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Lambert & Butler
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1.1 332 Reviews

Lambert & Butler Complaints Summary

6 Resolved
326 Unresolved
Our verdict: If considering services from Lambert & Butler with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lambert & Butler reviews & complaints 332

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3:01 pm EDT
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Lambert & Butler lambert and butler silver

To whom it may concern,

I am writing to tell you how disappointed I am with your cigarettes recently. I have chosen to smoke lambert and butler silver for many years now and the past few packets I have bought have had half of the tabaccoo missing. I have photographic evidence to support this if you wish for me to send you this. This has made me question wether to continue to buy your products or to switch to a different brand. Atleast half the cigarettes in this packet were the same and in the end there was only half a cigarette to smoke! And with them now reaching to over £9 a packet I find this quite upsetting! You can contact me on rachel.[protected]@nhs.net.
Regards,
Rachel

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9:04 am EDT

Lambert & Butler lambert and butler superkings smooth

I have purchased this particular brand of cigarette since it became available for purchase within the market. Since recent packing changes I have discovered the taste is no longer the same as the cigarettes were before the packing change. I am hereby left with no alternative but to purchase a new brand of cigarettes as a result of this.

Could you please confirm wetter changes have been made to the actual cigarettes themselves?

I can be contacted via my son's email a dress below.

The email address is as follows
[protected]@Gmail.com

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12:01 pm EDT

Lambert & Butler packet of cigarettes that had the tips empty. poor quality

hi, I purchased a packet of Lambert and butler original silver from the shell garage at seafield Edinburgh, Scotland last night and Ian hugely disappointed with the quality of these cigarettes. every cigarette apart from 2 is missing a little bit of tobacco so when you light up a cigarette it burns down very quickly and was not nice.
I have smoked Albert and butler cigarettes since I was 16 and never wanted to smoke and other type as I don't like the taste of any others however if i get 1 more packet like this one i will be changing my brand and you will lose a customer. i would appreciate some sort of feedback or compensation for this or I will quit smoking l&b. i hope to hear back soon. I could send a photo if you wanted proof of this.
regards, William Ormond

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7:18 am EDT

Lambert & Butler product

my partner has been smoking lambert and butler [censor] for 20 years and the past 4 packets of lambert and butler blue [censor] he has had every [censor] has got hardley and tabacco in it, he lite's it and has 2/3 drags an its gone he has been buying these for years and never had a complaint and not he has wasted nearly40 pounds on [censor] with no tabacco
mrs samantha warburton
12 balmoral grove
rhyl
ll181nw
he is really not happy about this

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5:15 pm EDT

Lambert & Butler original silver

I'm writing to show my dissatisfaction in the packet I have just opened, the pack is full of loose tobacco...probably a whole cigarettes worth or two in the bottom of the packet. It looks like an amount of tobacco has dropped out the end of most of the packets cigarettes. Really really disappointed as this I the only brand I buy and have ever purchased. Truly feel let down by a brand I felt I could trust

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6:37 am EDT

Lambert & Butler lambert and lambert blue 19s

Purchased the new lambert and butler blue range which is now out over my usual lambert and butler. I opened the packet and the first one I pulled out and smoked was fine. Upon getting the second from the packet the insides fell out and proceeded to do so for the next seven cigarettes. I will not be purchasing this type of lambert and butler again as I rather pay extra and get the right amount I paid for.

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9:53 am EST

Lambert & Butler lambert and butler smooth gold

Can you exlain to me: the retailers say just the packaging has changed but the filter is much long and leave a bitter after taste after smoking the originals packs were not like this also many times when the cigarette comes to the end the lighted ash falls off and has burnt my table, my laptop and the floor! this surely is a heath hazard! i wont be buying ur cigarrettes anymore when i cant buy the originals. Bad on your company

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3:40 pm EST

Lambert & Butler gold smooth/pure gold

Reduced amount of tobacco in ciggertte by increasing size of filter. I'm sure they are defrauding the government bu doing this as we are taxed on amount of tabacco in a cig have lambert and butler disclosed this to the government ( I doubt it) as the cigs would then be slightly cheaper. They taste different and the filters are massive. They only thing the government wanted changed was the packet design so why are you ripping of loyal customers that have smoked your brand for years. I will be changing brand unless this changes soon. Can I also say that I have had the odd packet that has normal filter size so what the heck is going on?

