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1.8 45 Reviews

The Lakeside Collection Complaints Summary

9 Resolved
36 Unresolved
Our verdict: When using services from The Lakeside Collection with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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The Lakeside Collection reviews & complaints 45

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12:13 pm EDT

The Lakeside Collection Wrong shipping address-would not fix

Poor customer service, , got hung up on multiple times!

Computer system generated wrong address and when I called not 5 minutes later, the rep lied and said she changed my address. Requested a supervisor several times and was told they were too busy to speak to me. Sent several messages with no response. Will never order from them again!

Poor customer service, ver unprofessional, rude and they hang up on you!

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4:28 pm EDT

The Lakeside Collection Refund on dead plants

Have talked to a rep and was told I had to wait two weeks because my complaint was about two dead plants delivered. Yes, they are definitely dead. They were out of their packaging dried and no root left just dead leaves. They were not dormant!
Account# [protected]
Ship#[protected]
Date 3/31/2021
Plants chenille plant CPW (ltdo107) 15.46
Scarlet shrimp plant SS3(ltdo105) 13.25
Have tried to call but have been on hold twice for over a half hour. Never have had a problem with Lakeside before but would like a refund on these two plants.

Desired outcome: Refund for two dead plants.

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Laura Cotter
, US
Mar 16, 2022 10:49 pm EDT

For sure a SCAM ...! I ordered 1 time from these people and NEVER AGAIN! I got my bank statement w multiple charges within a 30 day period, on 2-7-2022 I saw charge for 1.99 from LSCPERKS.COM..I Had no clue what it was omg! I'm looking at my bank statement as I'm texting this and there's "THREE CHARGES " ! I'm taking pics to show everyone! So then on 2-9-2022 I was charged for my order of 45.64. Now what's 1.99 2 days before my 1st and last order w this scam company! Then on 3-4-2022 there's another charge for$14.95! Oh he'llNO! IM PUTTING A CLAIM IN TO MY BANK IN THE A.M..DISGRACEFUL! LAURA COTTER

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1:52 pm EST
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The Lakeside Collection Order received

I've recently received an order I placed on February 25, 2021. I was surprised and disgusted by what I found inside the original shipping box. When I opened the box, an overwhelming smell of smoke filled the room. Inside was a used cigarette. I'm not a smoker, and was taken back by the smell. I called customer service right away and they offered me a refund or to replace the entire order. I chose to have the entire order replaced-I hope they come through. However, I have doubts about buying and recommending them in the future.

Desired outcome: order replacement

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1:23 pm EST

The Lakeside Collection Order Number [protected]

I placed an order for Christmas gifts on Nov. 29th, 2020. These gifts were for my "GREAT-GREAT nieces and nephews. These children's ages are from 3 years to 8 years old. I have been checking the status of the order for the last two weeks and found out yesterday that they will not arrive until 29 December! Now I don't have any gifts to give to them. Also, I was told that the Table Top Stackers are not available, which on my order status says this was shipped on December 2nd, can you explain why this happened, because when I placed the order it did not say it was on "BACK ORDER"?

I think that you owe me a "REFUND" on all the gifts I ordered and did not receive in time for Christmas. By the way, I will not order anything from you again. I'm soo disappointed I did not get these gifts for the KIDS

Desired outcome: DID NOT RECEIVE GIFTS IN TIME FOR CHRISTMAS

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11:32 pm EST

The Lakeside Collection Placed an order in september backordered told will receive early november

Order #: 1063312539
Confirmation#: 502663344617
I placed an order on September 5. 2020 for 8 curtains. During my order no where was noted that my order will be back ordered. I received 5 yet to receive the remainder of my 3. I called customer Service was so rude and informed me I can cancel my order. I didn't as I wasn't sure if ordered elsewhere will be the same. Also informed that I should receive my order early November. Here we are end of November and yet to receive the remainder of my items. This is so unacceptable and worst experience ever. I will never order from your company and will inform everyone I know the experience I had with your company.
Thanks,
Natalie McCue
[protected]

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2:13 pm EST
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The Lakeside Collection Lakeside collection perks membership

I was charged 14.95 // 5 days after I placed my order. I called to see what it was for and they said its for the LSC Perks membership. I did not order this, the representative said it was probably on a pop up that asked if I wanted free shipping. Well I probably did want free shipping// but I did not get free shipping. I talked to the representative and wanted my money back, but she only cancelled my future monthly payment. This is a total scam and it happened to 3 other people in my office as well. I want my 14.95 back.

