Menu
CB Parcel Delivery Services LaserShip amazon needs to stop using lasership
LaserShip

LaserShip review: amazon needs to stop using lasership 49

C
Author of the review
3:45 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lasership thinks its the post office and can leave your package in your mailbox i found my lastest package left in my mailbox, there either cant deliver at all or there just leave it in your mailbox. Amazon needs to stop using lasership.

49 comments
K
K
Kgvermenton
Bronx, US
Dec 17, 2023 12:59 am EST

I placed an order in Shein , express shipping and now it says delivered but is not here , can someone help ? D10014633701095

B
B
Brooks88
Cleveland, US
Oct 12, 2023 2:46 am EDT

2 out of 3 separate deliveries, say delivered but not there. The first one was delivered on the ground instead of mailboxes or by the gate.

A
A
arielxgray
detroit, US
Sep 30, 2023 4:09 am EDT

Whoever delivered my package did not deliver it to the mailbox but instead threw it on the front lawn of my apartment complex. Completely unacceptable and unprofessional. Glad I saw it before someone drove up and just took it.

S
S
Susan Wapelhorst
Springfield, US
Sep 23, 2023 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received notification that my package was delivered at 2:11 pm today September 11, 2023.

I was home and there were no deliveries and our cameras doesn’t show any deliveries. Tracking number: 1LSCZM3002GG7G5

M
M
Mimi J
, US
Sep 23, 2023 7:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The driver called me only to hang up on me. When I pulled up to the mailboxes where he was, he ignored me trying to get his attendant about my package, cursed me out and drove off, after I informed him that I didn’t receive a code to my phone to retrieve the package he said he placed in the Luxer mailboxes. He was extremely nasty and rude.

D
D
Deshuna Breaux
, US
Aug 30, 2023 2:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My oackage was defined as lost and never delivered ive waited 2 weeks almost 3 and never received anything ive never had a pronlem until now

T
T
Tony Tabrizi
, US
Aug 29, 2023 11:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Worst company ever. The most pathetic [censored]ing ppl. And delivery drivers. That are freash off the boat. This company hires slaves for work. That don't speak English. [censored] this company. Never again. Bought some expensive sneakers from eBay and without my permission they sent the shoes back to the seller after the seller collected my money

View 0 more photos
I
I
Irene Lawrence
Fredericksburg, US
Aug 29, 2023 2:10 am EDT

I received an email that that the merchandise that I ordered was delivered on August 19th. I live in an apartment complex. I went to where the mail is delivered. I noticed several packages on the ground. None of them were mine. It seems that the delivery person did not feel the need to actually deliver anything.

S
S
serge prophete
, US
Aug 29, 2023 4:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been waiting on my package since 11 AM this morning it was marked out for delivery @12 PM this afternoon now it's 6 PM and I won't be home later. I do not wish for my pack to come at midnight kuz I will be sleeping.

S
S
Sara Bailey
Troy, US
Aug 29, 2023 4:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed and order and it was shipped. Tracking # 1LSCXLFU400292306. I was told it would be delivered 8/21. I didn’t receive it. 8/22 and adult have yet to receive my product

D
D
Dariana0517
Orlando, US
Aug 26, 2023 11:45 am EDT

Hello , I never received my order and I actually have a ring camera and no one came to my home the day that showed that my package was delivered I have a feeling that my package was stolen or taken to the wrong address my mistake . I just want it to share my experience for someone to address this .

M
M
MiMi O
, US
Aug 13, 2023 1:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told that my package was delivered and is at my front door. It was never delivered. You actually have this same scenario as a customer service reason and then when you select that you are told to contact the vendor. Why would I contact the vendor when you marked it as delivered. Please respond - I just want my package.

S
S
Sonny Davis
, US
Jul 25, 2023 1:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My package has been left with customs for 3 days now without a time for pick up. This is intolerable..

S
S
Sonny Davis
, US
Jul 18, 2023 12:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Delivery is uncertain. They seem to leave your package at customs for an un-determined length of time meaning there doesn't seem to be a rush to pick up from customs

S
S
Sonny Davis
, US
Jul 18, 2023 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Delivery is taking a chance of a timely delivery.

