LabCorp
reviews and complaints

On June 20, 2017 I came in to get my blood work done at sellersville pa location. There was a worker there with short brown hair and she looked VERY unprofessional. She had hickies All over her neck. I'm discussed with the way she presented herself. Working in the medical field and with the public she should NOT have been aloud to work that way. I will NOT be returning to this location.

The lady at the front office on June 15th is trying to be nice but she struggles to deal with the different type of people and questions. In las Vegas as I'm sure with other states and cities the language and cultures are at times are hard to understand but even the easy question seem to frustrate her. In an environment such as Lab Corp you need staff that is kind and patient. I arrived at 12:00 on the dot with an appointment schedule for 12:45 I was only the 2nd person in the office. In fact it was myself with another patient who arrived at the same time. It is now 12:32 and there 6 patients waiting and only one person has been treated. Very slow or very understaff office. I'm glad that I am pro active because and arrived an hr before my appointment.

Jennifer Soto.

[protected].

I went in more than 2 weeks ago to have blood drawn for all sorts of hormonal tests my doc had ordered. The woman taking my blood filled at least 6 large vials with my blood! So, I go and check out my results and it's one page. The results provided me a negative result on something other than what my doctor ordered! Where are my blood work results?! This is not what my doctor asked for!

I am sick and tired of getting ripped off! For drawing blood... Which takes less than 5 minutes... They charged my insurance 546.00 dollars! If that's not bad enough my insurance paid 474.90... So I am left with a bill of 71.10 to pay out of my pocket! Why is this happening? For years I went to quest diagnosis and never got charged... Whem they took blood in the dr office.. Never got charged! This is a scam! I hate labcorp! It just sickens me to see me and others being ripped off... And they have bad customer service in hatfield pa 18969! One person was taking blood... Probley to save money for themselves! Again labcorp rips people off!

Went up to have a blood test at the doctor ordered. When I got there it was a note on the door saying they were closed from 12 to 1 for lunch. Door was locked. Okay. I sat and I waited for 45 minutes until 1. At 1 the lady comes out the door, relocks the door, tells us that now she's going to lunch and she'll try to be back between 2 and 2:30. She then gets into a vehicle and drives away. Leaving me and another guy standing outside. This was the third time this poor guy was there today trying to get his drug test done. Now I have to drive back across town and pray this lady is actually there this time. Because I can't start the new meds my doctor prescribed until I have this blood test done.

Came in at 12:30 to make sure I can coordinate with somebody on the front desk to even make an appointment or the best time to do a drug test. Brandon was in the front desk, he was the coldest rudest person that I would talk to in my life. No customer service skills, no information provided, I even asked him what's a good time/ way to come in and make it easier for both of us? His answer was" I can't tell you what to do" tried to call his supervisor and of course ended up with a no call return.

On wednesday morning, I had a scheduled appointment for bloodwork and it was a standing order every 6 months. However it took three ladies working behind the counter over 45 minutes to find a code while many walk ins were being taken. I finally spoke up to ask how much longer it would take, and was replied with attitude that they are trying to figure out the correct code. While I listened to them talk about their personal lives and picking up clothes, I wondered why not one of them could have simply called a number for the needed information or related to me the reason behind the delay much closer to after my appointment time had passed. Finally, I heard one of them calling and received their answer. I have been at this same labcorp center and was in and out within minutes. With the same standing order and an appointment, it took over 45 min. Does it really take that long to verify a supposed code? Their customer service was dreadful, unpleasant. Will not be going back there again.

we keep sending new hires for testing at the site on 66th street in Largo, Fl, the average wait time is now 2 plus hours, the guy just came back and said there were 6 people there and it took that long to pee in a cup? They complain the staff is rude and does not care. I have been told by the new employees that they tell them they only have 2 doctors, well how long can it take for those 2 to take a sample? there was only 6 guys in there. This is the 5th time now this has happened.

The receptionist checked my GHI card and said it was accepted. She called me to the back of the clinic and stuck a needle in my arm drawing 12 vials of blood. The doctor told me she only needed two.. Later they sent me a bill for 1600 dollars saying GHI didnt accept. The receptionist forced service through lies telling me i was covered by my insurance. Also i did not even know how much these blood tests cost. She was supposed to check my insurance and make sure they cover. Prices should be disclosed to the patient too. She didnt do either of these. I paid $600 toward the bill. I cannot pay anymore. I feel they were negligent and tricked me into this service.

I had to get some tests done at LabCorp and came to the location in Hamilton
ID#X22979 the ladies up front are extremely rude. I wanted to check how much longer it was going to be and the girl just turned around and walked away! Left me standing there like an idiot!? I don't understand why they work in a place that deals with the public if they don't have the people skills to go with the job!

On May 25, brought my 85 year old mother to the
Pleasantville Lab Corp . We have been sitting for a half hour and haven't even been call to the desk The unprofessional manner of this office is not acceptable . This office needs more help or a office manager . The clerk was laughing and have a good old time.
Two clerks at desk only one is working . When people are treated this was it makes for a bad taste . The lab corp I am very disappointed with the services and attention we have received (NONE)

Good Day;

On Monday, 5/22/2017, my spouse was directed by her primary physician to proceed to lab corp for blood and urinalysis which is just about a yearly affair. The gentleman who drew the blood for testing seemed to be in a hurried state with a seemingly uncaring attitude. This person should not be dealing with the public let alone drawing blood. He made a mess of my spouses left arm which left her with pain and a considerable amount of bleeding which took forever to control, photo attached.

