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LABoxingUnethical Policies

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My husband and I have been members of LABoxing for about a year and a half. Last December (2007) we arrived one day to find a sign on the door stating the gym would be closed for one month due to change in management. We were quite upset since LABoxing failed to mention this the day before closing. No one was notified. We figured it was the unethical practice of the particular owner so we waited out the month and let it slide. Today (December 2008) we show up at the Secaucus gym and the place is completely empty, gutted out and a sign on the door stating the gym is closed. Again staff and owners failed to notify of the closing and simply stated memeberships are being transferred to another location. If this is a corporate policy not to notify members it is giving the name LABoxing a very bad reputation. What makes it worse is that members were signed up the week before and I'm sure this gym knew far in advance that they were closing. This is completely unethical and I will continue to pass on the good word to stay away from LABoxing. We understand that times are tough but LABoxing policy needs to change and clients must be given ample notice and the right to cancel. On calling the new gym where our membership was transfered, the owner very curtly stated, " You must give 30 days notice before you cancel and you must do it with corporate." On reading blogs about the corporate practice of cancelling memberships--they are slow to react and take months to refund your money. With practices like this it is no surprise that LABoxing is doing so poorly. Members experiencing this should hastily take a picture of the sign stating the closure to provide evidence if trying to get your money back.

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Comments

  • Su
      Jan 17, 2009

    We are an owner’s of two LA Boxing clubs. We understand your outrage and were compelled to respond. We are shocked at that treatment you and other members received by the closing of Secaucus. I want to assure you that this is not a common practice. We would never do this to our members and we never heard of this before.
    LA Boxing is a franchise. Each owner is responsible for their own club. The corporate office, located in Santa Anna, California does play a big role in how things are handled. We urge you to contact
    Anthony Geisler, President of LA Boxing (see contact info). He is extremely hands on and has very high ethics.
    LA Boxing Franchise Corporation
    2915 Tech Center Drive
    Santa Ana, CA 92705
    Office: 714.668.0911
    Fax: 714.668.9231
    Toll-Free: 1-866-LABOXING

    I know we can't change this bad experience for you but we would like to extent an offer for you to come to our club when you are in our area. We are owners of LA Boxing in Shrewsbury and in Marlboro NJ. Please feel free to contact us if you would like to take us up on the offer or if you need any information through our web site Laboxing/shrewsbury.com.

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