Laptoptown.com / Ignored By Customer Service
I ordered a laptop charger through this website. I paid using Pay-pal and accidentally forgot to change my shipping address. This was about 9 AM this morning, by 10 I realized my mistake and quickly wrote two e-mails to them, one through their website and one using my personal e-mail account. Their website promises 24 hour customer support. I have never heard back from them. Rather, at 9 PM I simply got an automated message saying my order was shipped (to the wrong address.) I freely acknowledge my mistake but to promise 24 hour customer service and to have still not responded nearly 12 hours later is disgraceful.