LA Fitness International
reviews and complaints

First off, LA fitness lies and cheats people out of their money. Thank goodness these were the only problems you had cjr3sgal. Do a quick google search and you'll see how much worse LA fitness could be! They have a system set up so that they can basically just TKAE your money with no care about you (the customer) what so ever! $50 is ridiculous and they should have never spoken to you like that! Anyone that is backing up LA fitness surely hasn't been there long enough to understand or just hasn't noticed the problems.

I agree with cgr3sgal, The manager handle the situation wrong. I've been to alot of gyms and He should have welcomed your daughter for free. The one gym I go to gives out passes for free, You can walk right in and they will give you a free week. The gym is always packed because they treat people with respect .

I actually agree with Nonnie

Why didn't you print the pass?

And maybe if you wouldn't have just upped and canceled your membership right then and there they would've been a little more helpful. That's just customer service issues, and the quicker you are to throw down the "cancellation card" the quicker they are to fight back and the less likely you'll be able to get any help. Plus canceling means they really don't have anything to do with you anymore.

The experience does sound like it sucked, I understand that. But I do feel you and them handled it the wrong way.

I am still a member @ LA FITNESS Huntington Beach, CA. Till 2016. The reason I am writing this complaint is because:
1) The rate @ LA FITNESS now is very high compare to other fitness center.
2) Also I notice @ LA FITNESS Huntington Beach, CA. There are too many STAFF employee stand around in the office talking and do nothing. Which included the Manager, this is not what I want to see my money goes. BEFORE when BALLY'S FITNESS still around there about only 3 STAFF per shift. But now I think it about 6 or 7. It ridiculous. I think that why the RATE is so high huh.
3) Bad management I think.

Never sign up for them. They automatically drafted my account 2 days earlier than the contract stipulated and when they over-drafted me, they drafted 2 more times! I tried to get the manager at 67th Avenue and Peoria in Glendale to reimburse me. But he said that he couldn't. So I told him to cancel the account and give me a cancellation receipt. Two months later they attempted two more drafts at the full price and wouldn't reimburse me even though I had already canceled and I even had a receipt. Terrible Customer Service.

Advertising Material

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently prosecuting a class action suit against L.A. Fitness International LLC in federal court. The suit alleges that L.A. Fitness’ cancellation procedures for its monthly membership agreements are unfair and deceptive because members are charged additional monthly dues even after they have attempted to cancel their memberships. L.A. Fitness denies these allegations. We are currently gathering facts in support of these claims. If you have any information concerning L.A. Fitness’ cancellation procedures or practices, please contact Kim Walker toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about this case, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

Advertising Material

I cancelled my memebership and was given the same run around. They claimed that they never recieved my request to cancel my memebership. I was disgusted with the cleaniness of the club as well. This was the main reason I decided to cancel my memebership to begin with. They can see your attendance too but, that doesn't matter.

I had been with LA fitness for over a year. I had just renewed my credit card which I authorized LA fitness to charge. Before the LA fitness charge is posted to my new card, I went in to the LA fitness staff and told them I am using a new card so they can charge the cost to new card, and they said it is OK, nothing more nothing less. However, When I get my card bill today, they had posted a charge of extra $5 on my card. I called LA fitness and they have this REALLY Long Hold for over 20 minutes. Then the representative told me it is my responsibility to make sure my card information is current. I told her I did. She said the charge is just because they put on me for not able to give them the update quick enough. this is *** ###. I told them more then a week ahead, they either did not update their system on time or they just simply ignored my require until the deny of charge came in. Either way, it is not my problem they been denied charge. Even if it is, what can do they is simply give me a $5 credit to keep me happy, instead, they blamed me for all fault and just keep talking to argue with me. So much so for customer service. Then I told the rep. that I am going to travel for a month out of the country, so I need to freeze my account for a month. However, she said the fee to freeze is $25 rather then the $10 which was on my contract. When I asked her why, she said that they have changed contract, but they change the contract without notice. I have never get any notice and from them. So whatever you signed with them they can change any time they want without notice the consumer. What tyep of *** contract this is? I am really pissed and I want to see if there is lawyer there willing to do a classic action against them on this silly contract.

