites and choosing between known hotels on the sites or the "Top Secret Hotel" and i thought it would be fun to have a bit of mystery. So, I booked the 5* night in a london hotel as I was lured in by the "exclusive" brand, and the "great deal". I didn't have a hotel in mind and I thought for what I was paying, and if it was 45% off, it must be a pretty nice hotel. I wish I had checked the message boards before paying for the room, little did I know the "top secret deals" are a complete farce and as a consumer you have no recourse.
If I had known I was going to get a Holiday Inn I wouldn't have booked - it's not the sort of 5* they were touting (e.g. W) . The site advertises 45% off regular price bookings, that I was not compromising on quality and that it is guaranteed to be cheaper than booking the same hotel the usal way through lastminute.com or through anyone else. The CURRENT (18/7/2013) weekend price for a standard room at the Holiday Inn IS 185GBP a night and that is EXACTLY what I spent for the room (13/7.2013). Had I booked Holiday Inn through Expedia I would have paid GBP159. This is not exclusive and not cheaper, it is the same deal I could have gotten from Holiday Inn themselves and more expensive than other leading websites. It was NOT the best late deal. It was not discounted.
I expected to get a room that was special, that WAS exclusive and instead we had an inside room overlooking the air vents of the courtyard - that to me is a compromise on quality and certainly not what I had planned when I booked this night in the city.
I am so disappointed - but unfortunately it seems I am not the only one.

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Lmdcom
, IL
Sep 07, 2012 3:41 pm EDT

After searching Google for the keywords "lastminute.com complaints" I found pages full of complaints indicating fraudulent behavior and misleading customers.

I booked a hotel deal today taking advantage of their Five Star Luxurious Top Secret deals. My only requirement was that we were in the city centre of our destination. I was told that the hotel was 400m from a famous city landmark and was in the city centre. On handing over my card details they advised me that my hotel was 2.5 miles out of the city centre, miles not meters from the mentioned landmark and so luxurious it didn't even have a swimming pool.

After phoning up to complain I was fobbed of with 'These deals are not refundable׳ and the representative seemed incapable of comprehend how if something is misold it's always refundable.

Of course the helpful Customer Service representative DAVE in India had no manager to escalate this to. After checking these complaints I see I'm just another customer ripped off. Trading Standards and Smalk Claims court here I come.

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bourny yves
, FR
May 17, 2012 10:33 pm EDT
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Same story with me. I book a flight in April 2012 by phone with Lastminute.com. It took them one hour on the phone to finalise. They called me back a couple of weeks later to inform me that the airline had cancelled my ticket. No explanation. They said they will call me back within 24 hours after fixing it. I've been calling them from France to London every 2-3 days since. Same answer again and again (but always excessively polite). No one has ever called me back. I will try with the police to see if there is any possiblity to get my money back but I guess it will be a long battle!

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Alex_77
London, GB
Nov 03, 2011 12:04 pm EDT
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Hi there,

Alex here, from lastminute.com.
We're very sorry to hear about this issue, and please accept our sincere apologies for the distress this has caused. I've just sent you a message with details of how we will investigate this and help resolve the situation. Please check your inbox and we look forward to hearing from you.

Thank you for alerting us to this issue, and we hope to resolve this for you as soon as possible.

Alex
lastminute.com

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7:59 am EDT
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LastMinute.com terrible experience booking hotel

I recently needed to book a hotel in Chicago last minute. I looked on the internet for quite a while and could not find a room anywhere. I stumbled upon this site and checked it out.
They claim to book hotels at a discounted rate. The catch is that you do not find out the name of the hotel until you book. They do give you the amenities as well as a general location. Given this info it seemed fine. I submitted my reservation and promptly got a confirmation email listing the hotel name. Since I was traveling within 24 hours it advised me to call to find out if my reservation was available. I waited several hours and called that evening. When I called to check a very rude representative told me that I would not know if I had the reservation until check in time the net day! Obviously this would not work as I was flying from NC. I asked to speak to her supervisor and she told me no that he would say the same thing she had so there was no reason. I insisted and she put me on hold. She came back shortly and told me I could not speak to a supervisor. I got off the phone with her and called back (thinking I would get a nicer representative). I got her again and asked for a supervisor. She told me they were an international company and that he had more important things to do than deal with me!. I than expressed my concern that I had booked this hotel with my credit card and did not feel comfortable that they were even a legit company. At this point I knew the hotel was the Wyndham. I aksed her for the phone and fax number of the hotel which she gave me. The phone number went straight to vm for someone at the Wyndham. I then called the front desk at the Wyndham and the woman gave me an alternate fax number to send the request to. I called Lastminutetravel back and once again got the same representative. I gave her the fax number. I shortly received a vm from the Wyndham confirming the fax as well as my reservation. I called the Wyndham back and directly spoke to them and once again received confirmation of my reservation. The next day I arrived at the Wyndham and when I went to check in was notified that tourico had cancelled my reservation that day at 1pm? The hotel was now booked to capacity! Luckily the front desk had the fax and I had saved my vm from the Wyndham which I played for them. The manager called Tourico and the SAME representative I spoke with told her they had cancelled for non payment but in the same conversation told her my card would not be charged by them. The hotel manager found her rude and non helpful as well. She also found her excuses invalid. I sent tourico an email relaying my awful experience and never heard back from them. The hotel was actually great. She realocated me to a very nice hotel up the street for that night and gave me a much better rate on a room for the following two nights than tourico. I was also given 20% off dinner at their hotel.
She also told me they had only recently started using Tourico and had had similar problems on 3 other occasions. She was going to STOP business with them.
I would NEVER use this website again.