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6:00 pm EST

The Lakeside Collection Red green xmas tree

Ordered Xmas tree in October 29 told 6 days haven't received it. In Memphis post office since 3rd of November and hasn't left there? I need a tree for Xmas and want money back [protected]. Correction left fed ex Southaven ms to fed ex Wisconsin. Why to Wisconsin. Pls send me a Xmas tree

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Update by Mikki otto
Nov 11, 2020 5:55 pm EST

Placed order on 29th October shipped to fed ex on 30 October today is nov 11 fed ex says they don't have usps says they don't have? I saw yesterday online it was sent fed ex Southaven ms then to fed Wisconsin. Why to Wisconsin ? Should it not have gone to Memphis usps and then here? Pls help🤷‍♀️

Update by Mikki otto
Nov 11, 2020 5:58 pm EST

Tracking number 9261299989012860160825. I gave this to lakeside over and over. I only want my tree pls

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10:30 am EST

The Lakeside Collection Climbed

I took my granddaughter on Friday just gone I was not happy with it I had to hook her up at all climbing stuff I found it hard as not got a lot of strength in my arms there wasn't enough staff for me to ask she would of stood aged waiting I came home aching as wasn't expecting that I wouldn't have taken her I did complain via Facebook but not even got a reply from them even though message was read very disappointed

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11:39 pm EST
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The Lakeside Collection I have been double charged.

My name is Courtney Cockrum, and I placed an order, and paid through Paypal on 10/15/2019. The payment went through for $85.69. It even cleared on my bank account, as well as Paypal. Now today, 11/6/2019 I have another charge for $85.69. This put my bank account in the negative, and I do not understand why it is showing on my account? I have already received my items, and have been using them. I love ordering from Lakeside, but if this is something that is going to happen, I can't afford this. I really need this fixed immediately, as it is very frustrating.
The invoice ID is o2435581122

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2:33 pm EST
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The Lakeside Collection lakeside perks

Did not sign up for this. Stated I did when I ordered but I did not. When I saw the charge on my card, traced and saw that the company had charged my before. I called and cancelled, requested refund. Company stated that it would take 2 to 5 business days to get it. If they can take it in 5 minutes, should be able to give it back quickly. This is stealing and will be handling as is proper.

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4:17 pm EDT
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The Lakeside Collection club house sandy bull/linda hanley

I live at Lakeside Crossing, Conway, SC...lot #433. I called and talked to Ebony today to speak to a manager about an issue i am having with current Manager Sandy Bull & Secretary Linda Hanley. I am an owner here & have been greeted with a Grimace on there faces...they are not pleasant, happy or greeting me as a member of the community. They greet every other resident with a smile & respect. I have complained about issues in the past with Sandy and evidentally she passed it along to Linda. I booked a craft class & Linda did not put my sign up sheet in lobby...it was a month before event...i emailed Linda & told her my sign up sheet was not anywhere to be found. I told her to cancel my class. Everyother event in september had sign up sheets out...(i have pictures) i just want to be treated like a human being...whenever i walk in the club house it's not hi! How are you...it's what do you want? I also asked for some flags for my lawn...the riding lawn mower took chunks out of my lawn after a few days of rain & i had to replace sod. Sandy told me if i put a flag out my lawn wouldnt be cut at all...i just want new sod to take...in an area of 4 X 4...she was very rude...i spoke with Doug...property Manager & he said it has been done several times & i've spoken to some residence that have flagged off an area of there lawn not to be cut...they had the rest of lawn cut...i want to be treated fairly...i am a new resident of 2 months...get along with everyone & love my house...i really hate to complain but when i enter club house i would like to be treated with respect & not just shoved off. Please get back to me asap.
Thank You
Roberta Leger

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5:44 pm EDT
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The Lakeside Collection Catalog

Received a catalog from The Lakeside Collection today, addressed to my five year old daughter. How did this company get my daughter's information & to think her parent wouldn't be concern at this fact? IF this company provides fund raising items to the school, then they should be sending the offer to the school not to the students, they are kids. So, I am concluding this company is conducting business without any morals, you don't send kids a catalog and think its okay!