I am going to terminate my membership. They just do not care customer at all. Once they get you singed in, basically they say they can change contract without notice you, so why bother sign the contract? it is just whatever they say and whatever they charge you. So be aware of the ### like LA fitness. If they are so good for let $5 to offend a customer, you can see how much they care you as a member.

i've been paying on this membership since I lived in Portland, 3 years at 10 bucks a month ($300), I wasn't allowed to cancel nor get a refund when I moved 100 miles away - within a month of getting the membership. When asked to speak with a manager, I was told a call back would be performed, to no avail. Upon calling today, I was told my membership would be canceled but there was no way to refund any of the monies that I had paid into it, including the pending payment on my acct for this month. Furthermore, when trying to contact someone via their online services, it directs you NOT to a corporate customer service number, but to the branch itself. With this company it is virtually IMPOSSIBLE to get a MANAGER on the phone. Who is trying to get clientele with great customer service? Obviously, NOT LA FITNESS!

LA Fitness LIES about the way you need to cancel the member ship. When you go in to sign up they tell you that you need to give them the first and last month fee. You give them either you bank accout info or credit card info for auto deductions. When you are ready to stop using their services (in our case my son is going back to college) he gave them 20 days notice from his last billing date. They are now telling him that he needed to give them a notice not 20 days but a month and 20 days prior to cancellation. These people are RUDE and inappropriate. They would not listen to me or my son and refused to help or even listen to us in any way. We live in Greenwood Indiana. I will call their Corporate Headquarters to try and get this resolved but I am not hopeful. I am turning them in to the Better Business Bureau!

Advertising Material

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently prosecuting a class action suit against L.A. Fitness International LLC in federal court. The suit alleges that L.A. Fitness’ cancellation procedures for its monthly membership agreements are unfair and deceptive because members are charged additional monthly dues even after they have attempted to cancel their memberships. L.A. Fitness denies these allegations. We are currently gathering facts in support of these claims. If you have any information concerning L.A. Fitness’ cancellation procedures or practices, please contact Kim Walker toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about this case, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

Advertising Material

..lies, uh, excuse me, Miss Information is the CorpoNazi Religious ethic. what a bunch of sleezy [censored]s, my local clubs pool has be closed for months, ("for cleaning"), the 'holes had a pissin' contest with the contractors about who should 'fix' the faulty air handlers, during witch time mold developed on the cheap chinese wallboard, so I'm guessin' that's being replaced.
Can't really tell 'cause black plastic is covering the windows like some secret CIA/NSA project is in there.

I had the same experience as the original post and Cat Bane. I sent in the cancellation form (which is a ridiculous procedure to begin with) and they claimed that they never received it. I was billed an additional month before they finally acknowledged my cancellation.

This situation has the makings of a consumer fruad class action.

I had almost the exact same scenario. The first cancellation notice I filed was conveniently never acknowledged. After much drama I was only able to get them to "freeze" the account (at a charge of 10 dollars a month) while I sent a second cancellation request (certified mail). They finally quit billing me but not before they came up with other convoluted charges before I was able to get free of the contract. Today (many months later) I received a "we want you back" e-mail and when I opted to unsubscribe, can you guess what happened? Conveniently the link is broken and there is no access to customer service unless you create an account with them. This has been one of the most frustrating consumer experiences I have ever had. I think their poor business practices hurt the industry as a whole. I for one will never sign a contract with a fitness center again.

i think u r a piece of [censored]

LA Fitness at the Little Rd. location in Arlington, Tx. apparently trains their staff to lie, cheat, and steal. They lie about your contract, they cheat you on the services, and they steal money from your checking account. It's like they are playing at running a business. They are totally disgusting, unprofessional, and desperate for money. If I was in their corporate office, I would certainly put this location down for a thorough audit. They must be stealing from the company if they are treating their customers like this.

I think its insane how some staff members at my LA Fitness treat guests. You deserve to be treated like royalty. The whole point of these super huge complex gyms is to create a spa like sanctuary that gives you so much more than just a gym. I am sorry you had to have such a redic. experience. I work for this company and I hate the company so much. read my post. I wish there was a better way to get through to corporate because even as an employee I feel helpless. I wish everyone on this site could band together and create a bigger voice and really expose the truth. My boss is worthless and causes more problems than he fixes. My heart hurts for members, and I hate having to admit to working for a lying stealing cheating fake company like this one. I got into this profession to HELP people, make them feel beautiful, strong, better. I want to and DO treat my clients like they are A GIFT TO ME. ANd then LA turns around and treats them like trash. I hate it :(

Sounds like your leaving some information out.

We are senior individuals (60 and 55) and just joined LA Fitness. They said we had to take an 'orientation' to learn about the club. Unfortunately, due to business travel my wife did this on her own. The 'orientation' turned out to be a high pressure sales pitch for personal training.

When I called, my wife was distraught and said she signed for 12 personal fitness sessions for $ 550 and we would lose 50 % of this if we canceled. The wife took one session and decided it was too much and she would have a hard time doing two/month for six months. I told her to cancel and take the hit.

