LabCorp
reviews and complaints

Hello today I made my visit to the richmond hill labcorp where I needed to make my blood work done. When I had got there I had seen a long line of people just waiting there. Here this is always common as I always see that there are too many people waiting. Yet this time, the limit was crossed as the front desk woman had fought with about 6 patients who were complaining for there lack of organization as they had taken a lot of patients for walk in. They had took those who came walk in and those who had appointments were neglected. When I came today and all the other times I come here I always see the workers sitting around and talking. They take so many breaks in between that as they take their breaks, the line of patients grow. My complain is their laziness and how they give the lowest respect towards their patients.

Hopewell Road, Downingtown Facility. I was there the last week in April 2017, and you decided to call a co worker while working on my case and entering my information (incorrectly)and complain to myself and a coworker on the phone about the bad conditions with Lap Corp and that you feel as an employee shouldn't have to work like this. That their policies suck and that you entered your mileage from you home and now they are telling you you cannot do that ! So I had to sit there and hear you complaining about this which is unprofessional and ignorant. Because of your nastiness I felt uncomfortable and felt I needed to act like it didn't bother me so that you would not bruise me during the blood work that I was having.
On May 1st 2017, I took my young teen to Hopewell Road to get some blood work and testing done, Downingtown Pa. We have been there before and had choose to go back there because we usually had pleasant and knowledgeable service with a person who has been with the company for more then 20 yrs. Unfortunately this is not the case anymore the employee who had been profession and handled things was not working there that day.
First of all my teen has never had to go through medical testing before and had no clue how to handle things and so I was teaching him. The person there was rude and nasty to my minor child. Its my place to teach him how to handle business when going for testing and such, not yours! So when I am providing the information for my minor child you will ask me the questions and for corresponding paperwork and NOT put my minor child in a position that they were uncomfortable and feeling awkward with when the entire testing he was having was embarrassing and uncomfortable for him to begin with. If you were doing your job you would have entered the information into your system CORRECTLY. Then because you had entered the information into your computer system, you had caused an unnecessary trickle of effects which are ON GOING to date. When I got home and noticed that you entered the information INCORRECTLY, I immediately called your customer service and spoke with a young lady who I was on the phone with for 1hr and 20 min to try to correct your erroneous mistakes. She told me she had corrected it. That because she corrected it properly it would be billed correctly. Well that is only half of that issue. The bills for myself had been changed and processed BUT the main reason I was calling was because the information that your incompetent staff at that facility had put into the system, didn't even match the information on my child's medical card. Go figure that out! Especially when you work for a business that requires such detail and specifics when dealing with client testing, because this could mean a matter of life and death in some cases. Anyway, So we finally get an invoice from your company and an EOB from the insurance company and I immediately call your customer service again and again explain the information is wrong and the employee said well OK I fixed it now. Well she failed to do so because she made it worse and it was kicked back once again. So I called again and spoke to another rep from you r company who was just as incompetent and said OH yeah I see the issue I will fix it and re submit and again she messed the information up once again but this time she even managed to change on her own the Policy holders information because she felt it was incorrect. I had told her "NO"" YOU DON'T NEED TO CHANGE THE POLICY HOLDER INFORMATION AT ALL! " " NOW YOU CAN PUT WHAT YOU ERRONEOUSLY DID BACK TO THE ORIGINAL INFORMATION FOR THE POLICY HOLDER !" "WHY WOULD YOU CHANGE SOMETHING THAT YOU WERE NOT EVEN ASKED TO ?" She said OK everything is corrected and ended the call. Well NO it was SCREWED Up Even More so now because of your INCOMPETENT, IGNORANT, UNEDUCATED and NEGLECTFUL Staff. I had called at least 5 times and its on file and your stupid people are messing it up more. I have provided a few times the corrected information and you choose to ignore it and the insurance company has provided you with guidance and you fail to process it properly! WTF SO NOW To date YOU will NOT be paid until YOU OPEN YOUR EYES AND PUT THE PROPER INFORMATION INTO YOUR SYSTEM YOU HAVE ALL of the information right there in front of you and YOU can do YOUR OWN research and Cross reference against the previous current record and FIX the ISSUES and Turn it into the insurance company who is waiting for the corrections on your end! Maybe if you Hired COMPETENT PEOPLE who were paying attention, rather then complain to customers and clients about how they aren't going to follow policy because they feel they are above everyone or some stupid story that I have to sit through and hear or that try to intimidate and bully a teen who had never been through a medical issue and was scared about what he is going through, These issues wouldn't be happening and people wouldn't get angry with companies like yours. Because Frankly, I don't really need to use your facility at all I have other choices and can take my business else where.

