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1.6 144 Reviews

Lane Home Furniture Complaints Summary

22 Resolved
122 Unresolved
Our verdict: With Lane Home Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lane Home Furniture reviews & complaints 144

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Newest Lane Home Furniture reviews & complaints

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12:31 pm EST
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Lane Home Furniture - sofa/loveseat recliners

My wife and I purchased a Leather Sofa/Loveseat from A&H Wayside, 1550 Freeway Drive, Reidsville, NC in Sept of 2007. They did not have a floor model, but in the catalog the furniture looked similiar to what we had. We received the furniture on Dec. 7, 2007 and found it to be very stiff and uncomfortable. We know that leather takes a while to break in so we...

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12:12 pm EDT
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Lane Home Furniture terrible quality products

I purchased a large recliner 3 yrs ago, which is a piece of crap. It is literally falling to pieces. I have to place a piece of lumber under it to keep it from falling over to one side. Large pieces of wood from the underbelly frame are falling off, cracking wood and exposed nails. This furniture, which I paid lots of money for, is crap, garbage.

I want it replaced. Your company is a disgrace to the public! Either replace it or give me a refund. Furniture should last a lot longer than 3 yrs.

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DBDartmouth
Philadelphia, US
Dec 27, 2011 10:09 pm EST
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We purchased a sectional 320 Aspen in June 2010 from JC Pennys in Langhorne Pa, This furniture is falling apart the fabric is all pulled and the pieces do not stay together. I have hurt my back several time trying to put the pieces together.
The foam in the cushions is bunching up. This furniture is only a little over a year old, at $2071.00 I think it should have lasted a little longer than that. I also would like a replacement. If this is the way a american product is made no wonder we are going downhill.
I would like a response to this complaint or where I can go from here.
Dale8722@msn.com

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11:06 am EDT
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Lane Home Furniture awful quality products

Bought two Lane Recliners from local store. Both recliners started making noise immediately when sitting in them. Store replaced one chair which still had the same defect. Paid $500.00 down when ordered chairs still owe $322.00 would not pay balance until chairs fixed.

To this day chairs have not been taken care of and have got even worse in the noise they were making. Even contacted Lane Co. themselves with no response? Have decided to keep chairs as is but will not pay balance owed until satisfied. Will not ever again buy Lane products of anything, period again!

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Lynn2017
, US
Sep 19, 2018 5:55 am EDT
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I ordered a couch and waited 8 weeks for it to be made. It arrived with a tear in the fabric. I spent 1k on this piece along with 3 lane recliner chairs. I was offered 100 dollars but do not feel this is reflective of the damage. this is a fabric tear that cannot be sewn and thru use will only weaken the area and further the damage.

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Wallace Newman
, US
Aug 15, 2018 8:04 am EDT
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I have a beautiful recliner. The mechanism is malfunctioning and loosing nuts and bolts. If you could give me the replacement # part that would be nice.
Thank You,
Wallace Newman

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carrie thomas
,
Nov 20, 2008 4:19 pm EST

I did write you last week about an expensive recliner we bought from hoovers store in Milton Pa and we got no response there is no reason the springs should of broke and now staples are falling out. I gave you all the numbers everything is still on the bottom of the chair all papers Please give us some kind of response Mr hoover was quite rude about it. thank you carrie thomas 507 piper avenue Milton Pa [protected]

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carolyn c. shiver
,
Nov 04, 2008 2:35 pm EST

I thought I was the only one who got doodied on ! Bought a Lane Big Man recliner last Nov. just because the foot rest was seemingly longer and didn't make my ankles hurt. Three times the mechanism has been replaced, the last time less than a month ago and now it's messing up again. The Lane Company says it's the store's responsibility to replace the chair, and the store says it's the company's. The chair has a lifetime warranty and the mechanism's warranty is for 1year and will expire soon. I'm going down to the store today and face the owner tooth to toenail, but am not expecting much. Badcock's furniture is much better, less expensive and they are easier to work with. I will say that I have bought several Lane recliners over the years, and this problem is a first for me.

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1:07 pm EDT
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Lane Home Furniture Scam and garbage

A few years ago my wife and I spent our tax refund on two recliners from Globe Furniture in Lagrande, Oregon. My wife purchased a Lazy Boy and I purchased a Lane. She tried to talk me into a Lazy Boy because we had previously owned a Lazy Boy handed down to us from some friends, that chair was 20 years old. I wanted the Lane because it was big and fluffy. 6 months after this purchase the Lane’s back broke as well as the rocker. The furniture company (Globe) fixed it and a month later the repairs failed. My wife called Globe who repeatedly told us through their representative that they would repair it, but no one ever showed up to pick up the chair. I contacted Lane and their representative told me they could do nothing for me unless I needed a new rocker assembly and then they would ship that to me, but the actual chair was not covered. Lane refused to take ownership for the poor construction in the chair, and placed the blame on the furniture retailer (Globe).

