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La-Z-Boy / customer complaint about sales/store manager

1 Alexandria, VA, United States
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I ordered a pub table on 13Mar from Kingstowne Village Pkwy, Alexandria Va. My sales person (Monica Selcik) failed to inform me that a pub table was a special order. I've been waiting for a month to find out about delivery. I called and was rushed off the phone by a man who told me he was the sales manager and also standing in as the store manager (S. African descent). He expected me to know that a Chess/Checkers table was a special order. Aside from his condescending tone, I'm very frustrated over the lack of attention and concern that I received. I'd rather spend my money somewhere that values customers. I'd like to cancel and receive a full refund.

Apr 19, 2018

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