I went in this morning for some doctor ordered blood work. The person at counter had a terrible attitude. I employ staff who work counters working with customers and if they were as rude as this woman I would fire them. She obviously doesn't like her job and I gave her absolutely no reason to be rude with me. When I stood at the window she had an attitude right from the start. When I inquired why she needed my credit card and how much was she was going to charge me, her rude response was "if I were going to charge anything I would have told you ok, so just sign the papers".
I don't think a company as large as lab Corp should have people such as this person dealing with customers. Regardless of knowing her job or not, she obviously has a chip on her shoulder. As a manager of a service department, I would rather employ less qualified staff who have good positive attitudes then someone like her. I didn't get her name as she doesn't wear a name tag. Probably because she must receive lots of complaints. I expect some kind of apology and some course of action with this person.

Lab Corp's billing system is an absolute atrocity and their customer service for billing questions are outright rude. I had blood work done on 2 separate occasions, in March and May 2017. I received the March billing statement after insurance covered the majority and the remaining balance was my responsibility. I did pay the remaining balance online using my MasterCard. First, there is no confirmation number after you pay nor any email receipt. In other words, no proof you paid. Good thing I had my credit card statement. However, I continued to receive billing statements that the March amount was still due after the fact. I called the Billing department and apparently the balance I paid online was for the May statement. I never, ever received a statement for May's services, only March. Furthermore, you must enter an invoice number when paying online. The invoice numbers between March and May are totally different. How could my March payment even possibly be applied to May's? When I called Billing to inquire, the male customer service rep was rude and hung up on me even though I was polite but firm. The first rule for customer service reps is NEVER to hang up on the customer. You allow the customer to end the call first. Any idiot knows this. I called back and the second female customer rep was more helpful and polite. She sent out an entire statement history to me so I can see each date of service, the charges and amounts insurance paid. I did finally pay off the entire balance but it looks like they sent the last bill to collections, despite this being entirely their fault.

I understand you no longer take walk-ins it's appointment only now. Well your new plan is NOT working, It's very poor scheduling, it's a mess. I went to LabCorp in Orange City, Florida on Monday my appointment was at 8:45 I didn't get in until 9:40. I waited less time as a walk-in. You need more people or a better way of scheduling. I wasn't the only on upset there were many. You can't schedule more people at the same time than you have people working. Unfortunately the people who made up this new plan are sitting in there nice office away from what's happening they have no clue what's going on. The employees however have to listen to all the complaints and it's not there fault. People are angry the New system as it stands now doesn't work. One thing that LabCorp could do for those diabetic people that have been fasting for more than 8 hours to show you care is give them a snack as soon as you draw there blood. I am not a diabetic but there were plenty in the office. Some were starting to get headaches because they were waiting so long. Do something soon fix the problem.

Employees were watching soap operas on the lab computer and seemed irritated that they had to stop to help me. I told then that my doctor's office had my urine sample, and they told me to go get it. Then they asked ME what the ua was for, and I, of course, told them that I don't know. They then told me that I had a balance, that no bills are sent out anymore, and that I needed to pay today, which I did. Then they tell me that I will have another balance after today, for which I left a credit card number, and was assured that my card info would be destroyed after it was used. Their demeanor was less than professional, and they seemed agitated that I had questions regarding the billing and it seemed they cared more about getting back to their tv time. *location on st. Luke's way in the woodlands TX

I was at labcorp, 81557 dr. Carreon blvd. Indio, california. On august 12, 2017 at my appointment @ 7:30am. And a female nurse by the name of christina torres, was looking down my shirt & asked me "what is down your shirt" I was startled and replied nothing. Nurse torres replied "no that". I looked down & between my breast was my pocket knife, I took it, from between my breast & attacked it to my bra. I assumed, this unpleasant conversation was over & she would do her job & draw my blood b y then she decided to start sounding like boys from the hood & said to me, "where do ya be hang" I looked at her & replied "I have been attacked by people, I didn't even know & I felt it was safer than a gun", she replied "why such anger in your heart" & then said "you be hangin in the wrong place with the wrong people" I was shocked because she doesn't know, me & I do not know her, well enough for her to be looking down my shirt! Or try to elaborate on my heart! I hope that this unethical behavior it look at if labcorp would like to talk, call my any time [protected] thank you