Frustrated, I decided to take the chair apart and see if I could repair it myself. When I took the chair apart I discovered that the plywood that Lane had used to construct the chair was substandard. We have a plywood mill in our area; my father in-law told me that when a piece of plywood is substandard the mill sells the plywood at a cut rate so that it can cover some of the cost of this error. The plywood is usually used for pig pen dividers and various non structural purposes because this plywood is weak and sub-standard. One of the main reasons for this is that the glue that is supposed to hold the pealed layers together doesn't hold well and therefore the plywood is very pulpy and weak. With this in mind I examined the materials used in the construction of my chair. The plywood was very pulpy and the wooden pins used to hold the chair together didn't hold fast to the pulpy plywood. The pins split away from the plywood as if it had been glued into a piece of balsa wood (the wood used to construct toy airplanes, very light; not very strong).

It was very clear to my eyes and experience in the construction field that my chair was built in a very hurried fashion, and out of sub-standard materials. It is very sad that in this day and age American Made has no value. American companies use to take pride in the construction of consumer products, from automobiles to furniture. However, it is very clear to me that Lane doesn't care about the construction of its product and refuses to stand behind it. I feel this is because Lane knows that their chairs are pieces of Garbage and to stand behind such Garbage would mean sure bankruptcy for their company.

Recently, I explained my story to another furniture retailer telling them that I didn't want a Lane. This company offered me a great deal of money off my next chair to restore my confidence in Lane. I thought about this offer for a moment, and then almost vomited in my mouth. How could I swallow my words and go back to the company that had put me through so much stress and discomfort (the chair was horrible after it was broken, and my wife wasn't giving up her chair)? The mere fact that I had given this offer a second thought disturbed me. A reasonable consumer would count the almost $700.00 (the cost of my Lane recliner) a learning experience and never return to the *** platter. Yet, even though I gave this offer a second thought, I won't be returning to the poo poo platter and anyone else that does, is just asking for trouble.

I have a suggestion for Lane. They need to get the price of their chairs down to what they are worth, (about $49.99) and sell them at Wal-Mart. I'm sure many consumers would be willing to buy them as throw away chairs like camp chairs. Then when they broke the camper could break out the wooden frame inside the chair and use it for kindling.

Read full review of Lane Home Furniture and 21 comments
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Addiesue
Humboldt, US
Nov 19, 2023 4:08 am EST

The recliner mechanism appears to be not functioning correctly.

The rocker pad on the right side is split and will not stay on the horizontal bar, which causes the recliner on the right side to rest on the floor and the mechanism to push into the seat cushion!

I will attach pictures

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cedar chest
MARLBOROUGH, US
Oct 23, 2023 12:51 am EDT
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I requested a lock replacement for a safety recall on a cedar chest thru the lane furniture web site 7 months ago. I have not received the item therefore chest is a danger and not usable.

Cedar Chest Serial Number : 2965190

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Kyle Hensley
, US
Jun 11, 2023 7:40 am EDT
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Leather falling off ever since I had it

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Berton
JUNCTION CITY, US
Jan 31, 2023 11:23 pm EST
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I purchased this recliner in 2021 to replace a Magnate recliner that was no longer available. Almost immediately the springs stretched and the recliner would no longer stay closed, has made it very hard to use. The seat cushion/springs no longer gave necessary support so I placed a bed pillow under cushion to keep from sinking away.

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Lily pad chair
Eugene, US
Jan 11, 2023 11:36 am EST
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The seat springs have broken and can’t sit in chair….. need replace parts under warranty. We have sent several emails to your warranty request and have never got any contact from Lane for parts, sent purchase information, and pictures!

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Bruce Weatherby
MARYSVILLE, US
Oct 10, 2022 3:02 pm EDT
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no heat...whats up checked everything and lights on wiring is good and no heat...is this a manufacturing defect

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Tom Bog
, US
Feb 09, 2020 3:31 pm EST

I bought a Lane recliner because I thought it was good quality furniture. I paid $800 and less than 2 years later it is trash. It leans to the right, and it doesn't recline smoothly. Tried to get it repaired but got nowhere with this company. This is crappy furniture. Don't buy Lane furniture!

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Linda Mercer
, US
Sep 19, 2022 12:41 pm EDT
Replying to comment of Tom Bog

Past 25 years, I’ve purchased total of 2 Lane recliners from a local dealer near me and now they don’t carry Lane recliners any longer.

The recliners that I purchased were very comfortable and lasted for years.

I don’t know what’s happened to the quality of their recliners but from all these negative reviews, looks like their reputation for quality recliners has gone downhill.

Now I’m trying to find a recliner that’s comfortable and of good quality.

Any suggestions? Thanks.

Linda

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Kathy Marthey
, US
Jan 01, 2020 4:59 am EST
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12/25/19

My husband went to sit down in his recliner & he felt something break in it and it was 2 of the bars under the seat coils had snapped into 2 pieces !
We would like this repaired if possible or the chair replaced as its only a year old today ! As it was his last years Christmas Gift ! And he sits in it none stop !

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Map67
, US
Nov 05, 2019 11:38 am EST
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I bought your sofa from big lots on 10/21/16. Yes I know the warranty is up but I spent $650 on a sofa that lasted only 2 and a half years.

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ROY HULL
, US
Jul 28, 2019 8:53 pm EDT

Recently we purchased a Simmons Casegoods Anthem Bed from American Furniture warehouse here in Denver and after contacting Simmons they referred me to you. I need 8 replacement handles for this bed and nighttime stand. My daughter put a severe deep cut in her leg requiring stitches. These handles are razor sharp and NEED REPLACEMENTS ASAP.

Thanks

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