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La z boy / power re system broken

1135 Barton Hills Dr Unit B320, Austin, United States Review updated:
Contact information:
Phone: 5124452565

After much consideration I decided to pay more for what I thought was a long lasting comfortable recliner. The chair still looks great. From original purchase there was a slight jolt when reclining. 10 weeks after the full year warranty the foot lift mechanism sheared off. I contacted LA Z BOY directly on their web site and did not receive any response. I went to the LA Z BOY store on I35 in Austin Texas. Very pleasant staff gave me the phone number to schedule a repair for 80- 180 USD. I have selected the first date available, it is almost a one month wait. They are unable to even advise me of AM or PM on selected date. I contacted LA Z BOY direct. Of course you must guess by now they did nothing for me. It is routine for these electric lift chairs to break. The Agent advised me LA Z BOY has no data as to the repair rates on this product. If nothing else, before you purchase the chair, TURN IT ON ITS SIDE AND LOOK AT THE RECLINE MECHANISM TUBING. Tap on it. It is cheap and way to light weight for the application. Thanks, Dwayne Duke

Dw
Feb 18, 2015
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Comments

  • Va
      24th of Jul, 2008
    La z boy - Defective furniture
    La z boy
    825 e boughton rd
    Bolingbrook
    Illinois
    United States

    Defective furniture was delivered to my home. la z boy has refuse to refund my money or replace furniture.

    0 Votes

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