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4:19 am EST

Lambert & Butler longer filter, less content and bad flavour. l&b gold no more.

I have recently come across this problem. I am a Lambert Gold-Mild-Smooth-Bright Gold. (As they have tried to re-label it) But since the new black pack has been introduced, some of which have quite suspect photos on them.. They taste totally different. Not only does it not state the Tar or Nicotine content in the cigarettes on the packet, but the cigarette which is 83mm long has a filter of 3.3mm in length, compared to the same filter length on the original/blue cigarettes, as shown in the photo attached. Visions of 'The Fifth Element' spring to mind. But after smoking these new black (ridiculously packaged, poorly made, uninformative, bad tasting cigarettes) I'm seriously thinking of swapping brands. These Bright Gold are badly made, they taste like Camels or some really bad fake cigarettes you'd buy for £2 a pack on the continent, and also taste stronger than the original L&B blue/silver/original whatever you wanna call it!.
I am stuck with 4 packs of bright gold, I have tried them for the last 3 weeks, and I will not be buying anymore, unless I know there is another mild option available from L&B. I have smoked L&B mild/gold for the last 16 years, and I know something is seriously wrong, because these new 'crapsticks' make my mouth feel like I've just chewed and swallowed wire wool.
Seriously, tell us this is just a bad experiment...

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10:19 am EST
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Lambert & Butler lambert and butler silver 40 pack

Hi,

I bought a 40 pack of lambert and butler silver from a tesco express store in newcastle and when I opened the and started to smoke them I found the filters loose and the paper not stuck properly. I was unable to enjoy them and made for a very disappointing smoke.

I have smoke l&b for years and I must admit I have not had this problem before. But with the cost of cigarettes I would like a refund or request replacement.

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1:52 pm EST

Lambert & Butler lambert and butler blue

I know cigarettes are full of crap and give you cancer but it's my choice to smoke them knowing this information so that's my own fault, however when I pulled a cigarette out of the packet and a lump of rubber falls out of the cigarette that is your problem, on closer inspection I know that this bit of rubber is made of a tennis ball as I can see the unique colour green fuzz attached to it, as I have previously stated it is my choice to smoke but I choose to smoke tobacco not a chopped up tennis ball that is obviously being used to 'bulk up' the cigarette. I want an inquiry as to why this has happened please.

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amythyst.tr
, US
Apr 30, 2018 6:51 am EDT

Please can you tell me the nicotine content for bright blue compared to real blue? I need to go lighter then real blue but want to know if bright blue is milder! Thank you

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Leslee Cartwright
, US
Mar 25, 2017 12:30 pm EDT

Lambert and Butler are letting consumers down badly.Most smokers are aware of the packaging changing to the black instead of blue .They as a company are fully aware that smokers will notice a change in taste!
Changing the tobacco as they so obviously have, is under handed and quite frankly a swindle.
All smokers know when an inferior tobacco is substituted in their cigarette choice.
several of my associates are changing brands due to the fact they feel cheated!
The revenue you rake in from sales is immense !It is understandable that having to change packaging will cost however, to reimburse your company's profits by using what tastes like cheap second rate cigarettes is despicable!
The super King Blues are a rip off too...larger filters and bitter tasting tobacco, this particular cigarette was a smooth tasting smoke.
Both your king size blue and super King blue leave a nasty after taste and when inhaled it hurts the throat.
Cigarettes prices once again will be hiked in this years budget...I believe if your company continue to treat your consumers in this way and you try to hoodwink them into believing your giving value for money ...think on.
I have heard complaints in supermarket queues regarding your products on lots of occasions and if this situation isn't rectified very soon you will be losing many of your loyal customers...
You had a fabulous reputation as a company please put it right as in all fairness what you're doing is so wrong

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2:21 am EST

Lambert & Butler tobacco in lambert and butler

I have smoked Lambert and Butler for many years, I see the package has changed from silver to the Black for all cigarettes. I purchased out of several shops the silver that was still in stock, however, there is a definite change in the tobacco between silver and the black, maybe you can explain this as I have lost over £100 in cash while buying the silver that I was previously buying and now it has changed. It does not state on the packet of the change So much of a change that I was convinced the cigarettes silver that I was purchasing tasted similar to imported brand that a friend had let me try, they taste similar to a cheap brand. I hope you can explain why the silver PK of cigarettes taste weak

Kindest Regards

Marion

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Kaz2562
, GB
Mar 27, 2017 5:12 pm EDT

Hi I normally smoke lambert and butler blue king size and purchased the black packet today.
They taste completely different and I don't think the strength is the same but there is no way of checking as the new packets don't state this. Can't carry on smoking these though as they are a lot milder to my normal blue ones.
Thought it was just me but after reading your comments realise it's not just me that has a problem with these new cigarettes.