K
K
Kevin Matheny
, US
Jul 16, 2023 10:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I worked here back in may and i still have not been paid. Where is my money?

S
S
spike06902
Manhattan, US
Jan 31, 2023 12:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I completely agree. I have had numerous issues with Lasership: delivery at wrong address and even a driver stealing the package after taking a delivery picture on his phone. Lasership says it will investigate but the only thing they do is look in their system and see the driver's entry that the package is delivered. That's the end of the investigation. Amazon should stop using Lasership.

M
M
Mimibaer
Hellertown, US
Jan 25, 2023 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

Today i was expecting a package from free people which i planned to wear tonight. I'm very upset because i have been trying to get help for 3 hours. What do i have to do to talk to a human?

J
J
Jhantoday
, US
Oct 19, 2022 9:34 pm EDT

My order made it to the laser ship facility in Memphis, TN then suddenly could not be found. This happens to often with lasership. Retailers need to stop using them. I would pay more out of pocket to have my items shipped with ups or fedex. If you review last experiences from people there is no recourse with lasership.

D
D
Daniel24
, US
Jul 27, 2019 4:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My notification for my product was stamped, 'delivered' however that was NOT the case. Tracking ID:-LX42505519.

M
M
msm53
Haddonfield, US
Sep 01, 2018 1:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just got hung up on by one of your reps. Your drivers can never can seem to find our building, the most iconic in the city of Philadelphia, nor do they have the common sense to make a delivery during business hours. I'm sending this message to Jeff Bezos so he'll know how unhappy his Amazon customers are with the rotten service you are providing.

J
J
J Carl Clemmer
, US
Aug 27, 2017 12:35 am EDT

Another lasership lie. I too am a Prime Member and ordered an x-box game same day shipping. I copied and pasted the following tracking info and for the record I never received the item.
INDIAN TRAIL, NC 28079 US

08/26/2017 6:00 pm Order has been delivered Left At: Front Door
08/26/2017 5:59 pm Out for Delivery to recipient
08/26/2017 5:58 pm Loaded onto vehicle
The Order was loaded onto vehicle @ 5:58 PM and 2 minutes later @ 6:00 PM Left At: Front Door? Ummmmm No!

D
D
danielyang
, US
Aug 01, 2016 4:08 am EDT

I can't agree more that Amazon should stop using lasership

M
M
Mack Donald
Salem, US
Aug 01, 2016 3:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The Amazon order was delivered by Lasership. The delivery man walked up to the house. He did not knock, he just tried my front door to see if it was unlocked. My wife was extremely freaked out. My dogs went berserk. I could not believe it. I saw him approach the house, walked to the door expecting as knock, instead he tried to open the door.

I don't think Lasership screens their drivers' backgrounds. Seems like anyone can work for them. We will be reporting this to the police and to Amazon.

I can not believe Amazon is using a company like this.

Makes you think what would have happened if the door was not locked and there was no dogs at my house. Or was he scouting to find easy prey for some of his friends in the burglary business?

J
J
jinfang
, US
May 04, 2016 6:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lasership dropped somebody else's package at my door. It is perishable stuff and the address is far from my home address. The carrier never rang door bell to let you know that he dropped something. I tried to contact the CS to ask them to pick up and send to right person. After more than 20 min waiting, a female CSR asked me the tracking number, I told her it was not my package. I read it to her from the box. she said that was wrong, I said it is like that. the CSR dropped my phone call right away. No wonder the CS is so busy because they may get a lot of complaints for wrong shipment or missing packages with such a poor service.

D
D
Donna Francis
, US
Jan 20, 2016 7:52 am EST

Lazer ship not only threw 2 boxes at our door, with breakable items inside. But the doors we got just installed, dented and skinned the paint off the door. They said get an estimate for the paint. I think that just is the point, they are damaging our property because of laziness. I'm never going to use that company anymore. It just might be worth paying a little extra and have ups or fedex deliver the packages. At least they don't damage the property, if they do they take care of the problem. And the driver that thru the boxes would of been fired.

