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Lambert & Butler
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1.1 332 Reviews

Lambert & Butler Complaints Summary

6 Resolved
326 Unresolved
Our verdict: If considering services from Lambert & Butler with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lambert & Butler reviews & complaints 332

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7:19 pm EDT

Lambert & Butler a pin in my #

As I was smoking my ### as that what ### are for I was talking to my sun and he when mum some thing coming out of your ### so I pulled it out and it a pin and I'm not very happy as this could of killed me if it when down the ### and I would like a sorry off the boss of lambert and butler and if you don't sort this out with a formal apology I will be taking the their you secretly Chantelle bellsmythe

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Fred67
, GB
Jan 13, 2016 12:35 am EST
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Hi i bought a 20 pack of lambert and butler silver from my local supermarket on 8/1/16 as from photo i have smoked most of them but have had 3 now that the filters were separtated from the actual cigarette hope you can help thank you

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2:18 pm EDT
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Lambert & Butler lambert butler cigarettes

My girlfriend bought lambert & butler cigarettes out off asda in Perth she was sitting at home and the butt off her cigarette came off in her mouth and I asked her for one as I didn't have any off my own rolled so as I was smoking it the head where it's lite came off and fell onto my lap and put a hole in my new golf trousers and I ain't happy with it as my girlfriend just bought me them.

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2:47 pm EDT
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Lambert & Butler unsatisfied with product

I have been a smoker of your product for over 7 years and have never been dissatisfied up untill recent months . I smoke upto 30 cigarettes a day and can spend upto £80 a week on your product but recently I have found in every other packet I buy there is at least one cigarette with a little hole in as if some one has took a sewing needle and pierced them some times there is upto 3 cigarettes with them in witch makes smoking them less satisfiying as I am unable to get a proper drag from them so I'm have to smoke another straight after I have always been a loyal customer of lambert and butler but something needs to be done as I said i have never been dissatisfied with your product up untill recent months but this has become a regular thing an is starting to get very frustrating . Many thanks shannon chaffe

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Nathan Patterson
, US
Apr 11, 2016 8:20 am EDT

I smoke the lambert and butler real blue cigarettes and today at work when I took one out to smoke I realised there was only half a ### of tobacco. Not happy one bit about this as there's wasn't any in the bottom of the pack so the tobacco couldn't of fallen out. Not one bit happy about this as the shop I brought them from wont do anything about it, this has happened to me a few times over the last couple of months and now it has gone beyond funny. Hopefully something will be done about this as I enjoy smoking lambert and butlers but I refuse to pay the price if the product is not worth it!
Thanks,
Nathan Patterson

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6:27 am EDT
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Lambert & Butler damaged packets and cigs

I brought 200 cigs from Tesco I got home opened all the packaging the boxes were damaged I went to the shop cause I had opened the card board sleeve they had no proof I didn't damaghe them so didn't give me a refund I am not happy I want something sorting as the cigarettes were broken so ended up putting them in the bin I am not happy at all hope this issue gets resolved

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poggy50
belfast, GB
Jul 02, 2013 4:49 pm EDT

I bought 100 cigerettes from a shop in belfast and in 2 packs 4 or 5 ### were broken. When I tried to return them they wouldn't because I didn't have receipt but they didn't give me one in the first place. What do I do?

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4:10 pm EDT
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Lambert & Butler box not made rite and contents damaged

Bought a ten pack of lambert and butler and the box was not put together rite and the tips were damaged, shop I got them from told me to contact the company to complain. I am not stasfied with this product as I buy these cigs everyday for the past 20 year's. Am now thinking of changing to a other brand.

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MkStItCh
West Seneca, US
Sep 22, 2014 8:25 pm EDT

20 years of smoking the same brand and buying a pack every day according to your complaint and you are dropping them for 1 mistake in that 20 years...
I love the loyalty of people...