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Urmas
, NL
Aug 12, 2011 3:35 pm EDT

I also had a very negative experience with this site. This all happened at the beginning of August.

I had made a booking for 1 night in San Diego and with my travel plans, I was going to arrive to the hotel late in the evening. Around 6 pm they wrote me that my booking was rejected by the hotel and that they had not charged my card, so they considered this to be case closed. I called their customer support, but without much luck. Turns out that they can not do a new booking by themselves even to another hotel, so they told me to just do a new booking from their website. Luckily there were still a couple offers available and I could make the new booking, they confirmed the booking by email and charged my credit card.
When I arrived to the hotel around 21 pm, it turned out, that they don't have any bookings under my name and the hotel is fully booked, so we called up the customer service. It turns out, that already from some time mid-day, their website does not update the status of free hotel rooms, so you can make the reservation if you want, but the hotel will not have it. So after a very long explanation to their customer support about why on Earth I would make a new booking on their website at 6 pm, they just told me to find a new hotel on my own because they can not make any bookings so late in the evening.
Again, they considered it a case closed and promised to refund, what they originally charged from my card. Luckily the hotel manager knew to recommend close by hotels and I got the last available room in a hotel not far from my initial plan. Although I did have to pay triple the amount for much less of a quality.
So basically, if you run into trouble, then you end up starting to look for a new hotel at 22 pm in the middle of tourism season, good luck with that.

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11:15 am EDT
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LastMinute.com fraud

Purchased 2 tickets to Universal Studios via lastminutetravel.com. Received an email confirmation that I was told was a "voucher" that I must present at US to get tickets. Upon bringing the "voucher" to US, I was told that it wasn't, in fact, a voucher. Simply an email from lastminutetravel.com stating I bought 2 tickets from their website. There was no barcode to validate the tickets and the entire box office at US said they had not encountered this company before. When I called lastminutetravel.com's supposed "Customer Service" line and explained my situation (I was standing at the park waiting to get in), the "rep" was of no help and claimed that the ENTIRE box office (including the manager and the manager's manager) were improperly trained. He offered no help and was rude. He said I had to file a complaint by email to get refunded. I sent in an email but received no response. I called again and was told I had to email.

A company that takes your money and gives you no tickets in return? A company that has a fake "Customer Service" line/email? DO NOT USE lastminutetravel.com.

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2:08 pm EST
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LastMinute.com unathorized charges

In year 2008 Lastminutetravel.com has a $1 Hotel room contest. They said you you joined their club you would get clues as to when to be online to try to get one of those $1 rooms. So I joined the club. Yet never ever got any sort of clue. I tried to dispute the charge. I never used their services for anything else. American Express sided with the vendor and I had to pay.

One year later, they auto rebill me American Express. I call to talk to them about it, get transferred over and over and over to someone else each time. Obviously noone is going to give a refund. Finally transferred again and was told I had to email [protected]@lmtclub.com. So I did that, even though I had already talked to them on the phone. The email came back undeliverable, fatal errors. Its clear noone there has ANY intention of refunding anything! STAY AWAY! Use Hotwire, or use Priceline name your own price. It can work fine at times. Or check with hotel direct for any unadvertised specials. Travel is slow and you can often find them for the asking. But please be careful here. Once they get your card number you'd better watch out!

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10:51 am EST
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LastMinute.com - unauthorized charges

Just found out that lastminutetravel.com had charged me almost $200 on my credit card. I didn't recognize this charge so I filed a dispute with American Express. They looked into it and decided to side with the vendor. I asked what the charge was, and they said it was a hotel reservation with Tourico Holidays. I had never heard of this before and I...