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7:38 pm EST
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The Lakeside Collection Will not refund money

I returned two tables to Lakeside Collections because they were junk. When you went to put them together the fake wood broke.

They sent me two return labels by e-mail and one UPS label. I taped the two boxes together and returned. ups tracking Package was received on Feb. 1st and signed by employee, Waters.

Lakeside did refund to me today $23.95 for one table.

They will not acknowledge receipt of two tables. I am trying to get a refund for the other $23.95 plus tax on the two tables. I am expecting an additional refund of $27.07. I have sent several e-mails and keep getting a response that they refunded $23.95. They are ignoring my request for the refund of two tables.

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Update by hoffsugar
Feb 07, 2012 8:54 pm EST

Jody at phone # [protected] just called me and said that I will receive a 2nd refund of $23.95. Also, they are refunding to me the shipping cost of $10.60. So, I will have a total of 3 credits to my credit card. I am happy that my dispute is resolved.

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Mary
, US
Jan 13, 2009 3:30 pm EST

Never received my order.Lakeside doesn't accept prepaid visa.I cancelled the order and Lakeside still has my payment.I want my money back.Never shop at this site.

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Jodi S
Bannockburn, US
Mar 20, 2009 7:30 am EDT

Dear Mary,

I am sorry to hear of your negative experience with us. I would like to assist you further. Please forward your account information to help@lakeside.com.

Sincerely,

Jodi Shafer
Contact Care Specialist

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11:57 pm EST
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The Lakeside Collection No tracking information/rude customer service rep

I recently ordered online through The Lakeside Collection catalog company's website an MP4 player for my son, for Christmas. I ordered it on December 10, and still have not received it. I go to the website and look up tracking information (pretty much every company nowadays will provide you with shipping tracking information so you can see where your package/order is). When I click on the order number to track it, it comes up with 'no information available'. So I sent them two emails. Both replies were standard, form-letter types. And they contradict themselves in it. Telling me at first that this package cannot be tracked. But later, towards the end of the email from them, they write "Did you know that you can track your package online, 24 hours a day, 7 days a week?" Evidently, you can't! At the beginning of the second email from the customer service guy was a very clipped, rude reply saying simply 'as stated in the previous email'... the package can't be tracked. They obviously do not care about keeping me as a customer. I paid almost a hundred bucks for this MP4 player, and it has been almost 2 weeks now. I just want to know where it is, and when I'll get it. Like, before or by Christmas as it was intended for! All they will tell me was the date it was shipped. Which does not help me, at all. They have to have a shipping and tracking code. Because they state in the email that if I do not receive it within 15 business days, they will hunt it down. Well if they can do that, then they obviously have a tracking code! If they don't want to track it themselves, all they have to do is give me the tracking number and I will contact the USPS myself and try to find out, myself, where it is. But they won't. This company could not care less about it's customers. I could have spent a thousand dollars and would still most likely be treated this way. I have tried in the past to order items from catalogs only a few months old, and was told that they do not keep everything in stock. That they don't bother. They don't keep items in stock? How are they staying in business? Is this really a way to conduct a business? Once I get my MP4 player, I am demanding to be removed from their mailing list and will attempt to file a more proper complaint. This is no way to treat paying customers. Every company I do business with online or offline has a way to keep track of packages sent in the mail, through UPS, or Fed-Ex. This is ridiculous! If anyone wants to see copies of their emails, I will gladly cut, copy and paste them as a reply.