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2:18 pm EDT
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Lambert & Butler faulty goods

After purchasing 100 lambert and butler to take away with me on a country break (As there is no shops locally). I was extremely annoyed to find on openi the multie pack every cigarette had a small whole in them. Your products are not cheap at the best of times so to waste £40 only to be told by asda the store where I purchased them they would not exchange or refund me as it was a manufacture fault and in turn nothing to do with them. I have been a loyal customer for 15 years and its soil destroying to have put 100 cigarets in the bin. I would appreciate some feed back on this matter or I will be forced to change to an alternative brand!

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Bobbygittins1994
, GB
Dec 10, 2015 4:16 pm EST
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I recently purchased 200 lamberts from my local sainsburys to take back to work with me I work in a remote village in Cumbria every single cigarette I pulled out the box the end fell of I am really disappointed as the they are far from cheap and had to travel 45 mile to purchase more I would like to be reimbursed with more cigarettes or. Full refund this the second time I have complained and still know feed back you can contact me on my email bobbygittins94@outlook.com

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michellelisa20013
middlesbrough, GB
Dec 06, 2013 7:26 am EST

I bought 60 lambert and butler ### and they where faulty I couldn't get a puff off them and the ends kept falling off, , I took them back to the shop and they said nothing they could do its not there fault, so I'm not happy as they cost a lot off money

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2:08 pm EDT
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Lambert & Butler faulty dangerous tabs

Myself and my husband are smokers and i wouldnt normally complain but today we bought 80 tabs lambert and butler as usual, we had 6 tabs out ov the 3rd box and i had lit the 7th tab up, was smoking it and it kind if made a bang sound alot of smoke came from the tab and it smelt funny, we were shocked and put it down to a faulty tab, couple of hours later my husband lit a tab up and the same thing happened again, its as if there is something been put into the tabs, it happened again with 1 tab out of the 4th box, i am shocked you wouldnt expect something like this to happen, and dont no what to do, i dont no what was in the tabs and i am unsure if i will keep buying the same brand as i dont want this to keep happening, and also if we change brands i am garented to end up with a chest infection im sorry to complain but i do find it flustrating and dangerous

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Mrs sharon joseph
Ballymena, GB
Aug 27, 2014 4:04 pm EDT

Been smoking lambert and butler for years and have had no complaints to now . Bought forty two days ago some of them the brown tip is not completed wonder why icould not smoke it . As cigs are expensive now am thinking of changing brands . Am very dissappointed.

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3:10 pm EDT
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Lambert & Butler found rubber/plastic in my cigarette

I was sat here and decided to smoke a Lambert & butler silver king size. only to find a huge piece of black rubber/plastic rolled up into the cigarette. Now I know smoking is harmful to my health but no where on this pack does it say you will be smoking rubber or plastic or it may contain such items as plastic/rubber instead of tobacco. And after inhaling dousing the cigarette under a could tap and finding out this is what was in this cigarette I am seriously going to contact the press and anyone else that will listen to have this product removed from shelves as it seems like this company doesn't care about what they put in their product just as long as they can scam and do more harm to people and oh well if they kill people off faster not their bother because of their warning labels. Hmmmm guessing they should let people know they won't be already smoking all the rest of the stuff they put into the tobacco but the stuff that isn't tobacco at all. Guess my lawyers will have a field day with this one. And yes the remainder of the product is being sent to them so they can confirm this actually cam out of the same cigarette as well as the rest of the cigarettes from the pack.

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Hastings@amber
, GB
Jul 03, 2017 2:34 pm EDT

I found this half way through my cigarette

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MichaelXXX
London, GB
Aug 29, 2012 4:22 pm EDT
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MichaelXXX
London, GB
Aug 29, 2012 4:20 pm EDT
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I found a small chunk of rubber in my Rothmans "of London" edition. As I went to smoke it, the cylindrical tube wasn't perfect so I decided to look inside to find a lump of tobacco-looking material. Bit on it and it felt just like rubber. I am unhappy with British American Tobacco, and their ingredients should be thoroughly searched and monitored to avoid this, unless this of course is an intentional move by the company to sell 90% tobacco 10% cigarettes. Oh no, this will not end well if they want to endanger human health (even more). I have a photo attached.

