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Laminate Store / Poor service and insulting

1 United States

I give the sales person (Randy) a drawing and measurement (done by Lewis). Randy made the list of materials ($1996.73) and installation prices ($1213.27). When the installer came to do the installation they were short materials. Randy misses several pieces. I when back to and bought the extra material. The Laminate Store will not send the installer back unless I pay $75.00 trip fee. The Laminate Store salesman (Randy) made the mistake; therefore the Laminate Store should pay the trip fee. When I ask the manager, He said “No” and walks away. He gave no apology. This is poor service and insulting.

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