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Update by Anna M
Feb 09, 2011 3:17 am EST

Finally both of the MP4 players have been returned. The Lakeside Collection catalog company was kind enough to send a UPS driver who not only had a pre-printed and postage paid return label, but he also wrapped up the package to return it. It was finally easy and simple to return, and my money was already refunded. While it was exhausting having to deal with all of this, and very frustrating at times, the Lakeside Collection catalog company was very patient, and very willing to help me out throughout the whole ordeal. It was not the company's fault that the product was defective, it was the fault of the company that made the MP4 player. I am not sure if I will remain a customer or not, but I have to admit that the company went above and beyond to help me get it all resolved. And nowadays, that is very rare. Very few companies would go as far as they did. And I do appreciate that.

Update by Anna M
Feb 03, 2011 8:45 pm EST

Just another update. The first MP4 player that I got (by UPS), stopped working. They issued a replacement at my request. That one did not want to register on my son's computer. And after managing to download fifty songs, only two would play. So we are now awaiting a postage-paid return label. This is becoming such a huge hassle anymore. At first they tried to make me pay for returning both defective MP4 players. Then after I ask for postage-paid return labels, they send me an adobe acrobat-attached email with instructions. My computer does not accept Adobe acrobat, and will freeze up on me. Plus they had sent an electronic postage-paid return label for UPS for me to print out. My printer hasn't worked in years, and I have no real reason to get it working so I haven't had it working. So I had to request they send through the mail the postage-paid return labels. Now I get an email saying they will send the labels to me through the USPS ok, but that I will have to drop off the package at the nearest UPS. The nearest UPS is over thirty-five miles away. I live in a tiny, little rural town. Neither my husband nor I get out of the town very much as much as it costs a lot for gas to go into the closest bigger town (thirty miles away). So this is rapidly becoming the biggest waste of time, money and patience that I have ever had to go through. Giving birth to my son was less painful and much quicker than all of this. All I want is to return those two defective items in the simplest, easiest way that is not going to cost me a fortune in gas, and get my money back. For the price of gas to go and drop off the package at UPS, I could have just paid and sent it back myself. Our car does not get very good gas mileage, and we rarely leave town as it is. I will NEVER buy from this company EVER again. NOT ever. It's not worth the hassle and frustrations of trying to return anything. This is just ridiculous now. Hopefully I can call up the UPS and ask if they will be able to have one of their drivers come out and pick up the package. If not, I hate to think how much it's going to cost us to go and drop it off at their office. I am just beyond fed up anymore, and my patience is gone.

Update by Anna M
Dec 24, 2010 1:34 am EST

Just an update, I received the MP4 player today from UPS. Still have not received the original one ordered, and have no idea where it is or if I'll ever get it. The Lakeside Collection company has truly come through in the end to help me with this problem. But if I had never put up the complaint here, my son wouldn't be getting his main Christmas gift day after tomorrow. What I really hope in the end, is that their customer service people learn to be more respectful of their customers. That they try harder to help the customer. The one guy who had emailed me the second time, was kind of rude. It's hard to want to be a repeat customer when the customer service is rude. But, considering how hard this lady has worked to help me, I'll give them another try.

Update by Anna M
Dec 22, 2010 6:59 pm EST

I am a little shocked that anyone from the company would get in touch with me at all. And even more shocked that anyone saw this complaint here. But hopefully it will get taken care of. All I was ever asking for, was to find out where the package is. I ordered a t-shirt from another company the exact same day, and just got it in the mail. So hopefully I will get my MP4 player before Christmas. I can only hope. Thank you.

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Michelle J
Bannockburn, US
Feb 04, 2011 3:27 pm EST

Dear Anna M,

I’m sorry to read that you continue have problems with this order. When the return labels were issued as requested, I was unaware that you were thirty miles away from a UPS location.

However, we want to make this right for you, so I do have a different solution to this problem. Please contact me directly via email again, so that we may resolve this issue.

I look forward to hearing from you.

Best regards,

Michelle Jones
Customer Support Specialist

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MelanieP
Bannockburn, US
Dec 27, 2010 6:14 pm EST
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Hi Anna M,

I am happy to hear that you received the MP4 player in time to give to your son at Christmas.