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7:08 pm EDT
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Lambert & Butler - cigarettes

I have recently purchased 200 Lambert and butler cigarettes from a local store (tesco), every packet's where damaged, also mosted of the cigarettes where damaged, but the outer packaging was OK. i am not happy at all with my purchase because cigarettes are expensive and the store would not refund my purchase, due to it not being there fault so i have lost out on a lot of money an have no cigarettes, Ceri Pickstock

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11:51 am EDT
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Lambert & Butler heart palpitations

When I was smoking my usual brand of cigarettes - Lambert and Butler Gold (lights) I noticed that I started having heart palpitations. This is not normal for me, and it got that bad that I couldn't sleep. I suspected that it may be the cigarettes and so I changed my brand and started smoking Silk Cut instead. The palpitations stopped. These cigarettes are also 'lights' and so the strength of them are pretty much the same. When consulting with a friend who also used to smoke Lambert and Butler Gold, she also reported the same symptoms - she thought it was just the fact that she was smoking that caused the palpitations and so quit smoking altogether.

As an experiment, when my packet of Silk Cut finished, I decided to buy a packet of 10 Lambert and Butler lights to see if my symptoms returned. The results were that I did start to suffer palpitations again. Upon then returning to smoking Silk Cut, the palpitations have stopped.

The results of this experiment have given me no choice but to come to the conclusion that Lambert and Butler must have changed the content of their Gold cigarettes, putting something else in them to cause these symptoms in myself and my friend.

Has anyone else experienced the same thing? How do we go about finding someone to test the theory properly and investigate exactly what goes into Lambert and Butler Gold cigarettes, to cause this effect?

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Update by Marialee843
Apr 06, 2011 9:00 pm EDT

If you can't say anything remotely helpful, then don't speak. Well done Sherlock - what's the point of telling a smoker something they already know. As soon as you tell a smoker that smoking will kill them, it makes them feel anxious ...and what's the first thing a smoker does when they feel anxious? ...I'm sure you can work that one out Mr Holmes. So actually you're not helping matters.

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8:54 am EST
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Lambert & Butler - lambert and lamber is fake and not who they say they are

I f I had a scanner Then I would love to post the papers report I recived back from them cause it looks like only one person signs that report not a team. and looks like mine equal the same as all the other people that they have rip off also, That is weird if your graded fair and everyone that is turned down all of are reports read we only had an 84 ? that...

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10:33 pm EDT
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Lambert & Butler fraud

Lambert and Lambert say that they market patents, while they only give you a 3 papers evaluation for $150, even the evaluation is not objective or thorough, this is a real fraud simply because they don't do what they say they do, they don't market patents or contact companies, they only take your money and run!

Read full review of Lambert & Butler and 79 comments
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kymnaomi
OORALEA, QLD - 4740, AU
Feb 28, 2024 3:37 am EST

The filters are moldy found this with three packets returned to the shop i purchased them and broke them in front of the owner to show them the Mould in the filter the owner even agree that they are moldy was going to show the rep selling them, mackay Queensland

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Marilyne Callaghan
, US
Jan 14, 2024 8:32 pm EST
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Bought two packs from coop heysham morcambe they keep going out it like bits of wood in them . There is lumps in them Never had any problems before the tobacco is lumby

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Jeanette Gunning
Keighley, GB
Dec 25, 2023 6:04 am EST
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Very poor quality

Filters coming away from the cigarette

Considering the price in the UK 5 cigarette faulty from a pack of 20

Purchased 200 in morrisons keighley

on the 13 December 2023

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Beddo
Newton-Le-Willows, GB
Oct 23, 2023 2:58 am EDT
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Bought 20 lambert and butler silver cigs on from my local bargain booze on 6/10/2023 at around 1pm and 6 of the cigs in the pack was ripped down the side , making them unable to smoke

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Staceu
Stoke on Trent, GB
Sep 23, 2023 12:17 pm EDT
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Good evening,

I’ve been buying lambert and butler for many years but over the last couple of months I have had packets where the filter hasn’t been correctly made, it’s all soft and doesn’t feel like there is a filter there