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LastMinute.com scam artists

So tried to book a city break - got a failure message online saying their flight reservation system was down and to retry. Which I did. Various times on Saturday and Sunday. Which resulted in Lastminute taking the price of the holiday out of my account three times in total. It then took them 4 working days to release my money back in to my account. No apology nothing. So gave them the benefit of the doubt (stupid me!) and the friend I was travelling with tried to book through her name. Same happened again - same error message and money taken from her account. So all was cancelled and confirmed via email.

Email arrived today confirming my hotel booking! Called lastminute and it appears they took the holiday amount out again today! Very very appalling service. No access to any real customer service until it all went horribly wrong today and although the money is all nearly back I feel that unless I make a gesture such as this, there is no recompense for Lastminute - they get away with behaving very badly and I get nothing but hassle and stress. I would thoroughly recommend that you do not book a break with these people. Book direct - our break came out a mere £10 more.

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Bigpete871
, US
Aug 03, 2019 3:32 pm EDT

Absolute nightmare of a company to deal with. Borderline fraud. They should be reported to the consumer commission in Switzerland and dismantled ASAP.

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Faith Heighway
, US
Oct 28, 2017 4:07 am EDT

I had them charge us for a booking that we cancelled and they will not refund.

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11:45 am EDT
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LastMinute.com scammers

I booked a holiday with lastminute.com and they were unable to deliver what they promised and unwilling to admit or correct their mistake. in common with so many of lastminutes.com business ethos this was just the begining, i then fell into the snakepit of their customer service.

over 40 premium rate phone calls requesting help, being put on hold for 15 minutes, the promise of callbacks that never materialised, being shuffled from department to department, with nobody accepting responsibility.

their term priority customer service isa sick joke.all efforts to contact this company by e mail or letter yieled no response whatever.

nearly every complaint against this company mentions the same pattern of abuse. these are not isolated incidents but apattern of business practice and as such opens up the possibility of

a class action suit to seek redress for their wrongdoing.

they hide behind the internet and shirk their responsibility to their customers.

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Christina Campion
, US
Feb 02, 2018 1:22 am EST

I just purchased a ticket on Lastminute.com believing was getting a good deal for a one way ticket on Delta from LAX to OGG ~ turns out that they actually were charging me in UK pounds, which ends up being more expensive than if i had called Delta directly ~ In addition they advertized the ticket as being "Economy" but when i went onto the Delta trip confirmation it shows that its a BASIC Economy which means its non-refundable or changeable & when i called Delta they confirmed this ~ NEVER again wil i go through Lastminute.com ! They should be brought to account for their lack of integrity ~ I hope that they will be shut down asap

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Pewee H.
Pontiac, US
Apr 17, 2014 8:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My wife and I booked a hotel room for a weekend, which was suppose to cost 361.28 using our credit card, the charges to our account was over 1100 dollars. We received no help form the customer service representative, was we lost 800 dollars from our account. Don't use this company for anything, you'll just be giving your money away.

Very Unhappy Customer
(Pewee)..

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kyne007
London, GB
Jun 23, 2010 6:35 pm EDT

I bought a ticket last minute on Friday night for Saturday morning. So very much last minute. When I arrive at the airport I was refused boarding because the airline had not received the money from Lastminute.com (despite the fact that Lastminute.com had already taken my money from my account). If they cannot deliver they should not sell! this is a fraud! I had to buy another ticket to fly urgently to see my dad who was unwell.

I put a claim to lastminute.com and never manage to get anwhere despite many many e-mails and many many phone calls. I lost over £500 and swore never to use Lastminute.com again.

What is the point if they cannot deliver last minute tickets and still take your money for it?

I am still furious about this. There is no customer service whatsoever it is just like a fraud to me. I feel robbed.

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4:22 pm EDT

LastMinute.com No refund

Last minute fare messed up my original ticket I purchased and convinced me to re-charge my account for the same fare promising to refund the original amount. They never did. They blocked my calls. I can't get through with e-mails.

Don't ever buy a ticket through last minute fare/last minute tickets

They scam people and disappear. Your credit card company can't help you because last minute fare eliminates their name from the charge to avoid being caught.

