La Quinta Inns & Suitesroom conditions

On Saturday, 7/21/18, my husband and I arrived to check in for our 1 night stay at your hotel. Upon entry to our room I was appalled and disgusted at the conditions of the room. The room walls, furniture, pillows and linens were all infested mold and mildew. I have never been so repulsed or sickened at the conditions of this room. It was absolutely inappropriate, uninhabitable and completely unsanitary. In addition your own employee staff told another customer as I was complaining about the conditions of my room, #207, that If they had a choice they would not stay at your hotel. It has been a total of 6 days and I have yet to receive a refund back to my credit car for the room
Charge. I am requesting that these funds be returned to me no later than Monday, 7/30/18, otherwise I will escalate this matter further. In the future please check the appropriatness of your room prior to renting them out to customers. Additionally, we had to pay additional Expenses nearly twice the amount to rent another room elsewhere which would not have been necessary has your room been up to standards.

La Quinta Inns & Suites
La Quinta Inns & Suites

Jul 28, 2018

Post your comment