The lab is located on south service road of Sunrise Highway in Sayville, New York. My spouse has had blood work done at this lab in the past and never before experienced what she did on this visit. This gentleman should be either retrained or dismissed from his current duties before legal issues arise.

Thank you,
Peter N. J. Deere

I have been sitting in a waiting room for twenty minutes in a room with 13 other patients. They were all here before I signed in. In the twenty minutes, no one paid any attention to the people waiting and no one was called. One employee left and the other was not working. Then she returned 10 minutes later and still did not take any one as I waited another twenty minutes. Unacceptable, rate is one patient per 30 minutes or more. This cannot happen if services are advertised and done on an appointment or walk in basis. Both technicians must work. And move faster than 30-40 minutes for appointments that take 5 minutes or less. Absolutely ridiculous. Now 40 minutes later. One patient was tended to.

I called the location in Prince Fredrick, MD to see when the drug screens were done on Friday. The recording stated from 7am to 3pm. When I arrived at 6:45am there was a sign printed off a printer taped to the door. This homemade sign stated drug screens were from 8am - 3pm. When I let the employee know she rudely told me it was at 8am. I explained that I called and asked who I could speak to as everyone is getting the wrong information. She then told me there was no one I could speak to at this time. So, I rearranged my husband's schedule to get our son on the bus; drank lots of water to prepare for the test; and now I sit here waiting for an hour hoping I don't urinate on myself! Thank you labcorp for horrible customer service today.

Dear Sir /Madam

I am Tshring tenzing Lama housbend of patient Shofee Yonjan and 6 month pregnancy.
She was visiting one of location lab on 111-16 Jamaica Ave for some test .

After waiting 1 hour they called and found some past due and one of the Employee his name is Carlos said sorry you have due we can't blood test you have go back .
I explain him we already process payment through our insurance company and if you need I can bring pepper work too but still he refused to do blood test .
while this curmtane of patient have over due so that mean she can't have treatment?
After 15 minutes they try to blood test and they said you have exception because of pregnancy .
Also I spoke with one of supervisor nasu county she said same thing about past due and I explain her I don't say I am not paying all past due already process through my insurance company and I have prof too also I went home to bring pepper and show to lab person and he refused to see and he said I am not billing person.
So please if they are not billing department person so their responsibility is provide service not urge with customers and send back from lab .
Any questions about this mattter you can reach me at [protected] or [protected]@ gmail. Com
Best regards,
Tenzing

My May 4, 2017, 9:30 appointment turned into a two hour wait. Why? This office is grossly understaffed. There is only ONE person in the entire building to do everything. LabCorp should be ashamed this office is not adequately staffed.
The technician is in no way responsible. She is wonderful and very professional despite having no one else in the building attending to patients. I have never had more than a few minutes wait with LabCorp and this day it was over two hours?
The technician said it is like this everyday. My husband had the same experience less than a month ago with the same office.
People have jobs. No one should have to wait so long for a less than five minute blood test.
No one can make me believe LabCorp has a decent excuse for understaffing an office. Shame on you LabCorp. I will be sharing my experience and the other seven, or maybe eight, people waiting that day will be, too. Awful. Awful. Awful.

I received services at 1760 Florence Blvd, Casa Grande, Arizona. There was one staff member on duty. The wait was quite long, as she needed to manage checking in, paperwork and drawing blood. If that wasn't enough for the patients to put up with, she DID NOT wash her hands or put on gloves before drawing blood. She had been touching her computer, peoples drivers licenses, credit cards, money, etc. I had to ask her to alcohol swab the spot on my arm she was aiming for. I can only hope that I don't get an infection. If so, you can be sure your company will be hearing from my lawyer.

To whom this may concern. My name is Ashley Wilson and I can be reached at [protected]. I was treated so badly by one of your employees over a parking spot. So badly that if I did ever need services from you all I would question weather or not to accept. I was called obscene names and threatened in front of my 9 year old daughter. Chicago is a big city and there are no assigned parking to anyone. If some makes it to a parking spot first then they just do. A parking spot is no reason to be come irate. However I'm sure in the future you wouldn't want your employees embrassing your company in this manner so I took down a liscene plate number which the first 3 numbers are 5v1 not sure if that is the exact order but the last four are 5212. This happened in the 500 block of West Taylor Street Chicago, Illinois. I can give brief description of driver as well.

I have been to two different locations this past year. I switched locations in hope the service would have more staff! At both locations the had only one staff member checking people in and then providing the service! No excuse to why only one person is on staff. My gosh, you only have people who have been fasting and want to have their blood drawn and EAT. I suppose since it saves the company money, the discomfort of the customer does make a difference! Unbelievable! I am very disappoint with this company. I feel sorry for the staff members. I'm sure the are over worked and under paid. The staff was very professional and knowledgable at both locations.

I dropped off a lab test slip for pre-op blood test at 1505 St. Alphonsus Way Alamo, CA office. My doctor for some reason forgot to write done my name on the slip but marked the tests correctly. Alter spending over 25 mins, she was not able to get a hold of my doctor. I offered to returned at a different time and asked the lab slip back. She refused without giving a reason and closed the window abruptly before I could finish my question. She even asked me to "get away from my window" when I demanded the lab slip back.