I tried to have my blood work done twice. The forst time I came, I waited almost 2 hours to be called and ended up leaving without getting my blood work done. There were two people working, a waiting room full of people and in the 2 hours I was there they only called 3 people. The second day I went to try again, at 9:00 am, with a room full of patients (again) one worker decided to go out and get breakfast. She came back ten minutes later and went to the back to eat her breakfast. The ther worker called one person and began to input her information into the computer. When the other worker came back from eating breakfast, she also sat down and began inputting information into the computer. A half hour later, they were both still sitting at the computer and no one has been called. The wait time is ridiculous, I have to keep putting money in the meters, and they seem to take their time. When asked how long is the wait time their response is "we don't know. Just sign in." I CAN NOT STAND COMING TO THIS PLACE! Evry single time I come whether there are two people waiting to be seen or ten, the wait time is ALWAYS extremely long!

I had blood drawn at the Lab Corp in Stoney Creek Shopping Center in Springfield With PA 19064. My arm is swollen and Bruised ( the colour is purple). The young Caucasian young lady made two attempts on my left arm and one attention on my right arm, finally calling young African American young lady to assist. I believe she use a needle that did the trick but ruptured something. The other young lady used a small needle. I do have a photo, included.
My name is Janet Bonilla 302_740-6538
13 palace Ave
Claymont we

7/25/17 - Today I went to the LabCorp in Montcalair, NJ. An older male hispanic man (think was called Raul) refused to use a butterfly needle on my son. I insisted and he became upset and refused. He then proceeded to draw my son's blood and jabbed the needle into his vein and moved it around. Afterwards, I was so upset but didn't want to argue in front of my son. Afterwards, my son complained that his arm hurt and it bled for a while. LabCorp should scrutinize who they hire. I plan to contact LabCorp as well and notify them how upsetting this visit was. I've been going to this location for years and neve encountered someone as rude and unskilled. This man should be FIRED!

On July 20, 2017, I left work in Media, PA to get routine bloodwork drawn. The man at the registration desk has been there for awhile and after registering me, he sent me back to one of the rooms. He had drawn my blood before and I never had any problem after the needle stick. However, on this occasion, a second phlebotomist came into the room and asked me for my paperwork. Of course I didn't have it and he asked me for my name and birthday, which everyone else in the little rooms could hear. He was very abrupt and tied the tourniquet very tightly. He finally said something that was more friendly, as he was sticking the needle in my arm. He put gauze on my arm and taped it. I left. Nothing abnormal, except when I walked back into my office building, I noticed that the gauze was soaked with blood. Not only did I have a horrible hematoma, there was actually a scratch in my arm from the needle. I don't know the man's name, but he should not be doing this job. I have heard horror stories of people losing their arms because of bad needle sticks. All I want is that he doesn't do this to someone else. What if it had been a little kid? I have a picture of my arm, but I don't know how to get it to you.

I went to get blood drawn at the Broomfield office in Colorado. There was one person at this office on 7/11/17 and her name was Jessica. This woman was not personable and was extremely rude. She handled both the front desk and was the phlebotomist. She was the most inept and most incompetent person at her job. She stabbed me with a need 7 times and each time, the moved the need around in my skin in hopes that she would hit a vein. She also touched my blood with her bare fingers which concerns me that she may have done the same to a previous patient. She was not successful in filling all of the blood work that my doctor had ordered and then told me to go elsewhere. I'm not sure where you guys hire people but this woman was not experienced or trained at drawing blood. I have bruising all over my arm and have to wait for it to be gone before I can attempt to draw blood again. I took time off work to do this and now I have lost over 5 days because there is bruising on my arms and one of your other offices said that they can't draw blood if there is bruising. It is appalling that your company would hire people who are this incompetent and inept at their job. It is obvious that your company does not care who they hire.