M
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Morag Roberts
, US
Mar 06, 2017 3:56 am EST

I have recently come across this problem also. I am a Lambert Gold-Mild-Smooth-Bright Gold. (As they have tried to re-label it) But as Marion has also stated, since the new black pack, some with photos of apparent throat cancer victims that look nothing like it.. They taste totally different. Not only does it not state the Tar or Nicotine content in the cigarettes on the packet, but the cigarette which is 83mm long has a filter of 3.3mm in length. Visions of 'The Fifth Element' spring to mind. But after smoking these new black (ridiculously packaged, poorly made, uninformative, bad tasting cigarettes) I'm seriously thinking of swapping brands. These Bright Gold are badly made, they taste like Camels or some really bad fake cigarettes you'd buy for £2 a pack on the continent, and also taste stronger than the original L&B blue/silver/original whatever you wanna call it!.
I am stuck with 4 packs of bright gold, I have tried them for the last 3 weeks, and I will not be buying anymore, unless I know there is another mild option available from L&B. I have smoked L&B mild/gold for the last 16 years, and I know something is seriously wrong, because these new 'crapsticks' make my mouth feel like I've just chewed and swallowed wire wool.
Seriously, tell us this is just a bad experiment...

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8:44 am EST

Lambert & Butler richmond superkings

I notice that you have changed the packaging and now have 20 in as well. I use to smoke Richmond Superkings which where in a blue packet. I buy them at Asda Metro Centre. The new pack have Richmond superkings blue and are now in a dark black/grey package. These are certainly a different type of cigarette and I certainly have a cough since using this new packet. Can you tell me if they are the same cigarettes or can you still get the Richmond Superkings blue packet. I called into another Asda store and they are still selling the blue packets. But Asda at Metro Centre have told me that the dark black/grey packets are the ones you have replaced them with. I look forward to hearing from you. Thank you. Mrs Sheila Whitfield

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Natalie5092
, GB
Mar 04, 2017 8:07 am EST

I have found the same the quality has drastically changed in the new packaging I am not happy with them at all they taste horrible and hurt my throat. Bad customer service changing the formula without alerting your loyal consumers.

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11:28 am EST

Lambert & Butler lambert and butler blue

I'm very disappointed in your product. The last few packs I've purchased have been under par. When smoking the end falls off unexplained and on a few occasions when I've taken a cigarette out of box all the tobacco has fallen out making it unsmoksble. I have smoked your product for years now and am finding the quality of the cigarettes slipping, at least 3 of a pack are not worth smoking

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4:44 am EST

Lambert & Butler lambert and butler bright gold

I've been to my local shop this morning to buy 20 lambert and butler gold which are the light versions. I was given lambert and butler light gold to find they are all filter and not the lambert and butler gold I usually smoke. This is a disgrace for how much these cigarettes cost. They are not lambert and butler gold so I will now stop buying your brand if this is not resolved.

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5:13 pm EST

Lambert & Butler bright gold

I am disgusted that lambert and butler have used the new packaging to change their cigarettes. They are considerably smaller than the old l&b gold or smooth gold as they were. The filters are about a third longer than they were previously.
I am trying various other brands to find one I can switch to.
As an l&b gold smoker for the last 20 odd years I would like to congratulate lambert & butler on playing this awful sneaky trick and losing my custom.
Thanks for your contempt and goodbye l&b

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12:22 pm EST
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Lambert & Butler bright gold cigarettes

Like other complaints I have also just opened my first packet with the new packaging and SMALLER cigarette with extra long filter. I too am disgusted by this having been a loyal Lambert and Butler lights/smooth gold cigarette smoker for many years. If Lambert and Butler don't get their act together and go back to the original smooth/light cigarettes with the original length of filter then I will most definitely be looking for an alternative. IN ADDITION as a registered tobacco retailer I will cease to sell your products as I do not want my customers to think it is ME who is ripping them off.