F
F
FlorenceM
, US
Nov 24, 2015 10:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

been a customer with amazon for so many years, I've forgotten how long and a prime member for as many years also, have never had a problem with delivery via ups or usps - however, the first delivery with lasership was on oct 27, 2015, it was on time even early, the fellow came up to my apartment with a very large book that I ordered and I signed for it - i was very happy for great service so then when I went to order something else, and saw that lasership was the carrier - I was pleased to see that since I had a good experience - but that all ended with the current order - it has been nothing but aggravation ever since - I've spoken to their customer reps - they are very nice but they can only give me info based on what they are told - so the experience with them is limit - I ordered an expensive toy from Amazon on Saturday, 11/21 - received notification from amazon item shipped out for same day delivery - that's when the nightmare started with this carrier - was to be delivered by 9PM - wasn't too concerned, since like i said had good experience first time - however when it was after 9 pm and no delivery - I called amazon and their was no up to date delivery info from carrier - just out for delivery - so I put in my complaint in with amazon and went to bed and amazon put in a replacement order for the same item for delivery sunday, 11/22 - the next morning I was up around 5 am or so - and checked the status of my order - and the follow up said - attempted delivery, that was not posted the night before, so who knows when they put that on status - an out right lie - I am home - no reason not to be since I was expecting a same day delivery - even when it is two day delivery I am here to accept package - why agree with certain delivery terms and not be here that would be stupid - anyway - I spoke to a customer service rep at - lasership - - she said she was sorry - I lot that did - in any event, the replacement did not come either nor the original order - that makes two orders - I track my orders when I know they are coming a certain day - and for this replacement I sat at my window, I can the entrance from my apartment, and tracked it on my kindle, and up to 9pm and beyond - no one came - again no delivery - spoke to a another cust service at lasership on Monday morning and she said it was delivered on sunday night between two doors in the west, the outside and the interior where you have to ring bell to get into the main part of the building - before I go any further - I live in a complex with 3 entrances, left wing, south wing and east wing and the delivery info is on the label including apt number and wing that I live in - I've lived here over 40 years and have had no problems getting delivery from any other carriers - the first lasership driver didn't have a problem finding my apartment for the first delivery from them - so what is going on - so another call to amazon on Tuesday, 11/24 - for another replacement - oh by the way, when the lasership rep told me that the delivery was made on Monday at the west wing, well if that was the case, why didn't driver ring the bill - that would have been the right thing to do, like the first delivery back on oct 27, - she had no answer to that question and you know why - the drive didn't come to my wing for delivery because after I put in another replacement order with amazon - this morning around 10 am or so I get a ring at my door upstairs here and when I opened the door, standing there was one of the buildings porters, holding two packages, he said these are for you and where were they found - outside the door of the south wing entrance - so apparently the original package was never delivered cause the two that were found were together, meaning both of these packages were delivered at the same time and not when lasership said, so much for the delivery to the west wing another lie - a sign that the original delivery was never there - ever - anyway I called amazon to stop the other replacement order put in on Tuesday morning - she sent me an email saying she had put in a stop, but unfortunately I guess it was too late - and then I started getting notices from amazon that order was out for delivery - and the final noticed came after nine tonight that it was delivered and I was on with a rep at amazon at the same time and he saw the change on my status also - did you get the delivery, well neither did I - I'm being sarcastic - I get the same thing everyone else who has a complaint with this carrier - attempted delivery or delivery made - never received a written notice on any other of this - let me tell you something - if the powers that be at amazon think they are saving money on prime members services, they are mistaken - we pay for the membership and should be getting the services, like we always have been - and amazon is paying this carrier and they not getting the service either - don't know the person at amazon who thought of this change - but it was not too smart - if this problem Is not fixed the next place I write to is the better business bureau and then to Mr Jeffery Bezos- wonder if he knows what is going on and if not he should be

S
S
SLaR
, US
Aug 30, 2017 7:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of FlorenceM

Tom Mara cultivates an innocent persona. It's as if he is playing a character in a play, with very thoughtful displays of his personality. He completely puts on the innocent or especially sweet act, which is easy to believe. You shouldn't take your first impression of him or any of them at face value. If you don't know a person well, they can mislead you into thinking they are innocent or sweet. The only real way to know a sociopath's true personality is by getting to know them well. But if you listen to your intuition, you may get the feeling that their persona is just too simple to be real. Non-sociopaths are genuine people and not a perfect picture of a simplified personality.

