Lancome
reviews and complaints

at 15.07.13, I bought lancome visionnaire serum and genifique soleil.At 16.07.13, I used both of them as she said to me. After 5-6 hours later, in my face has some rush, sense of burn and puffiness. İmmediately, I went doctor and he gave me 3 separate oinment.With prescription I went to store. But she said to me it doesnt enought, you have to bring allergy report to take back.And then I went to doctor again today but he said to me ok, but you should stay at hospital for 4 days. now I'm so sad.I don't want to stay at hospital for it. I believed lancome product, ı paid approximately 200dolars. ı dont know, what can ı do please help me?

I placed an order on lancome.com on 11/30/12 and was very unhappy with the customer service of it. Website got frozen and it was the last day for a 20% off on each product. I then called lancome toll free number to place the order. Within 2 hrs, I received three notification of duplicate orders thru emails. i then called lancome toll free to cancel two out of those three duplicate. I called a total of 4 times during those 2 days and each time I got connected to a difference representative. Each told me diffferent situation: two duplicated orders were cancelled; I was not be able to cancel the orders because they have been processed; I was not be able to cancel the orders because they have been shipped. Finally, I received all three duplicated orders within the same 2 business days thru UPS. I had a chance to return but I did not trust lancome.com just in case they said I returned less than what I actually returned. Bottom line, I rather go to the counter in a department store to purchase lancome than purchase it online/thru their toll free number.

For over two months I have spoken to several of Lancome's staff...Each have said they would help me with my complaint. To no avail. They sent me two lip pencils which were the wrong colour.
I returned the pencils to Lancome London on December the 2nd as agreed. They said they would send me two replacements on delivery.
Nothing...Zilch!
All they need to do is pop them in the post. I don't need phone calls and emails from them...I want action. I paid £42.00 including P&P.
Please get your act together Lancome.Not good customer service.

It was the worst ever experience for me to have the online shopping on the fragrance x .com with poor customer service and support. I have been waiting for the order for over 2 months now with 3 international phone calls, several emails and it is my second time that I have ever recieved the email. What I would like to suggest all my friends living in State is " Don't believe in that biggest fragrance network or whatever as advertised by the their website. It was just simply the most fustrated period for me. I just spent over $ 100 for nothing. They asked me to wait for 3 months and call them back again. I can hardly believe that I will get my order finally. I have been living in Australia for ages and knows about the custom better than Americans. However, I don't know much about fragrance x. Therefore, it is my first and last lesson about online shopping experience with that website. No customer complaint service on the website plus try to attract people with discounts but not dealing and deliverying thing and not even have a chance to speak to manager about the service. I will just simply say THEY R CHEATERS! DONT NEVER EVER BELIEVE IN THEM!