LABoxing — Unethical Policies
My husband and I have been members of LABoxing for about a year and a half. Last December (2007) we arrived one day to find a sign on the door stating the gym would be closed for one month due to change in management. We were quite upset since LABoxing failed to mention this the day before closing. No one was notified. We figured it was the unethical practice of the particular owner so we waited out the month and let it slide. Today (December 2008) we show up at the Secaucus gym and the place is completely empty, gutted out and a sign on the door stating the gym is closed. Again staff and owners failed to notify of the closing and simply stated memeberships are being transferred to another location. If this is a corporate policy not to notify members it is giving the name LABoxing a very bad reputation. What makes it worse is that members were signed up the week before and I'm sure this gym knew far in advance that they were closing. This is completely unethical and I will continue to pass on the good word to stay away from LABoxing. We understand that times are tough but LABoxing policy needs to change and clients must be given ample notice and the right to cancel. On calling the new gym where our membership was transfered, the owner very curtly stated, " You must give 30 days notice before you cancel and you must do it with corporate." On reading blogs about the corporate practice of cancelling memberships--they are slow to react and take months to refund your money. With practices like this it is no surprise that LABoxing is doing so poorly. Members experiencing this should hastily take a picture of the sign stating the closure to provide evidence if trying to get your money back.