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Ladbrokes / account closure

I wanted to close my gambling account after deciding I find it dangerously addictive. I had to go through chat as there is no button available for this.

The chat guy literally said ok one sec (Sports agent -Karl) then did nothing for minutes. Then asked for various security info over a non secure connection.

Appalling. Account closure should be easy given the danger

SPORTS Agent - Karl: ok can i have your date of birth and postcode
SPORTS Agent - Karl: and you favorite colour

Ladbrokes

Th
Nov 20, 2016

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