Upon my return from business, I had a letter from LA Fitness stating that 'I' had 8 personal fitness sessions scheduled per month for 6 months. I got my wife to produce a copy of the contract she had signed (but apparently not read), and realized they had signed her for 48 sessions at a cost of $ 2549, $ 549 of which had already been billed. (By the way... These automatically renew!)

These contracts are written tougher than you would get from a used car salesman, and once LA Fitness has you, apparently their business model is 'no mercy'. By the terms of the contract, LA Fitness was 'nice' enough to allow us to cancel for another $ 1000. On April 7, my wife canceled both the membership and fitness training sessions, figuring to cut our losses.

I called tonight (April 9) to see if I could reason them down to a lesser amount since $ 1550/ hour seems a ridiculous amount and found that they had not canceled either as instructed, although on April 7 they said they had. The telephone operator told me they needed $ 1000 from me BEFORE they would accept my cancellation! He said he could accept an over the phone payment. Until this amount was received, I would continue to be billed and he was trying to save me money by avoiding future billings.

I told him that I wouldn't pay except after receiving a written invoice from him for the amount they felt was fair and confirmation that I was no longer bound by the contract. He stated that their accounting structure could not invoice and insisted on a complete phone payment first or they would continue to bill. I then informed him that the credit card he has on file for me is no longer valid (I have killed it), and if he wanted payment of any sort, he had better learn to invoice.

We ended agreeing to disagree...

I have no idea where I am on this now but will certainly be talking with an attorney. Health clubs (at least in this area) are very competitive. I know my wife was stupid to have signed a contract without reading it, but anyone who picks this health club had better be really wary!

LA fitness does not allow overnight storage at any facility I know of. Do not leave belongings overnight or more than your workout time.

my husband and i went to fitness experts here in terre haut indiana we were going to join but before our 1st month payment was due i had a attack in one of the classes i was taking to the hospital by ambulance. we tried to cancel before our membership went int effect but they said we could not cancel the only way was if we were moving 20 miles away and brought in proof our sent them proof..but they pet one membership amount on my credit report and a joint account on my husbands credit report...it is all a scam, they try to make you due what they due and they have been doing it for years and teaching classes 2-3 times a day...and it was our first time... tracey burke terre haute indiana

LA Fitness is a big lier and cheater. They keep charging your credit card even after they have received your cancellation letter. Here is my most recent experience with them: I will be in the college on August 25. I sent them a formal concellation letter on July 20 and they received my letter on July 23 and cancelled my membership. But on July 26, I found out they are still charging my credit card. I call their customer service center, they told me "there was no record showing that we have received your cancellation letter". I went back to my local club, they pulled out my account information which shows the cancellation letter was received on July 25. Right now, I am fighting with them to get my money back. I will NEVER NEVER do the business with LA Fitness again. Trust me, DO NOT JOIN LA FITNESS.

The exact same thing happened to me.

I joined LA fitness December 07 and had my free personal training session where that idiot of trainer told me to lose 10-20 pounds...Im 5'8" tall and 125 pounds...WTF!
I yelled at him and told him that I will never come back again, because one of my best friends nearly died because of an eating disorder.

So, the next day they called me to ask if I was alright and I said no and that I wanted to cancel the membership immediately.After trying to convince me to stay they finally agreed to send me the form. I never received anything, so I called them and they said I should go online. I did, but i didn't wanna set up an account so I called them again and the lady told me that the problem will be solved. they will call me back.
because I was graduating I didn't have the time to follow up with them.

when I canceled in MAY(!) my Swiss credit card they started calling me non stop. then I realized that they have been using my card all the time, because I was so stupid to slide my card once over there!Since then I was sent from one place to the other and apparently all their printers are out of order...sure, but they still can print out applications!

I'm working for a PR guy and he discovered in 1989 a major scam with the parking meters in LA where the city had to pay over 15 million dollars back to the people that got parking tickets at manipulated parking meters. He is very well connected and we are going to the media now. If you want to be part of it let me know.I'm trying to collect as many angry people as possible!

