Last year I wrote to your customer service department in Tupelo, MS about a problem I have with my Lane Rocker/Recliner. I never received a reply.
My problem: After delivery of my lane Rocker/ Recliner ...chair serial # [protected] I realized my recliner swiveled ( I purchased a swivel base) & reclined but DID NOT rock. Unfortunately, by the time I realized the defect, the furniture store I purchased it from went out of business. This was about 3 months after purchase.
As far as I can tell, the swivel base was attached improperly. I realize the swivel was attached locally as I had to pay an extra $50 for the swivel kit, but, I'm hoping you can assist me in solving the problem. Can you either send me instructions on how to make the necessary adjustments or tell me who I can contact to make the repair for me. Do you have any service providers in this area? If not, do you have a recommendation?
I REALLY would appreciate any assistance you can provide me.
I don't know if this is covered under your warranty??
2022 Cornwallis Parkway
Cape Coral, Fl 33904
Thank you. Maryrose Troniar