WARNING: PLEASE BEWARE OF Predatory, philandering, sick men there, including but not limited to, effeminate Tom Mara who feign victim when they’re exposed, outed or confronted.

I would just like to warn anyone looking for a position with this Company. Most of the people there are unskilled labor just trying to make ends meet. It's very diverse, which is a good thing, but then you realize, people are stuck there, with little to no education. LaserShip counts on this ignorance or lack of the ability to see that anyone has the ability to go somewhere where they can prosper and thrive.

I would say this isn't a company for anyone with any integrity. It's especially not fit for females. Predators to the Nth degree. All in management, sales especially.
Remember Uber, in the news recently? You NOW have an idea of what LaserShip is like. A bunch of dim-witted, philandering, Neanderthals who haven't realized that growing up and not cheating on your wives is not that bad. Beware of all of them, who pretend that they're family men and the ones who, especially project that they're so virtuous -- that projection is the red flag. They really wear who they are on the sleeves, so just watch and listen, but only if you have to work there; otherwise please stay away.

C
C
Christopher Mondo
Washington, US
May 12, 2015 12:34 pm EDT

I am an Amazon Prime member and paid for same day delivery. Lasership lied about delivering the package, which never arrived - I guess that way they get paid and Amazon doesn't know until someone manages to navigate their site and get to a person. The Amazon site unhelpfully suggest that recipients look around for the package and look for an attempted delivery notice. Wow. I can't trust Amazon to deliver packages - seems like a core part of their business, so why are they still using the Laser[censored] bozos?

S
S
spoffley1
Flourtown, US
Apr 17, 2015 10:27 am EDT

I ordered two packages from Amazon, one on Monday and the other on Tuesday, using Prime. Delivery expected Wednesday and Thursday. Got text messages at 10pm on Wednesday saying the first package was delayed by the shipper, got two text messages on Thursday at 10pm one for each package saying they are delayed by the shipper. Checked this morning and neither is out for delivery although they have been at the local Lasership depot since 2:30am on Wednesday and 5:30am on Thursday respectively. Just checked the Lasership tracking page and they are both still at the depot so that means no delivery today either. I am phoning Amazon later to cancel the orders and my prime membership as it is pointless having it if 2 day shipping takes a week anyway. I would rather go with USPS and know I had to wait a week.

P
P
ppappas
Frisco, US
Nov 12, 2014 4:21 pm EST

I agree that Lasership is the WORST! I had one package that I never received and another that is late and I am still waiting for it. AMAZON please remove them from your shipping methods.

K
K
Kaitlinlee
Catharpin, US
Sep 06, 2014 12:02 pm EDT

I've had another terrible experience to add - I payed for 2 day shipping for my package to arrive at 8pm last night and it's been "in transit" since 6pm yesterday, which is ironic, because the Chantilly VA office at least isn't open on weekends! Then, after waiting 20 minutes on hold (actually a little over), I was contacted by a customer service representative who was able to access the same thing I could see online and call the same office I had called before - the only difference was, she got the days/times wrong of when they were open! I agree with the above poster - this is a terrible company and Amazon.com def should stop doing business with them! In the meantime, I highly recommend going to their facebook page and commenting and tagging Amazon in the post so that they can see how many people are upset! https://www.facebook.com/lasership (Also a customer service "person" will message you back but I doubt anything will be accomplished...)

L
L
lasership_sucks
new york, US
Jun 08, 2014 1:21 pm EDT

It's obvious that Amazon needs to end their relationship with LaserShip. LaserShip is not a reputable company at all. The tracking said it was delivered. I called and after OVER AN HOUR on the phone going back and forth between me, the rep and the driver, they finally delivered it to the right place. It's such a small town and easy place to find but I had to describe the building at least 20 times while the rep had me on hold to talk to the drive. Finally they got the driver to the right address and while the guy from LaserShip was handing me the package, he was on his phone telling someone "I left it there, that's where I left it!" when in fact, it was not left anywhere near my place. In fact, he took it out of his car as he was telling this to someone over the phone. The delivery guy was pretty intimidating and rude too, standing in front of me and blocking me as I was trying to walk down the road to my place (the place where he should have dropped it off). LaserShip is really bad. I love Amazon and their CEO Jeff Bezos is a genius, but they should stick to only reputable shipping companies. LaserShip is not a company that Amazon should be associated with.