I have also forward your feedback to our Management Team for further review.

If I can be of any further assistance to you now or in the future, please not hesitate to contact me directly.

Best Regards,

Melanie Pyott
Customer Support Specialist

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MelanieP
Bannockburn, US
Dec 22, 2010 5:01 pm EST
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Hi Anna M,

I am truly sorry to hear that you have not received your order and also for the last response you received from our company.

We strive to provide efficient and friendly Customer Service and regret that the service you received was not typical of the level of service we strive to provide.

I will be looking into this further and provide you with an update on the status of your order.

If you have further questions or concerns you may contact me at help@lakeside.com.

Best Regards,

Melanie Pyott
Customer Support Specialist

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5:02 pm EST

The Lakeside Collection Double charged on my debit card

I have ordered from Lakeside for years, since before I was married. I have had mostly good results with them--albiet the usual complaints of backordered items and items no longer available and the occasional poorly made product--but customer service has always made it right. This time, I'm really p.o.'ed.

I've read on Lakeside's website that they put an initial hold on your debit/credit card for the full order amount, then ALSO put a second charge on your credit card as the items ship, THEN, when all items have shipped, they release that hold on your card and your funds are released. The problem I have with this is that I irdered almost $170 worth of merchandise, and only have $254 in my checking account. I don't care that they hold the money for the full amount of the transaction, but they need to charge your card out of that amount they are holding, not charge my card twice and hold all my money hostage. I only want to have to pay for the order once--and be able to put groceries on the table for my family.

I have 2 little kiids at home and a husband who works darn hard for every dollar we make. Being a homeschool mom, I try really hard to ease the financial burden on my husband by ordering early for the holidays and finding the best deals I can so we can eat and still have a great Christmas. That $254 is all the money in the world I have to get by on until NEXT Friday.

So, if they hold $170 and then charge $170 worth of merchandise to my debit card, not only am I broke with no grocery money, some items may not go thru because they are holding the money intended to pay for the order, and the remaining money not on hold is not enough to cover the whole order. What am I going to do? I usually pay by money order in the mail, but this year, due to my husband having a horrific accident that resulted in multiple amputations, I found it harder to get the money together to holiday shop and ordered by debit card so I could get the items on time.

I really hope a representative from lakeside is reading this and addresses this issue because I CAN'T afford to be double charged, even if temporarily. I guess by trying to do a nice thing for my family, I have ultimately screwed everything up by going with ordering from Lakeside. I really hope this isn't the case. If so, sadly, I won't ever order form them again. I have forgiven a lot of small issues I've had with them over the years, because ultimately they do most things right. But this one would be unforgivable and my husband will be beyond angry if I've inadvertently screwed us royally.

Bottom line is, they'd better re-think this policy and make things right with their customers. There's a lot of competition out there from online retailers, and customers are getting more and more flooded with options every day. Lakeside had better get their act together because these kind of policies will bring the whole company down. Give people a reason to shop with you. Price alone wont cut it.

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Kristy Gomez
Bannockburn, US
Jan 27, 2011 7:14 pm EST

Hi again isanybodylistening,

I spoke with Mildred today and she advised the refund was showing posted on your credit card. Those funds are available for you to use.

Please know that we are very sorry for the customer service you received and for the troubles you encountered with this matter. We definitely do not take negative experiences such as yours lightly and have forwarded the information on to the appropriate department.

Should you need anything further, please contact me directly at help@lakeside.com.

Most sincerely,

Kristy Gomez
Customer Support Specialist
The Lakeside Collection

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isanybodylistening
alvord, US
Jan 26, 2011 10:47 pm EST

Yes Mildred called after my letter was posted. After all this time! Your company has some VERY MAJOR problems in customer service and preventing fraud. All of the above was promised it would not be charged or shipped and they were well aware that the charges were fraudulent, and they charged not one..but two stolen credit cards..and then shipped it to the theives. Just not acceptable. Maybe I should have posted my complaint sooner for action to take place.

