First let me state that this is the first time I have ever taken the time to go to these lengths and type a complaint on the internet. I just read the many other victims and felt I should post my experience which was similar. Over two years ago, I used this service for a one time need. I do not subscribe to these services in the usual course of life and do not use any now, nor have I ever. I used it under the understanding that I could call and cancel without it costing me for the one time usage. I used it. I called and cancelled. Pretty simple? Not on your life. As time went by, I paid my monthly credit card bill paying little attention to charges as relatively small as this one. I am a Dentist with a solo practice and my charges can be numerous each month and considerably larger on a regular basis. Roughly nine months later, I was checking every charge for taxes and saw that I had been charged each month for nine months for this service. I called them to cancel it again, and to request a refund be given. I had a similar experience with the customer service agent who's English was fairly good, but their understanding of it seemed to be limited to things intended to get money only, requireing me to repeat my complaints and requests for a refund several times. That was frustrating, and to top it off, once they finally admitted they understood my request and the nature of it, they told me that they were not authorized to give refunds and that I would have to speak to someeone else about that. Since it was Saturdey, and the number I was given led to a voice message stating office hours between Monday and Friday, I said the heck with it and moved on. About 4 months later, I noticed the charges, did the same, experienced the same. I has now been over two years and today I spoke with someone named Ricky Thompson who said he had canceled the substription for me. Amazingly and after I explained the history, he asked me if I had the original receipt! He then very kindly and condecendingly began to scold me by asking me why I did not read it with its indications of the terms! I had to get off of there so as soon as he said he had canceled it and sent me an email confirming that, I hung up. I have yet to receive my email.
DO NOT GIVE THESE PIRATES YOUR CREDIT CARD INFORMATION!