R
R
RDeutsch
Oviedo, US
May 29, 2014 7:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would have to agree with all the comments being made. Amazon, for whatever reason has decided to use Lasership, which as I've now experienced, is the worst decision Amazon could have made. The expected delivery was today, 5/29/14, by 8pm. The package, as I'm told, is sitting in the Orlando distribution center and will not be delivered and no reason is being given. The fact that this delivery is not going to happen is forcing me to postpone an installation. When I choose to use Amazon again, I will make sure they are not using Lasership and if they are, I will cancel the order and find it someplace else.

T
T
TeazeJay
Maryland City, US
Mar 21, 2014 5:17 pm EDT

Lasership is by far the worst delivery company. I would prefer it be delivered by the newspaper kid on his bike with a broken arm. They deliver way pass normal hours or no delivery at all and will say it was delivered when it wasn't on the tracking page. I have many times headed to work and I work the graveshift to find my package leaning against my door. They do not knock or deliver on time just when they feel they have to before heading home. Lasership is a disgrace to couriers everywhere and need to be shutdown.

L
L
lrobby
South Ozone Park, US
Mar 20, 2014 1:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lasership seems to be another fly-by-night company. I first had trouble with a package from Swansons Health Products, which was claimed to have been delivered to my front door. After complaining to both companies that there was no such delivery, the package was mysteriously left at my front door late the following night. Then last night, 03/19/2014, someone rang my door bell eight times in quick succession, and left a package at my door at 8.58 pm. On both occasions the package was place right up against the storm door making it impossible for me to open the door. I don't know where they are hiring their drivers from and what kind of training, if any, they are giving them, but Lasership would appear to be the worst delivery service in the US.

B
B
Bushkill Bill
Bushkill, US
Mar 17, 2014 7:08 pm EDT

I ordered a bunch of stuff and the two items sent by Lasership are missing... Great job Amazon.

S
S
Stephanie La
, US
Mar 05, 2014 3:16 pm EST

I placed an order with Amazon.com on the 20th of February and their warehouse waited until the 25th to start shipment. Shipping Progress followed as:US 02/25/2014 5:00 am Shipment information received by LaserShipHALETHORPE, MD US 02/27/2014 4:38 am Arrived at LaserShip Facility From
there on was no updating what so ever. That was until March 3rd 2014
1:40 pm it updates claiming it 02/27/2014 2:00 pm Delivered FRONT DOOR. I
checked consistently nothing was ever found EVER. Tomorrow makes a
solid one week the package was never delivered.

G
G
Gail Dexter
Baltimore, US
Feb 25, 2014 2:49 pm EST

We are getting the same run around from lasership as the above complaints. I called the CEO and no response from him.package was out for delivery yesterday but did not come.called today and was told that it was to late to deliver it yesterday and that we would get it by tomorrow.i said why was it not put on the truck and delivered first today? She didn't have a answer.now the map shows that the package is in Kansas and we live in Baltimore. How did the package go from delivery in Baltimore to Kansas ?

P
P
19 PT Deer Hunter
Clearwater Beach, US
Feb 22, 2014 12:55 pm EST

Lasership delivers when they feel like it, scan item and telll amazon its shipped. liars! May they burn forever in hell! drop and broke very expensensive item i brought by several amazon llc and plundered my items on my cement? not feel like delivery in rain so stuffed box and crushed it into mailbox? w t f?

A
A
Angela Bea
Eatonville, US
Jan 04, 2014 6:34 pm EST

We ordered a tablet from amazon on Dec.22 for a Christmas gift for our son. They said it was delivered on Dec. 27 at 1:30pm. Of course it was not. I checked with Lasership and they said it was signed for by Over fence. Who the hell is Over fence. I believe that whoever was to deliver this package stole it. Lasership is a bunch of thieves, scam artists, and worthless people. Amazon has lost our business. I will never order anything from them or anyone Amazon works with. Lasorship may have been the problem, but I Amazon is at fault as well.