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Destiny13
Lincoln, GB
Aug 15, 2023 11:16 am EDT

I have smoked your product for years I only smoke lambert and butler silver can not stand any other cigarette I have brought 2 packets in the last few days from my local co-op and the cigarettes have gone out during smoking them this as never happened before, please could you let me no why this as happened thank you

Lesleydebo@outlook.com

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Iisa Peacock
, US
Jul 25, 2023 8:05 am EDT
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I've bought 20lambert n butler in can't light my cigarette

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A g c
Chester, GB
Jul 16, 2023 12:59 am EDT
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Writing this letter as you bav a problem you hav my picture on you cigarette packet like to now were and when you fist put it on you packet so please contact me as I am seeing legal advice many thanks

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Megan Gall
Tasmania, AU
Jun 25, 2023 3:08 pm EDT
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I have found black crystal in my smoke but I want a refund for my 2 packets of 40s

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Sweeny18
Liverpool, GB
May 30, 2023 9:16 pm EDT

I bought 20 L&B silver only to find 6 empty cigarettes in the box..I went back to the shop only to be told has I bought them 2 hours ago their wasn't much that could be done..I was told to contact you..I buy 20 L&B silver everyday and its the first time this has happened

Lambert & Butler In-depth Review

Overview: Lambert & Butler is a well-established company in the tobacco industry, known for its high-quality products and commitment to customer satisfaction. With a mission to provide exceptional tobacco products, Lambert & Butler values integrity, innovation, and excellence.

Product Range: Lambert & Butler offers a diverse range of tobacco products, catering to the preferences of different customers. Their products are known for their exceptional quality, variety, and uniqueness. When compared to competitors, Lambert & Butler stands out with their premium offerings and attention to detail.

Pricing: Lambert & Butler adopts a strategic pricing approach, ensuring their products are affordable without compromising on quality. Their pricing is competitive within the industry, offering customers great value for money. When compared to similar businesses, Lambert & Butler's pricing is reasonable and in line with market standards.

Customer Service: Lambert & Butler excels in customer service, providing a seamless experience for their customers. Their team is highly responsive, helpful, and professional, addressing customer queries and concerns promptly. Customer feedback and reviews consistently highlight the exceptional customer service provided by Lambert & Butler.

Website Design and User Experience: Lambert & Butler's website is designed with user experience in mind. The layout is intuitive, making it easy for customers to navigate and find the information they need. The search capabilities are efficient, allowing users to quickly locate specific products. Overall, the website offers a smooth and accessible user experience.

Shipping and Delivery: Lambert & Butler's shipping and delivery policies are efficient and reliable. They prioritize timely delivery, ensuring customers receive their orders promptly. There are no excessive additional charges, and the restrictions are minimal, providing a hassle-free experience for customers.

Return and Refund Policy: Lambert & Butler's return and refund policies are fair and customer-friendly. The process is straightforward, and the company is responsive to customer requests. There are no unnecessary limitations or conditions, making it easy for customers to initiate returns or seek refunds.

Social Responsibility: Lambert & Butler demonstrates a strong commitment to social and environmental responsibility. They prioritize sustainability practices, actively engage in community involvement, and ensure ethical sourcing of their products. Lambert & Butler's initiatives and partnerships in this area further showcase their dedication to making a positive impact.

Reputation and Trustworthiness: Lambert & Butler has built a solid reputation in the industry, earning the trust of customers. They are known for their reliability, credibility, and commitment to delivering exceptional products and services. Customer reviews, ratings, and testimonials consistently reflect the positive experiences customers have had with Lambert & Butler.

Overall Rating: Lambert & Butler receives a high overall rating based on their exceptional product range, competitive pricing, outstanding customer service, user-friendly website, efficient shipping and delivery, customer-friendly return and refund policies, commitment to social responsibility, and strong reputation. Their strengths lie in their quality products, customer-centric approach, and ethical practices. Potential customers are highly recommended to choose Lambert & Butler for a satisfying tobacco experience.

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Contact Lambert & Butler customer service

Phone number

+44 117 963 6636

Website

www.lambert-and-butler.co.uk

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