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Kristy Gomez
Bannockburn, US
Jan 26, 2011 8:42 pm EST

Hello isanybodylistening,

You can be assured that we are definitely listening and are very sorry for what you experienced.

Our records show Mildred with our Credit Department has been in contact with you concerning the matter you referenced. She said the last time she spoke to you was at 12:30 p.m. today.

Mildred said a refund for the total amount in question was issued today and this transaction will show processed on your end within 2 business days. As Mildred promised, she will call you as soon as the funds show back in your account.

If I can be of further assistance to you, please do not hesitate to contact me directly at help@lakeside.com and I will get back to you right away!

Best regards,

Kristy Gomez
Customer Support Specialist
The Lakeside Collection

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isanybodylistening
alvord, US
Jan 26, 2011 6:21 pm EST

Lakeside WILL charge you if you cancel the order. I called them to let them know card information was stolen when I saw the charges to Lakeside and that I didn't order anything from them. The email and phone numbers they were given did not work and they stated that they had only done the pre-authorization and that it had not been shipped. The following week it showed to be deducted from my bank account anyway. When I called they said that the same people ordered the duplicate with someone in Missouri's credit card. I told them they should verify it because it's probably a stolen credit card too. Thankfully the item hadn't been shipped. However, mine was. Although I called on 1/18/11 to cancel, it was shipped on the 21st, and showed on my bankcard on the 24th. I have been promised fraud department would call within 24-48 hours. It's been 192 days. I have spoken to Cora, James/supervisor, Chanelle, Kenny/supervisor, Diana/supervisor, Manny, and Claudia, and that is when I finally started writing the names down! The last person I spoke with is Denise Certa...she too promises me that Marty Riley (another supervisor)...will call me back...which is what they all have promised...of course Ms. Riley was in a meeting and so couldn't come to the phone. I let Lakeside know of TWO fraudulent credit card use...before it had shipped...they shipped it anyway and charged them anyway...SO...who would you consider to be committing the fraud?

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MelanieP
Bannockburn, US
Dec 02, 2010 10:16 pm EST
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Hi Homescho,

Thank you for reaching out to me for assistance. I was happy to hear from you. I have sent you a direct email regarding your concerns.

Here is some information regarding our Authorization Process. When you submit your order, the initial credit card authorization is only for in-stock products that are available to ship. We do not authorize our customer’s credit cards for merchandise that is not in stock. Merchandise on backorder will be authorized when it becomes available.

Once items are shipped, the funds are debited from your account. The initial authorization is release as soon as your package ships. Also, you are not charged for merchandise that has been canceled.

Your complete order is in the process of being shipped and should be shipped shortly. I really hope you and your family enjoy the items that you purchased for gifts.

Happy Holidays!

Melanie Pyott
Customer Support Specialist

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9:44 am EST
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The Lakeside Collection Cannot contact, took money, items never recieved!!!!

My mother recently ordered from The Lakeside Collection catolog. She paid with her bank card & the company was paid on October 22nd. It is now November 27th and the items have not arrived. Her and I have made several attempts to contact them to no avail. We have tried by phone, online, and even a good old fashioned letter and there has been no response. I just tried calling again today and an answering message came on explaining that they were closed on Thanksgiving (yesterday) but would be open on Friday. Someone should tell them that it is Friday!
We are still hopeful that the items will magically arrive, but it is more likely they took the money and ran.
~C

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Melissa M
Bannockburn, US
Nov 27, 2009 11:24 am EST

Dear futurelover,

On behalf of The Lakeside Collection, I would like to apologize sincerely for the delay in receiving your items and for the troubles you have experienced in trying to get in contact with us.

I want to assist you in locating your missing order, so I ask that you please email me your account and order information directly to help@lakeside.com. Once that information is received, I will do my absolute best to get you any order status information immediately.

