lacie / I urge everyone not to buy any Lacie products - they are faulty and there is no recourse if they break
I bought a Lacie hard drive while on business in Dubai. When I returned, I found out that the drive was faulty and would not even switch on. However as it was not purchased in SA, no local reseller will fix it without permission from Lacie head office. I wrote to Lacie in early July & the response has been nothing short of shocking! The best solution they have offered me with after THREE months is that I should send the faulty product back to them in France at my own expense. When I told them that this was unrealistic as it would be a significant cost (over & above the cost of the hard drive which I have been unable to use), they simply told me that that was all they could do. I have not even been able to turn on the product, and because Lacie have taken so long to respond, I have been forced to go and buy another hard drive (another brand of course) in order to continue with my work. ALL they need to do is to speak to one of their local resellers and ask them to fix the product however this seems to be too much effort for Lacie - who clearly have no concern for their customers. I urge everyone not to buy any Lacie products - they are faulty and there is no recourse if they break.