I went in for a routine drug test in Tucker Georgia at the LabCorp off Montreal Road and I waited an hour and a half almost 2 hours before I got an opportunity to take the drug test and I simply did what was standard i urinated in the cup and I exited the room and I placed the cup down and the employee act as if she did not notice I came out the bathroom I did not want to interrupt whatever she was doing rather than to physically touched her I grab the cup and kind of motion to her pointing to the cup I might have tapped her a little bit just to get her attention and she got a severe attitude with me she yelled at me to put the simple down and she told me that I had compromised the sample I proceeded to tell her that it was nothing wrong with the sample I was just trying to get her attention and she told me that it looked deluded and it was not the right temperature I expressed that the temperature look fine to me I have taken previous drug test and this looks no different than the other ones that I'm taking she said that it had cooled off a lot if that was the right temperature I expressed to her she did not turn around for a while that I was waiting on her I've been waiting an hour and a half and everybody seems to be relaxed to you if it isn't a right temperature and it cooled off that isn't my fault if you did not address me as soon as I came out the bathroom I empty my pockets I locked everything in the little Ben and I proceeded to ask her for a supervisor and another lady walked over and she looked at the sample and agreed it was the right temperature but she said that it had cooled off at this point if she says it was diluted and it wasn't right initially she has to go with that then they proceeded to tell me that I can wait for another test and drink some more water I had already waited an hour and a half and as much as I need the job I had to take my son to see about his Medicaid before 4 o'clock that afternoon I did not expect this to take 2 to 3 hours so I could not stay then they proceeded to talk condescending to me I was trying to express to the manager her name was Regina that the other employee was not professional and it took a long time handling my sample and if it was compromised it was not my fault and she proceeded to tell me that I was being hostile and that they will call the police on me then they continue that they would make sure they call my employer and tell them that I refused to take the test when that is not at all true I waited an hour and a half I took the test I put myself on the counter I did everything I was supposed to do the only people that compromise the sample was the employees with a neglect in the way they do business and deal with the customers as if they don't want to be there. I am not rich by far but I am contacting somebody to pick this up. this incidenthas affected me mentally and my family was really depending on this job and I have lost income and not only that my character has been defamed as well and all I did was go and do a standard drug test and urinate in a cup she made comments as if I don't know what you got on you but we don't have to search but I know that sample isn't right I had nothing on me I offered to even strip in front of the ladies I'm not sure if that's policy she said that that wasn't necessary I was not trying to be extra I just felt really disrespected and they were seen you waiting that I did something to the sample when that is not at all true if somebody can please contact me that would be highly appreciated. [protected]/[protected]@gmail.com

A month or so ago I went to this Labcorp location 4876 Broadway, New York, NY 10034 for several blood tests, one of them Y chromosome microdeletion (YCM). After that I had my follow up doctors appointment and I was told that Lapcorp haven't completed one of my prescribed blood test Y Chromosome Microdelition. My doctor gave me a new prescription ordering the same test. By the third week of June I went to the same Labcorp location 4876 Broadway, New York, NY 10034 and told he nurses what had happened, they said that it was not their fault, that maybe the person typing the information into the system etc.
Then they proceeded to take another blood sample from me to repeat the test. What a surprise when I contacted my doctor last week to learn that Labcorp have done the wrong blood test and that I had to repeat it. Lab Corp did Liver Kidney Microsomal Ab test instead. Then I go to the Same Labcorp location 4876 Broadway, New York, NY 10034 today following my doctor's nurse instructions that I should go to the same lab and that the lab personal had the test order already. Surprise surprise, the same personal couldn't find my test order and argued that it was not there fault again. Apparently it is my fault for trusting this company. No body takes responsibility. Thanks God this is not am emergency

I arrived at 12:55pm to give a urine specimen for work., with a full bladder! It's now 1:32 pm and I'm suffering because I have to urinate. I was told that there's only two staff members doing the labs, so I just have to wait. I wish I could control my bladder then this wouldn't be a problem! I will be informing my employer about the inconvenience.