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Wittrock1
, DK
Jan 25, 2013 6:11 am EST

I was flying to Vietnam and was refused to get a boarding pass because I didn’t have a visa! Their employee was not educated well enough to be able to do her job! However, the rules are that because I’m a Danish citizen, I do not need a visa to Vietnam as long as these 3 conditions are met: DK citizens can stay up to max. 15 days, need to have a valid return ticket, my passport need to be valid more than 90 days.
Please see more here: http://www.vietnamonline.com/visa/denmark.html
Thier office in DMK Bangkok ALSO confirmed this, and therefore promised me a refund!
2 weeks later I just get an email saying my refund is rejected! I have sent them a long email explaining everything, I have called many many times, if they do pick up they hang up while I'm explaining. I have tweeted them several times, even tweeted their CEO Tony Fernandes... I haven't received any response from anybody... I think their strategy is to give the absolute worst customer service ever so people give up in the end... Trust me! I won't...

Think one extra time before you book anything with this company!

Thanks for reading

Daniel

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patricia briand
Montréal, CA
May 19, 2011 6:15 pm EDT

Purchased airline ticket, with WestJet through Voyages Sears, from Montreal to Calgary, return, tried to change for later date, with West Jet, they told me they coulden, t because sears had a block on it, tried contacting Sears, office closed, also tried to go through another travel agenct, sears refused to cooperate, message was left to call me personally, but that failed also, , never received a return call from agent at Sears, that, s when I went directly to westjet.still no satisfaction, I really don, t think this is fair, either by Sears Voyage, or West jet, , sears policy 100% nonrefundable, , meanwhile, I had to buy another ticket, I think that West Jet should do something about this policy, especially when the agents at Sears voyages, did not do their job, , hopefully this won, t happen again, ,

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12:00 am EDT

LastMinute.com unsuitable package holiday

A friend and myself recently booked a holiday package through last minute.com. This was for a weekend trip to Barcelona with hotel and flight included. We were completely mis-lead by the advertisement into thinking the airport was a mere ten minutes away from our hotel. We were 'fooled' by the mis-match of hotel and airline. As per the advertise it stated the hotel accommodation was close to the airport we were being dropped off at. As a foreigner entering the country for the first time and insufficient grasp of the language this made things extremely difficult, as the description was totally incorrect.

We arrived at airport Rues, and there was no form of transport for us to get to from our airport. And we subsequently had to take a taxi to our hotel, and given the considerable distance and the fact that Reus is a different city from Barcelona made the cost 135 Euros. This immediately put us over budget in terms of transport costs alone. It additionally set our minds at worry as to how we were going to get to the airport early Sunday morning.

A simple indication of how far we were made to travel was that the cab driver had difficulty finding the hotel, and if we had landed in the same city we would not have had this difficulty. We reached the hotel at around 12 at night, this difficulty in simply arranging transport and getting to our hotel put a damper on the whole holiday. We were maiden with the problem of getting to the airport early in the morning and near helpless in a place were we did not speak the language.

Finally on the night of the second day, the hotel receptionist helped us search for train times and routes to arrive at the Reus airport on time. We had to leave the hotel at 5:30 the next morning to reach the airport by 9:30 to make our 11:00 flight. This was because we had to take another taxi at 25 euros to make a train in the city that only came hourly. Had we left later we would have missed our flight. The entire cost to us both was just under 180 Euros merely to travel from the airport and back. We are asking for compensation of 200 Euros to counter the fact that we were completely mis-lead my last-minute.com and went through extreme expense and inconvenience as well as emotional distress that stunted our holiday experience.

The amount of our compensation is something we are willing to negotiate. However I do not think it is too much to ask, as it is only through our own resourcefulness that we were able to avoid more expense in seeking the advice of the hotel staff and making an effort to travel early in the morning. As even the information offices and people working at metro stations were unfamiliar with the airport and could not advise us how to get there. Reus was so far from where we were that transport workers, at stations and even airport did not know what we were talking about. A taxi both ways would have cost us 270 euros. Since we had no information about these distances between Airport and hotel from our booking, we hold last minute.com responsible for the mis-match of hotel and airport. Had we known about these difficulties in advance we would have picked another package or made allowances beforehand. As it stands we not prepared for this unsuitable package holiday. Beware!

Kind regards,
Natasha Sundar.

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Tracey Lawson
Cardiff, GB
Feb 26, 2024 10:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You can never get hold of anyone, countless emails with no response, last minute DO NOT want to talk or help you, I would rather pay more and not ever book again. My flight was cancelled and changed to another day without my knowledge and I’m now fighting for compensation, very stressful and causing me great grief and anxiety.

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Ashraf William
, US
Feb 04, 2024 1:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Lastminute.com is cheating people, they add a hidden fees on the total amount.

Warning: Never buy something through them, the total amount is something and in your bank statement is something else.