I wanted to share my experience with LA Fitness to ensure that not just LA fitness is aware of their business and their sales people, but to also forewarn others who may ever come across a similar situation as mine. This may be a lengthy note. I went to LA fitness and a sales guy was desperately trying to sign me up. He ranted about a "special" for a good 20 minutes, I signed up because i'd "miss" the special if i did the 3-day trial. At least thats what he told me. I paid $160 upfront. That is the normal price they charge so I couldve been advised to try the gym first. But the sleazy sales guy doesn't care about you. He cares about your money. He confirmed that I could get a refund if i Cancelled within the 3 days. so it was like a trial anyways. I tried the gym for two days and didn't really like it since many of the weight machines always had A LOT of weights on it that I would have to move them since the person before me wouldn't put them back. So 2 days later, I sent the sales guy a text asking to cancel. The sales guy sends the following text back to me stating "No worries. I just spoke to my VP and he mentioned he would extend and put a freeze on the acct to verify the family deal. You don't need the 3 day limit. I just confirmed with him right now." I wanted to include this verbatim to stress how important it is for any customer to get these kinds of things in writing whether on paper or text. I confirmed again I would get a refund if I cancelled after the 3 day limit and he confirmed I would. I cancelled after one week. I call the sales guy up and tell him I want to cancel my membership. He is not professional at all, by mumbling, "hey, it's fine. Ya want the money on your credit card." And I say yes that is fine. He lets me know it will be a few days and I'll get the refund. That's the last time I spoke with him because I followed up after 2 weeks via text telling him I haven't seen any refund on my credit card. 3 hours after sending him that text I get an email confirming my cancellation, but shows I got NO refund. I call him many times and text him and he does not respond to me at all. I call member services and they tell me to talk to the GM since the sales people cannot authorize any refunds on their end. Complete lack of communication on the sales guys' end who did not tell me the right way to cancel my account. you can only cancel two ways and that is calling into member services or going in person to the branch (and both ways need to be within 3 Days of opening your membership according to LA fitness policy). AND on top of that completing ignored my calls. After member services hears my WHOLE story, they advise I call the GM. I called and he confirmed I'll see refund in 5-7 days. 2 weeks later, I call the GM to tell him I still do not see anything on my card for the refund. He informs me the refund is just sitting there and it has not been processed and says I can call member services to expedite the process. So once again, I call member services, explain the WHOLE situation again and tell him about the texts and refund after three days, and he says "our contract that you sign states in BOLD you are only eligible to cancel and receive a full refund within the first three days of signing up". Extremely frustrated I tell him what I was told by sales guy. This went back and forth and he says, "if you have proof of that, then we can issue a DOM action". I told him I have texts from the sales guy that state that. ONLY then did he believe me and said he would speak to the GM and have refund processed. After 2 months of this, I finally got my refund back, but honestly, no customer should have to monitor their account to make sure they have received a refund nor tell a business a deal that was told by THEIR employee and me be questioned about it. It shows me the sales guy and the GM at my branch do not know LA Fitness's policy nor comprehend the importance of customer satisfaction despite this whole scenario. What was even more frustrating is that there is a mentality of "customer is NEVER right" when I was explaining my situation to member services. Instead of arguing with me, you should be focusing on the lies your sales people will say to get someone to sign up with them. Are they that desperate to get someone to officially sign up that they will lie about it? And then on top of that when you cancel, they don't cancel until YOU have to follow up with them?! I'm not your boss that needs to follow up on whether your doing your job. According to LA fitness policy they shouldn't make promises like that, but the big lesson here is NEVER believe the sleazy sales guy unless you have it in writing because they will not only NOT ask their own employees, but will not believe.I was told to tell the GM and sales guy in person, that I was unhappy with the service and that this shouldn't happen to anyone else. AGAIN, it is not my responsibility to train your employees on what is ethical in business. I was ONLY issued a refund because I had texts to prove that the sales guy said “the three days don’t matter”. According to your policy what the sales guy told me was a lie and I would’ve been screwed had I not texted him confirming his “false promises”. This took hours to resolve and as a working professional I don’t have time to deal with this, so I will probably NEVER recommend LA Fitness despite how good they are solely based on the fact that LA Fitness does not care about their members and though they may say they do, their actions definitely spoke louder than their words in my case. Hope this helps anyone else that is looking to join or switch a gym. Customer BEWARE.
LA Fitness just wants a person to sign up so they get "credit" for it and then completely do not care once they are a "part" of the gym and definitely do not care if there is some problem. This is where I'd advise they pay close attention because my 600 friends on Facebook and twitter followers are all aware of how annoyed I was going through this process and many of them decided not to join LA fitness (This was around New Years time). if I didn't have those texts, I would've lost my refund.

MArian,

LA fitness may have been the subject of several large class actions alleging similar facts to yours. Go to www.classadvocate.com. Click on the product box. Scroll down to "Consumer Service" then filter by "Health Clubs" Sounds complicated but it is self explanatory. You can also shoot me an email at the contact us section and I can forward your information to an attorney. Many attorneys love these types of lawsuits depending on your state. Good luck.