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Mr Sam
, GB
Jan 25, 2017 2:17 pm EST

I have do say that I too am extremely disappointed. The size od the tip is larger and with a smaller tobacco length. I have to say that the taste is harsher. I will be looking for a different brand.

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5:11 am EST

Lambert & Butler not receiving a reply

I submitted a complaint on 5th January about lambert and butler crush ball not having the ball in to turn it menthol and have not received a reply! Do these complaints even get looked at it can't see a reply to anyone would be nice to have an acknowledgement the new branded packets do not seem the same the cigarettes seem cheaper made and taste different plus when I light them they don't burn evenly I'm very disappointed and thinking of changing brand

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7:37 pm EST

Lambert & Butler lambert and butler silver

I have being products for over 10 years without a single problem I recently purchased 20 silver lambert and butler from a co operative shop close to where I live and the taste and smell of the cigarettes inside the packet was disgusting I was extremely disappointed about this I want this problem sorting out so it dosent happen again and I want a refund

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2:05 pm EST

Lambert & Butler change of size in cigarettes

I bought a packet of 20 lambert &butler cigarette this morning and noticed the size difference. Thinking they must of been a error in the making of the product I bought yet another packet both new packaging boxes. But this filter is the average size. What is going on, this price is still the same but obviously getting less for my money. No where has it stated that you have increased filter size. I've smoked your brand for 18 years now, how ridiculous.

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Lambert & Butler In-depth Review

Overview: Lambert & Butler is a well-established company in the tobacco industry, known for its high-quality products and commitment to customer satisfaction. With a mission to provide exceptional tobacco products, Lambert & Butler values integrity, innovation, and excellence.

Product Range: Lambert & Butler offers a diverse range of tobacco products, catering to the preferences of different customers. Their products are known for their exceptional quality, variety, and uniqueness. When compared to competitors, Lambert & Butler stands out with their premium offerings and attention to detail.

Pricing: Lambert & Butler adopts a strategic pricing approach, ensuring their products are affordable without compromising on quality. Their pricing is competitive within the industry, offering customers great value for money. When compared to similar businesses, Lambert & Butler's pricing is reasonable and in line with market standards.

Customer Service: Lambert & Butler excels in customer service, providing a seamless experience for their customers. Their team is highly responsive, helpful, and professional, addressing customer queries and concerns promptly. Customer feedback and reviews consistently highlight the exceptional customer service provided by Lambert & Butler.

Website Design and User Experience: Lambert & Butler's website is designed with user experience in mind. The layout is intuitive, making it easy for customers to navigate and find the information they need. The search capabilities are efficient, allowing users to quickly locate specific products. Overall, the website offers a smooth and accessible user experience.

Shipping and Delivery: Lambert & Butler's shipping and delivery policies are efficient and reliable. They prioritize timely delivery, ensuring customers receive their orders promptly. There are no excessive additional charges, and the restrictions are minimal, providing a hassle-free experience for customers.

Return and Refund Policy: Lambert & Butler's return and refund policies are fair and customer-friendly. The process is straightforward, and the company is responsive to customer requests. There are no unnecessary limitations or conditions, making it easy for customers to initiate returns or seek refunds.

Social Responsibility: Lambert & Butler demonstrates a strong commitment to social and environmental responsibility. They prioritize sustainability practices, actively engage in community involvement, and ensure ethical sourcing of their products. Lambert & Butler's initiatives and partnerships in this area further showcase their dedication to making a positive impact.

Reputation and Trustworthiness: Lambert & Butler has built a solid reputation in the industry, earning the trust of customers. They are known for their reliability, credibility, and commitment to delivering exceptional products and services. Customer reviews, ratings, and testimonials consistently reflect the positive experiences customers have had with Lambert & Butler.

Overall Rating: Lambert & Butler receives a high overall rating based on their exceptional product range, competitive pricing, outstanding customer service, user-friendly website, efficient shipping and delivery, customer-friendly return and refund policies, commitment to social responsibility, and strong reputation. Their strengths lie in their quality products, customer-centric approach, and ethical practices. Potential customers are highly recommended to choose Lambert & Butler for a satisfying tobacco experience.

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Lambert & Butler contacts

Phone number

+44 117 963 6636

Website

www.lambert-and-butler.co.uk

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