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Ashraf William
, US
Jan 29, 2024 4:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Lastminute.com is cheating people, they add a hidden fees on the total amount.

Warning: Never buy something through them, the total amount is something and in your bank statement is something else.

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Tania Forsdick
Horley, GB
Nov 06, 2023 1:48 am EST

Booked & paid for holiday with lastminute.com but they failed to confirm the booking before the flight departed. They agreed full refund in writing. They have emailed a month ago to say they have issued a refund but we have still not received the money.

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chris blackshaw
Bathgate, GB
Sep 03, 2023 9:09 am EDT

I'm unable to sign in, I'm also unable to get phone contact

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LPowell54
Hayes, GB
Apr 09, 2023 11:54 am EDT

We haven't been charged on checked in baggage from Luton Airport, yesterday evening we have been charged on this at Budapest airport. Why was this, thought it was free.

I have enclosed a copy of the receipt please see attached.

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Roselyn Barangas
, US
Apr 02, 2023 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked at bravofly last march 14 and until now 1 week past still processing, everyday i tried to contact them thru email and call but no one will reply you or call back to you.. Am pissed off everyday .. I just need my booking confirmation!

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Unegbu Ignatius
Montecatini Terme, IT
Jan 09, 2023 10:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I needed to travel with two bags of 23kg each. I have a voucher I intend to use but my trip says 1 bag 23kg. Air France, how do I add the bag before completing the booking?

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Sibel Yuksel
, US
Nov 13, 2022 8:44 pm EST

I sent proof of communication of Eva air accept full refund of amount of tickets, if cancellation is about health reasons

Please do this.

Atanas Dabov

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padraig flavin
, US
Oct 12, 2022 1:21 am EDT

uvmhol/nfmq69 british airways flight

Name of passenger. Glayce karoline ramos viana

I need to change the return trip on this flight from 13/10/2022 to the 15/05/2023.

my email is paddyfla2000@gmail.com

Booking ID: [protected]

LastMinute.com In-depth Review

Website Design and User Experience: LastMinute.com has a well-designed website that offers a user-friendly experience. The layout is clean and intuitive, making it easy to navigate and find the desired information or services.

Range of Services and Offerings: LastMinute.com offers a wide range of services and offerings, including flights, hotels, vacation packages, car rentals, and activities. Whether you're planning a last-minute getaway or a well-organized trip, you'll find plenty of options to choose from.

Booking Process and Ease of Use: The booking process on LastMinute.com is straightforward and hassle-free. The website provides clear instructions and prompts, ensuring a smooth and efficient booking experience. It's easy to select dates, compare prices, and make reservations.

Customer Service and Support: LastMinute.com has a dedicated customer service team that is available 24/7 to assist customers with any queries or issues. They can be reached via phone, email, or live chat, and are known for their prompt and helpful responses.

Pricing and Value for Money: LastMinute.com offers competitive prices and great value for money. They often have exclusive deals and discounts, allowing customers to save on their travel expenses. The website also provides a price comparison feature, ensuring you get the best possible deal.

Trustworthiness and Security: LastMinute.com is a trusted and secure platform for booking travel services. They use industry-standard encryption technology to protect customer information and ensure secure transactions. The website also displays trust badges and certifications, giving users peace of mind.

Availability and Reliability: LastMinute.com is known for its wide availability and reliable services. They work with reputable travel partners and suppliers, ensuring that customers have access to a wide range of options and can rely on the accuracy of the information provided.

Customer Reviews and Feedback: LastMinute.com has a section dedicated to customer reviews and feedback. This allows users to read about other customers' experiences and make informed decisions. The website also encourages customers to leave their own reviews, contributing to a transparent and trustworthy platform.

Mobile App Experience: LastMinute.com offers a mobile app that provides a seamless and convenient booking experience on the go. The app is well-designed, easy to navigate, and offers all the features and functionalities available on the website.

Loyalty Program and Rewards: LastMinute.com offers a loyalty program that rewards frequent customers with exclusive benefits and discounts. By signing up for the program, users can earn points for their bookings and redeem them for future travel or other rewards.

Additional Features and Benefits: LastMinute.com offers additional features and benefits, such as travel insurance options, airport transfers, and travel guides. These additional services enhance the overall travel experience and provide customers with comprehensive support.

Overall Rating and Recommendation: LastMinute.com is a highly recommended website for booking last-minute travel services. With its user-friendly interface, wide range of offerings, competitive prices, and excellent customer service, it provides a reliable and convenient platform for all your travel needs. Whether you're planning a spontaneous getaway or a well-planned trip, LastMinute.com is a trusted choice.

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