I have tried five times to contact LabCorp about billling the wrong insurance company with the wrong benefit ID from a service date of 11/2916. They continue to bill incorrectly and continue to send me the bill. I will not pay this until they bill the correct company and I will then pay the remaining balance after insurance payment. I HAVE INSURANCE COVERAGE and I have tried numerous times to provide the correct information. I just don't understand where the breakdown is

I arrived at 9:25 am (appt. at 9:30 am) on June 29 at 17901 NW 5 Street in Pembroke Pines, Florida. The girl called a few names using first names and my name Pamela was called. When I got to the front desk, I gave her my complete name and she said it was another Pamela. So I sat down to wait. Later, she called several names of people who came in after me but I was not included. Then another set of people, got called. I went up to the desk and gave her my name and asked why others were going before me. She replied she had called my name much earlier. I replied that I had come to the desk but she said it was someone else. She grabbed my paperwork and threw it to the desk. I was then taken for my blood test. I don't understand why I was treated that way. I was at Labcorp for one hour and twenty minutes. I'm very upset and don t understand what her problem was.

I came in to the office in Louisville Kentucky to take a drug test for a job with volt Great Rivers they sent the results to the company saying that I did not take my results there for the job did not hire me, I also have a copy of my results I had took another drug test at another place that morning I was so upset that LabCorp would lie on me like that when I have proof that I was in the office and I took the test and I complied with everything because I am drug free and I needed a job I just hope this doesn't happen to someone else thank you.

My appointment today was 10 o'clock am.
I came to the office 9 am. And I left my 7 and 10 years old girls in the church and I was expecting to go and pick them up like 10 :30am. Any way I entered to do the test from 10:20 am from 9:am in the morning and I think the lady had I customer came after like 9:30 am me which his appointment was 9 am. Any way I was late to go in to do the test by 20 minutes.
I came 9 am in the morning so I waited for 1 hour and 20 minutes to do a test for 2 minutes. The lady on the window was rude and her name is Kimberly.
Any way my question to you there are a discrimination against drivers totally and I hope you change your attitude against them.
Thank you.

Date of incident: Thursday, June 22, 2017
Client Number: 281729 (labcorp account #)

As I was reviewing the locations reviews I quickly saw how terrible things in that office are being handled. Reading over the few comments I noticed some of the problems were setting appointments even though it says, via phone and website you don't have too. But to save myself the time and headache I went ahead and set an appointment for the earliest time listed on the site for the location closest to me. 1: the appointment was set for 2:30pm I got there early and still waited a hour and a half. 2: the lady at the front was rude to other patients and had a terrible way of hiding her attitude and facial expressions. 3: they were calling many other patients that never had an appointment ahead of me and had kids with them. They were able to take their drug screen test for jobs, etc. Now when they called my name "Perez" I walked to the front with my 8 year old daughter, just as every other mother in there did. When we got to the front the male sized us, and had a face like he was judging us. Or judging me for being a single Mother. Now lets go back to the fact that I waited 1 1/2 hr and seen many single mothers be called and walked out with no problems with their kid(s)... Maybe it's my age and how young I may look but I'm just about 30 yrs old and the way I was treated was wrongly, terrible, disgusting, and left a bad taste in my mouth. The man informed me that I could not take my kid to the back as she stood by the bathroom door outside with him or another employee, she could not wait in the hall way, she could not wait in the lobby, etc. Basically I needed someone with me and my child as I took a urine test that would of took me seconds. I went into this location before and I never had a problem ever with having my child with me. I stated before in this complaint that, yes I am a single mother in there for a drug screen for a job to provide for my child. And I was treated with no respect because I look young and Hispanic with a dark skin daughter. I informed him that my job called and was waiting for the results that he would have to call the human resource and inform them of this situation. There is nothing listed in the lobby, website, nor the operator about single mothers needing someone with them to watch their kid for a few seconds as they use the restroom. My thing is why, wasn't this informed as I waited for so long with an appointment that I wasn't going to be seen because I had my child with me. The fact my daughter had to experience that type of behavior and disrespect my a male and get the door slammed in our faces is disgusting, poor customer service, rude, disrespectful, terrible manners, and the fact it was done in front of my daughter! Something needs to be done and taken care for ASAP. I was embarrassed in front of others in the lobby and when I waited for the lady in the front to call and give me my ID back it was thrown to me. I had to call my employer and let them know whats happening because I wasn't able to be seen.

Below I will be attaching how the paper work and my ID was handed back to me and also bent!
I'm in disbelief