Sincerely,

Melissa Martinez
Customer Support Specialist
The Lakeside Collection

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7:30 pm EST
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The Lakeside Collection Poor Service

I would like to echo the chorus of Lakeside Collection being an absolutely horrid company to purchase from. I'm amazed they're still in business. I ordered a set of glass coasters for a Christmas gift. It took them six weeks to ship the item. Since I ordered through the catalog, I wasn't too upset about the time frame. However, the packing was non-existent. They stuck these glass coasters in a box twice their size with nothing protecting them. No peanuts. No bubble wrap. No paper! And of course, they were broken. I was livid. I went to the website, looked up their return requirements and returned the item with a refund request. I got nothing. No acknowledgment of receipt. No refund. And forget trying to get in contact with someone to make a complaint. Not going to happen. I cannot stress enough how awful this company is. Do yourself a favor and do not purchase from them. If you really like one of their items so much, look it up online and I guarantee that you will find that item at another, more reputable outlet. It might be slightly more expensive but believe me, it's worth the extra money!

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Melissa M
Bannockburn, US
Nov 04, 2009 11:09 am EST

Dear michelleym,

On behalf of The Lakeside Collection, I would like to offer my sincerest apologies for the broken glass coasters that were received. It is our intent to provide our customers with quality products and customer service, and we truly regret to have disappointed you.

The manner in which your items were received was most definitely unacceptable. I will do my absolute best to get this matter rectified and make sure a refund for your return is sent.

So that I may research your return properly I ask that you please email me your account and return information directly to help@lakeside.com.

I look forward to hearing from you and I again, apologize for this inconvenience.

Sincerely,

Melissa Martinez
Customer Support Specialist
The Lakeside Collection

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The Lakeside Collection Terrible All Around

This catalog is indeed too good to be true. Bought from them only because of their prices, and then it has taken over a week to merely process the order, it still hasn't been shipped out. Additionally, when you are shopping a box pops up that says "if you spend 5 dollars more, you get free shipping!" DO NOT FALL FOR THIS. I was charged EXTRA and was told (After unanswered emails and waiting 38 minutes on hold to speak to one of the rudest customer service reps I've ever encountered!) that I "overspent" and was charged, and I didn't read the box correctly. SO misleading! I am still waiting for my packages, I have NO idea how they do business! Trust me when I tell you I was going to do ALL my christmas shopping there but, completely changed my mind now. Stay away at all costs! I wish I had read these reviews prior!

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Melissa M
Bannockburn, US
Sep 11, 2009 1:54 pm EDT

Dear stephaniel13,

I would first like to sincerely apologize for the troubles you have experienced with our company. The Lakeside Collection strives to make your shopping experience a positive one and truly regret to have disappointed you.

I would really like to help you locate your order and discuss what can be done to better accommodate you with regards to the shipping and handling confusion. Please email me your order and account information directly to help@lakeside.com and I will be more than happy to assist.

I look forward to hearing from you.

Sincerely,

Melissa Martinez
Customer Care Specialist
The Lakeside Collection

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The Lakeside Collection Horrible experience

Horrible experience. I ordered on Jan 13 2008 the status has stayed ready to ship with no shipping in sight. They charged me right when I placed the order but no one can tell me if and when my order will ship. Never again will I order from them. I wish I would have checked the reviews here first.

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Melissa M
Bannockburn, US
Mar 17, 2009 9:08 am EDT

Rachel,

I’d like to sincerely apologize for the lack of order status information on your order. Please email me your account and order information to help@lakeside.com so that I may further research this issue and contact you back with any updates regarding the order in question.

Melissa Martinez
The Lakeside Collection
Contact Center Specialist

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The Lakeside Collection Never received order can't get refund

I place an order in August. It is now Febrary and I still haven't received my order. I have made 5 attempts to get a refund and I have been told that they must send me a refund request form by mail which never arrives. I am very, very frustrated!

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Melissa M
Bannockburn, US
Mar 17, 2009 8:56 am EDT

Diane,

I want to first apologize for the delay in receiving the order in question. I’d really like to assist you in locating your order and properly refunding your money. Please email me your account information to help@lakeside.com so that I may further assist you.

I look forward to hearing from you.

Melissa Martinez
The Lakeside Collection
Contact Center Specialist

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The Lakeside Collection contacts

Phone number

+1 (847) 444-3150

Website

www.lakeside.com

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